In recent years, the healthcare policies and medical environment in Taiwan are changing, many hospitals face the pressure of their operating, and the surviving problems encounter many hospitals, especially for community hospitals. Because the development of hospitals in Taiwan is polarized, the number of community hospitals decreases abruptly in recent years. Foreseeably, community hospitals will face more difficult challenges and surviving problems. Therefore, the case study hospital wants to build a strategic performance system by using balanced scorecard (BSC) and chooses the hemodialysis center as the first unit to implement BSC. To introduce BSC into the hospital, we expect that BSC can transform organization¡¦s objectives into real actions, increase the competitive ability, and establish the foundation of the hospital¡¦s everlasting operation. In the initial stage of the research, we developed a BSC team through SWOT analysis and group thinking to make the mission, core value, and vision of the community hospital and hemodialysis center, developed the strategies of the hemodialysis center, and completed the components of BSC. Afterwards, according to the four perspectives of BSC: customer, finance, internal processes, and learning and growth, we made some measurable indicators of performance to evaluate the performance of the hemodialysis center through the paper review and team discussion. Moreover, the strategy goals are achieved, and the strategies are successfully implemented to help the hemodialysis center fulfill the mission, vision, and core value on the basis of the balance status of the performance measurement inside and outside. The research used some measurable indicators to measure the performance of the hemodialysis center, and compared the information that is before and after BSC has been implemented. In addition to showing the implemented results, we also correct and update the BSC of the homedialysis center through the learning and feedback processes and make a more efficient BSC to build a better strategic performance management system. We also take care about the issue of resource invested and cost, and make some brief discussions. The most important thing is, during the research time, that we recorded some problems and obstacles when implementing BSC, and the information can provide some following researches as reference resources. Through the experience sharing, we hope that other community hospitals wanting to use BSC to build a strategic performance management system can reduce some obstacles and implement BSC more efficiently.

Abstract The purpose of this research is to study knowledge management in the context of organizational learning as a process in communities of practice. The aim of the study is to examine the ways in which knowledge is created and managed, and how organizational learning works as a process in communities of practice in order to offer some further insight into improving and developing the management of knowledge, know-how and organizational learning. Knowledge and learning are at the heart of strategic thinking and success in the new economy. Much of knowledge is embedded in practice, and therefore professions have organized their learning processes in ways that facilitate the learning of tacit knowledge. By supporting learning and knowledge through fostering communities of practice, an organization can generate value for its business, in this case for the supply of effective rehabilitation work. This study is inductive, emphasizing the fit between the grounded theory method and the exploratory case study research strategy. I have deliberately applied both in studying the phenomenon in question, organizational learning. Grounded theory is the inductive analytical approach used, whereas the exploratory case study strategy is utilized as a broader framework for drawing theoretical conclusions from the empirical material describing the organizational case under study. The contribution of this study is both theoretical and empirical. The result is an abstract, refined and enriched picture of communities of practice. The multilevel framework of this study facilitated deeper understanding of the meaning of communities of practice in organizational learning and in managing knowledge and know-how. There exist two different worlds: the world of informal communities of practice and the world of the formal organization which interact with each other in many ways. Communities of practice are often also occupational communities. They perform various functions, but the ways in which these communities are structured and how they operate reveal that they focus mainly on one or two activities. According to the empirical findings, communities of practice are beneficial to the business in various ways, the community itself and to employees. My research highlighted that invisible, socially constructed knowledge has a greater tendency to flow within the case organization in comparison to explicit knowledge. The empirical results show that knowledge management is also inherently in the management of time – time was a critical factor in the efficient creation and sharing of knowledge and know-how. The study developed a substantive framework to describe knowledge creation and organizational learning processes in communities of practice. By focusing on the social processes and seeing organizational learning as a process in communities of practice, I was able to look for new dimensions of learning as well as knowledge creation and utilization as local and emergent processes.

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9 ABSTRACT This diploma thesis summarizes the theoretical knowledge about the healthcare organization and its management, it also presents history and theories of leadership, the specifics of leadership in the healthcare organization and describes the generations of employees. The main goal of the work focuses on leadership education and training, personal characteristics of leaders, and new tools that are used in leadership. The aim of the thesis is to find current trends in the management of people in healthcare organizations in the Czech Republic. The diploma thesis uses the method of the in-depth interview with the subsequent thematic analysis of acquired data. An in-depth interview was conducted with six respondents; managers of small and medium-sized healthcare organizations. The thematic analysis examines the education and leadership of healthcare organizations, deals with the styles and tools used in leadership in recent years, and also shows whether and what kind changes in leadership are anticipated by senior executives in future years when a new generation of workers is emerging. The results of the analysis show that the education of managers of healthcare organizations in the field of management is still inadequate. Leaders seek to bring the leadership to a democratic line, but they still use...

Bakgrund: Kolonisering och spridning av multiresistenta bakterier (MRB) är ett ökande problem både i samhället och i sjukvården idag. MRB smittar genom kontaktsmitta, genom direkt personkontakt eller kontakt av kontaminerade ytor. Frågor rörande patientsäkerhet påverkar alla inom hälso- och sjukvårdens organisationer, men huvudansvaret att utveckla ledningssystem för att ett systematiskt kvalitetsarbete ska kunna bedrivas, ligger på vårdorganisationen- och vårdgivaren. Kunskapsbrist om MRB hos vårdpersonal samt brist på tydliga riktlinjer i vården i det kliniska arbetet kan påverka attityder till och bemötande av patienter med MRB. Syfte: Att belysa vårdorganisationers ansvar, sjuksköterskans kunskaper om MRB samt hens attityder till och bemötande av patienter med MRB- smitta. Metod: Studien gjordes som en litteraturöversikt där tio vetenskapliga artiklar analyserades för att framställa resultatet. Resultat: I resultatet framkom att vårdorganisationen och ledarskapet var av stor vikt för sjuksköterskans förutsättningar att ge god och säker vård till patienter med MRB. Kunskaperna om MRB var oftast låga. Attityder och bemötande visade sig i de flesta fall också påverkas av kunskapsnivån. Dålig kunskap och brist på erfarenhet av patienter med MRB kunde även relateras till ökade rädslor hos sjuksköterskor att smittas av MRB. Diskussion: Resultatet diskuterades mot Travelbee´s teori om mellanmänskliga relationer och konsensusbegreppet vårdande. Vårdorganisationens ansvar och kunskaper hos sjuksköterskor om MRB tycks vara de faktorer som mest påverkade bemötandet gentemot och attityderna till patienter med MRB. / Background: Colonization and transmission of MDRB is an increasing problem today, both in society and in health care settings. MDRB is most commonly transmitted through cross-contamination through personal contact and contact with contaminated surfaces. Patient safety affects everybody within health care settings. Main responsibility lies with healthcare organizations and caregivers, to develop management systems for systematic quality improvement. Knowledge deficiency of MDRB among health care personnel and lack of clear guidelines in health care settings may influence the attitudes and behaviour towards patients with MDRB. Aim: To illustrate healthcare organizations responsibilities, nurses’ knowledge of MDRB and nurses’ attitudes and behaviour towards patients with MDRB. Method: The study was conducted as a literature review and ten scientific papers were analysed to generate the results. Results: The results showed that healthcare organizations and leadership were of great importance for the nurses’ ability to provide good and safe care for patients with MDRB. Knowledge about MDRB was also proved to be low. Deficient knowledge and lack of experience of caring for patients with MDRB among nurses might also influence their own fears of contracting MDRB. Discussions: The results were discussed against Travelbee’s Intrapersonal relationship- theory and the concept of caring. Healthcare organizations responsibility and nurses’ knowledge of MDRB seemed to be the eminent factors that influenced both behaviour and attitudes towards patients with MDRB.

Bibliografický záznam WINZBERGEROVÁ, Alžběta. 2015. Odborný a osobnostní profil manažerů kvality fakultních nemocnic v České republice. Praha: Univerzita Karlova, Fakulta humanitních studií, Katedra řízení a supervize v sociálních a zdravotnických organizacích. 85 stran. Vedoucí diplomové práce Mgr. Petr Vrzáček. Abstract The thesis is focused on the quality management in the healthcare organizations. Quality management is perceived as a process or a set of processes, which are coordinated by a responsible person - a quality manager. The thesis summarizes the expert theoretical knowledge about the historical development of the quality requirements, about the quality management systems in healthcare and it introduces the institutional framework of quality and safety in healthcare organizations in the Czech Republic. The emphasis is especially given to the profile and job description of quality managers. The objective of this thesis is to create a professional and personal profile of quality managers working at the Czech university hospitals. The method of data collection used is semi structured interview. The results from the analysis show that quality managers were educated in different fields, but still they have similar personal characteristics. They perceive their job as exhausting, but they keep being...

No description available.

Les changements technologiques ont des effets structurants sur l’organisation des soins dans notre système de santé. Les professionnels de la santé et les patients – les principaux utilisateurs des innovations médicales – sont des acteurs clés dans les trajectoires suivies par les nouvelles technologies en santé. Pour développer des technologies médicales plus efficaces, sécuritaires et conviviales, plusieurs proposent d’intensifier la collaboration entre les utilisateurs et les développeurs. Cette recherche s’intéresse à cette prémisse sur la participation des utilisateurs dans les processus d’innovation médicale. L'objectif général de cette recherche est de mieux comprendre la collaboration entre les utilisateurs et les développeurs impliqués dans la transformation des innovations médicales. Adoptant un cadre d’analyse sociotechnique, cette thèse par articles s’articule autour de trois objectifs : 1) décrire comment la littérature scientifique définit les objectifs, les méthodes et les enjeux de l’engagement des utilisateurs dans le développement des innovations médicales; 2) analyser les perspectives d’utilisateurs et de développeurs de technologies médicales quant à leur collaboration dans le processus d’innovation; et 3) analyser comment sont mobilisés, en pratique, des utilisateurs dans le développement d’une innovation médicale. Le premier objectif s’appuie sur une synthèse structurée des écrits scientifiques (n=101) portant sur le phénomène de la participation des utilisateurs dans les processus d’innovation médicale. Cette synthèse a dégagé les méthodes appliquées ou proposées pour faire participer les utilisateurs, les arguments normatifs véhiculés ainsi que les principaux enjeux soulevés. Le deuxième objectif repose sur l’analyse de trois groupes de discussion délibératifs et d'une plénière impliquant des utilisateurs et des développeurs (n=19) de technologies médicales. L’analyse a permis d’examiner leurs perspectives à l'égard de diverses approches de collaboration dans les processus d'innovation. Le troisième objectif implique l’étude d’une innovation en électrophysiologie lors de la phase de recherche clinique. Cette étude de cas unique s'appuie sur une analyse qualitative d'études cliniques (n=57) et des éditoriaux et synthèses de connaissances dans des revues médicales spécialisées (n=15) couvrant une période de dix ans (1999 à 2008) ainsi que des entrevues semi-dirigées avec des acteurs clés impliqués dans le processus d’innovation (n=3). Cette étude a permis de mieux comprendre comment des utilisateurs donne un sens, s’approprient et légitiment une innovation médicale en contexte de recherche clinique. La contribution générale de cette thèse consiste en une meilleure compréhension de l’apport des utilisateurs dans les processus d’innovation médicale et de sa capacité à aligner plus efficacement le développement technologique avec les objectifs du système de santé. / Technological changes have major effects on health care organization. Health professionals and patients – the main users of medical innovations – are key actors in the ongoing development and refinement of new medical technologies. To develop more efficient, safe and user-friendly medical technologies, many propose enhancing collaboration between technology users and developers. This research investigates the premise of involving users in the medical innovation process. The main objective of this research is to better understand the collaboration between users and developers involved in the transformation of medical innovations. Adopting a sociotechnical approach, this thesis by article has three objectives: 1) Describe how the literature defines the objectives, methods and issues of engaging users in the development of medical innovations; 2) Analyze the perspectives of users and developers of medical technologies with regards to their collaboration in the innovation process; and 3) Analyze how users are mobilized in practice in the development of medical innovation. The first objective is addressed by a narrative synthesis of the scientific literature (n=101) on user involvement in the medical innovation process. This synthesis has identified the methods used or proposed, normative arguments conveyed, and the main issues raised by involving users. Analysis of data from three deliberative focus groups and a plenary involving users and developers (n=19) of medical technology were employed to address the second objective. The analysis details their perspectives on various modes of collaboration in the innovation process. The third objective involves a case study of an innovation in electrophysiology at the clinical research phase. This case study is based on a qualitative analysis of clinical studies (n=57), editorials and reviews in medical journals (n=15) covering a ten year period (1999-2008) and semi-structured interviews with key actors involved in the innovation process (n=3). This study provides insight into how users make sense of, appropriate and legitimize medical innovation in the context of clinical research. The overall contribution of this thesis is a better understanding of user involvement in the medical innovation process and how to more effectively align technological development with the objectives of the health system.

Depuis le début des années 2000, les traitements anticancéreux oraux (TAO) sont en développement croissant, notamment dans le cancer du sein. Ils permettent aux patients la prise de comprimés par voie orale à domicile améliorant la qualité de vie. On estime que 10 à 34% des tumeurs du sein sur-expriment la protéine HER2 (HER2+) qui augmente le risque de métastases. Deux thérapies ciblées anti-HER2 sont actuellement disponibles : le trastuzumab, anticorps monoclonal administré par voie intraveineuse et le lapatinib, inhibiteur de tyrosine kinase administré par voie orale. D’après les recommandations de l’Agence Nationale d’Accréditation et d’Evaluation en Santé (ANAES, 2003), les TAO devraient être privilégiées par rapport aux formes intraveineuses prises à l’hôpital lorsque leur efficacité est équivalente. Dans la pratique courante des oncologues, les TAO semblent néanmoins sous-utilisées dans certains cas. En plus des freins médicaux connus (adhésion thérapeutique, gestion des effets indésirables), les TAO induisent une consommation de ressources hopitalières supplémentaires qui n’est pas valorisée dans le modèle de tarification à l’activité (T2A) des établissements hospitaliers, lequel repose sur la nature et la quantité d’activité médicale réalisée. Nous supposons que le modèle de T2A représente un frein économique à l’utilisation des TAO entrainant une disparité d’accès entre les traitements anticancéreux oraux et intraveineux. L’objectif de ce travail de thèse était donc de déterminer le rôle de la T2A dans l’accès des patients aux TAO au moyen d’une évaluation médico- économique de l’impact économique et organisationnel des TAO sur le système de soins. Une revue de littérature a permis de mettre en évidence le rôle du mode de financement des soins sur l’accès aux TAO en France et aux Etats-Unis. L’analyse des bases de données nationales hospitalières du Programme Médicalisé des Systèmes d’Information (PMSI) a permis de quantifier l’enjeu économique de la chimiothérapie pour les établissements de soins et qui représente la deuxième activité des hôpitaux en volume après l’hémodialyse. Le bénéfice lié aux séances de chimiothérapie a ainsi été estimé à 108 millions d’Euros en 2010 pour l’ensemble des établissements publics et privés en France. L’analyse a également permis de simuler le transfert d’allocation de ressources de l’hôpital vers les soins de ville induit par la substitution des séances de chimiothérapie par l’utilisation des TAO. Un modèle comparant le coût du traitement intraveineux (trastuzumab) aux TAO (lapatinib et capécitabine) dans le cancer du sein métastatique HER2+ a confirmé des coûts moindres pour les TAO (17 165€ versus 36 077€ par an et par patient) liés à une économie sur les transports médicalisés mais surtout sur les consommations hospitalières et ce, malgré un coût d’acquisition plus élevé des TAO. Malgré cet impact budgétaire négatif pour les hôpitaux, une étude de préférences (Méthode des Choix Discrets) conduite auprès d’un échantillon de 203 médecins hospitaliers et libéraux a montré que l’efficacité d’un traitement anticancéreux restait le déterminant principal de la décision thérapeutique (β=2,214, p<0,0001). L’étude a toutefois révélé que, aux stades avancés du cancer, la voie d’administration et son coût étaient également associés au choix du traitement (β=0,612, p=0,035 ;β=0,506, p<0,0001). Les résultats montrent donc que le modèle de financement de l’activité hospitalière influence le choix des modalités de traitement même si les critères d’ordre médicaux et environnementaux du patient demeurent des déterminants essentiels dans le choix du recours aux TAO (profil clinique du patient, adhésion thérapeutique, préférences du patient, environnement familial et socio-économique, conditions d’accès à l’offre de soins) / Since the early 2000’s, oral anticancer drugs (OADs) are increasingly available especially for the treatment of breast cancer. This route of chemotherapy administration allows patients to take oral tablets at home improving their quality-of-life. We estimate that 10 to 34% of breast tumors over-express the HER2 protein (HER2+) that increases the risk of developing metastasis. Two anti-HER2 targeted therapies are currently available: trastuzumab, a monoclonal antibody administered intravenously and lapatinib, a tyrosine kinase inhibitor administered orally. According to the recommendations of the National Agency for Accreditation and Evaluation in Health (ANAES, 2003), OADs should be administered when their efficacy is equivalent to the one of intravenous forms taken at hospital. In the current practice of oncologists, OADs seem to be underused in some cases. The medical brakes to the use of OADs (i.e. adherence, management of side effects) are well known. Nonetheless, OADs induce additional hospital healthcare resources which are not taken into account in the hospital payment system that is based on the nature and the quantity of medical activities performed (i.e. per-case payment system (PPS)). We assume that the current model of PPS represents an economic barrier to the use of OADs and which induces a disparity of access between oral and intravenous cancer treatments. The objective of this thesis was to determine the role of the PPS on the patient access to OADs based on a medico-economic evaluation of the economical and organizational impacts of OADs on the health care system. A literature review has highlighted the role of the funding of care on the access to OADs in the French and US healthcare systems. From an analysis of the national hospital database (PMSI database), we have quantified the economic implications of chemotherapy administration that is the second hospital activity in volume after hemodialysis. Earnings associated with chemotherapy sessions have been estimated at 108 million Euros in 2010 for all private and public institutions in France. This analysis also allowed us to simulate the transfer of resources allocation from hospital to community setting induced by the substitution of chemotherapy sessions by the use of OADs. A model comparing the cost of intravenous anticancer drug (trastuzumab) to OADs (lapatinib and capecitabine) in the treatment of HER2+ metastatic breast cancer confirmed the lower costs for OADs (€ 17,165 versus € 36,077 per year per patient). The higher acquisition cost of OADs was offset by the cost savings in terms of medical transportation and hospital resources. Despite this negative budget impact for hospitals, a preference study (Discrete Choice Experiment) conducted among 203 physicians showed that the efficacy of cancer treatment remained the main determinant of the therapeutic decision (β=2.214, p<0.0001). The study has also revealed that, in the advanced stages of cancer, the route of administration and its associated cost was also associated with the treatment choice (β=0.612, p= 0.035; =β0.506, p<0.0001). Overall, the results show that the hospital payment system influences the choice of treatment modalities. Nonetheless, medical criterions related to the patient remain essential in the choice of using OADs (clinical profile of the patient, adherence, patient preferences, familial and socio-economic environment, and conditions of access to health care)

Les pratiques relationnelles de soin (PRS) sont au cœur même des normes et valeurs professionnelles qui définissent la qualité de l’exercice infirmier, mais elles sont souvent compromises par un milieu de travail défavorable. La difficulté pour les infirmières à actualiser ces PRS qui s’inscrivent dans les interactions infirmière-patient par un ensemble de comportements de caring, constitue une menace à la qualité des soins, tout en créant d’importantes frustrations pour les infirmières. En mettant l’accent sur l’aspect relationnel du processus infirmier, cette recherche, abordée sous l'angle du caring, renvoie à une vision novatrice de la qualité des soins et de l'organisation des services en visant à expliquer l’impact du climat organisationnel sur le façonnement des PRS et la satisfaction professionnelle d’infirmières soignantes en milieu hospitalier. Cette étude prend appui sur une adaptation du Quality-Caring Model© de Duffy et Hoskins (2003) qui combine le modèle d’évaluation de la qualité de Donabedian (1980, 1992) et la théorie du Human Caring de Watson (1979, 1988). Un devis mixte de type explicatif séquentiel, combinant une méthode quantitative de type corrélationnel prédictif et une méthode qualitative de type étude de cas unique avec niveaux d’analyse imbriqués, a été privilégié. Pour la section quantitative auprès d’infirmières soignantes (n = 292), différentes échelles de mesure validées, de type Likert ont permis de mesurer les variables suivantes : le climat organisationnel (global et cinq dimensions composites) ; les PRS privilégiées ; les PRS actuelles ; l’écart entre les PRS privilégiées et actuelles ; la satisfaction professionnelle. Des analyses de régression linéaire hiérarchique ont permis de répondre aux six hypothèses du volet quantitatif. Pour le volet qualitatif, les données issues des sources documentaires, des commentaires recueillis dans les questionnaires et des entrevues effectuées auprès de différents acteurs (n = 15) ont été traités de manière systématique, par analyse de contenu, afin d’expliquer les liens entre les notions d’intérêts. L’intégration des inférences quantitatives et qualitatives s’est faite selon une approche de complémentarité. Nous retenons du volet quantitatif qu’une fois les variables de contrôle prises en compte, seule une dimension composite du climat organisationnel, soit les caractéristiques de la tâche, expliquent 5 % de la variance des PRS privilégiées. Le climat organisationnel global et ses dimensions composites relatives aux caractéristiques du rôle, de l’organisation, du supérieur et de l’équipe sont de puissants facteurs explicatifs des PRS actuelles (5 % à 11 % de la variance), de l’écart entre les PRS privilégiées et actuelles (4 % à 9 %) ainsi que de la satisfaction professionnelle (13 % à 30 %) des infirmières soignantes. De plus, il a été démontré, qu’au-delà de l’important impact du climat organisationnel global et des variables de contrôle, la fréquence des PRS contribue à augmenter la satisfaction professionnelle des infirmières (ß = 0,31 ; p < 0,001), alors que l’écart entre les PRS privilégiées et actuelles contribue à la diminuer (ß = - 0,30 ; p < 0,001) dans des proportions fort similaires (respectivement 7 % et 8 %). Le volet qualitatif a permis de mettre en relief quatre ordres de facteurs qui expliquent comment le climat organisationnel façonne les PRS et la satisfaction professionnelle des infirmières. Ces facteurs sont: 1) l’intensité de la charge de travail; 2) l’approche d’équipe et la perception du rôle infirmier ; 3) la perception du supérieur et de l’organisation; 4) certaines caractéristiques propres aux patients/familles et à l’infirmière. L’analyse de ces facteurs a révélé d’intéressantes interactions dynamiques entre quatre des cinq dimensions composites du climat, suggérant ainsi qu’il soit possible d’influencer une dimension en agissant sur une autre. L’intégration des inférences quantitatives et qualitatives rend compte de l’impact prépondérant des caractéristiques du rôle sur la réalisation des PRS et la satisfaction professionnelle des infirmières, tout en suggérant d’adopter une approche systémique qui mise sur de multiples facteurs dans la mise en oeuvre d’interventions visant l’amélioration des environnements de travail infirmier en milieu hospitalier. / Relational caring practices (RCP) are at the heart of the professional standards and values defining the quality of the nursing profession; however, these practices are often compromised in unfavourable work environments. Difficulties experienced by nurses in implementing RCP’s (“caring” behaviours that make up a form of nurse-patient interaction) jeopardize healthcare quality and cause much frustration among nurses. By emphasizing relational aspects of the nursing process, this project, taking a “caring” framework, has implications for an innovative vision of healthcare quality and service organization through its attempts to explain how organizational climate influences RCP’s and professional job satisfaction among hospital staff nurses. This study is based on an adaptation of Duffy and Hoskins’ (2003) Quality-Caring Model©, which combines Donabedian’s quality evaluation model (1980, 1992) and Watson’s Human Caring theory (1979, 1988). A sequential explanatory mixed design, combining a predictive correlational quantitative method and a single case study with overlapping analysis levels, was selected. In the quantitative portion of the study involving 292 staff nurses, various validated Likert rating scales were used to measure the following variables: organizational climate (general climate and 5 composite dimensions); preferred RCP’s; current RCP’s; gaps between preferred and current RCP’s; and, professional job satisfaction. Hierarchical linear regression analyses were used to address 6 hypotheses in the quantitative portion. For the qualitative portion, data drawn from source documents, comments gathered through questionnaires and interviews conducted with 15 informants were systematically handled using content analysis strategies, to explain the relationships between the key concepts. Inferences from the quantitative and qualitative portions of the study were integrated using a complementarity approach. Quantitative analyses revealed that after considering control variables were considered, a single organizational climate dimension (task specifications) accounted for 5 % of the variation in preferred RCP scores. Overall organizational climate and specific organizational climate dimensions (addressing characteristics of the job, organization, superior and team) played a major role in explaining current RCP levels (explaining from 5 % to 11% of variation), gaps between preferred and current RCP’s (4 % to 9 % of variation) and [staff nurse] professional job satisfaction (13 % to 30 % of variation). Furthermore, above and beyond the significant impact of overall organizational climate and control variables, RCP frequency was related to increased professional job satisfaction (ß = 0.31, p < 0.001), while the gap between preferred and current RCP’s were associated with lower professional job satisfaction (ß = - 0.30, p < 0.001) and accounted for similar portions of variability in this professional job satisfaction (7 % and 8 % respectively). The qualitative component revealed 4 factor orders that explain how the organizational climate shapes RCP’s and professional job satisfaction among nurses. These factors were: 1) workload intensity; 2) team approach and perceptions of the nurse’s role; 3) perceptions of the superior and organization; 4) specific patient/family and nurse characteristics. The analysis of these factors revealed interesting dynamic interactions between four of the five of the environment’s composite dimensions, thus suggesting that each dimension can be influenced by actions taken in relation to others. The integration of the quantitative and qualitative findings explained the significant impact of role characteristics on actual RCP’s, as well as professional job satisfaction, and support adoption of a systemic management approach improving multiple aspects of the work environment of hospital staff nurses.