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The lack of smart resources management and servicescape strategies within the social housing sector in the late 1970s influenced the rise of successive Governments to consider the restructuring of the traditional ‘cumbersome’ Local Authority based structures and approaches toward more ‘enterprise focussed’ management organisations (Sharp & Jones 2012). This change in central Government policy encouraged Local Authorities to assign through outsourcing their housing stock (including associated asset management services) as part of a Large Scale Voluntary Transfer (LSVT) via a process of compulsory competitive tendering to Housing Associations and/or set up Housing Trusts to increase the accountability, efficiency, and effectiveness of social housing and healthcare provision in the local community. As part of this modernisation process, all social housing and community care providers (also known as ‘Registered Social Landlords’ - RSLs) became subject to statutory audits, inspections and regulation, and performance management, to ensure the service quality delivery requirements. More recently, however, changes in the legislative framework have introduced choice-based letting policy, putting the customer first, service delivery and additionally RSLs are required to act as ‘Corporate Social Landlords’. These changes have focused RSLs attention on the need to sharpen service responsiveness, especially in the area of housing maintenance management (DETR 2000). Previous research (Holmes 1985; Spedding 1990; Johnston 1993; Stewart & Stoker 1995; Olubodun 1996, 2000, 2001; Sagoo et al. 1996; El-Haram & Horner 2002; Kangwa & Olubodun 2003, 2005; Boussabaine & Kirkham 2004; Jones & Cooper 2007; Prowle 2009; Babangida et al. 2012) has mainly concentrated on analysing maintenance management factors at the micro level; developing maintenance models and framework design for operational level. However, in the social housing sector, there have been no studies undertaken to date that have been focused on housing maintenance strategies – for example, how this is formulated, the key drivers of change and the impact on customer orientated service delivery. The purpose of this study is to identify the critical factors that drive the decision-making process in order to formulate responsive housing maintenance strategies and to develop a decision support model to improve customer service delivery of social housing provision. Research methodology Through a process of qualitative case study, pilot questionnaire surveys, workshops and qualitative in-depth interviews, the research has identified how the housing maintenance strategies are formulated and how social housing providers could enhance customer service delivery. The study comprised four phases in order to reflect the key objectives of the research. The first phase comprised a review of literature on social housing provision in the UK, identifying relevant changes in the legislative framework, an assessment of the challenges faced by RSLs and the key factors influencing performance of social housing provision. This phase also included undertaking a case study based on five different RSLs to examine the ‘real problems’ as to how and to what extent RSLs have adopted their organisation in order to meet the changes and challenges which they now face. The second phase investigated the key service factors impacting on housing maintenance strategy design and development through the use of a pilot study questionnaire directed to the asset managers (participating in the survey) and also included a selection of end users of the services (tenants). This phase identified the differences between the perceptions of service providers and the expectations of the service users. A key feature of this phase entailed conducting a workshop to disseminate findings of the pilot study. The workshop also formed a basis for ‘in-depth’ discussions for identifying the key factors, their descriptions, their interactions with each other, their inter-relationships with the tenant type, and their combined impact on formulating responsive housing maintenance strategy. The third phase of the study entailed eliciting qualitative data from the participants using the Repertory Grid (RG) ‘in-depth’ interview technique - a psychology tool in order to gain a deeper understanding of the core important ‘constructs’ and sub-constructs, their characteristics, their inter-relationships in the design and development of effective housing asset maintenance strategies. The fourth phase of this study entailed the development of a decision support system and the qualitative validation of the relationships found to exist between the constructs examined in phase three together with the testing of the model over a period of two months with four of the participating social housing providers. Findings The key findings arising from this research suggest that the design and development of value for money maintenance strategies within the public housing sector, are not solely based on physical factors related to the age, condition, location, construction type for example, but rather it was found that the majority of the asset management decisions made, were dependent upon a multivariate of key factors. The study identified 52 key factors, which when grouped together formed seven key cluster (Customer risk factors, Asset manager risk factors, Tenancy risk factors, Neighbourhood and community sustainability risk factors, Financial and economic risk factors, continuous service improvement risk factors and corporate risk factors) which are both ‘unique’ and ‘novel’ and are identified as having a direct influence on the formulation of housing maintenance strategy. These factors should not be considered in isolation and are more akin to the business success factors. The business ‘Balanced Scorecard’ (BSC) was evaluated and used as the basis for a ‘best fit’ model which was tested against four RSL to confirm its validity and its appropriateness. The responses obtained from these trials has indicated that the BSC provides a working tool capable of enhancing RSL organisational capabilities and service delivery effectiveness but also able to incorporate customer views regarding service delivery. This research makes major contributions to the existing limited pool of knowledge relating to strategic asset management within social housing sector and in addition, provides an insight into how housing maintenance strategy can be developed to incorporate feedback from customers (tenants) regarding the quality and responsive service delivery. The research also demonstrates the potential value of the BSC approach to the management tool capable of generating a competitive edge in line with government policy which is currently directed towards encouraging RSLs to adopt a commercial business approach to their operations. The research also demonstrates that the adoption of a decision support system in the form of BSC has the potential to provide useful assistance to RSLs intending to move away from the traditional public sector approaches to management (a more private sector orientated) approach to their operations. The research also shows that asset managers experience little difficulty in understanding the principles behind the BSC approach and its application. In addition, the cascading effect of BSC in housing maintenance strategy means that the strategy can be converted into measurable actions at the operational levels thereby providing a direct link between strategy and its implementation. Due to the absence of suitable benchmarking data, score rating derived from the RG were adopted by asset managers. This approach was found to be highly sensitive in assessing service delivery constructs.

ABSTRACT THE EXAMINATION OF GUIDANCE AND RESEARCH CENTERS&rsquo / ADMINISTRATORS&rsquo / CONFLICT MANAGEMENT STRATEGIES WITH THE PERCEPTIONS OF SELF AND TEACHERS Cebeci, S&uuml / lbiye M.S., Department of Educational Sciences Supervisor: Prof. Dr. Hasan SimSek September 2006, 136 pages The purpose of this study is to examine conflict management strategies of administrators who are working in Guidance &amp / Research Centers (GRCs) of Central Anatolia with the perceptions of teachers and administrators themselves. The subjects of this study included 30 administrators and 141 teachers who worked in the 30 GRCs in 13 cities of Central Anatolia of Turkey. Data collection was carried out by using quantitative techniques. A survey technique was used to collect data. A questionnaire which was translated to Turkish by G&uuml / m&uuml / Seli (1994) from The Rahim Organizational Conflict Inventory II (ROCI II) to identify administrators&rsquo / conflict management strategies was used to collect data. The questionnaire has two parallel forms, one for administrators to rate themselves and the other for teachers to rate administrators. Administrators&rsquo / self-ratings of their own coflict management strategies and teachers&rsquo / ratings of administrators&rsquo / conflict management strategies were measured with a 5-point likert scale. In addition, the data related with demographic characteristics of both teachers and administrators were gathered by demographic inventory. Demographic Inventory (DI) was developed by the researcher to provide basic demographic information about participants. Descriptive statistics and SPSS 14.0 were utilized to analyze data. The results revealed that concerning rank ordering of styles, both administrators and teachers indicated administrators as using the Integrating style of handling conflict first, followed by Compromising, Obliging, Avoiding, and Dominating. The data did not reveal rank order of differences between the perceptions of administrators and teachers. The study also revealed that with the perceptions of self, administrators used integrating style at 5th level (strongly agree), compromising style at 4th level (agree), obliging style at 3rd level (undecided), dominating and avoiding style at 2nd level (disagree). On the other hand, with the perceptions of teachers, administrators used Integrating and Compromising style at 4th level (agree), obliging and avoiding style at 3rd level (undecided), dominating style at 2nd level (disagree). Keywords: Conflict management, conflict management strategies, conflict management strategies of administrators, educational administrators.

Thesis (MScAgric)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: Three different pasture mixtures were established under irrigation at the Elsenburg research farm with the aim of devising nitrogen (N) management strategies for pastures in the Winelands sub-region of South Africa. The pasture mixtures were as follows: i) a mixed grass pasture consisting of perennial ryegrass (Lolium perenne), tall fescue (Festuca arundinaceae) and cocksfoot (Dactylis glomerata); ii) a grass-clover pasture consisting of perennial ryegrass, tall fescue, cocksfoot and red and white clover (Trifolium pratense and Trifolium repens); and iii) a grass-lucerne pasture consisting of perennial ryegrass, tall fescue and lucerne (Medicago sativa). The effect of fertiliser N on selected nutritive characteristics was also evaluated. The grass-legume pastures were subjected to two management strategies: the once-off application of N and the consecutive application of N over the autumn-early spring period. The reaction of the mixed grass pasture to applied N was mostly characterised by an interaction between the season of N application and N application rate. The productivity of the pasture in terms of the primary dry matter production (PDMP) and the total dry matter production (TDMP) was highest in spring and summer with the application of 60 – 80 kg N ha-1, and decreased in autumn and winter. There was a strong response of the winter residual dry matter production (RDMP) to N, which indicated that not all applied N was utilised during the first regrowth cycle, which might present a risk of nitrate being leached below the root zone. The botanical composition of the mixed grass pasture was determined by season of N application, and not N application rate. The tall fescue content was low over all seasons, presumably due to poor establishment and strong competition from accompanying species. In the cooler months perennial ryegrass and tall fescue was the dominant species, while in the warmer months cocksfoot was the main species. Nitrogen application also had a significant effect on the quality of the pasture, most notably the crude protein (CP) content. The response of the CP content was characterised by a strong interaction between season of N application and N application rate. Crude protein levels in excess of 22 % were recorded in autumn and winter with the application of 40 – 80 kg N ha-1. Other characteristics remained within the expected range. The response of the grass-clover and grass-lucerne pastures in terms of productivity and nutritive characteristics were mainly determined by the season of N application, and not N application rate. Productivity tended to be highest in autumn and early spring for both the once-off and the consecutive N application strategies, emphasizing the effect of temperature on pasture growth. The effect of season of N application and the N application rate on the botanical composition of the respective pastures were inconsistent over the two years of the study. The clover content tended to decrease in response to increasing rates of N, while the grass fraction was stimulated. Lucerne productivity decreased from autumn through winter and reached minimum levels in early spring, and was unaffected by fertiliser N rate. The legume component in both the grass-clover and grass-lucerne pastures remained above recommended levels of 20 – 40 % for optimum animal production, even when N was applied consecutively. The nutritive characteristics measured (dry matter (DM) content, CP, in vitro organic matter digestibility (IVOMD)) remained within the expected range, except the total CP content which was very high in the first year (> 30 %), although N application rate did not have a significant effect. Based on these findings, preliminary recommendations for N fertilisation (on low carbon soils) for a mixed grass pasture is 40 kg N ha-1 during autumn and winter and 60 kg N ha-1 in spring and summer. Based on the poor response of the grass-legume pastures to applied N it is doubtful whether fertilisation will lead to an economical advantage, but low rates of approximately 40 kg N ha-1 could be beneficial in a grass-clover pasture during autumn and late winter/early spring based on the relatively strong response of PDMP to N during this period. / AFRIKAANSE OPSOMMING: Drie verskillende weidingsmengsels is onder besproeiing te Elsenburg proefplaas gevestig met die doel om stikstof (N) bestuurstrategieë te ontwikkel vir aangeplante weidings in die Wynland distrik van die Wes-Kaap van Suid Afrika. Die weidingsmengsels was as volg: i) ‘n gemengde gras weiding bestaande uit meerjarige raaigras (Lolium perenne), langswenkgras (Festuca arundinaceae) en kropaargras (Dactylis glomerata), ii) ‘n gras-klawer weiding bestaande uit meerjarige raaigras, kropaargras, langswenkgras, wit - en rooi klawer (Trifolium pratense en Trifolium repens), en iii) ‘n gras-lusern weiding bestaande uit meerjarige raaigras, langswenkgras en lusern (Medicago sativa). Die effek van stikstof bemesting op sekere kwaliteitsaspekte van die onderskeie weidings was ook geëvalueer. Die gras-peulplant weidings was onderworpe aan twee bestuurstrategieë, naamlik die eenmalige toediening van N en die agtereenvolgende toediening van N bemesting tydens die herfs – lente periode. Die reaksie van die gemengde gras weiding op N bemesting was hoofsaaklik gekenmerk deur ‘n interaksie tussen die N bemestingspeil en die seisoen van N toediening. Die produktiwiteit van die weidings i.t.v. die primêre droeëmateriaal produksie (PDMP) en die totale droeëmateriaal produksie (TDMP) was die hoogste in die lente en somer met die toediening van 60 – 80 kg N ha-1 en het in herfs en winter afgeneem. Daar was n sterk respons van die winter residuele droeëmateriaal produksie (RDMP) teenoor N, wat aandui dat nie alle toegediende N tydens die eerste hergroei periode benut was nie en dus ‘n moontlike risiko van loging inhou. Die botaniese samestelling van die gemengde gras weiding was deur die seisoen van N toediening bepaal, en nie die N bemestingspeil nie. Die langswenkgras inhoud was baie laag in alle seisoene, vermoedelik a.g.v. swak vestiging en sterk kompetisie van gepaardgaande spesies in die mengsel. Tydens die koeler seisoene van die jaar was meerjarige raaigras en langswenkgras die dominerende spesies, terwyl kropaargras tydens die warmer maande gedomineer het. Stikstof toediening het ook ‘n betekenisvolle effek op die kwaliteit van die weiding gehad, veral die ru-proteien (RP) inhoud. Die respons van RP was weereens gekenmerk deur ‘n betekenisvolle interaksie tussen die seisoen van N toediening en die N peil. Ru- proteien vlakke hoër as 22% was tydens herfs en winter waargeneem met die toedieningspyle van 40 – 80 kg N ha-1. Ander kwaliteits- eienskappe het binne normale perke gebly. Die respons van die gras-klawer en gras-lusern weidings in terme van produktiwiteit en kwaliteitseienskappe was hoofsaaklik deur die seisoen van N toediening bepaal, en nie deur die N bemestingspeil nie. Die produktiwiteit was die hoogste tydens herfs en vroeë lente vir beide die eenmalige en die herhaalde N toedieningsstrategieë. Hierdie bevindinge beklemtoon die belangrike effek van temperatuur op die groei en produksie van weidingsgewasse. Die effek van seisoen van N toediening en N peil op die botaniese samestelling van die gras-peulgewas weidings was inkonsekwent oor die twee jare van die studie. Die klawer-fraksie was geneig om af te neem soos wat die N peil toegeneem het, terwyl die gras-fraksie toegeneem het. Die lusern-inhoud het van herfs tot lente afgeneem en was ongeaffekteer deur die N peil. Die peulgewas-inhoud van beide weidingsmengsels was deurentyd hoër as die voorgeskrewe minimum vlak van 20 – 40%, selfs met opeenvolgende N-toediening. Die kwaliteitseienskappe gemeet in die studie (droeëmateriaal (DM) inhoud, RP en in vitro organiese materiaal verteerbaarheid (IVOMV)) het binne normale perke gebly, behalwe die totale ru-proteien (TRP) inhoud wat baie hoog was tydens die eerste jaar (>30%), alhoewel dit nie deur die N peil beinvloed was nie. Aan die lig van bogenoemde bevindinge is die voorlopige aanbeveling vir N- bemesting (op lae koolstof gronde) van ‘n gemengde grasweiding 40 kg N ha-1 tydens die herfs en winter en 60 kg N ha-1 tydens lente en somer. Gebasseer op die swak respons van die gras-peulgewas weidings op toegediende N, is dit twyfelagtig of N toediening enige ekonomiese voordeel vir die boer sal inhou. Gebaseer op die relatiewe sterk respons van die gras-klawer PDMP op toegediende N tydens herfs en laat winter/vroeë lente kan dit moontlik voordelig wees om lae N-vlakke van ongeveer 40 kg ha-1 tydens hierdie seisoene toe te dien.

With the current strain on the world's material resources and the increase in their cost, a constant pressure is building to increase the productivity of human resources. Adding, to the strain is the increasing demand of society for a higher quality of life through more meaningful work. Responding to both of these pressures requires decisions that simultaneously meet the goals of organizations and the needs and values of employees. To make the kind of decisions demanded by this dual priority of human effectiveness and improved quality of life, information is needed to: 1. Improve understanding of the nature and scope of human resource expenditures; 2. Improve selection, retention, and motivation of employees; 3. Allocate money spent on human resources; 4. Overhaul the approach to communication among managers, between managers and other employees, and between the organization as a whole and outside parties; 5. Expand the scope of internal and external reports to deal with social as well as financial accomplishments. The ultimate objective of this research is to develop a human resource model and a heuristic for developing empirical support which can be useful to businessmen seeking to increase human effectiveness and improve the quality of life. The model merges several previously unrelated theories dealing with human resources and in the process contributes some new concepts.

Comment identifier des stratégies efficaces pour gérer les épidémies affectant les cultures ?La réponse à cette question n’est pas évidente du fait de la complexité des épidémies (elles dépendent à la fois de processus biologiques, de l’organisation des parcelles dans le paysage, et des interventions humaines). Pour y répondre, des modèles peuvent être utilisés en raison de leur capacité à simuler de nombreux scénarios. En effet, ils peuvent permettre d’estimer des paramètres épidémiologiques, d’évaluer l'efficacité de différentes stratégies de gestion et de les optimiser.Dans ce contexte, nous avons développé une approche générique pour optimiser in silico la gestion d’une maladie des plantes à l’échelle du paysage. Cette approche est basée sur (i) la caractérisation de la dynamique épidémique pour estimer ses paramètres clés, (ii) l'utilisation d’un modèle spatialement explicite pour simuler la dynamique et la gestion de cette maladie et (iii) l'utilisation de méthodes d'optimisation numérique pour identifier des stratégies de gestion efficaces. Ici, nous appliquons cette approche à la sharka, causée par le Plum pox virus. Cette maladie a un impact mondial sur la filière Prunus et est associée à d'importants coûts de gestion dans de nombreux pays. En France, la stratégie de gestion de cette maladie repose notamment sur la surveillance des vergers, l’arrachage des arbres pouvant contribuer à la propagation de l’épidémie, et des restrictions de plantation.Ma thèse indique que certaines stratégies devraient être plus rentables que celle actuellement appliquée en France. Ces stratégies nécessitent moins de surveillance des vergers et n’imposent aucune restriction de plantation. Il s'avère que certaines de ces stratégies sont efficaces pour tous les types de paysage testés, ce qui peut être intéressant en pratique pour les gestionnaires du risque. Cette approche a été appliquée à la sharka, mais elle pourrait être transposée pour optimiser la gestion d’autres épidémies. / How to identify effective strategies to manage the epidemics impacting crops?The answer to this question is not obvious because of the complexity of epidemics (they simultaneously depend on biological processes, patch organization in the landscape, and human interventions). To answer that question, models can be used because of their ability to simulate many scenarios. Indeed, they can enable to estimate epidemiological parameters, to assess the efficiency of different management strategies and to optimize them.In this context, we developed a generic framework for in silico optimization of plant disease management strategies at the landscape scale. This framework is based on (i) the characterization of the epidemic dynamics to estimate its key parameters, (ii) the use of a spatially explicit model to simulate the dynamics and management of this disease and (iii) the use of numerical optimization methods to identify efficient management strategies. Here, we apply this approach to sharka, caused by Plum pox virus. This disease has a worldwide impact on the Prunus industry and is associated with huge management costs in many countries. In France, the management strategy for this disease principally consists of orchard surveillance, removal of trees that might contribute to the epidemic propagation, and plantation bans.My PhD indicates that some strategies should be more profitable than the one currently applied in France. These strategies require less orchard surveillance and do not impose any plantation ban. It turns out that some of these strategies are efficient for all tested landscape types, which may be interesting in practice for risk managers. This approach was applied to the sharka, but could be transposed to optimize the management of other epidemics.

As modificações do ambiente competitivo nos mercados consumidores maduros, o aumento do número de empresas competidoras e a aceleração da propagação de novos conhecimentos e tecnologias vêm provocando alterações nas estratégias das empresas e contribuindo para a ampliação do processo de internacionalização. O Brasil está inserido neste processo, ampliando a participação no mercado internacional, com o aumento do número de empresas de capital nacional com subsidiárias no exterior. As empresas decidem pela aquisição e implantação de unidades industriais no exterior com o intuito de ampliar seus mercados e rendimentos. A subsidiária contribui não apenas para o mercado ao qual serve, mas também para outros mercados, tanto como plataforma exportadora quanto como unidade que gera conhecimento a partir do relacionamento com agentes externos. Dado que o processo de internacionalização é importante tanto para empresas quanto para países, o objetivo em questão é entender qual tem sido a trajetória das empresas brasileiras. Dessa forma, este trabalho analisa a gestão das subsidiárias de empresas brasileiras e os diferentes papéis dessas unidades, pretendendo, além de obter um retrato do cenário atual destas empresas, compreender a dinâmica entre matriz e subsidiárias. Para atender aos objetivos foi realizada pesquisa de natureza exploratória e qualitativa, através de estudo de caso de quatro empresas. Foram utilizadas técnicas de entrevista em profundidade, com o apoio de fontes documentais. O trabalho com múltiplos casos foi fundamental para caracterizar as diferenças de estratégias entre as empresas, assim como para justificar a escolha das mesmas. A pesquisa mostrou que não é possível estabelecer um modelo de gestão típico para as subsidiárias, isto é, não existe alinhamento ótimo entre os elementos da estratégia de gestão da empresa atribuição da subsidiária, grau de autonomia dos gestores, nível de transações de conhecimento, nível de atividades técnicas e mecanismos de gestão. Conclui-se que o alinhamento é dependente da estratégia, que por sua vez é estabelecida em função da análise do ambiente econômico. / The changes in the competitive environment in mature consuming markets, the increase on the number of competing companies and the accelerated propagation of new knowledge and technologies have been producing alterations in company strategies and contributing for the enlargement of internationalization process. Brazil is inserted in this process, extending its participation in the international market by the increase on the number of national companies with subsidiaries abroad. These companies decide for the acquisition and establishment of subsidiaries abroad intending to extend its markets and incomes. These units contribute not only to the market which they serve, but also to other markets, as exporting platform and units that generates knowledge from the relationship with external agents. Given that the internationalization process is important both for companies and countries, the aim of this study is understanding which has been the trajectory of some Brazilian companies. In this way, it was analyzed the management of Brazilian company subsidiaries and the different functions of these units intending to visualize the current scenario of the companies, as well as understanding the dynamics between national headquarters and their subsidiaries. In order to achieve these objectives it was done a qualitative research, through a case study of four companies. Interviewing techniques were used supported by documentary sources. The work with multiple cases was fundamental to characterize different company strategies, as well as to justify the reasons of choice of the companies. The research pointed out that it is not possible to establish a typical model of management for the studied subsidiaries, that is, there is not an excellent alignment between the elements that are part of the management strategy attribution of subsidiary, management mechanisms and levels of managers autonomy, knowledge transaction and technical activities. One may conclude that the alignment depends on the strategy, which on its turn is established by the economic environment analysis.

En av de vanligaste folksjukdomarna i Sverige är astma. Det finns många vårdcentraler som har en astmamottagning med specialiserade sjuksköterskor och läkare. Distriktssköterskan har en stor betydelse genom att erbjuda undervisning och ge god omvårdnad för att patienten själv ska kunna hantera sin sjukdom. Distriktssköterskan arbetar med olika omvårdnadsstrategier för att behandla och hjälpa sina patienter. Vid astma är egenvård av största vikt för att uppnå en god symtomkontroll och för patientens möjlighet att uppleva hälsa. Syftet med studien var att belysa vilka omvårdnadsstrategier distriktssköterskan använder i behandlingen av astma. I denna studie har en kvalitativ ansats använts och tio sjuksköterskor som innehar funktionen astmasjuksköterska har intervjuats. Två av dessa sjuksköterskor saknade specialistutbildning till distriktssköterska. En intervjuguide användes med en inledande fråga där informanten ombads att beskriva ett möte med en astmapatient. Analys av data har skett med hjälp av kvalitativ innehållsanalys.I resultatet framkom att i de omvårdnadsstrategier som distriktssköterskan utför finns en tydlig strävan att inge trygghet och kunskap till patienten. Informanterna betonar vikten av att skapa en god relation till patienten för att kunna förmedla kunskap, ge stöd och rådgivning. Enligt föreliggande studie kan det finnas belägg för vidare forskning inom området bemötande samt stöd och rådgivning riktat till patienter med astma. Studien kan ge distriktssköterskan vidare möjligheter att bli medvetna och reflektera över vikten av att skapa god relation. / Program: Specialistsjuksköterskeutbildning med inriktning mot distriktssköterska

Made available in DSpace on 2015-04-22T22:10:57Z (GMT). No. of bitstreams: 1 Capas resumo e sumario.pdf: 268972 bytes, checksum: 9b48c90e3a84394f58c053939ea1ff91 (MD5) Previous issue date: 2013-08-15 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Com a industrialização e o crescimento da população aumentaram o volume e os tipos de resíduos gerados, provocando assim, danos ambientais, sociais e econômicos. Atualmente a indústria do setor metalúrgico, a partir de exigências dos órgãos ambientais ou de mercado, vem buscando melhorias quanto ao impacto ambiental causado pelo seu processo produtivo por gerar resíduos industriais perigosos, ou seja, que apresentam riscos à saúde pública e ao meio ambiente. Assim, o tema proposto analisou as estratégias de gestão e as questões ambientais relacionadas aos resíduos sólidos industriais gerados por uma empresa metalúrgica da cidade de Manaus, com proposta de aplicação da ferramenta 3rs na gestão desses resíduos. Desse modo, a proposta do Plano de Gerenciamento de Resíduos Sólidos (PGRS) descreveu as ações relativas ao seu manejo, acondicionamento, coleta, transporte interno e destinação final, buscando a indicação de melhorias que priorizem a minimização desses resíduos. Quanto à metodologia foi aplicada a pesquisa bibliográfica e de campo através de dados que foram coletados junto à empresa por meio de visitas técnicas e entrevistas, Por fim, a pesquisa permitiu conhecer o processo produtivo de uma empresa do setor metalúrgico, detectar os resíduos gerados pelo setor estudado e seus possíveis impactos ao ambiente. Buscou-se apresentar possíveis soluções para o descarte correto dos resíduos gerados, assim como a redução desses resíduos no processo, contribuindo para a minimização dos impactos dessa atividade industrial sobre o meio ambiente.

As Diretrizes Curriculares Nacionais para o curso de graduação em Odontologia determinam que, dentro das competências e habilidades que o cirurgião-dentista precisa desenvolver, encontra-se a capacidade de administração e gerenciamento de sua carreira, devendo estar apto para ser empreendedor, gestor e empregador, bem como para exercer papel de liderança dentro das equipes de saúde bucal. Nesse contexto, o objetivo do presente estudo é verificar a percepção e os conhecimentos dos alunos do último ano da Faculdade de Odontologia da Universidade de São Paulo em relação às estratégias de gestão para o ingresso no mercado de trabalho. Para tanto, foi realizado um estudo transversal, aplicando-se um questionário aos alunos que já haviam cursado a disciplina de Gestão e Planejamento em Odontologia de 2014. Os resultados foram tabulados em planilha Excel e analisados no pacote estatístico STATA 13.0. Dos 109 alunos matriculados na disciplina, 107 (99%) participaram da pesquisa, sendo a amostra composta por média de idade de 25 anos e por 70% dos participantes do gênero feminino. A partir da análise dos resultados, foi possível observar que 35,51% dos alunos sabem descrever com clareza o objetivo da organização na qual pretendem trabalhar; 45,79% acreditam que estão diante de uma oportunidade real para obter sucesso profissional; 58,88% estão seguindo esse caminho pela satisfação profissional; 37,38% aceitam riscos; 34,64% acreditam ter conhecimentos para gerir um bom negócio; e 54,21% consideram ter capacidade para liderar pessoas. Foi possível concluir, com este estudo, que a disciplina em questão consegue desempenhar o seu papel de auxiliar e orientar os alunos nessa transição para o ingresso no mercado de trabalho, tendo sido efetiva no aprendizado dos conhecimentos referentes às estratégias de gestão e empreendedorismo para esse início de carreira. Nesse sentido, observa-se ser fundamental que, ao longo do curso de graduação, a matriz curricular englobe conteúdos de gestão para o melhor desenvolvimento dessa competência. / The National Curriculum Guidelines for the degree course in Dentistry determine that, within the skills and abilities that the surgeon dentist needs to develop, it is the ability of administration and management of his career, and he should be able to be an entrepreneur, manager and employer and to exercise leadership role within the oral health teams. In this context, the aim of this study is to verify the perception and knowledge of students in the last year of the Faculty of Dentistry of University of São Paulo in relation to management strategies for entering the labor market. Thus, a cross-sectional study was conducted by applying a questionnaire to students who already had studied Management and Dentistry Planning in 2014. The results were tabulated in an Excel spreadsheet and analyzed using the statistical package STATA 13.0. Among the 109 students enrolled in the course, 107 (99%) participated in the survey, the average age of the sample was 25 years old and 70% were female. From the analysis of the results, it was observed that 35.51% of students know clearly describe the organization\'s purpose in which they wish to work; 45.79% believe they are facing a real opportunity for professional success; 58.88% are following this path by job satisfaction; 37.38% take risks; 34.64% believe they have knowledge to manage a good deal; and 54.21% consider having the ability to lead people. It was possible to conclude from this study that the discipline in question manages its role to assist and guide students in the transition for entering the job market. It was effective in teaching entrepreneurship and management strategies for this early career. In this sense, it is observed it is essential that, throughout the course, the curricular matrix covers management contents for the best development of this competence.