<p>This report is a study of information quality that has been carried out at Nils Hanssons Åkeri Ltd. The objective was to focus on the information flow at the firm. This was done by three case studies where two departments, the market department and the traffic management department, were studied. These departments were chosen because there is a natural flow of information between them that has not been evident for everybody involved before.</p><p>Today, the information flow has a difficulty to contribute to the value creation process. The case studies were analyzed by means of an information quality model where the flaws were made visible. A scale model was designed in order to visualise the balance between the material and the immaterial flow. The scale model visualized that the current focus is the material part. The importance of a well functioning information flow is not prioritized. This makes the scale unbalanced and it weighs over to the material side. In order to restore the balance, it is required that everyone concerned sees the information as a product and not as a by-product.</p><p>The case studies led to three improvement suggestions. The first is that NHAB should designate one person that is responsible for the whole information quality process. The next suggestion is to have annual meetings involving the two departments. The third suggestion is to have a central place were the departments can share information. It was also required to have a checklist that can increase the information quality.</p>

This report is a study of information quality that has been carried out at Nils Hanssons Åkeri Ltd. The objective was to focus on the information flow at the firm. This was done by three case studies where two departments, the market department and the traffic management department, were studied. These departments were chosen because there is a natural flow of information between them that has not been evident for everybody involved before. Today, the information flow has a difficulty to contribute to the value creation process. The case studies were analyzed by means of an information quality model where the flaws were made visible. A scale model was designed in order to visualise the balance between the material and the immaterial flow. The scale model visualized that the current focus is the material part. The importance of a well functioning information flow is not prioritized. This makes the scale unbalanced and it weighs over to the material side. In order to restore the balance, it is required that everyone concerned sees the information as a product and not as a by-product. The case studies led to three improvement suggestions. The first is that NHAB should designate one person that is responsible for the whole information quality process. The next suggestion is to have annual meetings involving the two departments. The third suggestion is to have a central place were the departments can share information. It was also required to have a checklist that can increase the information quality.

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I denna studie har skolledares åsikter och insikter kring digital kompetens stått i centrum. Syftet har varit att genom intervjuer belysa vad begreppet digital kompetens innebär för skolledare och hur rektorer ser på sin och lärares yrkesroll kopplat till digital kompetens.   Utgångspunkt i denna studie har varit rektorernas egna uppfattningar kring begreppet digital kompetens.  Studien är en fallstudier med intervjuer, och ett abduktivt synsätt har applicerats då den söker mönster i de åsikter och tankegångar som de utvalda skolledarna angivit i sina svar.

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The purpose of this Master’s thesis is to identify the potential and the limitations of e-book lending in Swedish public libraries through a case study of Sollentuna Library. The theoretical framework is made up of concepts derived from the work of both Rogers and Winston concerning the diffusion of innovations. The main obstacles and supportive factors for e-book lending in a public library were identified. The study reveals that contracts with e-book distributors are costly for libraries. First-time users find use of the service complicated and the library experience a loss of control over their e-book stocks through the current licensing system. Factors supporting e-book lending include the library’s decision to include the distributors’ entire e-book supply. This led to a significantly increased number of e-book loans. Ongoing work with the development of e-book help services such as workshops and individual assistance supports use of the service. Furthermore, e-book reading is actively encouraged through the library web service. In conclusion, the complexity of the e-book as a separate technical phenomenon requires public libraries to find new methods of working that suit the e-book's potential as a technological innovation. E-book lending has become a compromise between the interests of the library users and the commercial interests of the publishers.

Licentiatavhandling Luleå : Univ., 2004.

Lic.-avh. Stockholm : Handelshögskolan, 2005.