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21	EVALUATION OF A FEEDBACK KIOSK SYSTEM IN A TEACHING HOSPITAL Serra-Julià, Marcel 10 1900 (has links) <p>The practice of medicine has evolved from individual practice, mainly led by physicians, towards an interdisciplinary team-based activity that takes into consideration patients’ needs, preferences and values. This shift towards what is known as the patient-centered care (PCC) model requires better communication among medical staff and patients. Feedback is a key factor to improve team learning processes and also to understand patient perspectives. The objective of this thesis was to create a system to facilitate feedback processes within the Toronto General Hospital (TGH). To do so, a kiosk-based system was designed, allowing patients and health care providers to send feedback messages as well as positive recognition messages in appreciation of other people’s commitments and achievements. A pilot test was conducted by placing a kiosk in the General Internal Medicine unit at TGH for seven weeks. During this study, the application running the kiosk registered all user actions, with the objective of understanding how patients and staff interacted with the system. The kiosk was perceived as a positive, easy to use, and valuable tool by patients and providers. The different elements that need to be improved for future upgrades of the system are discussed. Overall, the use of kiosk-based systems to gather feedback should be considered when creating high performing teams in the health care domain.</p> / Master of Science (MSc) kiosk feedback intervention recognition Patient Centered Care (PCC) Internal Medicine patient Computational Engineering Health Services Administration Health Services Research Computational Engineering
22	Communicating science : developing an exhibit with scientists and educators Lemagie, Emily 28 October 2011 (has links) Outreach is a small, but significant component to modern research. Developing an exhibit for public display can be an effective way to communicate science to broad audiences, although it may be a less familiar method to scientists than writing papers or giving presentations. I outline the process of developing an interactive exhibit for outreach, and evaluate and discuss the effectiveness of a computer exhibit designed to communicate estuary currents and scientific modeling using Olympia Oyster restoration in the Yaquina Bay estuary as a theme. I summarize the results of this project in three primary recommendations: 1) exhibit developers should be deliberate in the decision to use a computer and only select this media if it is determined to be the best for communicating exhibit learning outcomes, 2) the design of visualizations to convey research results should be carefully modified from their scientific forms to best meet the exhibit learning outcomes and expectations of the exhibit audience, and 3) scientists should play an integral role in the development of scientific content-based exhibits, but their expertise, and the range of expertise from other members of the exhibit development team, should be strategically utilized. / Graduation date: 2012 Exhibit Exhibit Development Exhibit Design Education Marine Education Marine Interpretation Science Interpretation Informal Science Environmental Interpretation Environmental Outreach Science Education Communicating Science Estuary Interpretation Communication Outreach Science Outreach Free-Choice Learning Informal Education Informal Science Estuary Education Museum Exhibit Interactive Kiosk Computer Exhibit Computer Interface Interactive Touchscreen Kiosk Marine Science Exhibit Computer Display Interactive Exhibit Interactive Visualization Current Simulation Scientific Model Numerical Model Estuary Science Visitor Center Marine Science Center Visitor Behavior Museum Hatfield Marine Science Center Science Center Emily Lemagie Oregon Sea Grant Education Kiosk Educational Kiosk Computer Kiosk Science Communication Touchscreen Interface Backwards Design Tidulator Museum exhibits -- Oregon -- Newport Hatfield Marine Science Center
23	The Kiosk Culture: Reconciling The Performance Support Paradox In The Postmodern Age Of Machines Cavanagh, Thomas 01 January 2006 (has links) Do you remember the first time you used an Automatic Teller Machine (ATM)? Or a pay-at-the-pump gas station? Or an airline e-ticket kiosk? How did you know what to do? Although you never received any formal instruction in how to interact with the self-service technology, you were likely able to accomplish your task (e.g., withdrawing or depositing money) as successfully as an experienced user. However, not so long ago, to accomplish that same task, you needed the direct mediation of a service professional who had been trained how to use the required complex technology. What has changed? In short, the technology is now able to compensate for the average consumer's lack of experience with the transactional system. The technology itself bridges the performance gap, allowing a novice to accomplish the same task as an experienced professional. This shift to a self-service paradigm is completely changing the dynamics of the consumer relationship with the capitalist enterprise, resulting in what is rapidly becoming the default consumer interface of the postmodern era. The recognition that the entire performance support apparatus now revolves around the end user/consumer rather than the employee represents a tectonic shift in the workforce training industry. What emerges is a homogenized consumer culture enabled by self-service technologies--a kiosk culture. No longer is the ability to interact with complex technology confined to a privileged workforce minority who has access to expensive and time-consuming training. The growth of the kiosk culture is being driven equally by business financial pressures, consumer demand for more efficient transactions, and the improved sophistication of compensatory technology that allows a novice to perform a task with the same competence as an expert. "The Kiosk Culture" examines all aspects of self-service technology and its ascendancy. Beyond the milieu of business, the kiosk culture is also infiltrating all corners of society, including medicine, athletics, and the arts, forcing us to re-examine our definitions of knowledge, skills, performance, and even humanity. The current ubiquity of self-service technology has already impacted our society and will continue to do so as we ride the rising tide of the kiosk culture. performance support kiosk performativity postmodern self service coproduction consumer technology cultural studies EPSS HPT Human-Machine Interaction Electronic Performance Support Do-It-Yourself Training Post-Training Perf Communication Technology and New Media Critical and Cultural Studies Technology and Innovation

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