Made available in DSpace on 2015-03-05T18:40:06Z (GMT). No. of bitstreams: 0 Previous issue date: 12 / Nenhuma / Suprir as necessidades gerenciais com mecanismos computacionais ágeis e de fácil uso são características chaves de sucesso dos processos decisórios. Além disso, torna-se necessário contemplar aspectos relacionados à transparência organizacional, o que representa um desafio essencial para os sistemas de informação, nas organizações, na busca do equilíbrio entre a gestão e o uso da tecnologia, através do investimento em modelos e metodologias de Governança de Tecnologia da Informação (GTI). A gestão de projetos pode se tornar então, um problema para o desenvolvimento de negócios, pois na maioria dos casos a percepção dos gestores quanto à qualidade dos projetos não é adequada. Esta percepção está relacionada à falta de informações referentes as áreas de conhecimento em gerência de projetos. O presente trabalho insere-se nesta realidade e propõe, através de um estudo de caso em uma empresa de TI, uma solução que proporciona uma visão gerencial para tomada de decisões. Esta solução atende os conceitos de gestão d / Providing the needs managerial with agile computational mechanisms and easy to use are key characteristics for the success in decision-making process. Moreover, it becomes necessary to contemplate aspects related to the organizational transparency, which is a key challenge for information systems, in the organizations, in the search of balance between management and use of technology through of investment in models and methodologies of Information Technology Governance (IT Governance). The project management can then it to become a problem to the business development, because in the most cases the perception of managers regarding the quality of projects is not appropriate. This perception is related to the lack of information regarding to the knowledgement areas in projects management. The present study is part of this reality and proposed, through a case study in an IT company, a solution that provides a managerial view to the decision-making. This solution deals the project management concepts for the IT Go

Nesta dissertação, o objetivo geral foi a elaboração e implementação de um projeto de gestão de resíduos (PGR) que permitisse minimizar e orientar para a destinação adequada dos resíduos gerados nas atividades experimentais de uma escola da rede pública de Porto Alegre que oferece o curso Técnico em Química (TQ). Para tanto, foi realizada uma investigação qualitativa, do tipo Estudo de Caso, onde após tratativas com a direção da escola, assim como com os professores do curso, verificou-se a presença de passivo ambiental e os hábitos adotados para o descarte dos resíduos gerados nas aulas experimentais de algumas disciplinas. As observações foram registradas em Diário de Campo. Na sequência foram aplicados questionários com docentes e discentes, para o diagnóstico das suas percepções sobre a elaboração e implementação de um PGR. Após a identificação das necessidades e do contexto escolar, foi elaborado o PGR para o TQ. Para que toda a comunidade escolar conhecesse o documento e pudesse adaptar suas práticas às orientações do mesmo, e assim implementá-lo e sustentá-lo na instituição partícipe deste estudo foram oferecidos cursos de formação com docentes e discentes Com o propósito de averiguar as formas de contribuição da implantação do PGR, aplicou-se questionários para os dois grupos de sujeitos participantes da pesquisa. Os referenciais teóricos que fundamentaram a pesquisa foram a discussão dos resultados que evidenciam que com a implementação do PGR o nível de conscientização dos discentes e docentes sobre o tratamento e o descarte dos resíduos foi ampliado, assim como o conhecimento quanto à responsabilidade civil em relação a gestão de resíduos. As atividades desenvolvidas nas aulas de Química Analítica Qualitativa foram adequadas aos princípios norteadores do PGR. De forma geral conclui-se que a existência de um PGR na escola favorece a formação de futuros profissionais cidadãos críticos, responsáveis e conscientes de seu papel na sociedade. Além disso, com a efetivação de um convênio entre a Secretaria Estadual de Educação (SEC) e o Centro de Gestão e Tratamento de Resíduos Químicos (CGTRQ) do Instituto de Química da Universidade Federal do Rio Grande do Sul (IQ/UFRGS) favorecerá a manutenção e o funcionamento do projeto. / In this dissertation, the general objective was the elaboration and implementation of a waste management project (PGR) that allowed to minimize and to guide adequate destination of waste generated during experimental activities of a public school in Porto Alegre that offers Technical Chemistry course (TQ). In order to do so, a qualitative investigation was carried out, such as a Case Study, where, following discussions with the school's management, as well as with the teachers of the course, the presence of environmental liabilities and habits adopted for the disposal of generated waste were verified in the experimental classes of some disciplines. The observations were recorded in a Field Diary. Afterwards, questionnaires were applied with teachers and students to diagnose their perceptions about the elaboration and implementation of a PGR. After identifying the needs and the school context, the PGR for the TQ was elaborated. In order for the whole school community to know the document and to adapt its practices to the orientations of the same, and to implement and sustain it in the participating institution of this study, training formation courses were offered with teachers and students. With the purpose of ascertaining the contribution forms of the PGR implementation, questionnaires were applied to the two groups of subjects participating in the research after PGR implementation The theoretical references that supported this dissertation were the discussion of the results that show that with the implementation of the PGR the level of awareness of the students and teachers about the treatment and disposal of the residues was amplified, as well as the knowledge about the civil responsibility in relation to Waste Management. The activities developed in Qualitative Analytical Chemistry classes were adequate to the guiding principles of the PGR. In general, it is concluded that the existence of a PGR in the school favors the formation of future professionals who are critical, responsible and aware of their role in society. In addition, with the implementation of an agreement between the State Department of Education (SEC) and the Center for Management and Treatment of Chemical Residues (CGTRQ) of Chemistry Institute at Federal University of Rio Grande do Sul (IQ/ UFRGS), it will promote to sustain PGR project.

The study examines the relationship between project leadership styles and success when affected by pressures such as time, project type, complexity and cultural diversity. The research examines the two well-known leadership approaches of transformational- and transactional leadership, and argues that transactional leadership, which has less focus on the leader-follower relationship, is more suitable and successful in projects with limited time. The transformational leadership style, which has more focus on vision and relationship between the followers takes time to build, and is therefore more successful for long-term projects. In order to examine this, a questionnaire was developed and sent out to 56 project leaders around the world. Findings indicate that time in projects have a negative effect on project success, and that both transformational and transactional leadership style has a dampening effect on this negative relationship, hence increasing the success. Furthermore, the study finds strong correlation between the two leadership styles, indicating that these should not be seen as two different attitudes, as leaders can show behaviors from both the transformational and transactional leadership style, possibly explaining the similar dampening effect. No further significant moderating effects were found in the variables project type, complexity and the project’s cultural diversity.

Quality is often claimed as the 3rd dimension of any project: the success of a project depends on the management of time, cost and quality. However, quality is a much more elusive substance and its management can be problematic. This thesis examines some of the models proposed for managing quality in projects and considers their relevance via a number of case studies. The present study aims to provide a foundation from which a methodology for the management of quality in projects can be evolved. The general definition of “quality” is still discussed and its interpretation in the specific area of project management is open to debate. In this thesis it has been found useful to consider three levels of quality management in the project environment, broadly equivalent to those usually accepted in operations management: quality control, quality assurance and total quality management. Various methods of quality control have been employed in projects for many years. The emphasis of the present study is on the project management equivalents of quality assurance and total quality management and to examine whether they fulfil the true need. A major element of successful quality management is the establishing of constructive methods of feedback. Feedback is also often claimed to be a vital ingredient of successful project management: learning from past successes, and failures. A conduit to provide feedback is often problematic due to the very nature of projects and their finite lifespan. Mainstream thinking believes that standard quality systems employed in the production and operation environment can be incorporated effectively in project management thus increasing operational consistency and reducing the risk of activity or project failure. However, is the model of quality embedded in these systems relevant to projects with their characteristics of uniqueness and long time scales? Initial debate assumed that existing quality management systems would be of benefit in projects, which exhibited a lower level of uniqueness and were closer to an operations management perspective. A literature review followed to gauge the level of importance attached to quality systems and its role in the project process. This determined that there was a need to investigate what existing quality systems, contributed in a purely project environment and what impact they had on improving project success especially in regard to the uniqueness of the projects and to the size of the project organization involved. In addition, the impact an industry-standard quality system had on project organizations compared to project organizations that did not possesses any formal system. To compare and contrast the conventional approach to quality in projects, the complementary areas of systems thinking and system dynamics were explored. Examining an alternative field to quality management was beneficial in providing a different perspective on how systems can be modelled evaluated and applied to real-world applications. This part of the research contributed significantly to the formation of the ideas and opinions on the way in which the concept of quality should be promoted in project management. In particular, the identification of mental models and the use of graphical representations to describe, illustrate and model the tangible and intangible entities found in most types of system. The use of a case study methodology was seen as the most valid way of attaining a holistic view of the complete project process and exploring the salient issues surrounding quality and projects. The fieldwork carried out to facilitate this goal, comprised of a restricted number of in-depth case studies, which encapsulated complete projects. An essential part of this process was the use of participant observation and in part action research, as these approaches increased the access to the available qualitative data whilst being mutually beneficial to the research and to the organisations involved. The scope of the case studies carried out was governed by a number of constraints: • The availability of suitable projects. • The timespan of the available projects matching that of the research, consequently the projects studied are on a relatively small scale. • The organizations in which the action research process could be a valid exchange of services. • The reluctance of organizations in certain industries to allow access to data on projects in particular activities that had led to project failure. The alternative models and techniques offered by systems thinking and system dynamics were explored to see if they could deliver more insights into the diverse aspects of project quality and how feedback in systems can be effectively represented. From the four case studies carried out, it is evident that there is a need for a fundamental revision on how quality is both defined and measured in project management. There is a need for greater emphasis on the acquisition and retention of knowledge by project organizations including the ability to disperse that knowledge by a practical and useful medium. Existing quality management systems still exhibit their origins, which do not take into account the uniqueness and instability of the project environment. In practice, the demand for registration to an industry-recognised quality standard appears to discriminate against the smaller project organization. The impact on the larger organizations is no less significant due to the creation of ‘underground’ parallel working practices, which are a significant waste of resources. The veneer of compliance to a global standard does not help the project organization learn or accumulate knowledge. In conclusion, this thesis proposes that project management needs an alternative methodology to provide a more practical method of project feedback, to enhance the ability of future projects. This thesis puts forward a foundation for this methodology based upon the valuable attributes of the models identified during the research in addition to the value of the case studies compiled. The aim for the implementation of a practical quality system has to be based on a reappraisal of what its purpose is. Therefore, it is proposed that the objective of any system would be to capture knowledge, store and redistribute that knowledge in a manner that makes a positive contribution to future project success. Emphasis is placed on increasing success by the acquisition of knowledge, in contrast to the traditional quality concepts of decreasing risk by the control of activities. In essence a shift from existing mechanistic systems towards more neurocybernetic systems. The increasing capabilities of communication and information technologies make the practicalities of creating this type of system perfectly feasible.

Acceptance and understanding of project management tends to be limited by project managers (PMs) who have a specific technical training and follow one or two major theories on project processes. Consequently, project managers may encounter difficulty in being ‘recognised’ by employers and moving from one professional discipline to another. The current research examines knowledge areas applied ‘in the field’ by project managers (PMs), and provides them with knowledge about the constancy of application of project theories; further, a new model of what constitutes PM and enables flexibility for PMs is suggested. As there was little extant literature about PMs being able to transfer from one professional discipline to another, or to what degree different knowledge areas were applied, it was determined that exploratory research was appropriate. The results strongly indicate that organisations that rely on programs and projects to support the delivery of their strategic objectives will benefit from implementation of the project management revised hypothetical model (Figure 13). The model incorporates the nine knowledge areas of The Project Management Institute (USA) and six knowledge areas extracted from the PM methodology PRINCE2. Further, the additional focus of People Specific Management (PSM) at Level 3 of the revised hypothetical model (Figure 13) is recommended. Qualifications for PMs do make a difference! In addition to demonstrating the importance of PM qualifications to augment PM’s successful transfer across disciplines, further research is suggested regarding the need for training to be ‘compulsory’ and follow the developmental levels described in the up-to-date model developed during the research (Figure 13).

Thesis (M.Eng.) Carleton University, 2006. / Includes bibliographical references (p. 115-123). Also available in electronic format on the Internet.

Thesis (Ph. D. in Software Engineering)--Naval Postgraduate School, Sept. 2004. / Thesis Advisor(s): Luqi. Includes bibliographical references. Also available online.

Nesta dissertação, o objetivo geral foi a elaboração e implementação de um projeto de gestão de resíduos (PGR) que permitisse minimizar e orientar para a destinação adequada dos resíduos gerados nas atividades experimentais de uma escola da rede pública de Porto Alegre que oferece o curso Técnico em Química (TQ). Para tanto, foi realizada uma investigação qualitativa, do tipo Estudo de Caso, onde após tratativas com a direção da escola, assim como com os professores do curso, verificou-se a presença de passivo ambiental e os hábitos adotados para o descarte dos resíduos gerados nas aulas experimentais de algumas disciplinas. As observações foram registradas em Diário de Campo. Na sequência foram aplicados questionários com docentes e discentes, para o diagnóstico das suas percepções sobre a elaboração e implementação de um PGR. Após a identificação das necessidades e do contexto escolar, foi elaborado o PGR para o TQ. Para que toda a comunidade escolar conhecesse o documento e pudesse adaptar suas práticas às orientações do mesmo, e assim implementá-lo e sustentá-lo na instituição partícipe deste estudo foram oferecidos cursos de formação com docentes e discentes Com o propósito de averiguar as formas de contribuição da implantação do PGR, aplicou-se questionários para os dois grupos de sujeitos participantes da pesquisa. Os referenciais teóricos que fundamentaram a pesquisa foram a discussão dos resultados que evidenciam que com a implementação do PGR o nível de conscientização dos discentes e docentes sobre o tratamento e o descarte dos resíduos foi ampliado, assim como o conhecimento quanto à responsabilidade civil em relação a gestão de resíduos. As atividades desenvolvidas nas aulas de Química Analítica Qualitativa foram adequadas aos princípios norteadores do PGR. De forma geral conclui-se que a existência de um PGR na escola favorece a formação de futuros profissionais cidadãos críticos, responsáveis e conscientes de seu papel na sociedade. Além disso, com a efetivação de um convênio entre a Secretaria Estadual de Educação (SEC) e o Centro de Gestão e Tratamento de Resíduos Químicos (CGTRQ) do Instituto de Química da Universidade Federal do Rio Grande do Sul (IQ/UFRGS) favorecerá a manutenção e o funcionamento do projeto. / In this dissertation, the general objective was the elaboration and implementation of a waste management project (PGR) that allowed to minimize and to guide adequate destination of waste generated during experimental activities of a public school in Porto Alegre that offers Technical Chemistry course (TQ). In order to do so, a qualitative investigation was carried out, such as a Case Study, where, following discussions with the school's management, as well as with the teachers of the course, the presence of environmental liabilities and habits adopted for the disposal of generated waste were verified in the experimental classes of some disciplines. The observations were recorded in a Field Diary. Afterwards, questionnaires were applied with teachers and students to diagnose their perceptions about the elaboration and implementation of a PGR. After identifying the needs and the school context, the PGR for the TQ was elaborated. In order for the whole school community to know the document and to adapt its practices to the orientations of the same, and to implement and sustain it in the participating institution of this study, training formation courses were offered with teachers and students. With the purpose of ascertaining the contribution forms of the PGR implementation, questionnaires were applied to the two groups of subjects participating in the research after PGR implementation The theoretical references that supported this dissertation were the discussion of the results that show that with the implementation of the PGR the level of awareness of the students and teachers about the treatment and disposal of the residues was amplified, as well as the knowledge about the civil responsibility in relation to Waste Management. The activities developed in Qualitative Analytical Chemistry classes were adequate to the guiding principles of the PGR. In general, it is concluded that the existence of a PGR in the school favors the formation of future professionals who are critical, responsible and aware of their role in society. In addition, with the implementation of an agreement between the State Department of Education (SEC) and the Center for Management and Treatment of Chemical Residues (CGTRQ) of Chemistry Institute at Federal University of Rio Grande do Sul (IQ/ UFRGS), it will promote to sustain PGR project.

Nesta dissertação, o objetivo geral foi a elaboração e implementação de um projeto de gestão de resíduos (PGR) que permitisse minimizar e orientar para a destinação adequada dos resíduos gerados nas atividades experimentais de uma escola da rede pública de Porto Alegre que oferece o curso Técnico em Química (TQ). Para tanto, foi realizada uma investigação qualitativa, do tipo Estudo de Caso, onde após tratativas com a direção da escola, assim como com os professores do curso, verificou-se a presença de passivo ambiental e os hábitos adotados para o descarte dos resíduos gerados nas aulas experimentais de algumas disciplinas. As observações foram registradas em Diário de Campo. Na sequência foram aplicados questionários com docentes e discentes, para o diagnóstico das suas percepções sobre a elaboração e implementação de um PGR. Após a identificação das necessidades e do contexto escolar, foi elaborado o PGR para o TQ. Para que toda a comunidade escolar conhecesse o documento e pudesse adaptar suas práticas às orientações do mesmo, e assim implementá-lo e sustentá-lo na instituição partícipe deste estudo foram oferecidos cursos de formação com docentes e discentes Com o propósito de averiguar as formas de contribuição da implantação do PGR, aplicou-se questionários para os dois grupos de sujeitos participantes da pesquisa. Os referenciais teóricos que fundamentaram a pesquisa foram a discussão dos resultados que evidenciam que com a implementação do PGR o nível de conscientização dos discentes e docentes sobre o tratamento e o descarte dos resíduos foi ampliado, assim como o conhecimento quanto à responsabilidade civil em relação a gestão de resíduos. As atividades desenvolvidas nas aulas de Química Analítica Qualitativa foram adequadas aos princípios norteadores do PGR. De forma geral conclui-se que a existência de um PGR na escola favorece a formação de futuros profissionais cidadãos críticos, responsáveis e conscientes de seu papel na sociedade. Além disso, com a efetivação de um convênio entre a Secretaria Estadual de Educação (SEC) e o Centro de Gestão e Tratamento de Resíduos Químicos (CGTRQ) do Instituto de Química da Universidade Federal do Rio Grande do Sul (IQ/UFRGS) favorecerá a manutenção e o funcionamento do projeto. / In this dissertation, the general objective was the elaboration and implementation of a waste management project (PGR) that allowed to minimize and to guide adequate destination of waste generated during experimental activities of a public school in Porto Alegre that offers Technical Chemistry course (TQ). In order to do so, a qualitative investigation was carried out, such as a Case Study, where, following discussions with the school's management, as well as with the teachers of the course, the presence of environmental liabilities and habits adopted for the disposal of generated waste were verified in the experimental classes of some disciplines. The observations were recorded in a Field Diary. Afterwards, questionnaires were applied with teachers and students to diagnose their perceptions about the elaboration and implementation of a PGR. After identifying the needs and the school context, the PGR for the TQ was elaborated. In order for the whole school community to know the document and to adapt its practices to the orientations of the same, and to implement and sustain it in the participating institution of this study, training formation courses were offered with teachers and students. With the purpose of ascertaining the contribution forms of the PGR implementation, questionnaires were applied to the two groups of subjects participating in the research after PGR implementation The theoretical references that supported this dissertation were the discussion of the results that show that with the implementation of the PGR the level of awareness of the students and teachers about the treatment and disposal of the residues was amplified, as well as the knowledge about the civil responsibility in relation to Waste Management. The activities developed in Qualitative Analytical Chemistry classes were adequate to the guiding principles of the PGR. In general, it is concluded that the existence of a PGR in the school favors the formation of future professionals who are critical, responsible and aware of their role in society. In addition, with the implementation of an agreement between the State Department of Education (SEC) and the Center for Management and Treatment of Chemical Residues (CGTRQ) of Chemistry Institute at Federal University of Rio Grande do Sul (IQ/ UFRGS), it will promote to sustain PGR project.

O presente trabalho realizou um estudo das possibilidades de posicionamento do escritório de gerenciamento de projetos para contextos estratégicos dentro das organizações. A ênfase do estudo encontra-se em avaliar as dificuldades de se implementar estratégias corporativas através de projetos e a forma com a qual um escritório de gerenciamento de projetos pode, de forma prática, contribuir em processos de formação de portfólio de projetos dentro dos processos de planejamento estratégico e orçamentário das organizações. Como estratégia da pesquisa, foi desenvolvida uma revisão da literatura relacionada aos processos de planejamento estratégico e orçamentário, gestão de portfólio de projetos e das estruturas especialistas conhecidas na literatura especializada como escritórios de gerenciamento de projetos. Desta revisão estabelece-se um modelo de proposição teórica para a inserção de escritório de gerenciamento de projetos em contextos estratégicos. Em um estudo de caso, o trabalho apresenta a comparação dos principais elementos de referência da teoria com as evidências identificadas na prática. A realidade, neste particular contexto, propiciou a validação da aplicabilidade de alguns instrumentos disponíveis e as dificuldades de aplicação dos mesmos, permitindo confirmar a validade teórica do modelo proposto sob vários aspectos. Neste trabalho fez-se também o uso intensivo de conceitos da Cibernética organizacional e do modelo do VSM (Viable System Model), proposto por Stafford Beer. O VSM foi utilizado principalmente como ferramenta de análise e enquadramento do modelo teórico proposto com as evidências do estudo de caso. Muitos dos aspectos, problemas e relações causais apresentados no estudo de caso puderam ser avaliados de forma prática e demonstraram-se coerentes com a proposta de que os problemas de desempenho verificados nas organizações podem ser analisados sob a perspectiva da violação de algum princípio da Cibernética. / The current work presents a study over the positioning possibilities of project management offices in the organization\'s strategic environment. The emphasis of this study is on the assessment of the implementations difficulties of the strategies through projects and how a project management office can contribute to reduce these difficulties by supporting project portfolio selection under corporate strategic planning and budgeting processes. As a research strategy, a literature review was developed covering corporate strategic planning and budgeting processes, project portfolio management as well specialist organizational structures known as project management office. From this review, it was built a theory model proposition for project management office insertion on the corporate strategic environment. Through case study analysis, it is submited conclusions obtained from theory review against the identified practical evidences. In this particular research it was possible identify the applicability and difficulties of some available instruments and the proposed theory model was validated under many aspects. In addition, it was made an intensive use of concepts from the organizational Cybernetics\' theory and the viable system model - VSM, proposed by Stafford Beer. The VSM was useful as holistic analysis tool to categorize the proposed theory models against the evidences identified in the case study. Many aspects, problems and causal relationships presented in the case study were assessed in a practical way and proved consistency with the proposal that organizational performance problems could be analyzed under the perspective of some Cybernetic\'s principies violation.