Depuis le début des années 2000, l’enseignement de la Shoah est perçu en France comme une question socialement vive susceptible de déréguler les pratiques de classe. Cette thèse en sciences de l’éducation étudie l’expérience de l’enseignement de la Shoah des profes-seurs du secondaire en France. En s’appuyant sur 30 entretiens semi-directifs, la recherche montre, de l’intérieur, comment les professeurs interrogés perçoivent cet enseignement, ses difficultés et s’intéresse aux réponses déployées par les interrogés. Les résultats montrent les difficultés provenant du côté des élèves : saturation présumée, antisémitisme, concur-rence des mémoires, mais aussi concurrence entre les savoirs sociaux et le savoir scolaire. Du côté des enseignants, apparaît également la vivacité de la question, divisant davantage qu’elle ne fédère les membres de l’équipe éducative. De plus, l’impact émotionnel sur l’enseignant que la confrontation entre savoir scolaire et savoir social véhiculé par les élèves peut engendrer, accentue les difficultés rencontrées. Les professeurs qui montrent une assu-rance dans cet enseignement révèlent au travers des récits de vie de classe, qu’ils investis-sent pleinement le pôle didactique et le pôle pédagogique de la fonction de professeur. Aller à la rencontre de ce savoir social avec bienveillance et exigence, faire dire mais ne pas lais-ser dire amènent ces professeurs à répondre dans le cadre d’un savoir historique, précis et rigoureux qui refuse la dérive relativiste ou normative (Legardez, 2006). L’énoncé de repères éthiques et citoyens, une vigilance quant à la gestion de l’émotion dans la classe y compris de celle de l’enseignant, participent aussi au cadre construit par les professeurs. Ainsi ces derniers alternent entre le pôle didactique le pôle pédagogique, ce qui leur permet de rentrer dans « le fonctionnement improvisationnel de l’enseignant expert » (Tochon, 1993). L’enseignement de la Shoah dans certaines situations sensibles est assimilé à un combat. Une typologie inspirée des travaux de Jacques Pain (1992) sur la régulation de la violence délinquante par les arts martiaux émerge : combattant stratège, combattant intrépide, com-battant émotif, ou témoin distancié sont les différentes figures enseignantes qui se dégagent de cette recherche. / Since the beginning of the 2000’s, teaching Shoah has been perceived as a deep social is-sue in France which may well change the rules of classroom practices. This thesis studies the experience of teaching the Shoah from the point of view of secondary school teachers. Drawing from 30 semi-directive interviews, this research in education shows from the inside how the teachers questioned perceive this teaching and its difficulties. This thesis shows how teachers deal with this issue from an educational point of view and the answers they provide. The results underline difficulties stemming from “the pupils’ point of view”: presumed satura-tion, anti-Semitism, competition between memoirs, but also competition between social backgrounds and school knowledge. “From the teachers’ point of view” the intensity of the issue is also present, dividing more than federating the members of the educational team. Moreover, the emotional impact on the teacher concerning the confrontation between school knowledge and social background conveyed by pupils can create and increase the difficulties encountered. The teachers who show confidence in this teaching have disclosed through classroom stories that they fully invest the didactic pole and the educational pole of their po-sition. In doing so, they hail, welcome and accept the social background with the necessary benevolence and unstructured consciousness that this entails. Helping pupils express them-selves but not letting them talk without knowing helps the teacher answer questions in a precise and rigorous historical framework and is against relativistic or normative drifting as defined by Legardez (2006). The framework of ethical and citizen indicators as far as the management of emotions in the classroom is concerned (including the teacher's emotions) also part of the framework built by the teacher. Thus, these latter alternate between the di-dactic pole and educational pole and enable them to bring in and adopt the improvisational operation mode of the expert instructor as defined by Tochon (1993). In some sensitive situa-tions, the teaching of the Shoah is compared to a fight. A typology inspired by Jacques Pain's thoughts concerning the regulation of delinquent violence through martial arts has emerged: the strategist fighter, the dauntless fighter, the emotional fighter or the aloof witnesses are the various teaching figures that have emerged from this research.

Geschäftsprozesstechnologien unterstützen dabei, operative Tätigkeiten effizienter und effektiver durchzuführen. In einem sich dynamisch verändernden Umfeld wird es für Organisationen essenziell, diese Technologien gezielt einzusetzen, um durch schnelle Anpassung weiterhin wettbewerbsfähig zu bleiben. Die derzeitige Forschung hat bisher keine Antwort darauf gefunden, wie Organisationen dies trotz ständig wechselnder Umfeldbedingungen und fortschreitender organisationaler Reife durch gezielte Ressourcenallokation erreichen können. Diese Dissertation adressiert diese Forschungslücke, indem untersucht wird, wie organisationale Fähigkeiten mithilfe von Geschäftsprozesstechnologien innerhalb dynamischer Umfelder ausgebildet und erneuert werden können. / Business process technologies help to improve the efficiency and effectiveness of day-to-day operations. Organizations face the challenge of leveraging these technologies to quickly adapt business processes accordingly to cope with different levels of environmental turbulence. From prior research, we know how organizations apply business process technologies and how they affect performance. We do not fully understand how organizations orchestrate related resources based on changing environmental conditions and evolving organizational maturity. This dissertation addresses this research problem and presents research on how to develop and renew organizational capabilities with business process technologies through turbulent environments.

Educational Studies / D. Ed. (Comparative Education)

Educational Studies / D. Ed. (Comparative Education)

Improvisation is a construct that uses a set of minimal heuristic guidelines to create a highly flexible scaffold that fosters extemporaneous communication. Scholars from diverse domains: such as psychology, business, negotiation, and education have suggested its use as a method for preparing professionals to manage complexity and think on their feet. A review of the literature revealed that while there is substantial theoretical scholarship on using improvisation in diverse domains, little research has verified these assertions. This dissertation evaluated whether improvisation, a specific type of dramatic technique, was effective for training pre-service teachers in specific characteristics of teacher-child classroom interaction, communication and affective skills development. It measured the strength and direction of any potential changes such training might effect on pre-service teacher’s self-efficacy for teaching and for implementing the communication skills common to improvisation and teaching while interacting with student in an inclusive classroom setting. A review of the literature on teacher self-efficacy and improvisation clarified and defined key terms, and illustrated relevant studies. This study utilized a mixed-method research design based on instructional design and development research. Matched pairs ttests were used to analyze the self-efficacy and training skills survey data and pre-service teacher reflections and interview transcripts were used to triangulate the qualitative data. Results of the t-tests showed a significant difference in participants’ self-efficacy for teaching measured before and after the improvisation training. A significant difference in means was also measured in participants’ aptitude for improvisation strategies and for self-efficacy for their implementation pre-/post- training. Qualitative results from pre-service teacher class iv artifacts and interviews showed participants reported beneficial personal outcomes as well as confirmed using skills from the training while interacting with students. Many of the qualitative themes parallel individual question items on the teacher self-efficacy TSES scale as well as the improvisation self-efficacy scale CSAI. The self-reported changes in affective behavior such as increased self-confidence and ability to foster positive interaction with students are illustrative of changes in teacher agency. Self-reports of being able to better understand student perspectives demonstrate a change in participant ability to empathize with students. Participants who worked with both typically developing students as well as with students with disabilities reported utilizing improvisation strategies such as Yes, and…, mirroring emotions and body language, vocal prosody and establishing a narrative relationship to put the students at ease, establish a positive learning environment, encourage student contributions and foster teachable moments. The improvisation strategies showed specific benefit for participants working with nonverbal students or who had commutation difficulties, by providing the pre-service teachers with strategies for using body language, emotional mirroring, vocal prosody and acceptance to foster interaction and communication with the student. Results from this investigation appear to substantiate the benefit of using improvisation training as part of a pre-service teacher methods course for preparing teachers for inclusive elementary classrooms. Replication of the study is encouraged with teachers of differing populations to confirm and extend results.