Background: as a convergence of business activities and information technology, e-commerce has brought massive changes to the supply chain management. Today, many e-commerce companies choose to cooperate with third party logistic service providers to perform or improve their logistic services. Meanwhile, those e-commerce companies con-sistently affect the operational processes of their logistic service providers. This thesis fo-cuses on the case of AliExpress, which is an e-commerce company that collaborates with third party logistics in terms of their transportation, warehousing, etc. The collaborations have evolved through time, and developed by three stages, each of which aims at having better logistic performances to generate more profits. Aim and purpose: the aim of this research is to analyse the development of logistic ser-vices for e-commerce by partnering with third party logistic service providers in the setting of international trade. By studying the development, the benefits will be identified. Method: the authors used inductive approach to fulfil the exploratory purposes. In order to gather primary data, the authors applied interviews. Company documents, journal papers, articles and books were collected as secondary data respectively. Result and analysis: the authors obtained empirical findings from three interviews. In the findings, the authors depicted the process of logistic service development and comparisons between logistic service development benefits for e-commerce and sellers have been made. In terms of data analysis, the authors used the theoretical framework in conjunction with the findings to answer the research questions. Conclusion: in the final chapter, the authors answered the research questions based on the analysis. The authors conclude that logistic service development for e-commerce has three stages which are: partner with 3PL, work towards channel collaboration and build an e-fulfilment strategy. The benefits of such development are equitable and shared for both e-commerce company and sellers.

Enterprises in Taiwan are facing the meager profit and highly competitive environment. Under the management of supply chain, the enterprises gradually appoint the logistics service by dispatching agency for increasing the profit of the enterprises and the competitive abilities in the market. To minimize the operation cost, the enterprises gradually adopt the outsourcing model including labor and business process. This research analyzes the department of Supply Chain Management of C company how to establish a standard and criterion of outsourcing manpower by selecting a proper dispatching agency. First, the researcher set up the standard and criterion by confirmed with the experts of logistic service. Second, the researcher applied Modified Delphi Method to find out an assessment criterion for high-tech logistic service with over 40 questionnaires. Last, the researcher interviewed with 6 managers of photoelectric industry in Tainan Science-Based Industrial Park to investigate the process of selecting a suitable dispatching agency. The research provides a proper and objective model for Taiwan¡¦s TFT-LCD industry to select a suitable dispatching agency for outsourcing logistics service. Also, the research states an integrated conclusion of the motivation of appointing dispatching labors, and the condition and the requirement of selecting a dispatching agency for C company that is ¡§primary¡¨ use of the dispatching. This model also becomes the standard procedure of vendor scoring process in Procurement Department of C company. The research provides the objective evaluation pattern, and the positive effect for win-win supply relationship.

Globalisation and outsourcing have exacerbated the complexity of supply chains (Christopher, 2016). As a result, new business models have emerged to reduce the complexity of the supply chain by utilising supply chain management solutions. These business models serve as links in the supply chain that facilitate the integration of the functions of the primary organisation with those of other organisations. When disruptions occur in the supply chain, several parties are impacted. In this situation, supply chain and risk management methodologies can assist in assessing internal and external aspects during disruptive events. To understand the perspective of logistics service providers, this thesis examines Schenker Dedicated Services and Samskip's perceptions of disruptive events, the effects of these events, and how resilience plans are developed. In this context, a logistics service provider is an underlying link that helps its clients by applying supply chain management strategies such as coordinating, integrating, establishing connections, and cooperating.  We assembled a panel of supply chain practitioners with different roles at third-party and fourth-party logistics companies to investigate these factors. This panel had a role in our qualitative investigation and expressed their perspectives. It was discovered that their views of interruptions in the supply chain are comparable but slightly different. These discrepancies may be attributable to the company's business style, logistical networks, and geographic location. / Globalisering och outsourcing har gjort leveranskedjorna svårare (Christopher, 2016). Följaktligen har det växt fram nya affärsmodeller för att minimera komplexiteten i försörjningskedjan genom försörjningskedjehanterings verktyg. Dessa affärsmodeller fungerar som länkar i försörjningskedjan som i sin tur hjälper till att integrera den primära organisationens funktioner i andra organisationer. När störningar uppstår i försörjningskedjan påverkas många inblandade parter. I detta fall kan tillvägagångssätten för försörjningskedje - och riskhantering hjälpa till att mäta de interna och externa faktorerna under störningar. Schenker Dedicated Services och Samskips utformar den underliggande länken i försörjningskedjan. Detta leder till ett fokus på hanteringen av försörjningskedjan genom att samordna, integrera, upprätta länkar och samarbeta. Genom att undersöka Schenker Dedicated Services och Samskips uppfattning om störande händelser, dess effekter och hur motståndsplaner utformas fastställs logistiktjänsteleverantörernas perspektiv.  För att undersöka dessa faktorer valde vi en grupp av personer som är insatta med roller inom Schenker Dedicated Services som är ett fjärdepartslogistik företag och Samskip som är ett företag med inslag av tredjepartslogistik och fjärdepartslogistiks verksamhet. Gruppen var med i vår kvalitativa studie och delade sina uppfattningar kring ämnet. Det visade sig att de har liknande uppfattningar om störningar i leveranskedjan men med små skillnader. Dessa skillnader kan ha kopplingar till arten av företagets affärsmodell, deras logistiska nätverk såväl som deras geografiska område.

Fler konsumenter väljer att handla på internet. Vare sig det handlar om bekvämlighet eller priser har denna ökning en påverkan på hur detaljhandel sköts och distribueras. Kundkraven ändras och konsumenten har mer att säga till om. Rapporten syftar till att beskriva hur en ökad e-handel har påverkat och fortsatt kommer att påverka distributionen av detaljhandelsvaror nationellt. Den beskriver även hur ökningen påverkar distributionsföretagen och hur dessa i sin tur valt att agera för att bemöta förändringen som sker på marknaden. Vad som påverkar distributionsbolagen mest kommer också att beröras och rapporten ger en bild av e-handelns påverkan på distributionsföretagen. De slutsatser som kunnat dras av rapporten är att de ökande volymerna av gods från e-handel i dagsläget inte påverkat företagen nämnvärt, men att förändringar förmodligen kommer att behöva ske inom vissa områden i framtiden. Ökningen av e-handelsgods har gett distributionsföretagen en högre volym att hantera. De ökade volymerna för även med sig ytterligare kostnader i den mest kostsamma delen av distributionen, the last mile, genom att det blir fler leveranser till konsumentens hem. På grund av denna ökade kostnad ser distributionsföretagen ett behov av att öka sina vinstmarginaler genom att erbjuda konsumenten olika tilläggstjänster. Ytterligare ser företagen att det har blivit förändringar i de krav konsumenterna ställer. Krav på leveransservice blir allt högre och pressen på distributionsföretagen att ha kvalitet i sin produktion ökar. I dagens läge konstateras att volymerna alltjämt är för låga för att motivera en omfattande affärsutveckling med dyra investeringar för att möta den nivå av ökning som hittills skett. Detta kommer förmodligen vara nödvändigt i framtiden om ökningen fortsätter i samma takt som nu. Att utöka kunskapen och arbeta mer aktivt för att främja leveransservice är därför någonting som i rapporten framkommer som viktigt inför framtidens utmaningar. / More consumers choose to shop online. Whether it is because of convenience or prices this increase has an impact on how retailing is managed and distributed. Customer demands change and the consumer has more power. This report aims to describe how an increase in e-commerce has affected and will continue to influence the distribution of retail goods nationally and how it affects the companies providing transportation of e-commerce goods. The report also discuss how the distribution companies act in response to these changes in the market and which areas that have been affected the most. The conclusions drawn from the report is that the increasing volume of goods from e-commerce have not currently affected the distribution companies significantly, however in the future changes are believed to be necessary in certain areas. The increase of e-commerce goods has contributed to a higher volume of goods for distribution companies to manage. These increased volumes bring additional costs to the most expensive part of the distribution, the last mile, by bringing more deliveries to the consumer’s home. Because of this increase in costs, the distribution companies need to increase their margins by offering consumers additional services. Additionally, the companies see a change in the customer demands. Customer demands on delivery service are increasing and the pressure on the distribution companies to have a high quality in their production increases. Today the volume is still too low to justify a heavy business development with costly investments to counter the increasing volume. These changes will probably be necessary in the future if the increase continues at the same rate. To increase the knowledge and evolve the delivery service is something that this report indicates to be important in the future.

[pt] Dada a importância dos provedores de serviços logísticos e da existência de uma carência na definição clara das fronteiras entre os diversos tipos de Party Logistics - PLs (1PL, 2 PL, 3PL, 4PL e 5PL), a presente dissertação apresenta uma proposta de metodologia para classificá-los baseada em um estudo exploratório fundamentado em uma análise da literatura acadêmica. A metodologia tem por base os conceitos de complexidade logística, tipos de contratos, responsáveis pela execução do serviço, características do investimento, formas de governança, tipos de relacionamentos, capabilidades, vantagem competitiva e agregação de valor à cadeia. A teoria do custo de transação e a visão baseada em recursos, auxiliam na elaboração da metodologia. As características são associadas aos PLs com o intuito de defini-los e de indicar uma fronteira clara entre cada um deles. / [en] Given the importance of logistic service providers and the existence of a lack in the definition frontiers among the different Party Logistics - PLs (1PL, 2PL, 3PL, 4PL and 5PL), the present dissertation presents a methodology proposal to classify these Party Logistics based on an exploratory study supported by an analysis in the academic literature. The methodology uses the following concepts: logistic complexity, contract types, investment characteristics, governance forms, relationships types, responsible for the service execution, capabilities, competitive advantage, and value aggregation. The transaction cost theory and the resource-based view help in the elaboration of the methodology. The characteristics are associated to the PLs towards defining them and indicating a clear frontier among each of them.

O objetivo desta dissertação foi analisar a percepção dos varejistas supermercadistas em relação ao nível de serviço logístico ofertado pelos fornecedores de bebidas. Foi realizado um estudo quantitativo na forma de survey em vinte e um supermercados dos municípios de Ituiutaba, Santa Vitória e Capinópolis, pertencentes à microrregião de Ituiutaba - MG. Como procedimento técnico, foi aplicado um questionário estruturado baseado em Stock e Lambert (2001) e Rafele (2004). Foram analisados os componentes tangíveis, as formas de atendimento e ações de informação. Para captar as percepções sobre as variáveis, foram propostos questionamentos seguindo uma escala Likert de 1 a 10. A pesquisa revelou a necessidade de revisão das políticas de prestação de serviços, pois a maioria dos atributos pesquisados receberam notas médias abaixo do desempenho esperado. A partir do teste não paramétrico de Kruskal Wallis para comparação de distribuições, concluiu-se que nenhum fornecedor obteve destaque efetivo na avaliação dos clientes varejistas supermercadistas. Apesar disso, verificou-se que a dimensão componentes tangíveis recebeu avaliação significativamente superior que as demais para todos os fornecedores. Concluiu-se também que os fornecedores estão comprometidos com a capacitação dos seus consultores de vendas, mas para atingir a excelência, será necessário que os fornecedores concedam maior autonomia para seus consultores resolverem problemas relacionados aos níveis de serviço e embalagens similares. Dentre as contribuições do estudo, foram identificados 22 atributos que causam rupturas. Como limitação do estudo, destaca-se a característica de transitoriedade e subjetividade ligada a percepção de satisfação com um serviço prestado. / The objective of this dissertation was to analyze the perception of supermarket retailers in relation to the level of logistics service offered by beverage suppliers. A quantitative study was carried out as a survey in twenty - one supermarkets in the municipalities of Ituiutaba, Santa Vitória and Capinópolis, belonging to the microregion of Ituiutaba - MG. As a technical procedure, a structured questionnaire based on Stock and Lambert (2001) and Rafele (2004) was applied. Tangible components, forms of service and information actions were analyzed. In order to capture the perceptions about the variables, questions were proposed following a Likert scale of 1 to 10. The research revealed the need to review the service delivery policies, since most of the attributes surveyed received average scores below the expected performance. From the nonparametric Kruskal Wallis test for the comparison of distributions, it was concluded that no vendor was effective in the evaluation of retail supermarket customers. Nevertheless, it was found that the tangible components dimension received a significantly higher evaluation than the others for all suppliers. It was also concluded that suppliers are committed to the training of their sales consultants, but to achieve excellence, suppliers will need to give their consultants greater autonomy to solve problems related to service levels and similar packaging. Among the contributions of the study, 22 attributes were identified that cause ruptures. As a limitation of the study, we highlight the characteristic of transience and subjectivity linked to the perception of satisfaction with a service rendered. / Dissertação (Mestrado)

An analysis of a transport operator´s job description My degree work is centred on the problems of a transport operator´s job in a forwarding agency. The introduction provides an explanation of a term of "dispatch service" and explains why logistics is so important in transport. Then there is a description of the transport development after 1990 and the changes transport had to undergo in the time of globalization. The main part of the work deals with the operator´s working procedure from an offer to a demand, an order and other actions to the final realization. A model example is given to represent an actual transporting process. The work also states conditions under which transport is executed, for example payment terms and terms of delivery. Next chapters outline the way of calculation, give a detailed description of collecting service (which is implemented within the bounds of CS Expres system) and of storing problems including the introduction of bar codes in stores and possibilities of logistic service extension. The conclusion is focused on the firm developing strategy.