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<p dir="ltr">Restaurant workers in the United States (US) face multiple stressors and mental health concerns. Additionally, there are indications that restaurant workers may hold stigmatizing mental health beliefs and are less likely to seek help for mental health concerns. Despite this, there have been no interventions assessed that target restaurant workers’ mental health, well-being, and mental health stigma. The purpose of this study is to provide an initial evaluation of one such intervention, a mental health education course (AMUSE) developed by a restaurant nonprofit (CHOW) focused on mental health in the restaurant industry. As an initial pilot study, we assessed the feasibility and acceptability of AMUSE, and sought to identify potential outcomes, and explore potential moderators and confounds. A combination of quantitative (pre and post measures) and qualitative (follow-up interviews) methods were utilized to collect data. Initial indications show that AMUSE is feasible to deliver and well accepted by those who have taken it. Additionally, participants demonstrated positive changes in help-seeking and self-efficacy after completing the course. Positive changes appeared to be moderated by characteristics of participants’ restaurant work. Despite our expectations, no significant changes were observed for stigma, motivation, social support, well-being, psychological distress, or stress. Future directions and recommendations for AMUSE were discussed based on these findings.</p>

Yes / Much of the existing scholarly debate on sharing economy to date has focused on the use of technology in developed countries. However, the recent upsurge of mobile technology adoption in developing countries has provided suitable breeding ground for sharing economy. The lack of native theories in tourism and hospitality sector with scare utilization of unified theory of acceptance and use of technology (UTAUT) provide necessity for this research. This study adapted meta-UTAUT model as theoretical lens and extended the model with hedonic motivation, trust, and self-efficacy. Based on data from 301 potential Indian consumers, the results underscored the central role of attitude that significantly mediated the effects of effort expectancy, social influence, and facilitating conditions on consumer intention to use Airbnb. Meanwhile, performance expectancy emerged as significant direct determinant of intention alongside attitude, trust, and self-efficacy. The proposed model explained as much as 65% variance on Indian consumer’s intention to use Airbnb.

Yes / Contact tracing involves collecting people’s information to track the spread of COVID-19 and to warn people who have been in the proximity of infected individuals. This measure is important to public health and safety during the pandemic. However, customers’ concerns about the violation of their privacy might inhibit their cooperation in the contact tracing process, which poses a risk to public safety. This research investigates how to facilitate customers’ cooperative behavior in contact tracing based on cognitive trust and affective trust. The findings show that cognitive trust increases people’s willingness to disclose information and reduces their willingness to falsify it, whereas affective trust increases the willingness for both disclosure and falsification. This research contributes to the literature on customer data privacy by illuminating how cognitive and affective trust distinctly influence cooperative behavior, which has important implications for hospitality businesses.

Service robots are an emerging technological advancement increasingly utilized in the hospitality industry. In return, service workers are required to use them during their interactions with customers. This study sought to examine how the service robot-worker team affects cognitive and affective empathy present in a service encounter. Using the empathy attribute part of the SERVQUAL model, this study aimed to examine and differentiate the server's empathy impact in the presence of a service robot. This study utilized semi-structured qualitative interviews to collect data from service workers employed in two restaurants characterized by distinct service environments. The interviews were qualitatively analyzed through identifying common patterns and emergent themes. The findings exhibit how cognitive and affective empathy was perceived differently amongst service robot-worker teams and provides implications on the implementation of well-being practices for workers and further service robot collaboration.

Hospitality management and service positions have been moving from a purely vocational field of work to a scientific and inter-disciplinary supported area of professional development. This exploratory study aims to contribute to this quest by introducing the sociological concept of Dramaturgy to the service encounter as a way of understanding and improving upon present employee behaviors. A review of existing literature illustrates that Dramaturgy has only been used to develop an analogy of service, but has not yet been applied as a tool for further understanding behaviors and interactions during service encounters. The present study identified common concepts between Service Interactions and Dramaturgical Interactions, and used them to create a survey to measure Dramaturgical Awareness. It was proposed that four factors are used to create the structure of Dramaturgy in service encounters. A likert-type survey was distributed to 464 students studying at the Rosen College of Hospitality Management. The responses were subjected to a Principal Component Analysis, and the results introduced two unexpected factors. The original structure of four underlying factors emerged as a five-factor structure, including the two new factors and one factor that combined two former concepts. In response to the given survey, the surviving structure of dramaturgical awareness in service encounters (as measured by hospitality students) includes the following concepts: Interpersonal Communication; Improvisation Techniques; and Acting and Stage Behaviors. Further research can use these findings to understand service encounter behaviors from practitioners from specific areas of work in service, and to also develop a better understanding of the two unexpected factors, dramaturgical behaviors and role theory.

The problem for this study was to identify standards desirable for faculty when four-year hospitality management education programs are accredited. A modified Delphi technique was used to determine standards and reach agreement among a panel of hospitality professionals concerning desirable standards to be used to evaluate faculty during the self-study section of the specialized accreditation process. Nine faculty qualifications identified in the literature as being common to the self-study section of specialized accreditation constituted the framework of the study. These qualifications included academic preparation, scholarly productivity, applied professional experience, involvement in professional associations, competency in area of specialization, teaching effectiveness, interest in curricular experimentation, ability to work with students, and public service. A professional panel consisting of 15 hospitality management education administrators/faculty and 12 hospitality management industry representatives developed standards for each of the above qualifications. The panel rated the desirability of the standards using a Likert-type scale (4=very desirable, 3=desirable, 2=undesirable, l=very undesirable). All standards receiving a total of two-thirds of the responding panel members' votes in the very desirable and desirable categories were included in a proposed accreditation model of faculty standards. Unexpectedly, the panel questioned the inclusion of the qualification of public service and agreed to omit the evaluation of faculty on this qualification during specialized accreditation. It was recommended that eight of the qualifications and their corresponding standards be used by The Council on Hotel Restaurant and Institutional Education (CHRIE) to form criteria necessary for the self-study section of specialized accreditation. It was also recommended that the developed standards be used by hospitality management faculty as a means of self-evaluation. Finally, it was recommended that hospitality management education administrators use the standards as (a) guidelines when hiring and evaluating faculty and (b) a means for assessing faculty needs prior to faculty development programs. / Ed. D.

This exploratory research assesses the relationship between unintentional fatal overdoses and hospitality environments, with a special focus on the Central Florida region, due to its high annual tourism rates. Multiple methodologies are used to determine the frequency of unintentional fatal overdoses across five calendar years in hotels and motels, analyze statistical significance between location of death and other demographic factors, geographically depict locations of overdoses, and analyze the role that hospitality staff plays in preventing or responding to fatal overdoses on their properties. Upon analyzing overdose data from the District Nine Medical Examiner’s Office Medical Examiner, it was found that 8.4% of unintentional overdose deaths occurred in a hotel or motel in Orange County, and 10.7% of unintentional overdose deaths occurred in a hotel or motel in Osceola County. Geospatial analysis revealed distinct patterns in overdose locations and frequencies, which were congregated in specific geographic areas. Semi-structured interviews were conducted at hotel/motel locations across Orange and Osceola Counties, where hospitality management was interviewed about their experiences, their roles, current procedures, and reservations they would have with implementing programs to reduce fatal overdose. Thematic analysis of the interviews revealed five emerging themes among hospitality management: reluctance in getting involved, “see something, say something,” support for harm reduction and prevention, experiences with drug use, and role of property type. With very minimal existing literature on the topic, this study establishes hotels and motels as locations where overdoses happen and identifies different ways to approach the opioid epidemic that can be used to reduce overdose mortality in hotels and motels while considering the roles and opinions of hospitality staff.