Organisational commitment has been suggested as a function of the degree of integration and congruence of individual and organisational goals and values. The more employees can satisfy their needs through work, the more they will be committed to an organisation. The organisational conditions that influence such need satisfaction are generally known as quality of worklife (QWL). The purpose of the study was to examine the relative importance and perceived presence of factors associated with QWL, their relationships with organisational commitment (OC), and demographic patterns of their relationships for nonsupervisory employees in Malaysia. Underlying questions explored were the crosscultural universality of theories of QWL and OC and their utility for management policy and action. The research instrument employed was a survey questionnaire in the Malaysian language based on Western models of QWL and OC and using Likert scaling. Usable responses were obtained from 672 employees in 671 organisations. Statistical analysis was carried out using factor analysis, t-test, analysis of variance and multiple regressions. The Western model and measures of affective, normative and continuance commitment were generally supported, but two sub-factors emerged for continuance commitment relating to cost of leaving and lack of alternatives. The collectivist nature of Malaysian culture emerged as an important determinant of QWL and, in turn, OC. The most important QWL factors were workplace integration, work environmenta nd supervision. The first two of these were perceived as those most present. Different demographic relationships emerged between affective, normative and continuance commitment and QWL. Indicators for changing management policies and action to improve QWL and hence OC among non-supervisory employees in Malaysia concern work environment, workplace integration and the social relevance of work. The equity of pay and benefits, though itself an unimportant QWL factor, was also related to affective commitment.

O presente trabalho foi realizado com o objetivo principal de analisar o Programa de Qualidade de Vida no Trabalho (PQVT) da UNIFAL-MG – campus sede, no quadro de seus servidores. Por meio da pesquisa, foi possível entender que a QVT envolve um conjunto de ações que estimulam um ambiente de trabalho saudável, contribuindo para a elaboração de indicadores de QVT que se tornem um instrumento que proporcione estratégias, ações e debates, contribuindo na prevenção de adoecimentos e na elaboração de políticas de gestão de pessoas, reduzindo desta forma os índices de absenteísmo. Nesta investigação, através de um estudo de caso procurou-se: 1) Avaliar a percepção e satisfação dos servidores docentes e técnicos administrativos em educação da UNIFAL-MG que participam e que não participam do PQVT na IFE; 2) Avaliar a percepção da gestão sobre o PQVT na UNIFAL-MG; 3) Verificar o motivo da não participação de servidores no PQVT; 4) Analisar o total global de faltas ao trabalho dos servidores devido a problemas médicos que podem ser reduzidos com os projetos/ações do PQVT (estes dados já estão inseridos em um software interno do Subsistema Integrado de Atenção à Saúde do Servidor (Sistema SIAPE Saúde / SIASS); 5) Identificar as causas do absenteísmo e 6) Identificar e propor oportunidades de melhorias no PQVT, no âmbito da UNIFAL-MG. / The present study was carried out with the main objective of analyzing the Work Quality of Life Program ((QWL) programs) of UNIFAL-MG – headquarters campus, within the framework of its servers. Through the research, it was possible to understand that QWL involves a set of actions that stimulate a healthy work environment, contributing to the development of QWL indicators that become an instrument that provides strategies, actions and debates, contributing to the prevention of diseases and in the elaboration of personnel management policies, thus reducing absenteeism rates. In this investigation, a case study was sought: 1) Evaluate the perception and satisfaction of the faculty and administrative staff in education of UNIFAL-MG that participate in the (QWL) programs in the FIEH; 2) Evaluate the perception of management over of servers in the (QWL) programs; 3) Check the reason for the non-participation of servers in the (QWL) programs; 4) To analyze the overall total of server absences due to medical problems (data inserted in an internal software of the Integrated Subsystem of Attention to the Health of the Server (System SIAPE Health / SIASS); 5) Identify the causes of absenteeism, and; 6) Identify and propose opportunities for improvement in the (QWL) programs, within UNIFAL-MG.

Made available in DSpace on 2014-12-17T13:53:15Z (GMT). No. of bitstreams: 1 JassioPM.pdf: 1437243 bytes, checksum: ec14e1d0383f18462372060dc14f0ba1 (MD5) Previous issue date: 2007-05-04 / The theoretical recital of the present study it is initiated of the evidence that the work occupies an important space in the man s life in way that the majority of the people works and passes great part of its time inside organizati ons. However, it is verified that the relation between man and work is becoming increasingly disagreement a time that the employees had started to complain work s routines, stress, not use all their potential and inadequate work s conditions. It can be observed by the way of Dejours (1994) studies. Thus, as contribution for the quality of work life s (QWL) studies the research developed here objectified to characterize the public employees quality of work life at EMATER -RN taking as reference an instrumen t of research synthesized from the typical academic literature of the subject. The synthesis of an ampler instrument is a necessity not taken care to the literature that treats on the subject but already perceived by some studies like Moraes et al (1990); Rodrigues (1989); Siqueira & Coleta (1989); Moraes et al (1992); Carvalho & Souza (2003); El -Aouar & Souza (2003) and Mour?o, Kilimnick & Fernandes (2005); Adorno, Marques & Borges (2005) amongst others. These studies point out weak points of the existing models in the QWL s literature, as well as they recommend the elaboration of a model more flexible, that contemplates Brazilian cultural characteristics, and that contemplates the entire variable studied in the main existing models. For reach this objectiv e the adopted methodology was characterized as a case study with collected data in qualitative and quantitative way. Questionnaires and comments had been used as sources of evidences. These evidences had been tabulated through of statistical package SPSS ( Statistical Package for Social Science), in which the main technique of multivariate analysis used were the factorial analysis. As for the gotten results, it was verified the grouping of the quality of work life s indicators in 11 factors which are: Work s execution, Individual accomplishment, Work s equity, Relation individual and organization, Work s organization, Adequacy of the remuneration, Relation between head and subordinate, Effectiveness of the communication and the learning, Relation between work and personal life, Participation and Effectiveness of the work processes. Whatever to the characterization of the EMATER -RN s quality of work life it was clearly that to the measure that the satisfaction s evaluation with the QWL in the organization walks to intrinsic factors for extrinsic factors this level of satisfaction goes diminishing what points to the importance to improve these extrinsic factors in the institution. In summary it is possible to conclude that the organization studied has offered a significant set of referring variable to the quality of work life of the individual / A fundamenta??o te?rica do presente estudo parte da constata??o de que o trabalho ocupa um espa?o importante na vida do homem, de modo que a maioria das pessoas trabalha e passa grande parte do seu tempo dentro das organiza??es. Verifica -se, contudo, que a rela??o do homem com o trabalho est? se tornando crescentemente conflituosa, uma vez que trabalhadores passaram a reclamar de rotinas do trabalho, stress, subutiliza??o de potencialidades e condi??es inadequadas de trabalho, o que pode ser ilustrado pela via de estudos realizados por Dejours (1994). Nesse sentido, como contribui??o para os estudos de qualidade de vida no trabalho (QVT), a pesquisa aqui desenvolvida objetivou caracterizar a qualidade de vida no trabalho dos servidores p?blicos estaduais lotados na EMATER -RN, tomando como refer?ncia um instrumento de pesquisa sintetizado a partir da literatura acad?mica t?pica do tema. A s?ntese de um instrumento mais amplo ? uma necessidade, at? ent?o, n?o atendida pela literatura que trata sobre o tema, mas j? percebida por alguns estudos como os de Moraes et al (1990); Rodrigues (1989); Siqueira e Coleta (1989); Moraes et al (1992); Carvalho e Souza (2003); El-Aouar e Souza (2003) e Mour?o, Kilimnick e Fernandes (2005); Adorno, Marques e Borges (2005) dentre outros. Tais estudos salientam pontos fracos dos modelos existentes na literatura de QVT, assim co mo recomendam a elabora??o de um modelo que seja mais flex?vel, que contemple caracter?sticas culturais brasileiras e que agrupe ou contemple todas as vari?veis trabalhadas nos principais modelos j? existentes. Para o alcance de tal objetivo a metodologia adotada caracterizou-se por se tratar de um estudo de caso de natureza quali -quantitativa, explorat?rio -descritiva, que utilizou question?rios e observa??es como fontes de evid?ncias. Essas evid?ncias foram tratadas, principalmente, atrav?s do pacote estat?stico SPSS (Statistical Package for Social Science), no qual a principal t?cnica de an?lise multivariada utilizada foi a an?lise fatorial explorat?ria. Em termos de resultados alcan?ados, foi verificado o agrupamento dos indicadores de qualidade de vida n o trabalho em 11 fatores quais sejam: Execu??o do trabalho, Auto -realiza??o, Eq?idade no trabalho, Rela??o com a organiza??o, Organiza??o do trabalho, Adequa??o da remunera??o, Rela??o chefe-subordinado, Efetividade da comunica??o e da aprendizagem, Rela??o trabalho e vida pessoal, Participa??o e Efetividade dos processos de trabalho. Quanto ? caracteriza??o da qualidade de vida no trabalho da organiza??o, ficou claro que, ? medida que a avalia??o da satisfa??o com a QVT na organiza??o caminha, de fatores intr?nsecos para fatores extr?nsecos, esse n?vel de satisfa??o vai diminuindo o que aponta para a relev?ncia de se trabalharem tais fatores extr?nsecos na institui??o. Em resumo, pelo conjunto de dados obtidos, ? poss?vel concluir que ? organiza??o a qual s e vinculam os profissionais integrantes do presente estudo tem oferecido, de forma significativa, um conjunto de vari?veis referentes ? qualidade de vida no trabalho do indiv?duo

Submitted by Leonardo Cavalcante (leo.ocavalcante@gmail.com) on 2018-06-04T15:33:41Z No. of bitstreams: 1 Arquivototal.pdf: 3823734 bytes, checksum: 939e8f30a196d642dc6bc94cc0b3a6e9 (MD5) / Made available in DSpace on 2018-06-04T15:33:41Z (GMT). No. of bitstreams: 1 Arquivototal.pdf: 3823734 bytes, checksum: 939e8f30a196d642dc6bc94cc0b3a6e9 (MD5) Previous issue date: 2017-07-25 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / Hospitals group workers of various functions and need specific demands for each type of function that is exercised, which is why evaluating the QWL of a hospital environment can contribute to the management of the organization to develop policies that promote satisfaction in the work environment and consequently an employee well-being and better health services for patients seeking care there. This dissertation identifies the factors with more influence the perception of the QWL level of the employees of different functions of a Trauma Hospital. The research was carried out with the workers of Hospital, grouped in 15 distinct functions, in a sample of 256 individuals. Data collection was performed by means of: observational plan with a structured script, a questionnaire with 34 variables based on the readjustment of the Walton QWL model (1973) by Timossi et al. (2009) and 6 sociodemographic variables. Data analysis techniques are based on descriptive analysis and factor analysis. The general conditions of work were classified as unsatisfactory, about 19 variables of QWL obtained a perception of satisfaction or positive and 15 with perception of dissatisfaction or negative, in addition, dimension 1 (adequate and fair compensation) showed to be more expressive in the perception of worker dissatisfaction, followed by dimension 4 (growth and security). The factor analysis found 10 latent factors, from the proposed QWL model, with total explained variance of 65.140%, and Factor 1 (Capacity Development and Legal Obligations) represented the greatest influence on the perception of QWL of the employees with 22.174% of the total variance explained. In the assessment of factor scores by office, radiology technical, physiotherapists and kitchen assistants (cupbearers and cooks) obtained the highest levels of dissatisfaction, and management positions obtained the highest rates of job satisfaction. Reliability was measured by the cronbach alpha and achivied 0.800. It is concluded, therefore, that the perception of QWL of Trauma Hospital employees is influenced by sociodemographic variables and the job that is exercised, and most workers perceive with dissatisfaction the remuneration, growth and professional development policy adopted at the Trauma Hospital. / Os hospitais agrupam trabalhadores de diversas profissões e necessitam de demandas específicas para cada tipo de função que é exercida, por isso avaliar a QVT de um ambiente hospitalar poderá contribuir com a gestão da organização para traçar políticas que promovam a satisfação no ambiente de trabalho e consequentemente um bem-estar para os funcionários e melhores serviços de saúde aos pacientes que ali buscam por atendimentos. Esta dissertação identifica os fatores que mais influenciam na percepção da QVT dos funcionários de diferentes funções de um Hospital de Trauma. A pesquisa foi realizada com os trabalhadores de um Hospital, agrupados em 17 funções distintas, em uma amostra de 256 indivíduos. As coletas dos dados foram realizadas por meio de: um plano observacional com roteiro estruturado, um questionário com 34 variáveis baseadas na readaptação do modelo de QVT de Walton (1973) por Timossi et al. (2009) e 6 variáveis sociodemográficas. As técnicas de análises dos dados fundamentam-se nas análises descritivas e análise fatorial. As condições gerais de trabalho foram classificadas como insatisfatórias, cerca de 19 variáveis da QVT obtiveram percepção de satisfação ou positiva e 15 com percepção de insatisfação ou negativa, além disso, a dimensão 1 (Compensação Justa e Adequada) mostrou-se mais expressiva na percepção de insatisfação do trabalhador, seguida da dimensão 4 (Oportunidade de Crescimento e Segurança). A análise fatorial encontrou 10 fatores latentes, do modelo de QVT proposto, com variância total explicada de 65,140% e o Fator 1 (Desenvolvimento de Capacidades e Obrigações Legais) representou a maior influência na percepção de QVT dos funcionários com 22,174% do total de variância explicada. Na avaliação dos escores fatoriais por cargo, os técnicos de radiologia, fisioterapeutas e auxiliares de cozinha (copeiros e cozinheiros) obtiveram os maiores índices de insatisfação e, os cargos ligados à gestão obtiveram os maiores índices de satisfação no trabalho. A confiabilidade foi medida pelo alfa de cronbach e alcançou 0,800. Conclui-se, portanto, que a percepção da QVT dos funcionários do Hospital de Trauma sofre influência das variáveis sociodemográficas e do cargo que é exercido, e a maioria dos trabalhadores percebem com insatisfação a política de remuneração, de crescimento e desenvolvimento profissional adotada no Hospital de Trauma.

nÃo hà / Nos dias atuais, o cenÃrio mundial se caracteriza por constantes transformaÃÃes que impÃem Ãs organizaÃÃes mudanÃas contÃnuas em seus modos de gestÃo, as quais exigem profissionais cada vez mais capacitados para atenderem à demanda do mercado. Entretanto, ao tempo em que se tornam mais produtivas e competitivas, constatam mais adoecimento fÃsico e psicolÃgico de seus profissionais. Neste contexto, surge a necessidade de investimento na Qualidade de Vida no Trabalho (QVT) para minimizar e erradicar tais efeitos negativos. Diversos conceitos sÃo atribuÃdos à QVT, mas por ser um tema complexo nÃo hà um consenso acerca de sua definiÃÃo. Modelos avaliativos de QVT surgem, principalmente, a partir da dÃcada de 70 e se destacam como referÃncia ainda nos dias atuais. Este estudo, de carÃter quantitativo, tem como objetivo realizar uma anÃlise comparativa entre os graus de satisfaÃÃo e os graus de importÃncia atribuÃdos à QVT sob a Ãtica dos servidores, terceirizados e gestores de uma instituiÃÃo publica federal. Como ferramenta de coleta de dados, utiliza-se um questionÃrio baseado no Modelo de Walton, que identifica oito fatores relacionados à QVT. Para as interpretaÃÃes e anÃlises dos resultados aplicam-se os mÃtodos estatÃsticos clÃssicos: anÃlise exploratÃria de dados e inferÃncia estatÃstica, em particular, os testes de hipÃteses nÃo-paramÃtricos, teste de Wilcoxon e teste de Mann-Whitney. Os resultados obtidos revelam que, para todos os fatores, o grau de satisfaÃÃo dos servidores està em discordÃncia negativa em relaÃÃo ao grau de importÃncia. Conclui-se, portanto, que esses fatores apresentam uma deficiÃncia em relaÃÃo à QVT, e que este dÃficit resulta de um desequilÃbrio entre as reais necessidades dos servidores, dada a importÃncia que atribuem à QVT e o nÃo atendimento das mesmas pela instituiÃÃo pesquisada / Nowadays the world stage is characterized by constant changes that impose organizations continuous changes in their management methods, which require professionals even more able to meet the market demand. However, at the same time they become more productive and competitive, more physical and psychological illnesses are found among their professionals. In this context, there appears the need of investment on Quality of Work Life (QWL) to minimize and eradicate such negative effects. Several concepts are assigned to QWL, but because it is a complex issue there is no consensus about its definition. Evaluation models of QWL arise mainly from the 70âs and stand out as reference even today. This study, of quantitative character, aims to conduct a comparative analysis between the degrees of satisfaction and the degrees of importance attributed to Quality of Work Life (QWL) from the perspective of servers, contractors and managers in a federal public institution. As data tool collection, it is used a questionnaire based on the Walton Model, that identifies eight factors related to QWL. For the interpretations and analysis of the results, the classic statistic methods are applied: exploratory data analysis and statistical inference, in particular the nonparametric hypothesis tests, the Wilcoxon test and the Mann-Whitney test. The results reveal that, for every factor, the serversâ degree of satisfaction is in negative discordance in relation to the degree of importance. It is concluded, therefore, that these factors show a deficiency in relation to QWL, and that this deficit results from an imbalance between the real serversâ necessities given the importance they attribute to QWL and the inability of the researched institution to meet them.

The aim of this study was to test the applicability of a replication through a publishedresearch article choosing constructs that were of interest to the authors. The one chosen wasa 2020 article from Orgambídez et al., which investigated a model derived from the jobdemands and resources model (JD-R) and Quality of Working Life (QWL) in Spain with a sample of nurses. Our study followed the principles of Orgambídez et al. (2020) of a cross-sectional correlational design but with a Swedish sample in the IT, software and technology field, with 101 participants. Correlational analysis, confirmatory factor analysis and pathanalysis were utilized to test four hypotheses and the mediation effect of work engagementbetween self-efficacy and job satisfaction. Results confirmed all four hypotheses includingthe mediation effect. Opposite to the findings of Orgambídez et al. (2020) though, there wasno direct effect found of self-efficacy on job satisfaction.

Submitted by Franciele Moreira (francielemoreyra@gmail.com) on 2017-09-15T15:59:34Z No. of bitstreams: 2 Dissertação - Daniela Cristina Félix Santana - 2017.pdf: 3441726 bytes, checksum: 5bd289ecc068dffdb79edee76ffdc2ee (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Luciana Ferreira (lucgeral@gmail.com) on 2017-09-18T11:45:57Z (GMT) No. of bitstreams: 2 Dissertação - Daniela Cristina Félix Santana - 2017.pdf: 3441726 bytes, checksum: 5bd289ecc068dffdb79edee76ffdc2ee (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2017-09-18T11:45:57Z (GMT). No. of bitstreams: 2 Dissertação - Daniela Cristina Félix Santana - 2017.pdf: 3441726 bytes, checksum: 5bd289ecc068dffdb79edee76ffdc2ee (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2017-08-02 / The quest for Quality of Life (QL) drives humanity, including organizations, through Quality of Life at Work (QWL), which guarantees benefits for both individuals and organizations. We have in the promotion of QWL a motivational factor, focused on the importance of stress assessment and occupational health, which is perceived through worker satisfaction. Therefore, the objective of this study is to analyze the perception of teacher satisfaction in relation to QWL, according to the Walton Model (1973), at the Federal University of Goiás, Regional Catalão (UFG/RC). The Walton Model (1973) highlights eight criteria that allow us to define the perception about QWL in degrees of satisfaction. It is an applied research, this descriptive-exploratory, with a qualitative-quantitative approach. The first one counted on the participation of eighty teachers, and the data were collected through a questionnaire, which used the Likert scale in five categories. And the second part happened with the participation of six professors in management positions in the Special Academic Units of the University (SAUU), through semi-structured interviews, with complementary questions about the relevant questions found in the analysis of the teachers' perception in relation to the set of indicators Satisfaction with QWL. The results show that among the eight criteria, four; being these working conditions, work organization, social integration and participation; have as their perception the predominance of satisfaction and/or satisfaction among teachers. And the four remaining criteria; which include health, compensation, communication and image of theorganization; evidenced in the results not satisfaction and/or low satisfaction among teachers. Based on the analysis of the discourse, the relevant questions about QWL can be interpreted, justifying both the dissatisfied and the indifferent ones regarding the perception of this quality. Therefore, we can conclude that the perception of QWL among UFG/RC teachers is regular, presenting considerations that allow significant improvements, through either new investments, program implementation, re-evaluation of career plans, among others; that actually generate the required QWL. / A busca pela Qualidade de Vida (QV) impulsiona a humanidade, abrangendo também as organizações, através da Qualidade de Vida no Trabalho (QVT), o que garante benefícios tanto para as pessoas como para as organizações. Temos na promoção da QVT um fator motivacional, volvido na importância da avaliação do estresse e na saúde ocupacional, sendo esta percebida através da satisfação do trabalhador. Portanto, o objetivo deste estudo consiste em analisar a percepção da satisfação dos docentes em relação à QVT, segundo o Modelo de Walton (1973), na Universidade Federal de Goiás, Regional Catalão (UFG/RC). O Modelo de Walton (1973) destaca oito critérios que permitem definir a percepção quanto a QVT em graus de satisfação. Trata-se de uma pesquisa aplicada, sendo esta descritiva-exploratória, com abordagem quali-quantitativa. A primeira contou com a participação de oitenta docentes, sendo que os dados foram coletados mediante questionário, que utilizou da escala Likert em cinco categorias. E a segunda parte aconteceu com a participação de seis docentes em cargos de chefia nas Unidades Acadêmicas Especiais da Universidade (UAES), através de entrevistas semiestruturadas, com perguntas complementares acerca dos questionamentos relevantes encontrados na análise da percepção dos docentes em relação ao conjunto de indicadores à satisfação com a QVT. Os resultados encontrados revelam que entre os oitos critérios, quatro; sendo estas condições de trabalho, organização do trabalho, integração social e participação; possuem como percepção a predominância da satisfação e/ou muita satisfação entre os docentes. E os quatros critérios restantes; que compreendem, saúde, compensação, comunicação e imagem da organização; evidenciam nos resultados não satisfação e/ou pouca satisfação entre os docentes. Com o embasamento da análise do discurso pode-se interpretar os questionamentos relevantes encontrados acerca da QVT, que justifiquem tanto os insatisfeitos como os indiferentes com relação à percepção desta qualidade. Logo, podemos concluir que a percepção da QVT entre os docentes da UFG/RC é regular, apresentando considerações que permitem melhorias significativas, seja através de novos investimentos, da implantação de programas, na reavaliação dos planos de carreiras, entre outros; que gerem realmente a QVT necessária.

Este trabalho apresenta a percepção de Qualidade de Vida no Trabalho (QVT) dos empreendedores que estão vinculados ao Programa de Incubadoras Tecnológicas do Estado de São Paulo. A principal contribuição foi a identificação da satisfação dos empreendedores com a QVT, nas dimensões biopsicossocial e organizacional, e o mapeamento do Comportamento Alimentar (CA). Para os empreendedores, a iniciativa de abrir seu próprio negócio está relacionada à busca de prazer no trabalho. A opção por empreender faz que aumente sua carga horária de trabalho, diminua as atividades de lazer e passatempo com familiares, além de deixar a atividade física e os cuidados com saúde postergados para um futuro incerto. Esse ritmo de trabalho afeta constantemente o modo de vida dos trabalhadores, inclusive a pausa para refeições. Foi realizada uma pesquisa exploratória descritiva pelos métodos quantitativo e qualitativo. Foram aplicados pessoalmente os questionários BPSO-96 para QVT e o Questionário de Hábitos Alimentares para CA. Os respondentes somam 72 empreendedores de Incubadoras de quatro municípios paulistas, uma amostra não-probabilística, sendo realizados três grupos focais. A maioria dos empreendedores da amostra são homens e estão com sobrepeso. Os resultados da Análise Fatorial não demonstram uma forte relação entre Comportamento Alimentar e QVT. Tanto os dados quantitativos quanto qualitativos mostram que os empreendedores percebem de forma positiva sua QVT. Percebem sua alimentação como saudável e estão satisfeitos com seu Comportamento Alimentar (CA). Pode-se, então, concluir que os empreendedores estão satisfeitos com sua QVT, principalmente, em sua dimensão organizacional e psicológica; atribuem à QVT um significado de realização pessoal, por estarem construindo sua empresa com sucesso. Foi identificada uma nova categoria habitabilidade como fator importante para a QVT. Não relacionam o Comportamento Alimentar à QVT. Possuem um padrão positivo de CA alinhado ao estilo de vida empresarial que possuem. Mesmo estando satisfeitos com sua alimentação, existe certa negligência com a dimensão biológica quando se trata da QV T, eles reconhecem uma não satisfação com relação às questões de promoção da saúde. Faz-se necessário investir em ações que promovam um desenvolvimento integrado das dimensões da QV T. / This work presents the perception of entrepreneurs\' Quality of Work at Life (QWL) who are linked to the Technological Incubators Program of São Paulo. The main contribution was the identification of entrepreneurs satisfaction with the QWL, in the biopsychosocial and organizational dimensions, and the mapping of Eating Behavior (EB). For the entrepreneurs, the initiative of opening their own business is related to the search of pleasure at work. The entrepreneurial option increases their workload, decreases their leisure activities and pastime with relatives postponing physical activity and health care to an uncertain future. This working pace constantly affects the workers way of life, including meal breaks. An exploratory and descriptive research was carried out through quantitative and qualitative methods. Questionnaires BPSO- 96 for QWL and the Eating Habits Questionnaire for EB were completed. Participants are 72 incubators from four cities in the state of São Paulo, a non-probabilistic sample, carried out in three focal groups. Most male entrepreneurs of the sample are overweight. The results of Factor Analysis do not reveal a strong relation between Food Behavior and QWL. Both quantitative and qualitative data show that the entrepreneurs notice their QWL in a positive way, and are satisfied with it. They believe their food is healthy and are satisfied with their Eating Behavior (EB). It can be concluded that the entrepreneurs are satisfied with their QWL, mainly in their organizational and psychological dimension; they regard QWL as self- fulfillment, as they are building their company successfully. It was identified a new category liveability as an important factor to QWL. The participants do not relate the Eating Behavior to the QWL. They have a positive pattern of EB adapted to their business lifestyle. Even being satisfied with their eating, there is a certain neglect with the biological dimension regarding QWL; they recognize a non-satisfaction concerning health issues promotion. It is necessary to an integrated development of the QWL dimensions.

The South African hospitality industry, and more specifically the accommodation sector, is a booming industry within South African Tourism. Annually thousands of tourists, nationally and internationally, come to stay in accommodation establishments which offer a variety of services to guests (South Africa, 2009:499). What differentiates one accommodation establishment from another is the type and quality of service offered to guests. This service offered to guests can only be generated by manual labour, namely by employees. Front Office Employees in particular have direct and continual interaction with guests; Front Office Employees deliver the services required by guests and ultimately determine the satisfaction experienced by guests. A well–known saying goes "Happy workers make happy customers". The core of this saying is therefore that Front Office Employees, who experience a Quality of Work Life, will ultimately deliver exceptional service and lead the accommodation establishment to be more productive and more profitable. Quality of Work Life comprises a variety of life domains which need to be satisfied and fulfilled to result in an employer being happy. These life domains include Health and safety, Economic and family issues, Social issues, Esteem issues, Actualisation issues, Knowledge issues, Creativity and aesthetic issues, Feelings about the establishment, Management and Leisure issues. Satisfaction with these various life domains will therefore lead to a good Quality of Work Life and overall good Quality of Life being experienced. However, few studies have been conducted on the Quality of Work Life experienced within accommodation establishments and more specifically that of Front Office Employees. When employees experience a good Quality of Work Life, the accommodation establishment can expect various long–term advantages, such as higher employee productivity, lower turnover and absenteeism, increased loyalty and commitment towards the establishment and increased overall profitability. Hence in order to ensure accommodation establishments deliver excellent quality service to their guests and fulfil their needs entirely, it is essential to better understand the Front Office Employees who directly deal with the guests. This understanding can be gained by obtaining a clearer understanding of how Front Office Employees experience Quality of Work Life and the various life domains they are not satisfied with. By developing an in–depth knowledge of the Front Office Employee and how satisfied they are with their Quality of Work Life, greater satisfaction can be ensured, which will ultimately lead to the accommodation establishment being more productive and more profitable. The main goal of this study was to determine whether Front Office Employees are satisfied with their overall Quality of Work Life. In order to achieve this goal, the study comprises two articles. The research underpinning both of the articles was conducted at a specific South African resort group in June 2009 and a specific hotel group of South Africa in March 2010. A self–administrated questionnaire was distributed to the various units, according to an availability sampling method which focuses on respondents available and willing to fill in the questionnaire. A total of two hundred and ninety two (292) questionnaires were completed during the survey. From these questionnaires, data were obtained and results analysed. The first article was titled "Quality of Work Life: a comparative study of a resort group and hotel group Front Office Employees". The main purpose of this article was to determine whether Front Office Employees in the hotel group experience the same degree of Quality of Work Life as the resort group Front Office Employees. This article highlighted the importance of Front Office Employees, since they are the first and continual contact guests have with an accommodation establishment. These Front Office Employees therefore determine the type of service experienced by guests and the satisfaction they derive from it. In order for Front Office Employees to deliver quality service, the Front Office Employees should experience a Quality of Work Life. To achieve the objectives of this article, a Confirmatory Factor Analysis was first done to confirm the various life domains of Quality of Work Life as well as the various mean readings for each life domain. In addition to this, an independent t–test was performed to compare the Front Office Employees of the hotel group, with the resort group Front Office Employees with regard to how they experience their Quality of Work Life. The practical significance of the various life domains was determined in practice, by looking at the Cohen d–value. By means of the Confirmatory Factor Analysis it was determined that each life domain consisted of certain factors, ultimately leading to the concept of Quality of Work Life. With the comparison drawn between the hotel group Front Office Employees and the resort group Front Office Employees can it be accepted that the hotel group Front Office Employees are more satisfied with their Quality of Work Life than is the case with the resort group Front Office Employees. The life domains identified as having a practical visible difference effect in practice were determined. These results can therefore be utilized by human resource managers in accommodation establishments as areas on which to focus in order to improve the Quality of Work Life offered to Front Office Employees and thus the quality of service rendered to guests, which would then inevitably have an impact on the profitability of the establishment. The second article was titled "The effect of leisure life of hotel group Front Office Employees on their Quality of Work Life." The main purpose of this article was to determine the overall effect of leisure life, which is classified as one of the life domains of Quality of Work Life, on the various other life domains of Quality of Work Life. The life domain Leisure life had two factors which were identified by a confirmatory factor analysis. Once the factors had been confirmed, the relationship between Leisure life and the various other life domains were determined. The results of this research revealed that there is a relationship between leisure life and the other various life domains constituting Quality of Work Life. Hence the results are imperative for human resource managers of accommodation establishments, as the importance of leisure in Front Office Employees' lives as well as the various other life domains on which it has an impact have been indicated. Overall, the research revealed that Front Office Employees of the hotel group are more satisfied with their Quality of Work Life than is the case with the Front Office Employees of the resort group. Furthermore, the importance of Front Office Employees' leisure life was indicated by the relationship it has with the various other life domains, ultimately leading to a Quality of Work Life. This newly obtained knowledge of Front Office Employees of accommodation establishments can be applied by human resource managers in an effort to ensure that these employees experience a good Quality of Work Life which will lead the accommodation establishment to be more productive, efficient and profitable due to happier employees. / Thesis (M.A. (Tourism))--North-West University, Potchefstroom Campus, 2011.

The South African hospitality industry, and more specifically the accommodation sector, is a booming industry within South African Tourism. Annually thousands of tourists, nationally and internationally, come to stay in accommodation establishments which offer a variety of services to guests (South Africa, 2009:499). What differentiates one accommodation establishment from another is the type and quality of service offered to guests. This service offered to guests can only be generated by manual labour, namely by employees. Front Office Employees in particular have direct and continual interaction with guests; Front Office Employees deliver the services required by guests and ultimately determine the satisfaction experienced by guests. A well–known saying goes "Happy workers make happy customers". The core of this saying is therefore that Front Office Employees, who experience a Quality of Work Life, will ultimately deliver exceptional service and lead the accommodation establishment to be more productive and more profitable. Quality of Work Life comprises a variety of life domains which need to be satisfied and fulfilled to result in an employer being happy. These life domains include Health and safety, Economic and family issues, Social issues, Esteem issues, Actualisation issues, Knowledge issues, Creativity and aesthetic issues, Feelings about the establishment, Management and Leisure issues. Satisfaction with these various life domains will therefore lead to a good Quality of Work Life and overall good Quality of Life being experienced. However, few studies have been conducted on the Quality of Work Life experienced within accommodation establishments and more specifically that of Front Office Employees. When employees experience a good Quality of Work Life, the accommodation establishment can expect various long–term advantages, such as higher employee productivity, lower turnover and absenteeism, increased loyalty and commitment towards the establishment and increased overall profitability. Hence in order to ensure accommodation establishments deliver excellent quality service to their guests and fulfil their needs entirely, it is essential to better understand the Front Office Employees who directly deal with the guests. This understanding can be gained by obtaining a clearer understanding of how Front Office Employees experience Quality of Work Life and the various life domains they are not satisfied with. By developing an in–depth knowledge of the Front Office Employee and how satisfied they are with their Quality of Work Life, greater satisfaction can be ensured, which will ultimately lead to the accommodation establishment being more productive and more profitable. The main goal of this study was to determine whether Front Office Employees are satisfied with their overall Quality of Work Life. In order to achieve this goal, the study comprises two articles. The research underpinning both of the articles was conducted at a specific South African resort group in June 2009 and a specific hotel group of South Africa in March 2010. A self–administrated questionnaire was distributed to the various units, according to an availability sampling method which focuses on respondents available and willing to fill in the questionnaire. A total of two hundred and ninety two (292) questionnaires were completed during the survey. From these questionnaires, data were obtained and results analysed. The first article was titled "Quality of Work Life: a comparative study of a resort group and hotel group Front Office Employees". The main purpose of this article was to determine whether Front Office Employees in the hotel group experience the same degree of Quality of Work Life as the resort group Front Office Employees. This article highlighted the importance of Front Office Employees, since they are the first and continual contact guests have with an accommodation establishment. These Front Office Employees therefore determine the type of service experienced by guests and the satisfaction they derive from it. In order for Front Office Employees to deliver quality service, the Front Office Employees should experience a Quality of Work Life. To achieve the objectives of this article, a Confirmatory Factor Analysis was first done to confirm the various life domains of Quality of Work Life as well as the various mean readings for each life domain. In addition to this, an independent t–test was performed to compare the Front Office Employees of the hotel group, with the resort group Front Office Employees with regard to how they experience their Quality of Work Life. The practical significance of the various life domains was determined in practice, by looking at the Cohen d–value. By means of the Confirmatory Factor Analysis it was determined that each life domain consisted of certain factors, ultimately leading to the concept of Quality of Work Life. With the comparison drawn between the hotel group Front Office Employees and the resort group Front Office Employees can it be accepted that the hotel group Front Office Employees are more satisfied with their Quality of Work Life than is the case with the resort group Front Office Employees. The life domains identified as having a practical visible difference effect in practice were determined. These results can therefore be utilized by human resource managers in accommodation establishments as areas on which to focus in order to improve the Quality of Work Life offered to Front Office Employees and thus the quality of service rendered to guests, which would then inevitably have an impact on the profitability of the establishment. The second article was titled "The effect of leisure life of hotel group Front Office Employees on their Quality of Work Life." The main purpose of this article was to determine the overall effect of leisure life, which is classified as one of the life domains of Quality of Work Life, on the various other life domains of Quality of Work Life. The life domain Leisure life had two factors which were identified by a confirmatory factor analysis. Once the factors had been confirmed, the relationship between Leisure life and the various other life domains were determined. The results of this research revealed that there is a relationship between leisure life and the other various life domains constituting Quality of Work Life. Hence the results are imperative for human resource managers of accommodation establishments, as the importance of leisure in Front Office Employees' lives as well as the various other life domains on which it has an impact have been indicated. Overall, the research revealed that Front Office Employees of the hotel group are more satisfied with their Quality of Work Life than is the case with the Front Office Employees of the resort group. Furthermore, the importance of Front Office Employees' leisure life was indicated by the relationship it has with the various other life domains, ultimately leading to a Quality of Work Life. This newly obtained knowledge of Front Office Employees of accommodation establishments can be applied by human resource managers in an effort to ensure that these employees experience a good Quality of Work Life which will lead the accommodation establishment to be more productive, efficient and profitable due to happier employees. / Thesis (M.A. (Tourism))--North-West University, Potchefstroom Campus, 2011.