The study was conducted among 100 assistant nurses working in six different residential home. The main purpose of the study was to increase awareness of the psychosocial work environment of assistant nurses in retirement home. In order to fulfill my purpose, I have chosen to use three questions: Have the period of employment in the workplace any impact on how the assistant nurses experience the psychosocial work environment? In the future it will become a lack of staff in elderly care. How do those working in elderly care today feel about the future? How important are the manager and colleagues for how assistant nurses are experiencing the psychosocial work environment? In order to answer the questions a quantitative method and a questionnaire has been used. The results were analyzed using SPSS and presented in the form of frequency tables, cross tabulations, chi square test and the sperman rho test. The results showed that the period of employment did not had an impact on the staffs´ experience of the psychosocial work environment. But what proved to be important was whether they felt their work as stressful. Where those who have worked between 3-10 years felt that the duties were more stressful than those with a shorter or longer period of employment.

The rise of right-wing populism has been identified as a major threat to multilateralism, and its negative consequences for climate policy have already materialised. However, its impacts on environmental policy have been less studied, especially so regarding policy outcomes. In this paper, I strive to narrow this research gap by investigating the impacts of right-wing populism on environmental protection expenditure. I employ a panel regression analysis to examine populist government participation in all European Union member states, and I also separate countries that have experienced a right-wing populist government to explore differences across the party family. The results show no profound effects, which is anticipated. Environmental concerns are more easily conveyed within the right-wing populist logic than climate change mitigation measures, and many European PRRPs express pro-environmental policy stances - they are so-called green patriotists. Based on previous studies, I expand on this concept. Finally, the results indicate green patriotism might be influential for policy outcomes, which is another contribution of this paper to the research field.

En la actualidad los trabajadores del banco se enfrentan a diferentes desafíos y obstáculos en su trabajo diario, estos desafíos afectan a los colaboradores, siendo necesario que los gerentes tengan la capacidad de ver las formas de resolver los problemas y ofrecer un entorno saludable; por ello este estudio tuvo como objetivo general determinar la relación entre la resolución de conflictos y el clima laboral de los asesores de ventas y servicios del banco de crédito del Perú - Lambayeque 2020. Respecto a la metodología tuvo un enfoque cuantitativo, nivel correlacional y diseño no experimental, además, la muestra fue censal dado que estuvo conformada por 85 colaboradores. Por otro lado, se utilizó la prueba de Kilmann (1974) y CL- SPC - clima laboral de Sonia Palma Carrillo (2004) para medir las variables resolución de conflictos y clima laboral. En cuanto a los resultados se evidenció que los estilos competencia y complaciente se relacionan de manera negativa con el clima laboral porque el personal busca dominar los conflictos; mientras que el estilo de evasión, en el que se trata los problemas de manera diplomática mostró estar relacionado con mayores percepciones de un clima laboral adecuado. Por lo tanto, la empresa debe aprender a manejar los conflictos y brindar un entorno saludable. / At present, bank workers face different challenges and obstacles in their daily work. These challenges affect employees, making it necessary for managers to have the ability to see ways to solve problems and offer a healthy environment; For this reason, this study had the general objective of determining the relationship between conflict resolution and the work environment of the sales and services advisers of the Banco de Crédito del Perú -Lambayeque 2020.Regarding the methodology, it had a quantitative approach, correlational level and nonexperimental design, in addition, the sample was census since it was made up of 85 collaborators. On the other hand, the test of Kilmann (1974) and CL-SPC - work environment of Sonia Palma Carrillo (2004) were used to measure the variables conflict resolution and work environment. Regarding the results, it was evidenced that the competing and complacent styles are negatively related to the work environment because the staff seeks to dominate conflicts; while the avoidance style, in which problems are dealt with diplomatically, was shown to be related to greater perceptions of an adequate work environment. Therefore, the company must learn to manage conflict and provide a healthy environment.

S’inscrivant à l’intersection des champs du marketing expérientiel et des théories des systèmes d’information et d’interaction homme-machine, ce travail de recherche doctorale étudie les spécificités de l’expérience de shopping dans un environnement commercial en 3D enrichi de dispositifs de réalité virtuelle. Particulièrement, il étudie les facteurs d’accès à l’expérience d’immersion et de présence dans cet environnement et ses conséquences sur les intentions comportementales. La revue de la littérature et la phase qualitative triangulée ont permis de mettre en évidence l’importance de trois facteurs clés d’accès à l’expérience et à son enrichissement ainsi que le rôle central du processus immersion – présence. Une expérimentation mise en oeuvre dans un « véritable » environnement commercial en 3D nous a permis d’étudier de manière concomitante les effets des différents facteurs à savoir : la navigabilité du site web (par le biais d’une manipulation liée à la présence/l’absence d’un map interactif), la richesse sensorielle de l’environnementcommercial (par le biais de la manipulation des couleurs et de la musique diffusée) et la sociabilité (par le biais de la manipulation de la présence/l’absence d’un vendeur virtuel) sur l’immersion sensorielle et la présence. Les conséquences sur les intentions comportementales ont également été investiguées. Les contributions théoriques, méthodologiques et managériales sont nombreuses. / As part of the intersection of the fields of experiential marketing and the theories of information systems and human-computer interaction, this doctoral research work investigates the specificities of the shopping experience in a 3D commercial environment enriched with virtual reality devices. In particular, it studies the factors of access to the immersion and presence experience in thisenvironment and its consequences on behavioral intentions. The review of the literature and the triangulated qualitative phase made it possible to highlight the importance of three key factors of access to the experience and its enrichment as well as the central role of the immersion - presence process. An experiment implemented in a "real" commercial environment in 3D allowed us to studyconcomitantly the effects of the various factors namely: the navigability of the website (through a manipulation related to the presence / l lack of an interactive map), the sensory wealth of the commercial environment (through the manipulation of colors and diffused music) and sociability (through the manipulation of the presence / absence of 'a virtual seller) on sensory immersion and presence. The consequences on behavioral intentions have also been investigated. Theoretical,methodological and managerial contributions are numerous.

Submitted by Marilene Donadel (marilene.donadel@unioeste.br) on 2017-09-26T00:17:48Z No. of bitstreams: 1 Bruna_L_Bortolini_2017.pdf: 1701929 bytes, checksum: fedd9e90a4ce45ab1c8b3e52d2d34e93 (MD5) / Made available in DSpace on 2017-09-26T00:17:48Z (GMT). No. of bitstreams: 1 Bruna_L_Bortolini_2017.pdf: 1701929 bytes, checksum: fedd9e90a4ce45ab1c8b3e52d2d34e93 (MD5) Previous issue date: 2017-03-03 / Fundação Araucária de Apoio ao Desenvolvimento Científico e Tecnológico do Estado do Paraná (FA) / The heterogeneous photocatalysis process is one of the treatment options for pollutants, which has presented excellent results. In this sense, the present work aims to synthesize zinc oxide (ZnO) nanoparticles and to apply it as a catalyst in the degradation of the antibiotic ciprofloxacin hydrochloride (CIP) in aqueous solution, also using UV/H2O2/ZnO. In addition, the study aims to compare the degradation action between commercial and synthesized ZnO. The experiments were followed by spectrophotometry in the UV-VIS region. In photocatalysis tests, the variables were organized in an experimental design 23 to verify the influence of each variable in the degradation process, and the experimental results were evaluated using the statistical software Statistica®. It was observed from the analysis of the results that the best conditions for the degradations process were [H2O2] = 500 mg L-1 and [ZnO] = 20 mg L-1 at pH 4, after one hour of irradiation, both for commercial ZnO and nanoparticulate. / O processo de fotocatálise heterogênea é uma das opções de tratamento para poluentes, a qual têm apresentado ótimos resultados. Nesse sentido, o presente trabalho tem como objetivo sintetizar nanopartículas de óxido de zinco (ZnO) e aplicá-lo como catalisador na degradação do antibiótico cloridrato de ciprofloxacino (CIP) em solução aquosa, empregando-se também UV/H2O2/ZnO. Além disso, o estudo visa comparar a ação de degradação entre o ZnO comercial e o sintetizado. Os experimentos foram acompanhados por espectrofotometria na região UV-VIS. Nos ensaios de fotocatálise, as variáveis foram organizadas em um planejamento experimental 23 para verificar a influência de cada variável no processo de degradação, e os resultados experimentais foram avaliados empregando-se o software estatístico Statistica®. Observou-se pela análise dos resultados que as melhores condições para o processo de fotodegradação foram [H2O2] = 500 mg L-1 e [ZnO] = 20 mg L-1 em pH 4, após uma hora de irradiação, tanto para o ZnO comercial quanto para o nanoparticulado.

SAMMANFATTNING Bakgrund  Upplevelsen av hälsa och välbefinnande är beroende av hur miljön vi befinner oss i är utformad. Ett av sjuksköterskans ansvarsområden är att se efter att vårdmiljön uppfyller patientens behov. Vårdmiljön kan utformas av flera olika aspekter såsom ljud, ljus och natur vilka alla har förmågan att kunna skapa en känsla av trygghet. Sjukvårdsreformatorn F. Nightingale menade att den fysiska miljön var lika viktig som den psykiska och sociala omgivningen för att återfinna hälsa samt förebygga sjukdomar.  Syfte  Syftet med denna litteraturöversikt var att beskriva aspekter i vårdmiljön som främjar patientens välbefinnande.  Metod  Metoden som valdes för denna studie var en icke-systematisk litteraturöversikt. Databassökningar gjordes i PubMed, CINAHL, Academic Search Elite samt manuella sökningar. Ett urval av 17 vetenskapliga artiklar gjordes efter noggrann granskning. Artiklarna som användes var både kvalitativa och kvantitativa, dessa har kvalitetsgranskats med hjälp av Sophiahemmets Högskolas bedömningsunderlag. Integrerad dataanalys användes som metod.  Resultat  En hälsofrämjande vårdmiljö påverkar patientens välbefinnande och autonomi under tiden de vårdas på sjukhus. Det första intrycket vid besök på sjukhus är det som utgörs av den fysiska miljön. Vidare framkom att enkelrum ledde till minskat buller, bättre sömn samt stärkt socialt stöd och personlig integritet. Fönster och utsikt över naturen skapade en känsla av fridfullhet då naturen kunde hjälpa till att stärka patientens inre kraft genom distraktion. Naturligt ljus ökade välmåendet och förbättrade sömnen. En välkomnande vårdmiljö med ”mysighetsfaktor” och avskildhet ökade känslan av hemtrevlighet vilket förbättrar välbefinnandet hos patienterna och ökade dessutom närvaron av anhöriga vilka utgjorde ett stort stöd för patienterna.  Slutsats  Genom en ökad kunskap om vårdmiljöns betydelse för patientens välbefinnande, kan åtgärder vidtas för hur allmänna utrymmen utformas. Vårdmiljön kan antingen stödja eller hindra patientens återhämtningsprocess och har kapaciteten att främja patientens livskvalitet. Denna studie ger en inblick i vårdmiljöns betydelse och bidrar med lärdomar som vidare kan tillämpas i vårt framtida kliniska arbete inom professionen.  Nyckelord: Patienters nöjdhet, patientens acceptans av vård, patienter, miljödesign, vårdmiljö. / ABSTRACT Background  The design of the environment affects our experience of health and well-being. One of the nurse's responsibilities is to ensure that the care environment meets the patient's needs. The care environment can be designed by several different factors such as sound, light and nature. All with a capacity to provide a feeling of security. According to healthcare reformer F. Nightingale, the physical environment was equally important to the psychological and social environment in order to regain health and prevent disease.  Aim  The purpose of this literature review was to describe aspects of the care environment that promote the patient’s well-being.  Method  The method used was non-systematic literature review. Database searches were performed in PubMed, CINAHL, Academic Search Elite as well as manual searches. A selection of 17 scientific articles was made after careful review. The articles were of both quantitative and qualitative research methods, these have been quality checked with the help of Sophiahemmet University’s assessment data. They were analysed based on the integrated data analysis method.  Results  A health-promoting care environment affects the patient's well-being and autonomy while they are being cared for in hospital. The first impression when visiting a hospital is that of the physical environment. Furthermore, it turned out that single rooms led to reduced noise, better sleep and strengthened social support and personal integrity. Windows and views of nature created a feeling of peace as nature could help strengthen the patient's inner power through distraction. Natural light as well as artificial light increased the well- being and improved sleep. A welcoming care environment with a “cosiness factor” and privacy increased the feeling of homeliness, which improves the well-being of the patients and also increased the presence of relatives who constituted a great support for the patients.  Conclusion  Through increased knowledge on the importance of the care environment for the well- being of the patient, measures can be taken focusing on the design of public spaces in this environment. The care environment can either support or hinder the patient's recovery process and has the ability to promote the patient’s quality of life. This study provides an insight into the importance of the care environment and contributes with lessons that can be further applied in our future clinical work within the profession.  Keywords: Patient satisfaction, patient acceptance of health care, patients, environment design, health facility environment.

Made available in DSpace on 2016-04-27T16:57:35Z (GMT). No. of bitstreams: 1 Agnaldo Da Conceicao Esquincalha.pdf: 2760765 bytes, checksum: 4b98025a110f8c095d5e0d5b8d626829 (MD5) Previous issue date: 2015-03-09 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This work aims at investigating the knowledge revealed by tutors of a distance continuing education course for mathematics teachers. The context of the research was the tutoring system of the Improvement Course in Mathematics, offered by the State Government of Rio de Janeiro from 2011 onwards. Initially we follow the work of 32 tutors over a year between 2011 and 2012 in order to list and classify the types of interventions in discussion forums among the course participants. After considering the results, we offer initial training to freshman tutors in 2012, to promote an improvement in the actions that we consider to be below expectations. Between August 2012 and July 2013 six tutors, the subjects of this research, were followed and participated in a training program in service. For the training of tutors, beyond the specifics of the Improvement Course in Mathematics, we grounded our work on the TPACK (Technological Pedagogical Content Knowledge) theoretical framework, assuming that technological, pedagogical and mathematical knowledge skills are fundamental for the exercise of their functions. The research, qualitative in nature, made use of questionnaires and conducting focus groups to collect data, which were interpreted under the light of thematic content analysis. For the triangulation of data, we used the discursive types found in interventions by tutors in the course s discussion forums. Our analysis indicated that affective and attitudinal components play a key role in the exercise of mentoring in this context and, therefore, we concluded the research by proposing the expansion of TPACK theoretical framework, including these components in a fourth type of knowledge, featuring TPACK-OTE (Technological Pedagogical Content Knowledge-Online Teacher Education) / Neste trabalho, teve-se o intuito de investigar os conhecimentos revelados por tutores de um curso de formação continuada para professores de Matemática, oferecido na modalidade a distância. O contexto da investigação foi o sistema de tutoria do Curso de Aperfeiçoamento em Matemática, oferecido pela Rede Estadual do Rio de Janeiro a partir de 2011. Inicialmente, acompanhou-se o trabalho de 32 tutores ao longo de um ano, entre 2011 e 2012, a fim de elencar e tipificar suas intervenções realizadas em fóruns de discussão junto aos cursistas. A partir dos resultados, foi oferecida uma formação inicial aos tutores ingressantes em 2012, a fim de promover melhoria nas ações consideradas aquém do esperado. Entre agosto de 2012 e julho de 2013, foram acompanhados, e participaram de um programa de formação em serviço, seis tutores, que constituem os sujeitos desta pesquisa. Para a formação desses tutores, além das especificidades do Curso de Aperfeiçoamento, houve inspiração no quadro teórico TPACK (Technological Pedagogical Content Knowledge), assumindo que os conhecimentos tecnológicos, pedagógicos e de conhecimento matemático são fundamentais para o exercício de suas funções. A pesquisa, de natureza qualitativa, utilizou-se de questionários e de grupos focais para coleta de dados, que foram interpretados à luz da análise temática de conteúdo. As tipologias discursivas encontradas nas intervenções realizadas pelos tutores nos fóruns de discussão permitiram a triangulação dos dados. As análises indicaram que componentes afetivo-atitudinais têm papel fundamental no exercício da tutoria no contexto da formação continuada de professores a distância e, por isso, a pesquisa é concluída com uma proposta de expansão do quadro teórico TPACK, incluindo esses componentes em um quarto tipo de conhecimento, caracterizando o TPACK-OTE (Technological Pedagogical Content Knowledge-Online Teacher Education)

University of Macau / Faculty of Law

My main intention of this thesis is to describe the preparation for the re-certification audit of the integrated management system in the way someone else except for me has a benefit from my experience in this area. I will depict which actions have to be done, what, when and how it has to be checked. In all parts, not just in the project one, I will try to integrate some advices into the text, e.g. how the internal auditors should behave. As this thesis is finished after the end of the audit, I will be able to strike a balance of my proposals according to the results of the audit.

The topic Modern Approaches to Designing Electrical Equipment with a Focus on Railway Construction responds to the decision of the Government of the Czech Republic to introduce the BIM method for government over-the-counter contracts from 1 January 2022. The government evaluated the BIM method as an effective tool for digitizing the construction industry. The diploma thesis deals with the method of designing high-current equipment, technologies and distribution on railways according to this new method. The work summarizes information about the present method of design, used high-current electrical equipment on the railway, the near and distant future of railway operation, the organization of administration and maintenance of equipment. It discusses the principle of the BIM method and basic software solutions supporting design activities according to this new method. The Promis.e software published by Bentley is also described in detail, which supports the design of electrical equipment for linear structures according to this method. The BIM method is a means of fulfilling the essence of Construction 4.0. It uses uniform data formats, a common data environment, working with non-graphic information. In the second part of the diploma thesis, the drawing documentation for the sample project of high-current distribution of the railway station was prepared. It was first created using AutoCAD software. After that, the sample project demonstrates the basic principles of the BIM method using Promis.e software. Furthermore, this project is evaluated, both methods of design are compared. The procedure of introducing the BIM method for the design of electrical equipment in a specific design company is proposed and other possible steps in working with the Promis.e software are discussed. The way of creating a and adding element libraries is described. At the end of the diploma thesis it is stated that to successfully master the design work according to the BIM method, it is necessary to have experience with design work in the field, know the principles of the BIM method, choose a suitable software solution, continuously and thoroughly manage these tools and train staff. Under these conditions, it will be possible to make full use of the potential of the BIM method.