<p>The purpose of this thesis is to explore how support systems enable human control within normal flight operations. The thesis focuses on the use of memory supports during flight, such as a handheld computing device, memory strategies and checklists. The support systems are studied from the theoretical perspective of Human Factors. In particular, decision making theories have contributed to the thesis. From previous research it is found that feedback to the operator in case of a human error is essential to keep him or her in a safe sequence of decisions and actions.</p><p>To facilitate the pilots’ tasks in cockpit, computing devices are out on the market. Several of the technical aids are computers installed in cockpit whereas others are smaller, portable devices with hardware not specifically designed for use in cockpit. Jump-seat observations have been performed at an airline company to explore the pilots’ work process in cockpit where a handheld computing device, with hardware not specifically designed for cockpit, is in use. Subsequent semi-structured interviews were conducted to receive the pilots’ experiences of findings from the observations and to receive descriptions of decisions and support systems.</p><p>The thesis includes a description of flight operations from a pilot perspective. The main focus is on operations in the preflight phase where the new computing device is used. Identified characteristics in flight operations are factors such as cooperation, communication, interruptions. Furthermore, identified factors in the decision making were such as routine, environmental constraints, discrete alternatives and dependency between decisions. Feedback points during the sequence of tasks performed with the handheld computing device were distinguished. These points are moments when feedback is possible. For example, when the pilots cross-check tasks they receive feedback from each other. It was found that the pilots did not use every opportunity to receive feedback on their performance. The reason of the non-used feedback point was that it was not required by the Standard Operating Procedures or by any functions or design of the device. Within flight operations in general, it was found that the most important techniques to detect a human error such as a memory lapse were by pilots’ earlier experiences, the use of checklists and by receiving feedback from the other pilot.</p>

Robot and sensor networks are needed for safety, security, and rescue applicationssuch as port security and reconnaissance during a disaster. These applications rely on realtimetransmission of images, which generally saturate the available wireless networkinfrastructure. Knowledge-based Compression is a strategy for reducing the video frametransmission rate between robots or sensors and remote operators. Because images mayneed to be archived as evidence and/or distributed to multiple applications with differentpost processing needs, lossy compression schemes, such as MPEG, H.26x, etc., are notacceptable. This work proposes a lossless video server system consisting of three classesof filters (redundancy, task, and priority) which use different levels of knowledge (localsensed environment, human factors associated with a local task, and relative globalpriority of a task) at the application layer of the network. It demonstrates the redundancyand task filters for realistic robot search scenarios. The redundancy filter is shown toreduce the overall transmission bandwidth by 24.07% to 33.42%, and when combinedwith the task filter, reduces overall transmission bandwidth by 59.08% to 67.83%. Byitself, the task filter has the capability to reduce transmission bandwidth by 32.95% to33.78%. While Knowledge-based Compression generally does not reach the same levels ofreduction as MPEG, there are instances where the system outperforms MPEG encoding.

As wearable computers become more ubiquitous in society and work environments, there are concerns that their use could be negatively impactful in some settings. Previous research indicates that mobile phone and wearable computer use can impair walking and driving performance, but as these technologies are adopted into hazardous work environments it is less clear what the impact will be. The current research investigated the effects that head mounted display use has on high angle climbing, a task representative of the extreme physical demands of some hazardous occupations (such as firefighting or search and rescue work). We explored the effect that introducing a secondary word reading and later recall task has on both climbing performance (holds per meter climbed and distance covered), and word reading and recall (dual-task effects). We found a decrease in both climbing performance and word recall under dual task conditions. Further, we examined participant climbing motion around word presentation and non-word presentation times during the climbing traverse. We found that participants slowed around word presentations, relative to periods without word presentation. Finally, we compared our results to those found in previous research using similar dual-tasking paradigms. These comparisons indicated that physical tasks may be more detrimental to word recall than seated tasks, and that visual stimuli might hinder climbing performance more than audible stimuli. This research has important theoretical implications for the dual-tasking paradigm, as well at important practical implications for emergency response operations and other hazardous working environments.

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Security breaches have attracted attention from corporations and scholars alike. The major organisations are determined to stop security breaches as they are detrimental to their success. Arguably the most common factor contributing to these breaches is employee behaviour, which suggests that changes in employee behaviour can have an impact on improving security. This research aims to study the critical factors (CFs) that impact on employee behaviours toward compliance with their organisation's information security policy. This investigation will focus on the various critical success factors based on their grouping into one of the following three major categories, namely: organisational factors, behavioural factors and training factors. Each of these categories affects a different aspect of information security and the objective is to not only understand the interaction of different factors but also to study further the aims in order to provide practical recommendations for improving organisational information security management. This study has utilised empirical research through the use of both qualitative and quantitative methodologies to inform each stage of the research. This study focused on the health, business and education sectors by empirically evaluating the obstacles and success factors that affect employee compliance to organisational security policies. In addition, this study also evaluated the affect of the socio-technical impact on organisational information security management. The final stage of the research focused on developing an effective training and awareness programme. This training programme was constructed by incorporating the techniques that were identified as enhancing employee perceptions, attitudes and motivations, in order to facilitate a better transference of skills and more sustainable and appropriate behaviours to improve organisational information security management in the workplace. The techniques utilised included: effective communication, knowledge reinforcement, pre- and post-assessment and motivational techniques.

Acquisitions are common in today’s business and people involved in acquisitions face challenges when they become part of this process. This thesis aims to provide an understanding of the human factors that determine the outcome of acquisition integration. Various frameworks exist in the literature that focuses on human and task integration as measures for success. In addition to these, the author explores an additional aspect, customer integration, as an important measure to determine overall integration success. Execution is the key to successful acquisition integration. Employees of a technology company were surveyed to gauge their acquisition experiences over three past acquisitions. The survey was a limited targeted case study that focused on analytical value, rather than statistical value. The survey data is analyzed and aligned with the literature data to identify some possible best practices the technology company could follow in future acquisitions. The survey results are used to establish the implications for the company’s acquisition process and to help the development of a playbook for acquisition integration. / text

published_or_final_version / Architecture / Master / Master of Architecture

No description available.

A critical part of traffic safety is a driver’s ability to detect and respond to emergency roadway hazards. This thesis uses eye movements and motor responses to divide driver perception-response time in three stages: perception, inspection, and movement time. The effects of cognitive distraction and repeated exposure on each stage were investigated for three distinct hazards (left-turning vehicle, pedestrian, right-incursion vehicle). In general, there were varying effects of cognitive distraction observed depending on the hazard being responded to. Cognitive distraction resulted in a significant increase in perception times for the pedestrian and right-incursion vehicle hazards, whereas cognitive distraction resulted in significantly longer inspection times for the left-turning vehicle hazard. When considering the effect of repeated scenario exposure, perception times were the most greatly affected. Perception times were significantly shorter during the second exposure to the left-turning vehicle hazard in the baseline condition, and for all hazards in the distraction condition.

A critical part of traffic safety is a driver’s ability to detect and respond to emergency roadway hazards. This thesis uses eye movements and motor responses to divide driver perception-response time in three stages: perception, inspection, and movement time. The effects of cognitive distraction and repeated exposure on each stage were investigated for three distinct hazards (left-turning vehicle, pedestrian, right-incursion vehicle). In general, there were varying effects of cognitive distraction observed depending on the hazard being responded to. Cognitive distraction resulted in a significant increase in perception times for the pedestrian and right-incursion vehicle hazards, whereas cognitive distraction resulted in significantly longer inspection times for the left-turning vehicle hazard. When considering the effect of repeated scenario exposure, perception times were the most greatly affected. Perception times were significantly shorter during the second exposure to the left-turning vehicle hazard in the baseline condition, and for all hazards in the distraction condition.