Submitted by Maria Lucia Vides (luciacapelo@icloud.com) on 2018-06-08T01:17:39Z No. of bitstreams: 1 Maria Lucia_Dissertação_Versão Final_FGV.pdf: 1409700 bytes, checksum: da14db671f6a61cda535fe2c6336d035 (MD5) / Rejected by Simone de Andrade Lopes Pires (simone.lopes@fgv.br), reason: Prezada Maria Lucia, Recebemos a postagem do seu trabalho na biblioteca digital e para ser aprovado serão necessários alguns ajustes: 1º CAPA: nome vem acima do título 2º Pagina da Ficha catalográfica: falta a frase “ficha catalográfica elaborada por....” 3º Folha de EPÍGRAFE: excluir a escrita “EPÍGRAFE” 4º RESUMO: a palavra RESUMO deve ser “MAIUSCULA” e centralizado. E se possível aplicar o espaçamento de 1,5. Lembrando que o resumo vem antes do sumário. 5º ABSTRACT: palavra ABSTRACT deve ser “MAIUSCULA” e centralizado. E se possível aplicar o espaçamento de 1,5. Lembrando que o ABSTRACT vem após ao RESUMO antes do sumário. Por favor, faça as alterações necessárias e post o trabalho na biblioteca. Atenciosamente, Atenciosamente, Simone de A Lopes Pires SRA on 2018-06-08T16:41:38Z (GMT) / Submitted by Maria Lucia Vides (luciacapelo@icloud.com) on 2018-06-08T20:53:04Z No. of bitstreams: 1 Maria Lucia_Dissertação_Versão Final_FGV.pdf: 1411018 bytes, checksum: 127246661e2786f6753ea5b0384aeac9 (MD5) / Approved for entry into archive by Simone de Andrade Lopes Pires (simone.lopes@fgv.br) on 2018-06-08T23:41:40Z (GMT) No. of bitstreams: 1 Maria Lucia_Dissertação_Versão Final_FGV.pdf: 1411018 bytes, checksum: 127246661e2786f6753ea5b0384aeac9 (MD5) / Approved for entry into archive by Raphael Xavier (raphael.xavier@fgv.br) on 2018-06-11T13:38:57Z (GMT) No. of bitstreams: 1 Maria Lucia_Dissertação_Versão Final_FGV.pdf: 1411018 bytes, checksum: 127246661e2786f6753ea5b0384aeac9 (MD5) / Made available in DSpace on 2018-06-11T13:38:57Z (GMT). No. of bitstreams: 1 Maria Lucia_Dissertação_Versão Final_FGV.pdf: 1411018 bytes, checksum: 127246661e2786f6753ea5b0384aeac9 (MD5) Previous issue date: 2018-06 / A gestão da competitividade nas organizações tem por prerrogativa a entrega dos melhores resultados de forma que se possa garantir o crescimento e a sustentabilidade de uma instituição. Para tanto, conhecer o cenário em que se está inserido e a dinâmica do setor é essencial para que se possa lograr êxito nesta caminhada. Vários e importantes atores compõem o mundo hospitalar, mas está na figura do médico o poder pela decisão da internação de um paciente, quando essa se faz necessário. Nesse momento, o médico exerce grande influência sobre a definição da instituição hospitalar na qual o paciente será internado. A oportunidade que se apresentou aqui, portanto, foi sobre a perspectiva de ouvir o médico de maneira estruturada, para poder entender o que é importante para esse profissional quando ele analisa uma instituição hospitalar, bem como a avaliação empreendida ao hospital que foi o objeto da pesquisa. Assim, propusemos um instrumento de avaliação da opinião do médico sobre fatores importantes na decisão de um hospital para a internação de um paciente. Adicionalmente, tal instrumento foi aplicado em estudo de caso, em um hospital privado de grande porte da Zona Sul do munícipio de São Paulo. O instrumento proposto mostrou-se eficaz na detecção de fatores importantes. Notou-se que esses fatores de importância podem ser avaliados em casos específicos, como o hospital em estudo. E nesse caso pode-se afirmar que os fatores 'Excelência no atendimento ao paciente', 'Sistema que garanta o exercício médico de forma ética' e 'Foco na segurança do paciente' são os que interferem na tomada de decisão pelo médico no momento da indicação ao paciente de um hospital para internação. Recomenda-se, então, que o presente instrumento de pesquisa possa ser aplicado em outros hospitais privados para aumento de competitividade, benefício da gestão hospitalar e sustentabilidade econômica. / The management of competitiveness in organizations has the prerogative to deliver the best results in a way that guarantees the growth and sustainability of an institution. To do so, knowing the scenario in which it is inserted and the dynamics of the sector is essential for the success of this journey. Several and important actors make up the hospital world, but it is in the figure of the doctor the power by the decision of the hospitalization of a patient, when this becomes necessary. At that moment, the doctor exerts great influence on the definition of the hospital institution in which the patient will be hospitalized. The opportunity presented here, therefore, was about the perspective of listening to the doctor in a structured way, to be able to understand what is important for this professional when he analyzes a hospital institution, as well as the evaluation made to the hospital that was the object of the research. Thus, we have proposed here an instrument for evaluating the doctor's opinion on important factors in the hospital decision for the hospitalization of a patient. Additionally, this instrument was applied in a case study, in a large private hospital in the southern part of the municipality of São Paulo. The proposed instrument was effective in detecting important factors. It was noted that these factors of importance can be evaluated in specific cases, such as the hospital under study. In the hospital under study, the factors 'Excellence in patient care', 'System that guarantees ethical medical practice' and 'Focus on patient safety' are those that interfere in decision making by the physician in the moment of the patient’s indication of a hospital for hospitalization. It is therefore recommended that this research instrument be applied in other private hospitals to increase competitiveness, benefit of hospital management and economic sustainability.

Magister Commercii - MCom / Broad access to healthcare services is a key factor of human development in any country. The current health care situation in South Africa can be diagnosed as critical. The hospitals are understaffed, over-occupied and the diseases like Human Immunodeficiency Virus (HIV) give health care workers additional challenges. The demand for management skills in the health sector including those for nurse managers is high. A recent World Health Organization (WHO) study of nurses working in maternal health services identified good management as more important than salary, unless the remuneration was dramatically higher. In South Africa, little empirical research exists about the management skills of nurse managers, even though proper management of human resources is vital to achieve better outcomes and access to health care around the world. In South Africa, a greater focus on human resource management in health care and more research is needed to develop new policies that will help to address the skills gap of nurse managers. The object of this research project was to identify the gaps between required and existing management skills of senior nurse managers in South Africa in private and public hospitals. Once identified, this skills gap assessment can be used by employers and policy-makers to define the management education that nurse managers require. The research is based on a survey of nurse managers in private and public hospitals using a questionnaire. The survey instrument was based on prior research of hospital managers' competencies in South Africa, and a review of the related theoretical literature. / South Africa

Compassionate care is a crucial component of patient care in nursing practice in the broad context of holistic care. However, it is seemingly difficult for nurses to identify what exactly comprises compassionate care and how to provide it to patients. The purpose of the study was to explore the experiences of professional nurses on how they provide compassionate patient care. A qualitative descriptive study design based on narrative analysis was used. Thirteen professional nurses (PNs) from a private hospital were purposefully recruited to participate. Data was collected using written stories and professional lifelines. Data was analysed using thematic and narrative analysis. The following themes were identified such as treating the patient as a whole, inadequate knowledge and skills, and barriers to providing compassionate care. Future research using quantitative approach and large samples was recommended. / Health Studies / M.A. (Health Studies)

Submitted by Katia Gould (katia.gould@yahoo.com.br) on 2018-10-10T18:32:57Z No. of bitstreams: 1 TA. Katia Gould. 2018. VERSÃO FINAL. Governança Corporativa..pdf: 1284666 bytes, checksum: fae510cd20129d5a2bd6f78247230d95 (MD5) / Approved for entry into archive by Tamara Oliveira (tamara.oliveira@fgv.br) on 2018-10-11T19:21:10Z (GMT) No. of bitstreams: 1 TA. Katia Gould. 2018. VERSÃO FINAL. Governança Corporativa..pdf: 1284666 bytes, checksum: fae510cd20129d5a2bd6f78247230d95 (MD5) / Approved for entry into archive by Suzane Guimarães (suzane.guimaraes@fgv.br) on 2018-10-15T16:55:06Z (GMT) No. of bitstreams: 1 TA. Katia Gould. 2018. VERSÃO FINAL. Governança Corporativa..pdf: 1284666 bytes, checksum: fae510cd20129d5a2bd6f78247230d95 (MD5) / Made available in DSpace on 2018-10-15T16:55:06Z (GMT). No. of bitstreams: 1 TA. Katia Gould. 2018. VERSÃO FINAL. Governança Corporativa..pdf: 1284666 bytes, checksum: fae510cd20129d5a2bd6f78247230d95 (MD5) Previous issue date: 2018-09-12 / Governança Corporativa é um tema atual e de grande relevância. Os códigos de boas práticas funcionam como uma referência e um norteador para todas as empresas, porém, cada tipo de organização possui peculiaridades em termos de governança. A importância do tema fica limitada às empresas de capital aberto, pela carência de ferramentas que avaliem a evolução nas companhias fechadas. O presente trabalho organizou-se a partir de uma metodologia qualitativa e tem por objetivo levantar instrumentos existentes para avaliação da governança corporativa, verificar se atendem as especificidades de um hospital privado sem fins lucrativos e apresentar a proposta de uma ferramenta mais apropriada às particularidades da organização em estudo, uma associação. / Corporate Governance is a current subject of great relevance. Codes of good practice act as a reference and as a guideline for all companies, but each type of organization has peculiarities in terms of governance. The importance of the issue is limited to publicly traded companies, due to the lack of tools that compare the evolution of privately held companies. The present study was organized from a qualitative methodology and aims to raise existing instruments for corporate governance evaluation, verify if they meet the specific characteristics of a private non-profit hospital and submit a proposal for an evaluation, more appropriate to the particularities of the organization under study: an association.

Triage assessment of patients on arrival at the emergency unit is an essential function in quality emergency care provision. Triage is the process of sorting and prioritising patients according to their level of acuity. This study was performed within an emergency unit that experienced serious problems with the sorting of patients on their arrival. After implementation of the Cape Triage Score, a questionnaire was distributed amongst staff utilising the new triage system. The investigation sought to answer specific questions concerning the triage nurse's roles, competencies required and strengths and weaknesses of the implemented system. The study also suggests guidelines to improve the triage system within the unit. The triage system was received well by participants. The roles of the triage nurse are multifaceted and extensive competencies are required. The strengths of the implemented triage system outweighed the weaknesses as perceived by the respondents. Guidelines for implementing triage in emergency units are provided. / Health Studies / M.A. (Health Studies)

In hierdie beskrywende studie is die belang van sorg in verpleegbestuur ondersoek. Die Nyberg Caring Assessment Scale (Nyberg 1989) is benut om die data in te samel. Die doel van die studie was om die sienings van verpleegbestuurders en die ervarings van verpleegkundiges betreffende sorgkonsepte te bepaal. Die data is deur middel van vraelyste by private hospitale in Pretoria ingesamel. Die data-analise het getoon dat verpleegbestuurders en verpleegkundiges sorg as belangrik in verpleegbestuur beskou. Daar is verskille betreffende die sienings van verpleegbestuurders en die ervarings van verpleegkundiges aangaande sorg in verpleegbestuur waargeneem. Dit blyk dat verpleegbestuurders en verpleegkundiges 'n behoefte aan opleiding betreffende sorg in verpleegbestuur benodig en 'n kort kursus is ontwerp om hierdie behoeftes aan te spreek / In this study the importance of caring in nursing management was researched. The Nyberg Caring Assessment Scale (Nyberg 1989) was used to collect data. The purpose of the study was to investigate viewpoints of nurse managers and experiences of nurses regarding caring concepts. The data was collected by means of questionnaires at private hospitals in Pretoria. It was clear from the data analysis that nurse managers and nurses regard caring important in nursing management. Perceptions of nurse managers and the experiences of nurses on caring in nursing management, differ. It was clear that nurse managers and nurses experience a need for training with regard to caring in nursing management and a short coarse was design to address the need / Health Studies / M.A. (Verpleegkunde)

This study aimed to provide evidence on knowledge of attitudes toward standard precautions (SPs) and its practice of Healthcare Workers (HCWs) in government and private hospitals in Botswana. It utilised descriptive cross-sectional methodology. A range of significant findings were revealed. Good practice of SPs was noted more amongst the HCWs in government than in private hospitals. Knowledge of SPs amongst HCWs in government hospital was significantly and positively correlated to good practice of SPs. Registered Nurses (RNs) had better knowledge of SPs than HealthcareAssistants (HCAs).There was no significant difference between RNs and HCAs practice of SPS and attitudes toward the same. No significant difference in the knowledge, attitudes and practice of SPs was noted between General Practitioners (GPs) and RNs. No significant difference in the knowledge, attitudes and practice of SPs was observed between GPs and HCAs. The study findings have implications for the application of SPs in practice / Health Studies / M.A. (Public Health)

Triage assessment of patients on arrival at the emergency unit is an essential function in quality emergency care provision. Triage is the process of sorting and prioritising patients according to their level of acuity. This study was performed within an emergency unit that experienced serious problems with the sorting of patients on their arrival. After implementation of the Cape Triage Score, a questionnaire was distributed amongst staff utilising the new triage system. The investigation sought to answer specific questions concerning the triage nurse's roles, competencies required and strengths and weaknesses of the implemented system. The study also suggests guidelines to improve the triage system within the unit. The triage system was received well by participants. The roles of the triage nurse are multifaceted and extensive competencies are required. The strengths of the implemented triage system outweighed the weaknesses as perceived by the respondents. Guidelines for implementing triage in emergency units are provided. / Health Studies / M.A. (Health Studies)

In hierdie beskrywende studie is die belang van sorg in verpleegbestuur ondersoek. Die Nyberg Caring Assessment Scale (Nyberg 1989) is benut om die data in te samel. Die doel van die studie was om die sienings van verpleegbestuurders en die ervarings van verpleegkundiges betreffende sorgkonsepte te bepaal. Die data is deur middel van vraelyste by private hospitale in Pretoria ingesamel. Die data-analise het getoon dat verpleegbestuurders en verpleegkundiges sorg as belangrik in verpleegbestuur beskou. Daar is verskille betreffende die sienings van verpleegbestuurders en die ervarings van verpleegkundiges aangaande sorg in verpleegbestuur waargeneem. Dit blyk dat verpleegbestuurders en verpleegkundiges 'n behoefte aan opleiding betreffende sorg in verpleegbestuur benodig en 'n kort kursus is ontwerp om hierdie behoeftes aan te spreek / In this study the importance of caring in nursing management was researched. The Nyberg Caring Assessment Scale (Nyberg 1989) was used to collect data. The purpose of the study was to investigate viewpoints of nurse managers and experiences of nurses regarding caring concepts. The data was collected by means of questionnaires at private hospitals in Pretoria. It was clear from the data analysis that nurse managers and nurses regard caring important in nursing management. Perceptions of nurse managers and the experiences of nurses on caring in nursing management, differ. It was clear that nurse managers and nurses experience a need for training with regard to caring in nursing management and a short coarse was design to address the need / Health Studies / M.A. (Verpleegkunde)

This study aimed to provide evidence on knowledge of attitudes toward standard precautions (SPs) and its practice of Healthcare Workers (HCWs) in government and private hospitals in Botswana. It utilised descriptive cross-sectional methodology. A range of significant findings were revealed. Good practice of SPs was noted more amongst the HCWs in government than in private hospitals. Knowledge of SPs amongst HCWs in government hospital was significantly and positively correlated to good practice of SPs. Registered Nurses (RNs) had better knowledge of SPs than HealthcareAssistants (HCAs).There was no significant difference between RNs and HCAs practice of SPS and attitudes toward the same. No significant difference in the knowledge, attitudes and practice of SPs was noted between General Practitioners (GPs) and RNs. No significant difference in the knowledge, attitudes and practice of SPs was observed between GPs and HCAs. The study findings have implications for the application of SPs in practice / Health Studies / M.A. (Public Health)