Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-07-01T14:49:58Z No. of bitstreams: 1 Marcio Venancio Da Silva.pdf: 1612176 bytes, checksum: f4a65a67c6e926bca48180e5eff07fe1 (MD5) / Made available in DSpace on 2016-07-01T14:49:58Z (GMT). No. of bitstreams: 1 Marcio Venancio Da Silva.pdf: 1612176 bytes, checksum: f4a65a67c6e926bca48180e5eff07fe1 (MD5) Previous issue date: 2016-02-29 / Due to the globalization, the numbers of international companies are in continuous expansion, along with logistics service providers which offer abilities to deal with relevant complexities to international trade. Freight Forwarders are considered the main international trade intermediaries. They are responsible for all functions involved in transport after the cargo is available. Therefore, selecting a freight forwarder and the criteria considered in this selection are important elements in the success of a company. This work’s purpose is to identify and classify the utilization degree of the criteria considered in international transport selection process of less than a container load (LCL), maritime modal, from the perspective of the Brazilian freight forwarders. After the literature review, 52 sub-criteria were identified, which were analyzed and organized into 13 criteria. The study was conducted with 6 freight forwarders, 2 small-sized, 2 medium-sized and 2 large-sized. This research concludes that the utilization degree of the criteria considered in the international transport of LCL, maritime modal, is influenced by the size of the companies studied. The price is the most widely used criterion for small-sized freight forwarders while delivery is the most widely used criterion for medium-sized and large-sized freight forwarders. This research concludes further that the environmental criterion is not used by importers and exporters in the selection process a freight forwarder. / Por causa da globalização, o número de empresas que operam no exterior está em contínua ampliação, juntamente com os prestadores de serviços que oferecem a capacidade de lidar com as complexidades pertinentes ao comércio internacional. Os agentes de cargas são considerados os principais intermediários no comércio internacional. Sua tarefa é gerenciar todas as funções envolvidas no transporte após a disponibilização das respectivas cargas. Assim sendo, a seleção de um agente de cargas e os critérios considerados nessa seleção são elementos importantes no sucesso de uma empresa. O objetivo deste estudo é identificar e classificar o grau de utilização dos critérios considerados no processo de seleção de transporte internacional de carga fracionada, modal marítimo, sob a ótica dos agentes de cargas brasileiros de pequeno, médio e grande porte. Após a revisão da literatura foram identificados 52 subcritérios, que foram analisados e agrupados em 13 critérios. O estudo de caso foi realizado junto a 6 agentes de cargas, sendo 2 de pequeno porte, 2 de médio porte e 2 de grande porte. Conclui-se nos casos estudados que o grau de utilização dos critérios considerados no transporte internacional de carga fracionada, modal marítimo, são influenciados pelo porte das empresas estudadas. Para os agentes de cargas de pequeno porte o preço é o critério mais utilizado enquanto para os agentes de cargas de médio e grande porte, a entrega é o critério mais utilizado. Conclui-se ainda que o critério ambiental não é utilizado pelos importadores e exportadores durante o processo de seleção de um agente de cargas independente do porte analisado.

<p><p>To be a market leader, low cost and responsiveness are the key success factors. Logistics activities create high cost reducing competitiveness of the company, especially for the remote production base. Thus, logistics activities which are delivery planning, freight forwarder and delivery mode selection must be optimized. The focusing area of this paper is inbound logistics due to its big proportion in the total cost and involvement with several stakeholders. The optimization theory and Microsoft Excel’s Solver is used to create the standard optimization tools since it is an efficient and user friendly program. The models are developed based on the supply chain management theory in order to achieve the lowest cost, responsiveness and shared objectives. 2 delivery planning optimization models, container loading for fixed slitting and loading pattern and container loading for pallet loaded material, are formulated. Also, delivery mode selection is constructed by using optimization concept to determine the best alternative. Furthermore, freight forwarder selection process is created by extending the use of the delivery mode selection model. The results express that safety stock, loading pattern, transport mode, and minimum order quantity (MOQ) significantly affect the total logistics cost. Including hidden costs, long transit time and delay penalties, leads freight forwarder selection process to become more realistic and reliable. Shorter processing time, ensured optimal solution, transparency increase and better communication are gained by using these optimization models. However, the proper boundaries must be defined carefully to gain the feasible solution.</p></p>

To be a market leader, low cost and responsiveness are the key success factors. Logistics activities create high cost reducing competitiveness of the company, especially for the remote production base. Thus, logistics activities which are delivery planning, freight forwarder and delivery mode selection must be optimized. The focusing area of this paper is inbound logistics due to its big proportion in the total cost and involvement with several stakeholders. The optimization theory and Microsoft Excel’s Solver is used to create the standard optimization tools since it is an efficient and user friendly program. The models are developed based on the supply chain management theory in order to achieve the lowest cost, responsiveness and shared objectives. 2 delivery planning optimization models, container loading for fixed slitting and loading pattern and container loading for pallet loaded material, are formulated. Also, delivery mode selection is constructed by using optimization concept to determine the best alternative. Furthermore, freight forwarder selection process is created by extending the use of the delivery mode selection model. The results express that safety stock, loading pattern, transport mode, and minimum order quantity (MOQ) significantly affect the total logistics cost. Including hidden costs, long transit time and delay penalties, leads freight forwarder selection process to become more realistic and reliable. Shorter processing time, ensured optimal solution, transparency increase and better communication are gained by using these optimization models. However, the proper boundaries must be defined carefully to gain the feasible solution.

Quel étrange personnage que le commissionnaire de transport ! Cet acteur majeur du monde des transports est à l’origine de nombreuses controverses doctrinales et d’un abondant contentieux judiciaire. Professionnel chargé d’organiser le transport des marchandises pour le compte d’un donneur d’ordre, il supporte une double responsabilité, de son fait personnel et du fait de tous les prestataires qu’il se substitue dans l’exécution de sa mission. Si le recours à la commission de transport est très fréquent, c’est parce qu’elle offre de garanties intéressantes aux clients, notamment la prise en charge intégrale de l’organisation du transport avec les risques qu’elle comporte. Cependant, en analysant attentivement la jurisprudence de ces dernières années, on a pu observer que la responsabilité de la plupart des commissionnaires de transport a été très lourdement appréciée. Le motif souvent retenu étant la faute personnelle, facilement assimilée à la faute lourde par les juges, avec pour conséquence la perte du bénéfice des limitations d’indemnités pour ce dernier. Que recouvre précisément la faute du commissionnaire de transport ? Sur ce point, on a assisté à une jurisprudence inflationniste notamment sur le devoir de conseil, les contours de cette notion n’étant pas clairement définis. La situation était devenue si préoccupante que les pouvoirs publics ont cru bon d’intervenir à travers deux réformes majeures. D’abord par la loi du 8 décembre 2009 avec l’introduction du nouvel article L.133-8 du Code de commerce, qui conditionne dorénavant l’exclusion des limitations d’indemnités à la preuve d’une faute dolosive ou inexcusable du commissionnaire de transport ou du transporteur. Ensuite par l’adoption du contrat type commission de transport (en vigueur depuis 2013). Ce contrat type, fruit d’une longue et laborieuse négociation entre les professionnels de ce secteur, encadre sérieusement la responsabilité personnelle du commissionnaire de transport. Comment appréhender alors la faute du commissionnaire de transport à la lumière de ces réformes ? C’est à cette question essentielle que ce travail va tenter d’apporter des éléments de réponses en s’appuyant sur les textes en vigueur et de la pratique observée dans les prétoires. / What a strange character the freight forwarder (Agent) is ! This leading player of the world of transport is the source of several doctrinal debates and implies a plentiful judicial dispute. Professional appointed to organize the transport of the goods on behalf of a contractor, he bears a double responsibility, of his personal fact and because of all the persons receiving benefits for whom he substitutes itself in the execution of his mission. If the appeal to the committee of transport is very frequent, it is due to the interesting guarantees it offers to the customers, in particular the complete coverage of the organization of the transport with the risks which it involves. However, by carefully analyzing the jurisprudence of recent years, it has been observed that the responsibility for most freight forwarders was very heavily estimated. The often held motive being the personal fault easily likened to the serious offence by the judges, involving the loss of the profit of the limitations of compensations for the latter. What does exactly the fault of the forwarder cover? On this point, we attended an inflationary jurisprudence in particular on the duty of advice, the outlines of this notion not being clearly defined. The situation had become so worrisome as public authorities saw fit to intervene through two fundamental reforms. At first by the law of December 8th, 2009 with the introduction of the new article L.133-8 of the Commercial law, which conditions from now on the exclusion of the limitations of compensations in the proof of a dolosive or unforgivable fault of the agent of transport or the carrier. And then by the adoption of the standard commission contract of transport (in force since 2013). This standard contract, fruit of a long and laborious negotiation between the professionals of this sector, frames seriously the personal liability of the forwarder. How to identify then the fault of the forwarder in the light of these reforms? It is to this essential question that this work is going to try to bring elements of answers based on the current texts and the practice observed in the courts of justice.

The thesis deals with air cargo transport and its use by a chosen company. The theoretical part gives detailed information on air cargo transport and its providers. The practical part focuses on the use of air cargo transport by a specific company. It describes a system for orders processing and dispatching. The system is demonstrated on an example of a consignment transported by air to Bolivia. The possible improvements of the system are suggested. The practical part also analyses the transport of all consignments within the specific period. The data are used for introducing the company to several transport companies aiming to enter cooperation. The offers received from the transport companies are compared and evaluated.

Syfte – En förstudie på fallföretaget identifierade ett problem som ledde till att syftet och frågeställningarna formulerades. Studien syfte innebär att undersöka hur underhåll av en leverantörsrelation kan påverka ett speditörföretag. För att svara på studiens syfte har det brutits ner i två frågeställningar: Hur arbetar ett speditörföretag med sina leverantörsrelationer? Vilka är möjligheterna till att förbättra en leverantörsrelation? Metod – Studien är genomförd som en fallstudie med enfallsdesign. Empiri är insamlat med intervjuer, dokumentstudier och litteraturstudier. Litteraturstudien utgör grunden för studiens teoretiska ramverk som innehåller teorier inom leverantörssegmentering, interaktionsmodellen, Customer Relationship Management (CRM) och Key Account Management (KAM). Resultat – Studiens resultat innefattar att underhåll av leverantörsrelationer med hjälp av leverantörssegmentering, interaktionsmodellen, Customer Relationship Management (CRM) och Key Account Management (KAM) på ett fördelaktigt sätt bidrar till ett bra underhåll av leverantörsrelationer och förbättringsmöjligheter till tätare relationer. Implikationer – Med hjälp av befintliga teorier inom relationshantering bidrar studien med att underhålla och förbättra leverantörsrelationer. Studien riktar sig emot ett mindre utforskat område för transport- och speditörföretags underhåll och förbättringar av leverantörsrelationer. Begränsningar – Studien är utförd enbart på ett speditörföretag vilket begränsar studiens generaliserbarhet vilket påverkar studiens resultat. Studien har inte tagit hänsyn till kostnader för implementering för förbättringsåtgärder i arbete för bättre relationer samt att leverantörens synvinkel inte är undersökt. / Purpose – A pilot study at the case company identified a problem that lead to the purpose and research questions. The purpose of this study is to investigate how maintenance of a supplier relationship can affect a forwarder company. To answer the study's purpose, it has been broken down into two research questions: How does a freight forwarding company work with its supplier relationships? What are the opportunities to improve a supplier relationship? Method - The study is conducted as a case study with one-case design. Data is collected with interviews, document studies and literature studies. With the literature study, the basis for the study's theoretical framework contains theories in supplier segmentation, the interaction model, Customer Relationship Management (CRM) and Key Account Management (KAM). Results - The study's results include that maintenance of supplier relationships by means of supplier segmentation, the interaction model, Customer Relationship Management (CRM) and Key Account Management (KAM) in a beneficial way contributes to good maintenance of supplier relationships and improvement opportunities for closer relationships. Implications - Using existing relationship management theories, the study helps to maintain and improve supplier relationships. The study targets a less explored area for transport and freight forwarding companies' maintenance and improvements in supplier relationships. Limitations - The study is conducted only at one freight forwarding company which limits the generalizability of the study which affects the study's results. The study has not taken into account the costs of implementation for improvement measures in work for better relationships and that the supplier's point of view has not been examined.