Frågeställningar: Hur arbetar parterna i outsourcing-arrangemang för att etablera effektiva relationer och social anpassning?   Hur påverkar utformningen av outsourcing-arrangemanget parternas arbete med social anpassning?   Syfte: Syftet med studien är att utifrån ett kontextuellt perspektiv av outsourcing-arrangemang undersöka hur ingående parter arbetar med relationer för att uppnå social anpassning. Med kontextuellt perspektiv syftar vi på de olika aspekter som tillsammans påverkar hur outsourcing-arrangemanget är utformat. Med detta vill vi skapa större förståelse för hur parter i olika outsourcing-arrangemang arbetar med relationerna till varandra i praktiken i en allt mer heterogen outsourcing-miljö. Vidare vill vi undersöka vilken påverkan olika utformning av outsourcing-arrangemang kan ha på detta arbete och hur det påverkar arbetet med att uppnå social anpassning. Vi vill genom detta skapa större förståelse för social anpassning och göra det mer tillämpbart i praktiken genom att utgå från ett mer detaljerat, kontextuellt perspektiv.     Metod: För att uppnå studiens syfte har en kvalitativ metod använts genom intervjuer som metod för insamlandet av data. Det har genomförts sex semistrukturerade intervjuer med sju respondenter som alla har erfarenhet av ledande roller i outsouricing-arrangemang. Teorin som har använts har varit kopplad till bland annat outsourcing-relationer, social anpassning, boundary spannning och offshore-outsourcing.     Slutsats: I praktiken arbetar företagen mer “ad hoc” med att vårda relationerna än vad som teoretiska riktlinjer föreslår. Däremot värderas social anpassning högt och bidrar därför till att inblandade parter praktiskt förändrar processer och sätter in insatser, samt utarbetar välformulerade avtal för att uppnå bättre social anpassning mellan parterna outsourcing-arrangemang. Vidare kan det konstateras att utformningen av outsourcing-arrangemanget, påverkar vilka krav som ställs på relationen i att uppnå social anpassning, och därigenom hur parterna behöver arbeta för att uppnå social anpassning. / Questions: How do clients and vendors operate to enable effective relations and social alignment in outsourcing arrangements?   How does the formation of the outsourcing arrangement affect the work in social alignment creation?   Purpose: The main purpose of this study is to research how organisations work with relationships to achieve social alignment between the parties from a contextual perspective. The contextual perspective involves the different aspects that comprises the forming of the outsourcing-arrangement. Through this, we aim to develop greater understanding in how the parties of an outsourcing arrangement form their relationships in practice in a heterogeneous outsourcing environment. This will give a wider perspective to how these contextual aspects affect the social alignment between parties and how the relationships need to be tended to in achieving effective relationships and social alignment.   Method: In achieving the purpose of this thesis, a qualitative method has been applied to the data collection through a series of interviews. A total of six interviews have been conducted with respondents with great experience and leading roles within outsourcing arrengements. Theories that have been applied involve outsourcing relationships, social alignment, boundary spanning and offshore outsourcing, among others.     Conclusion: The organisations work more “ad hoc” in practice than what theoretical guidelines propose. The concept of social alignment from a practical perspective on the other hand is widely applicable and leads to the changing of processes and arranging of efforts to better achieve social alignment between the parties. Further, the aspects that comprise the shape of the outsourcing arrangement are concluded to have effect on the many ways in which the parties work whit their relationships in the forming of social alignment.

The thesis focuses on issues of internal logistics outsourcing of a production company. A concrete example is the cooperation of the logistics provider Dachser s.r.o. and the producer of escalators, moving walkways and elevators Otis Escalators s.r.o. The project is called ILO (Internal Logistics Outsourcing) project and is situated in Břeclav, Czech Republic. After the theoretical introduction follows description of both partners and their relationship. Then the diploma thesis focuses on the phases of the ILO project from its planning and execution to final logistic solution. Work evaluates all these phases and highlights most critical problems. Also suggests ways how to avoid these critical situations in the future and shows benefits of the current solution for the customer. Moreover, it contents optimization suggestions for present solution and recommendations for further development in the future. This text aims to be a guide for future clients considering the implementation of outsourcing and to be independent critique of the entire project for Dachser.

Magíster en Ingeniería de Negocios con Tecnologías de Información / SII Group es una consultora TI multinacional, relativamente nueva en el país, la cual tiene como objetivo estratégico lograr un posicionamiento y crecimiento rápido a mediano plazo para el mercado nacional. Mediante este trabajo de Tesis se buscó un alineamiento con estos objetivos, generar eficacia operacional y diferenciación de los procesos de negocio asociados a una de las cadenas de valor más importantes de la empresa: Outsourcing de Personal TI o Asistencia Técnica. Esta cadena de valor genera un porcentaje importante de los ingresos de la compañía y además cuenta con múltiples oportunidades de mejoras y optimización. Uno de los principales problemas de esta cadena de valor es que existe una alta rotación del personal que entrega los servicios y un nulo apoyo computacional hacia la misma, generando pérdidas, una disminución en la calidad del servicio de cara al cliente y una baja eficiencia en los procesos de negocio. Es por esto que el proyecto propone un re diseño de procesos que afectan principalmente a la gestión de la producción de la cadena de valor, generando detección de renuncias del personal mediante modelos analíticos y como acción mitigadora generar planes de desarrollo profesional para los consultores bajo esta modalidad de trabajo. A su vez mediante la implementación de apoyo tecnológico se espera dar soporte a la cadena de valor, desde el inicio o reclutamiento de un consultor hasta una posible desvinculación. El rediseño de procesos está basado en la metodología de Ingeniería de Negocios a partir de Patrones de Procesos, considerando desde la arquitectura empresarial, diseño detallado de los procesos a través de BPMN, hasta la implementación del proyecto TI que soporta a los mismos. El problema de detección de renuncias de personal fue abordado como un problema de predicción de fuga adaptada a la situación de la empresa, lo cual fue implementado con la ayuda de generación de Modelos Analíticos tales como redes neuronales y arboles de decisión, los cuales dieron resultados fiables en cuanto a la predicción de abandono de empleados, con una confiabilidad del 75% aprox. Además, se concluyó que las variables con más incidencia en la continuidad del consultor no están relacionadas a la formación del profesional (Universidad, Carrera, ni Estudios de Postgrado) sino que están mayormente determinados por las condiciones laborales otorgadas (Capacitaciones, Aumentos, Salario).

Organisations are constantly striving to maximise shareholder wealth by improving effectiveness and efficiency of operations. There has been an emerging trend since the early 1980‟s to outsource functions which were considered non-core. These trends have now moved into the internal audit sphere, a function which was previously maintained in-house. With the outsourcing of Internal Audit Functions issues such as independence and the value adding approach of internal audit are brought into question. This paper explores similarities and differences between public sector internal auditing and its counterpart in the private sector in South Africa. Using survey data collected from a purposive mix of 72 organisations in the South African private and public sector, the degree of internal audit outsourcing, the rationales behind their outsourcing decisions, the types of internal audit services providers, the perceived status of in-house and the perception of Independence of outsourced Internal Audit Functions were investigated. Results from statistical analysis suggest that there was no significant difference in the consideration of outsourcing of Internal Audit Function by sector. The private sector was significantly more likely to consider internal audit a core activity when compared to the public sector while the public sector were more uncertain. No significant differences were observed between sectors with regards to interaction with external auditors in terms of coordination of areas of audit coverage and work schedule. Private companies were significantly more likely to have longer hours provided by interval service providers relative to outside providers when compared to the public sector. The biggest difference appears to be that private companies chose a big 4 accounting firm more often than in the government sector. Conversely the government sector had a higher frequency of choosing smaller accounting firms and specialised internal audit providers when compared to the private sector. The value of this research study contributes to the existing body of knowledge by means of bridging the gap between the theory and practice from a developing economy xvi and emerging market perspective, by highlighting the different perspectives of Internal Audit practice. Challenges that face this developing economy that are of particular interest when considering the sourcing arrangements of the Internal Audit Function, are events (political, social and economical) that have occurred in South Africa during the past 15 years. The public sector element is unique to other studies that were undertaken in South Africa.

The pension fund industry affects an enormous proportion of the world population and consists of more than $20 trillion of assets globally. Hence the performance of pension funds has major effects. This thesis investigates the performance of personal pension funds in the UK, one of the leading pension industries in the world. It identifies two important factors that are largely overlooked in the related literature: fund’s age and management outsourcing. Based on the ‘career concerns’ argument by Holmström (1999), it tests whether fund performance is age dependent, and in particular, whether funds perform better when they are young than when they ‘mature’. Moreover, one of the major features of the pension fund industry has been the enormous growth in management outsourcing. This thesis addresses this issue and tests whether there are differences in the performance between outsourced and internally managed funds, and investigates potential determinants of the decision to outsource. It argues that a ‘fashion to outsource’ may be partially responsible for the trend. Given that a CAPM-APT based analysis is not appropriate for the data at hand, the thesis employs three alternative performance measures, two of which utilise fund-specific benchmarks. The results show that risk-adjusted returns are statistically insignificantly different from zero but funds significantly outperform their benchmarks. Performance is found to change with fund’s age but this relationship is more complex than a simple ‘career-concern’ argument would predict. Risk-adjusted returns of the internally managed and the outsourced funds are both indifferent from zero but the outsourced funds are better at outperforming their benchmarks. Lastly, there is some evidence of a ‘fashion to outsource’. This research is novel in several ways. It provides the first detailed investigation of the performance of the UK personal pension funds. It is the first to address the question of potential factors (other than managerial characteristics) that may explain fund performance. It discusses the rise of outsourcing in the industry and analyses differences/similarities between performance of the outsourced and the internal funds. Finally, it is the first to investigate whether the rapid increase in outsourcing is due to ‘fashion’.

Made available in DSpace on 2014-06-12T17:37:53Z (GMT). No. of bitstreams: 2 arquivo3955_1.pdf: 668196 bytes, checksum: 10e69a660bbbf0c6e4c94ddabed4e260 (MD5) license.txt: 1748 bytes, checksum: 8a4605be74aa9ea9d79846c1fba20a33 (MD5) Previous issue date: 2008 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Atualmente, Tecnologia da Informação (TI) tem assumido um importante papel para o sucesso e a sobrevivência das organizações. Normalmente, as empresas com melhor desempenho implementam uma Governança de TI eficiente para suportar suas estratégias. O aumento da competitividade, a globalização dos mercados, a evolução da tecnologia, a redução de custos, entre outros, contribuem para a contratação de serviços junto a fornecedores externos, através do outsourcing. Acordo de níveis de serviço (Service Level Agreement SLA) é um dos elementos integrados aos contratos de outsourcing e aos mecanismos de governança de TI. Ter um SLA negociado e bem escrito é essencial para o sucesso do outsourcing de TI. O presente trabalho propõe um modelo de negociação integrativa de SLA tendo como base a incorporação de princípios de negociação integrativa nas etapas de um projeto de outsourcing. A relevância do modelo proposto deve-se ao preenchimento da lacuna de pesquisas que associem estes princípios às negociações do SLA. Estes princípios são mais adequados nos ambientes organizacionais sujeitos às relações estáveis ao longo do tempo, onde a comunicação e a confiança entre as partes resultam em elemento de vantagem competitiva, contribuem para um melhor relacionamento e mantêm atitude cooperativa que tendem a criar condições de ganhos mútuos

Tématem mé práce je offshoring v sektoru služeb ve Spojených státech amerických. Offshoring je proces, při kterém jsou rozděleny jednolivé části produkce a některé z nich jsou pak přesunuty do zahraničí. Většinou je motivací k offshoringu snižování nákladů. Offshoring může být spojen s outsourcingem, tj. zajištěním služby nebo výrobku externím dodavatelem. Ve své práci prezentuji teoretické přístupy k offshoringu a outsourcingu a platnost jejich závěrů zkoumám na datech ze sektoru služeb Spojených států amerických. Zaměřila jsem se na služby z kategorie informačních a komunikačních technologií, administrativních služeb poskytovaných firmám a výzkumu a vývoje. Analyzuji zejména data o produkci, produktivitě, zaměstnanosti a mezinárodním obchodě. Poslední část mé práce je analýzou americké vládní politiky zaměřené na negativní dopady offshoringu v sektoru zpracovatelského průmyslu. Zkoumám, je-li účelné takovou politiku zavádět také pro sektor služeb.

Hlavním cílem této práce je navrhnout fungování nově zřízeného střediska outsourcingu po stránce ekonomické, popsat metodiku jak postupovat při zadávání požadavku na nákup komponentů, jak plánovat spotřebu nákladů a jak náklady řídit. Práce obsahuje popis podniku, rozdělení typů outsourcingu, plánování nákladů a návrh reportů vhodných k zobrazení hodnocení střediska.

The diploma thesis is divided into three main parts. The first part deals with the relocation of business activities and processes and its impact on logistics and supply chain. The second part is dedicated to the determinants of the choice of suitable locations for offshoring and a multi-criteria analysis from the theoretical point of view. In the last part the North African region is characterized and multi-criteria analysis of the countries of the region based on selected criteria is carried out. In this analysis there are for comparison also included selected competing countries.

The theoretical part of the master's thesis provides a wide range of information about outsourcing as such -- it covers it's history, definitions and specifications of the basic terms and a legal view on the issue. It also includes a list of services which could be outsourced and divides outsourcing according to the subject. The practical part of the master's thesis analyses the Czech market. It is based on a survey, which deals with many issues already mentioned in the theoretical part. The analysis is performed by both parties to the contract, which means both the user (recipient) and the provider of outsourcing services.