<p>The purpose of this essay is to analyze and understand how people in different ways can take on the role as carriers of brands and understand what part they play in today’s society. Brands are everywhere today and the competitions are becoming harder and harder for the customers’ attention and consumption, which is why I am curious of how an individual in a company’s frontline or a celebrity can help the success of a brand. The essay is based on a qualitative method where six interviews have been performed. The persons I have interviewed are selected after their knowledge of people as carriers of brands and personal brands of different kinds, both regarding celebrities and individuals in the frontline. The material generated from these interviews has made out the basis of my analysis and is presented in the fourth chapter of this essay. Since I am using a qualitative method it is hard to make any generalisations regarding personal brands, even though certain patterns can be seen. For further reading I would therefore like to direct you to the fourth and fifth chapter.</p>

The purpose of this essay is to analyze and understand how people in different ways can take on the role as carriers of brands and understand what part they play in today’s society. Brands are everywhere today and the competitions are becoming harder and harder for the customers’ attention and consumption, which is why I am curious of how an individual in a company’s frontline or a celebrity can help the success of a brand. The essay is based on a qualitative method where six interviews have been performed. The persons I have interviewed are selected after their knowledge of people as carriers of brands and personal brands of different kinds, both regarding celebrities and individuals in the frontline. The material generated from these interviews has made out the basis of my analysis and is presented in the fourth chapter of this essay. Since I am using a qualitative method it is hard to make any generalisations regarding personal brands, even though certain patterns can be seen. For further reading I would therefore like to direct you to the fourth and fifth chapter.

The purpose of this research aims investigate whether front line personell are brand carriers who can affect the customers brand experience. This present study focuses on commercial fitness centers in Kalmar. Like brands, training is taking part in people’s everyday lives; fitness centers are offering the customer a wider range of group training. This thesis is based on a qualitative approach whereby eight interviews have been carried out with two members of the board and six employees of the front line. Additionally, this thesis is also based on three focus groups with four customers, representing the majority of each fitness centers. The research findings highlight that the front line employees are very important as they are seen as the brand; therefore the front line employee’s personality and behaviour will influence the customer’s view of the brand. The knowledge of the front line employee’s is crucial and it is of high importance. Communication between the board and the front line employees are important and the board needs to make sure that all information is provided.