Thesis (MPH.) --University of Limpopo, 2015 / BACKGROUND: There were perceptions that doctors as Medical Superintendents were unable to provide proper financial management of hospitals, thus administrators were appointed to manage hospitals irrespective of qualifications. The aim of the study was to determine how public hospitals are managed in Waterberg district (Limpopo province). METHOD: A cross sectional survey was conducted among 27 hospital managers in the Department of Health Limpopo province, in Waterberg district hospitals. A self -administered questionnaire was used for data collection. Data were analyzed using SPSS version 22.0, where both descriptive and inferential analysis was conducted. RESULTS: Of the 27 managers, 59.3% were females 40.7% compared to males. 96.3% of managers reported that they did not correctly implement PMDS and polices on RWOP were not applied. There was no statistical difference in management styles, according to gender (p>.05) and managers had a fair working relationship among themselves. CONCLUSION: According to the study, there is a great need to train hospital managers in management skills and other related policies, and giving them support in terms of resources such as: staffing especially health professionals, financial and working resources.

A constructive, highly professional relationship between tax authorities and taxpayers is essential for tax compliance. The aim of the present paper was to explore systematically the determinants of this relationship and related tax compliance behaviors based on the extended slippery slope framework. We used in-depth qualitative interviews with 33 self-employed taxpayers and 30 tax auditors. Interviewees described the relationship along the extended slippery slope framework concepts of power and trust. However, also novel sub-categories of power (e.g., setting deadlines) and trust (e.g., personal assistance) were mentioned. Furthermore, also little-studied categories of tax behavior emerged, such as accepting tax behavior, e.g., being available to the tax authorities, or stalling tax behavior, e.g., the intentional creation of complexity. The results comprehensively summarize the determinants of the tax relationship and tax compliance behaviors. Additionally, results highlight future research topics and provide insights for policy strategies.

Nagrinėjamo darbo objektas yra visos viešosios įstaigos, kurių steigėjas ir (ar) dalininkas yra savivaldybė, tačiau kokybinio tyrimo analizę atlikau Kauno miesto, Prienų rajono, Birštono savivaldybių bei Birštono savivaldybės žinioje esančios VŠĮ “Tulpės” sanatorijos pateiktais duomenimis. Tyrimui atlikti buvo pasirinkta nagrinėti viena įdomesių VŠĮ sričių – kultūros sektoriui priskirtos VŠĮ. Kauno mieste tokio pobūdžio VŠĮ yra nemažai, tačiau kokybinio tyrimo metu paaiškėjo, jog mažesnėse savivaldybėse kultūros sričiai priskiriamų VŠĮ nėra daug, taigi teko keisti tyrimo kryptį ir nagrinėti įvairių sričių VŠĮ. Taigi darbo tikslas ištirti ir išanalizuoti VŠĮ, kurių steigėja ir/ar dalininkas savivaldybė, autonomijos, priežiūros ir kontrolės problematiškumą. Darbas sudarytas iš penkių dalių, iš kurių paskutinės trys dalys yra nagrinėjamos remiantis kokybinio tyrimo duomenimis. Pirmoje dalyje analizuojamas specializuotų vykdomųjų agentūrų kūrimasis tradicinių viešojo sektoriaus reformų kontekste, remiantis skirtingų šalių praktika bei nagrinėjamos Naujosios viešosios vadybos reformos agentūrų kūrimosi aspektu. Antroje dalyje analizuojamos viešosios įstaigos viešojo administravimo sistemoje, bei jų juridinis ir teisinis statusas. Taip pat nagrinėjamas VŠĮ, esančių LR savivaldybių žinioje, skaičius, veiklos charakteristika, steigimo tikslai bei kylančios diskusijos dėl VŠĮ naudingumo. Trečioje, ketvirtoje ir penktoje dalyse yra pristatomi esminiai kokybinio tyrimo objektai bei... [toliau žr. visą tekstą] / The purpose of this paper is to analyze public institutions that are established and owned or co-owned by municipality. Thought qualitative research has been conducted based on data of Kaunas city, Prienai district, Birstonas district municipalities as well as public office “Tulpe” health spa (sanatorium). The research was meant to target areas of particular interest within public institutions– institutions that belong to culture and education affairs. There is number of institutions of that type in Kaunas. During qualitative research it became apparent that smaller municipalities don’t have many institutions of that type, therefore direction of the research had to be changed to include institutions of other types as well. Therefore the purpose of this paper is to analyze public institutions that are owned/co-owned by municipality, problems related to their autonomy, supervision and control. The paper is made of five parts, the last three of which are based on qualitative research. First part is analyzing establishment of specialized operational agencies in context of reforms in traditional public sector. That is based on practice of many different countries as well as aspects of creation of New Public Management agencies. Second part is analyzing public offices in the system of public administration together with their legal status. It is also analyzing number of public institutions run by LR municipalities, characteristics of their activities, purpose of creation and... [to full text]

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Submitted by Maria Medeiros (maria.dilva1@ufcg.edu.br) on 2018-09-06T12:43:28Z No. of bitstreams: 1 GEISA MARIA RODRIGUES DE VASCONCELOS - DISSERTAÇÃO (PROFIAP-CCJS) 2016.pdf: 8079758 bytes, checksum: 44dd718fc14ed0c01ce835c47b0bdf11 (MD5) / Made available in DSpace on 2018-09-06T12:43:28Z (GMT). No. of bitstreams: 1 GEISA MARIA RODRIGUES DE VASCONCELOS - DISSERTAÇÃO (PROFIAP-CCJS) 2016.pdf: 8079758 bytes, checksum: 44dd718fc14ed0c01ce835c47b0bdf11 (MD5) Previous issue date: 2016-11-16 / O passar das décadas acarretou mudanças não somente no modo de vida das pessoas, como também trouxe consequências para as organizações e seus modos de gestão. A atual era do conhecimento elegeu o compartilhamento de conhecimento e os ativos intangíveis dos indivíduos como a maior vantagem competitiva e fonte de valor das instituições. O serviço público não está a margem dessa tendência e reconhece na Gestão do Conhecimento o meio de agregar eficiência, eficácia e efetividade aos serviços oferecidos aos cidadãos. Em termos de adesão, o serviço público federal ainda é tímido e a adoção da Gestão do conhecimento prima por um bom diagnostico para sua adequada implementação e execução. Ciente dessa necessidade, este trabalho buscou verificar quais são as práticas de Gestão do Conhecimento adotadas pela Universidade Federal Rural do Semi-Árido- UFERSA a partir da identificação em seu cotidiano operacional. Para tanto, situou-se a Gestão do Conhecimento no contexto das instituições públicas; expôs-se a situação no âmbito da universidade; apresentaram-se alguns dos modelos de diagnóstico e implementação apontados pela literatura e selecionou-se o Método OKA- Organizational Knowledge Assessment elaborado pelo Banco Mundial e aperfeiçoado para a Administração Pública Brasileira. A partir de uma versão reduzida do questionário original do método e do uso do software SysOKA, servidores dos quatro campi da universidade foram arguidos sobre sua percepção quanto a aplicação de práticas da GC nas atividades administrativas e na tomada de decisões. Identificou-se que a UFERSA tem o melhor e o pior desempenho para a Gestão do Conhecimento dentro do elemento de Sistemas, especificamente nas dimensões de Infraestrutura do Conhecimento e Programa de GC e que os elementos de Pessoas e Processos apresentam resultados em sua maioria Insatisfatórios com margem para melhorias. Constatou-se ainda que o cenário da GC na UFERSA não diverge muito da situação de outras organizações brasileiras: de uma forma geral existem indícios da presença de atividades de GC, todavia ainda necessitam de fomento, estímulo e inclusão na cultura institucional. Conclui-se que a Gestão do Conhecimento na UFERSA está presente em atividades difusas e não reconhecidas como tal e que existem obstáculos e pouco incentivo à criação e disseminação do conhecimento. Há desconhecimento quanto a ferramenta e seus benefícios, e o conhecimento ainda está retido nos servidores mais experientes. Contudo, há bastante campo para melhorias visto que os servidores são dispostos a colaborar com seus pares e legitimam a necessidade da circulação de informação e de conhecimento rotineiro e estratégico dentro da universidade. / The passing of decades has entailed changes not only in people’s way of life, but has also brought consequences to the companies and their management arrangements. The current era of knowledge has elected the sharing of knowledge and the intangible assets of individuals as the biggest competitive advantage and as a value source of institutions. Public service is not on the margin of this trend and recognizes in the Knowledge Management the way of merge efficiency, efficacy and effectiveness with the services offered to citizens. In terms of adhesion, the federal public service is still timid and the adoption of Knowledge Management aims a good diagnosis for its appropriate implementation and execution. Aware of this need, this paper has pursued to verify which are the practices of Knowledge Management adopted by the Federal University of Semi-Árido – UFERSA from the identification in its operational routine. For this purpose, nowledge Management has been situated in the context of public institutions; the situation has been exposed in the university’s framework; there has been presented some of the diagnosis and implementation models pointed by literature and there has been selected the Method OKA – Organization Knowledge Assessment, elaborated by the World Bank and perfected to the Brazilian Public Administration. Starting from a reduced version of the original questionnaire of the method and use of software SysOKA, servers of the four campi of the university were questioned about their perception towards the application of KM in the administrative activities and in decision-making. There has been identified that UFERSA has the best and worst performance to Knowledge Management inside the element of Systems, specifically in the dimensions of Knowledge Infrastructure and KM Program and that the elements of People and Processes present results in its majority unsatisfactory with a margin for improvement. There has also been determined that the scenario of KM at UFERSA does not diverge a lot from the situation of other Brazilian companies: on the whole there are signs of the presence of KM activities, however they still need fostering, encouragement and inclusion at the institutional culture. It is concluded that the Knowledge Management at UFERSA is present in diffused and activities not recognized as such and there are obstacles and little incentive to the creation and dissemination of knowledge. There is unawareness as far as the tool and its benefits, and the knowledge is still retained in the more experienced servers. However, there is a lot of place for improvement since the servers are willing to collaborate with their peers and legitimate the need of circulation information and daily and strategic knowledge in the university.

Submitted by Oliveira Santos Dilzaná (dilznana@yahoo.com.br) on 2016-04-25T12:05:19Z No. of bitstreams: 1 Dissertação de Hildon Oliveira Santiafo Carade.pdf: 1944830 bytes, checksum: 287a6d166f785cc10a821be5f62d006d (MD5) / Approved for entry into archive by Ana Portela (anapoli@ufba.br) on 2016-04-29T13:52:34Z (GMT) No. of bitstreams: 1 Dissertação de Hildon Oliveira Santiafo Carade.pdf: 1944830 bytes, checksum: 287a6d166f785cc10a821be5f62d006d (MD5) / Made available in DSpace on 2016-04-29T13:52:34Z (GMT). No. of bitstreams: 1 Dissertação de Hildon Oliveira Santiafo Carade.pdf: 1944830 bytes, checksum: 287a6d166f785cc10a821be5f62d006d (MD5) / FAPESB / A presente dissertação pretende discutir as relações entre uma instituição pública de ensino superior – a Faculdade de Filosofia e Ciências Humanas da UFBA, e um extrato da sociedade – os bairros que compõem a sua vizinhança. Para tanto, partirei da análise da presença de jovens beneficiários de um programa social – o Programa Agente Jovem (PAJ) – nas dependências da citada instituição. Tal presença foi interpretada como sendo uma “invasão solerte”. Porém, com este termo podemos entender tanto os padrões de urbanização da cidade de Salvador, quanto a emergência das classes mais baixas nos espaços universitários. Veremos também que, de um estado de invisibilidade, o grupo de jovens constituído pelo PAJ foi progressivamente emergindo para uma “visibilidade perversa”, por conta de episódios de violência urbana que eclodiram nas áreas interna e externa do campus universitário, no decorrer do ano de 2008. Estas ocorrências estimularam um debate no âmbito da UFBA acerca das relações entre a universidade e as comunidades populares. Nestas discussões, a chamada “extensão comunitária” foi apontada como uma solução para a diminuição da violência que emanava desses locais, criando-se assim uma espécie de poder tutelar, isto é, uma forma de constituição da autoridade dos universitários frente aos moradores das áreas pobres da cidade. Porém, da perspectiva destes, eram os universitários que precisavam ser disciplinados de acordo à lógica cultural que lhes era específica. This essay discusses the relationship between a public institution of higher education - the School of Philosophy and Humanities of the UFBA, and an extract of society - the neighborhoods that make up your neighborhood. For this, leave the analysis of the presence of young beneficiaries of a social program – the Programa Agente Jovem (PAJ) - the premises of that institution. This presence was interpreted as an “cunning invasion”. However, with this term we understand both the patterns of urbanization in the city of Salvador, as the emergence of lower classes in the universities spaces. We will also see that in a state of invisibility, the youth group formed by the PAJ was gradually emerging for a “perverse visibility”, due to episodes of urban violence that erupted in the areas inside and outside the university campus, during the year 2008. These events prompted a debate within the UFBA about relations between the university and popular communities. In these discussions, the "continuing education" was cited as a solution to reducing the violence that emanated from these locations, thus creating a sort of tutelary power, that is, a form of constitution the authority of the university facing the residents of the areas urban poor. However, from the perspective of these were college students who needed to be disciplined according to the cultural logic that they were specific.

Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2016-06-29T14:04:23Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) CFCH_Mest_CiencPol_Dissert_ArranjInstitTCsBRePT_VersaoFinal_Extensao_PDF.pdf: 1092529 bytes, checksum: 9ad819610447a70cf0d30ec7d7a7aaf2 (MD5) / Made available in DSpace on 2016-06-29T14:04:23Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) CFCH_Mest_CiencPol_Dissert_ArranjInstitTCsBRePT_VersaoFinal_Extensao_PDF.pdf: 1092529 bytes, checksum: 9ad819610447a70cf0d30ec7d7a7aaf2 (MD5) Previous issue date: 2013-07-11 / CAPEs / O presente trabalho proporcionará duas contribuições fundamentais: conhecimento empírico sobre os arranjos institucionais dos Tribunais de Contas da União e de Portugal; e o fato de se constituir em estudo comparativo, área pouco explorada academicamente. Em outras palavras, propõe-se efetuar uma pesquisa descritivo-comparativa entre os arranjos institucionais destes órgãos de controle externo. Para tanto, a partir da literatura sobre neo-institucionalismo – adotando-se a visão do institucionalismo histórico, accountability horizontal, estudos comparados e dos próprios tribunais de contas, derivaram-se sete objetivos de pesquisa referentes ao controle horizontal exercido pelo Tribunal de Contas da União, pós Constituição de 1988, e pelo Tribunal de Contas de Portugal, pós Revolução de 1974, quais sejam: a) identificar quais são os arranjos institucionais dos Tribunais de Contas da União e de Portugal; b) avaliar quais as semelhanças e diferenças presentes em cada instituição analisada; c) avaliar se o arranjo institucional – regras, procedimentos, atores decisórios – de cada instituição pesquisada lhes permite exercer de maneira independente suas funções constitucionais; d) averiguar se estas instituições possuem mecanismos coercitivos capazes de fazer valer suas decisões; e) verificar se seus membros são revestidos das garantias necessárias à atuação também independente; f) analisar se sua estrutura burocrática é aparelhada com quadros técnicos adequados a exercerem as complexas tarefas relacionadas ao controle administrativo-financeiro; g) comparar os dados obtidos a fim de compreender como estas instituições em interação com o contexto político criam condições favoráveis (ou desfavoráveis) à accountability, afetando a capacidade dos representados de controlarem seus representantes. Num primeiro momento, a pesquisa se destina a conhecer e descrever os arranjos institucionais das instituições de controle a partir de questões básicas relativas à estruturação e ao funcionamento de cada um dos países estudados. A par destas informações, adentra-se, na sequencia, à fase analítica do trabalho, em que os dados obtidos são comparados. Por fim, as conclusões apontam as condições favoráveis para o exercício da accountability, bem como reforçam a necessidade de novos estudos para aprofundamento das discussões sobre o tema proposto. / This work will provide two fundamental contributions: empirical knowledge about the institutional arrangements of the Courts of Audit and Portugal, and the fact constitute comparative study, little explored area academically. In other words, it is proposed to make a descriptive-comparative institutional arrangements of these external control bodies. Therefore, from the literature on neo-institutionalism - adopting the vision of historical institutionalism, horizontal accountability, and comparative studies of their own courts of accounts, were derived seven research objectives for the horizontal control exercised by the Court of Union, after the 1988 Constitution, and the Court of Portugal, after the 1974 Revolution, which are: a) to identify what are the institutional arrangements of the Courts of Audit and Portugal b) assess what the similarities and differences present in each institution analyzed c) assess whether the institutional arrangement - rules, procedures, decision-making actors - each research institution allows them to exercise their functions independently constitutional d) determine whether these institutions have coercive mechanisms able to enforce its decisions; e) verify that its members are coated with the guarantees necessary for the independent performance also f) whether its bureaucratic structure is rigged with adequate technical staff to carry out the complex tasks related to the administrative and financial control; g) compare the data obtained in order to understand how these institutions interact with the political context are favorable (or unfavorable) to accountability, affecting the ability of the represented control their representatives. Initially, the research is designed to discover and describe the institutional arrangements of the institutions of control from the basic issues relating to the structuring and operation of each of the countries studied. Alongside this information, enters up, in sequence, the analytical phase of the work, in which the data obtained are compared. Finally, the findings indicate favorable conditions for the exercise of accountability, and reinforce the need for further studies to further the discussion on the proposed topic.

Total quality management [TQM] is an approach to improving the competitiveness, effectiveness and flexibility of the whole organization through the improvement of the organizational processes and those who perform them. There has been a rising interest among public sector professionals in examining the applicability and usefulness of TQM methods to public organizations. This research provides descriptive information about the experience of three health care organizations that vary in terms of ownership, whether being publicly or privately owned, with implementing TQM. Participants at these organizations were interviewed, and/or surveyed and observed. The study provides a narrative description of each organization's experience with TQM (their Quality Story) and it compares the implementation of TQM in the three organizations. Moreover, the study explores what role, if any, does ownership have on the implementation of TQM. Finally, the study presents some lessons that could be derived from the experience of these organizations. Conclusions are drawn that TQM could be successfully implemented in both sectors, provided that the process of implementation follows the specific guidelines and principles established in the field. Moreover, difference in ownership between public and private organizations, though important, is not the major factor influencing the implementation and any possible outcomes of a TQM innovation effort. It is rather the involvement and commitment of top management that seem to have the upper hand in influencing the implementation and any possible outcomes of TQM, in public as well as private organizations. However, the research suggests that public sector organizations are more challenged in implementing TQM, due to the multiplicity of their customers and more scrutiny of the tax payer and the media.

Amid declining state funding, do public universities seek alternative revenue streams to keep tuition and fees down? Is such diversification only a public university phenomenon? If both private and public schools are seeking new sources of revenue, then state appropriations may not be the impetus. Instead, institutional characteristics may have a greater influence. In addition, would those higher education institutions (HEIs) with a greater propensity to generate alternative revenue have a greater rate of survival? I examine HEIs by sector using the Integrated Postsecondary Education Data System (IPEDS) from fiscal years 2003–2004 through 2016–2017 and provide future researchers with guidance on its use. Controlling for different states’ policies, politics, and fiscal health, I find that institutional characteristics influence certain HEIs to seek alternative revenue streams and that these characteristics often strengthen the relationship between state appropriations and alternative revenue sources. Furthermore, the findings suggest that generating alternative revenue, as I define it, may play a role in the survival of HEIs. / Business Administration/Accounting