In a freedom, international and global market, companies are under an intense competitive environment and with hi-pressure than before, besides increase the product and service quality, cost is a very important factor for operation. Since the margin of product is uncontrollable, personnel¡¦s cost controlling becomes a surviving criterion for businesses; therefore the typical employment relationship is no longer applicable to current challenging environment. In order to keep flexible to rapidly response the environment and sustain competitiveness, company¡¦s organization and staff placement are demanded adjustment. The goal of the thesis is to provide a retail business study and analysis of: 1) The status of the l human resources management in supermarket and hypermarket. 2) The relations between the characteristic of the organization and flexible staffing arrangements, and 3) The effect of flexible staffing arrangements on the organizational performance. 4) The influence of different management attitude between standard and non-standard workers. During this study, there are 38 copies of the questionnaire were sent out to HR supervisors of supermarket and chain-hypermarket stores, 30 were returned (no invalid). The return rate was 78.9%, nine of the HR supervisors had accepted an interview for opening questions about outsourcing training and flexible manpower policy. The results of the analysis are as the following: 1. Remarkable differences of numerical flexibility are found among different characteristics of the organization. The lower ratio of the labor cost of the organization is, the greater functional flexibility it has. 2. Remarkable differences of management attitude are found among different characteristics of the organization. The fewer layers of the organization is, the little difference of management attitude between various type workers. 3. Remarkable differences of organizational performance are found among different characteristics of the organization. The fewer layers of the organization has a positive effect on the higher customer satisfaction. 4. Functional flexibility has enormous effects on organizational performance. The diversified job arrangement of full-time worker has a positive effect on management effectiveness. 5. Functional flexibility has enormous effects on organizational performance. The independence of job arrangement of full-time worker has a positive effect on the increase of staff productivity. 6. Functional flexibility has enormous effects on organizational performance. Training supply of full time worker has a positive effect on the increase of staff productivity, company¡¦s profit gains, management effectiveness, customer satisfaction and decrease the ratio of labor cost. Base on the result of this research, here are our suggestion to business: 1) Considering company¡¦s long-term objective when planning the functional flexibility to cultivate and retain core workers. 2) Continue conducting training to increase organizational performance.3) Design a complete human resource management policy to increase effort and decrease the negative effect of non-standard worker. 4) Apply Wage flexible in company.

This thesis deals with the analysis of occupational risks profession salesman - specialist in a particular shopping center and the rehabilitation options for prevention of musculoskeletal difficulties in this profession. The work is divided into three parts. The first part contains an overview of theoretical knowledge about back pain related to work, risk factors for handling loads, mechanisms of injury and the effect of handling loads on individual parts of the musculoskeletal system. The first part also summarizes knowledge about the types of fatigue, work stress, weight limits for handling loads and categorization work. The second part is dedicated to the implementation and results of each step in the analysis of occupational risks. The third part focuses on summarizing the rehabilitation options for prevention of musculoskeletal difficulties of the profession effected by an employer and the employee.

Made available in DSpace on 2014-06-11T19:23:37Z (GMT). No. of bitstreams: 0 Previous issue date: 2010-04-13Bitstream added on 2014-06-13T19:09:36Z : No. of bitstreams: 1 francajunior_lb_me_mar.pdf: 1331032 bytes, checksum: 5ae6a0be4ed4373f560dabb9ec848b0a (MD5) / Este trabalho visa compreender o processo de reestruturação das grandes redes varejistas ocorrido desde a última década do século passado, os seus reflexos no processo de trabalho e junto aos trabalhadores destas redes. Se para a absorção e consumo da produção fordista houve a necessária transformação do comércio de varejo para atendimento das necessidades postas pelo capital, com o aparecimento do supermercado ao mesmo tempo em que a linha de montagem proposta pelo fordismo alcançava sua hegemonia. Com o toyotismo não foi diferente. Para este novo modelo de produção, novamente o setor do comércio varejista teve que experimentar mudanças. Fenômenos já verificados em outros setores, tais como a reestruturação capitalista, a precarização das condições de trabalho, monopolização/oligopolização, entre outros, ganham novos contornos quando relacionados ao universo dos trabalhadores comerciários das grandes redes varejistas. Os resultados alcançados pela pesquisa confirmam a hipótese de que o ganho econômico resultante dos processos de reestruturação deu-se em detrimento dos direitos e condições de trabalho dos comerciários. / This work aims to understand the process of restructuring the great retail chains which have occurred since the last decade of the past century, its consequences in the work process and with the employees of these shops. If for the absorption and consumption of the fordist production was necessary the transformation of the retail commerce to attend the necessities posed by capital, with the emergence of the supermarket at same time while the line assembly proposed by Fordism reached its hegemony. With Toyotism was no different. For this new model of production, again the retail sector had to experience changes. Phenomena already observed in other sectors, such as capitalist restructuring, the precariousness of work conditions, monopoly / oligopoly, among others, gain new contours when related to the universe of commercial employees in the great retail chains. The results reached by the research confirm the hypothesis of that the economic profit of the reorganization processes happened in detriment of the rights and work conditions of the commercial employees.

Orientador: Giovanni Antônio Pinto Alves / Banca: Francisco Luíz Corsi / Banca: Antônio Thomaz Júnior / Resumo: Este trabalho visa compreender o processo de reestruturação das grandes redes varejistas ocorrido desde a última década do século passado, os seus reflexos no processo de trabalho e junto aos trabalhadores destas redes. Se para a absorção e consumo da produção fordista houve a necessária transformação do comércio de varejo para atendimento das necessidades postas pelo capital, com o aparecimento do supermercado ao mesmo tempo em que a linha de montagem proposta pelo fordismo alcançava sua hegemonia. Com o toyotismo não foi diferente. Para este novo modelo de produção, novamente o setor do comércio varejista teve que experimentar mudanças. Fenômenos já verificados em outros setores, tais como a reestruturação capitalista, a precarização das condições de trabalho, monopolização/oligopolização, entre outros, ganham novos contornos quando relacionados ao universo dos trabalhadores comerciários das grandes redes varejistas. Os resultados alcançados pela pesquisa confirmam a hipótese de que o ganho econômico resultante dos processos de reestruturação deu-se em detrimento dos direitos e condições de trabalho dos comerciários. / Abstract: This work aims to understand the process of restructuring the great retail chains which have occurred since the last decade of the past century, its consequences in the work process and with the employees of these shops. If for the absorption and consumption of the fordist production was necessary the transformation of the retail commerce to attend the necessities posed by capital, with the emergence of the supermarket at same time while the line assembly proposed by Fordism reached its hegemony. With Toyotism was no different. For this new model of production, again the retail sector had to experience changes. Phenomena already observed in other sectors, such as capitalist restructuring, the precariousness of work conditions, monopoly / oligopoly, among others, gain new contours when related to the universe of commercial employees in the great retail chains. The results reached by the research confirm the hypothesis of that the economic profit of the reorganization processes happened in detriment of the rights and work conditions of the commercial employees. / Mestre

超級市場之競爭策略分析—以全聯福利中心為例 / As the competition gets intensively in the retail industry, the boundary between different types of operation has disappeared. In Taiwan, hypermarkets started to downsize its store size. On the other hand, convenient stores expand its store size to target at eating out customers. Supermarket with the size between hypermarkets and convenient stores should reposition itself to confront the challenges. After the rapid expansion period, Pxmart started to reconsider its value proposition and its core competence. In order to achieve its corporate mission statement and its goal in the following 6 years, Pxmart’s CEO, Mr. Xu, comes up with strategies in terms of staffing, store, merchandise, and system and institution. Although Pxmart will be able to attract more customers with its store and merchandise strategy, it still encountered challenges due to its physical facilities, such as limited space to display products and for customers to park. How to reposition itself and provide customers with a pleasant and convenient shopping experience will be the first priority that Pxmart should consider. Compared to the leading brands in the United States, Pxmart and the retailers in Taiwan should embrace the technology innovation and try different business model to make their company updated and provide their customers more convenient way to purchase.

Impulse buying is a widely pervasive phenomenon. Statistics shows that more and more shoppers are experiencing irresistible urge to purchase unplanned and in most cases unnecessary product. Existing researches fall short in identifying most suitable tools that marketers can adopt in order to promote impulsive sales. Therefore, this thesis provides deep analysis of those, controllable factors that influence impulse buying. Particularly four external cues are examined: product display, promotional signage, sensory elements and social atmospherics. Research has deductive approach. First, existing academic articles and research papers are analyzed. Then two different methods of primary data collection are covered. Self-reported online survey is used as a main research tool. Received data of 193 respondents is analyzed in SPSS software using Pearson correlation test and standard multiple regression analysis. Results of store experiment and interviews are covered next. The research concludes that product display has strongest impact on impulse buying, influences and encourages consumer unplanned purchase decisions. Thus, marketers are advised to promote product presentation in the stores.

No description available.

Made available in DSpace on 2016-04-29T14:17:57Z (GMT). No. of bitstreams: 1 Selma Aparecida Leite de Andrade.pdf: 2288849 bytes, checksum: 7bd80d520f2d083d9e4dfee0b2b62f40 (MD5) Previous issue date: 2009-11-04 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This dissertation aimed to identify and analyze the Social and Environmental Responsibility actions on the Self-Service Retail. The theme approach comprised the period between 2000 and 2009, starting from the case study on Extra Hypermarket Santa Rosália in Sorocaba/ SP that belongs to Pão de Açúcar Group. The methodology included the Bibliographic Research about conceptual production referring to Corporate Social and Environmental Responsibility, Social Balance, Commerce, Retail, Self-Service Retail; the Documental Research (Laws, Sustainability Reports, Social Balance and others) and the Field Research. On the research, with qualitative features, it was used for the methodological procedures the semi-structured interview with seven subjects: collaborators, organized Sorocaba civil society representatives and partners of the Social and Environmental Responsibility actions developed by Extra store, as well as the Participant Observation and technological resources, as filming a video and access to specific websites on the perspective of describing such actions on its working dynamics. The analysis of the empirical data emphasized the content and meaning of the people reports. The research results evidenced that the developed actions are mainly focalized in a strategy of customer gaining and retail marketing, however, they involve educative actions and have the possibility of spreading healthy habits aiming the life quality improvement of the local population. The results indicate, yet, fragility considering the discontinuity features and fragmentation of these actions and in evidence the absence of planning, monitoring, checking and the participation of everyone involved on the shared effectuation of the Corporate Social and Environmental Responsibility / A presente dissertação visou identificar e analisar as ações de Responsabilidade Socioambiental no Varejo de Auto-Serviço. A abordagem do tema compreendeu o período de 2000 a 2009, a partir do estudo de caso na Loja Extra Hipermercado Santa Rosália de Sorocaba/SP do Grupo Pão de Açúcar. A metodologia abrangeu a Pesquisa Bibliográfica sobre a produção conceitual referente a Responsabilidade Socioambiental Empresarial, Balanço Social, Comércio, Varejo, Varejo de Auto-Serviço; a Pesquisa Documental (Leis, Relatórios de sustentabilidade, Balanço Social e outros) e a Pesquisa de Campo. Na pesquisa, de caráter qualitativo, foram utilizados como procedimentos metodológicos a entrevista semiestruturada com sete sujeitos: colaboradores, representantes da sociedade civil organizada de Sorocaba e parceiros das ações de Responsabilidade Socioambiental desenvolvidas pela loja Extra, bem como a Observação Participante e recursos tecnológicos, como filmagem de um vídeo e acesso a sites específicos na perspectiva de retratar as ações de Responsabilidade Socioambiental Empresarial em sua dinâmica de funcionamento. A análise dos dados empíricos enfatizou conteúdos e significados dos relatos dos sujeitos. Os resultados da pesquisa evidenciaram que as ações desenvolvidas estão principalmente focalizadas em uma estratégia de captação de clientes e marketing de varejo, contudo, envolvem ações educativas e contém possibilidades de disseminar hábitos saudáveis objetivando a melhoria da qualidade de vida da população local. Denotaram, ainda, fragilidades face às características de descontinuidade e fragmentação das ações, com destaque à ausência de planejamento, monitoramento, avaliação e participação de todos os envolvidos na efetivação compartilhada da Responsabilidade Socioambiental Empresarial

La logistique urbaine, et celle du dernier kilomètre notamment, est un sujet de préoccupation majeure pour les villes d’aujourd’hui. Pour répondre à cette préoccupation, nous avons établi dans le chapitre introductif un historique de la problématique de la logistique urbaine pour mieux comprendre son développement au fil des années, permettant ainsi de déduire qu’il est fondamental d’étudier la globalité de la chaîne de distribution dans ce travail de thèse pour mieux résoudre la problématique de la logistique urbaine. En revanche, nous étions confrontés à un sujet redoutable par sa complexité et l’absence de données complètes et fiables. De plus, nous assistons dans les dernières années, à une multiplication des schémas logistiques que ce soit pour la livraison des magasins à partir des entrepôts des fournisseurs ou pour l’approvisionnement des clients à partir des surfaces de vente.De ce fait, nous avons fixé comme objectif d’identifier toutes les organisations logistiques existantes et émergentes en France et ailleurs (deux séjours d’un an en Angleterre et en Suisse). Pour ce faire, nous avons déterminé dans le deuxième chapitre les paramètres de différenciation des modes d’organisation en amont (de l’entrepôt du fournisseur à la surface de vente) et en aval de la chaîne (de la surface de vente au domicile du client). Or il n’existe pas aujourd’hui de bilan économique et environnemental complet permettant d’arbitrer entre différentes formes de distribution classiques et à distance en tenant compte des particularités des familles des produits (non alimentaires, secs, frais, surgelés) et de la diversité de leurs modes de livraison.Face à ces contraintes de taille, nous avons eu recours aux enquêtes de terrain dans ce travail de recherche, qui ont été l’occasion de nouer de très nombreux contacts avec les acteurs de la grande distribution, permettant ainsi de recueillir des données techniques et économiques de première main et inédites jusqu’ici. En plus de la résolution du verrou empirique dans le troisième chapitre, ce travail de thèse a permis également de lever des verrous méthodologiques relatifs à la reconstitution et à l’évaluation des coûts et des émissions logistiques (pour les entrepôts de stockage et les plateformes de transit en amont ; et pour les surfaces de vente et les plateforme de mutualisation en aval) et des coûts et des émissions des véhicules de transport (des articulés et des porteurs en amont ; et des VUL, voitures particulières, transports publics, deux roues, et marche à pied en aval). Enfin, ce travail de thèse a permis d’aboutir à la construction d’une base de données et la mise au point d’un outil d’aide à la décision permettant ainsi de déduire, dans le quatrième chapitre, les bilans économique et environnemental de la globalité de la chaîne depuis l’entrepôt du fournisseur jusqu’au domicile du ménage. Cet outil devrait se révéler très utile pour les politiques publiques, les stratégies futures des grands distributeurs et leurs prestataires logistiques afin de privilégier les modes d’organisation économes et durables, et même pour le client final afin d’estimer les coûts et les émissions de ses actes d’achat dans les différentes alternatives de vente classique et à distance. / Urban logistics and the last mile in particular, is a major concern for cities today. To address this concern, we have established in the introductory chapter a history of the problem of urban logistics. This allows a better understanding of its development over the years, and deducing that it’s essential to study the supply chain in its entirety to better solve the problem of urban logistics. However, we were faced with a daunting task: the lack of comprehensive and reliable data. In addition, there has been a multiplication of distribution channels in recent years. This includes the delivery from warehouses to stores and further to households from the retail space.Therefore, we intended to identify all existing and emerging logistics organizations in France and beyond (one year exchange stay in England and Switzerland for research purposes). To do this, we established in the second chapter certain parameters that differentiate the logistics modes of various organizations upstream (from manufacturers to retail stores) and downstream (from retail stores to households). Unfortunately, there does not exist any economic and environmental assessment to settle between different forms of traditional and modern electronic distribution, by taking into account the various characteristics of different products families (non-food, dry, fresh, frozen) and the diversity of their delivery modes.Faced with constraints of such size, we conducted surveys with different actors of distribution channels, which provided the opportunity to make contacts, thus collect firsthand and so far unpublished technical and economic data. In addition to the resolution of empirical inadequacy in the third chapter, this research also helped to develop a methodological approach related to the reconstruction and evaluation of logistics costs and emissions (in warehouses, transit platforms, retail stores and shared platforms) and also the costs and emissions of vehicles (trucks, delivery van, cars, public transport, bikes, motorbikes and walking).Finally, this research has lead to the construction of a database and the development of a decision support tool to infer, in the fourth chapter, the economic and environmental appraisal of the entire supply chain from the supplier's warehouse to the final customer. This tool can be useful for public policy, future strategies of retailers and Third-Party Logistics providers to focus on efficient and sustainable modes of organization, and even it will benefit the customer to estimate the costs and emissions of its acts of purchase in classic and e-grocery shopping.