付記する学位プログラム名: 霊長類学・ワイルドライフサイエンス・リーディング大学院 / 京都大学 / 0048 / 新制・課程博士 / 博士(理学) / 甲第21613号 / 理博第4520号 / 新制||理||1649(附属図書館) / 京都大学大学院理学研究科生物科学専攻 / (主査)教授 伊谷 原一, 教授 村山 美穂, 教授 平田 聡 / 学位規則第4条第1項該当 / Doctor of Science / Kyoto University / DGAM

Supply chain management is found to be highly related to collaborations among stakeholders to create successful strategies for the supply chain. To leverage circularity in the textile and clothing industry, successful circular strategies that support the businesses in an economic and environmental manner are key. Through this research, the interconnection and communication between the relationships within the supply chain are found to be the most significant factor. In this qualitative study, the purpose of the research was to investigate how relationships and partnerships in the textile supply chain can affect and enable commercial scale for recycling of textiles-to-textiles. In-depth semi-structured interviews with six key stakeholders in the European textile industry. This study found that relationship characteristics such as trust, communication and strategic values through long-term relationships and key suppliers play an important role in realizing textile-to-textile recycling. Furthermore, findings confirm that the financial aspects are the most prominent condition for textile recycling to improve win-win partnership models to promote key operational conditions. With Europe having a leading position in the textile industry, the research study has geographically limited the empirical scope to solid focus on textile supply chain and business relationships in Italy to provide the study with accurate cluster accusation.

京都大学 / 0048 / 新制・課程博士 / 博士(情報学) / 甲第22806号 / 情博第736号 / 新制||情||126(附属図書館) / 京都大学大学院情報学研究科社会情報学専攻 / (主査)教授 吉川 正俊, 教授 森 信介, 教授 田島 敬史 / 学位規則第4条第1項該当 / Doctor of Informatics / Kyoto University / DFAM

Introduction - Artificial intelligence, defined as “the ability of a system to correctly interpret external data, learn from such data, and use these learnings to achieve specific goals and tasks through flexible adaptation” (Kaplan and Haenlein, 2020, p.17), is an important tool for facilitating interactions between companies and customers. Most companies are planning to utilize AI in some shape or form in the future, yet understanding the impact of AI technologies on marketing strategies involving relationship quality is in need of further research. Purpose - The purpose of this paper is to explore how AI affects relationship quality. Methodology - This inductive research utilized nine semi-structured interviews. Qualitative content analysis was used as the data analysis method. The sample consisted of consumers living in Sweden that have interacted with cognitive engagement applications, where a few recalled experiences with voice assistants and social bots, while a clear majority discussed experiences with customer service chatbots.  Findings - The findings of this research relate to AI’s effect on relationship quality as a whole. The three main themes that affect relationship quality were found to be AI characteristics, AI effects and AI encounters. Three propositions for future research are provided. P1: Trust from interactions with cognitive engaging AI is affected by AI system characteristics, AI engagement approach, AI information quality, AI realm, privacy concerns, bias concerns, hedonic usage and perceived human characteristics. P2: Satisfaction from interactions with cognitive engaging AI is affected by, AI system characteristics, AI engagement approach, hedonic usage and perceived human characteristics. P3: Commitment from interactions with cognitive engaging AI is affected by AI system characteristics, AI engagement approach, privacy concerns, AI interaction, hedonic usage and perceived human characteristics. Originality - This research has explored artificial intelligence's effect upon relationship quality as a whole, which has been largely ignored in literature as the only article found, that of Yao, Saad and Chong (2021), focused on the technology rather than its use in marketing. Keywords - Artificial Intelligence, Relationship Quality, Trust, Satisfaction, Commitment, Relationship Marketing, AI Interactions

Learner engagement is a critical aspect of education. While technology is rapidly developing to act in increasingly personalized, and in some dimensions human, ways, we submit that a human community may uniquely support increased student engagement. This research explored the characteristics and effects of the interactions and relationships that constitute three distinct communities in education and examined their influences on student engagement.In the format of a multiple-article dissertation I present three articles. The first article reviewed relevant literature about interactions, relationships, and communities in education. It focused specifically on online and blended contexts and their connections to student engagement. Interactions, relationships, and community are linked to one another and support student engagement. The second article surveyed students in a blended college preparation program about the relationships they experienced in their academic communities of engagement with online and in-person instructors and peers, family, friends, etc. and how they influenced students' perceptions of their engagement. The support provided by the in-person community is significantly higher than that provided online (p < 0.001). Support also has a significant impact on perceived student engagement (p < 0.001).The third article examined the students' supportive academic relationships and their influence on student engagement through semi-structured interviews. Students report more supportive relationships with their in-person communities and higher engagement there. Supportive interactions, relationships, and community promote higher student engagement. Such connections can be forged online, but in the case of this research were more likely to exist in-person. Supportive communities and the interactions and relationships they encompass should be fostered in learning environments, be they in-person, online, or blended, in order to encourage improved student engagement.

Bakgrund: Customer Relationship Management (CRM) framkom under 1970-talet och översätts på svenska till kundrelationshantering och är en kategori av integrerade, datadrivnaprogramvarulösningar som förbättrar interaktionen och affärer med kunder. CRM-system bidrar till att hantera och upprätthålla kundrelationer. För att ett CRM-system ska fungera effektivt och bidratill en ökad lönsamhet, hitta fler relevanta kunder och behålla befintliga kunder är det vanligt att använda sig av intern försäljningskontroll. Det används för att säkerställa att de anställda gör rättsaker vid rätt tidpunkt, och syftar till att förbättra prestationen och välfärd hos säljarna. Internförsäljningskontroll ingår under system för ekonomistyrning av försäljning, även benämnt salesmanagement control systems (SMCS). Intern försäljningskontroll är utformat för att anpassa säljarens aktiviteter och handlingar till de organisatoriska målen och används som ett styrningsverktyg. Syfte: Studiens syfte är att bidra med ökad förståelse och kunskap för vilka effekter användandet avCRM har på intern försäljningskontroll (SMCS). Frågeställningarna som leder diskussionen är: 1. Hur används ett CRM-system för att effektivisera arbetet med intern försäljningskontroll? 2. Vilka effekter har CRM på ett företags interna försäljningskontroll, lönsamhet, långvarigakundrelationer och dess möjlighet till att hitta nya värdeskapande kunder? Metod: Studien har tillämpat en kvalitativ metod och forskar ur ett konstruktivistisktforskningsperspektiv. Studiens filosofiska grundantagande utgår från interpretivismen. Studiensforskningsansats består av en abduktiv ansats. Studiens design är byggd på en flerfallstudie. En flerfallstudie har realiserats med hjälp av semi-strukturerade intervjuer. Studiens har använt sig av en tvåstegsurval, bekvämlighetsurval och snöbollsurval. Sedermera redogör metoden för hur data gått till väga och hur den har analyserats. Kapitlet avslutar med hur studiens gått till väga med trovärdighet och etik. Slutsats: Studien har kunnat visa att användningen av CRM-system kan stödja arbetet med internförsäljningskontroll på olika sätt. CRM underlättar arbetet för att mäta prestation och kontrollera aktiviteter och fungerar som ett verktyg för prestationsuppföljning med en stark koppling till internförsäljningskontroll. Det motiveras med att försäljarnas prestationer tydligt övervakas av ledningenmed hjälp av statistik som automatiskt förs in i CRM-systemet. / Background: Customer Relationship Management (CRM) emerged in the 1970s and is translated into Swedish as customer relationship management and is a category of integrated, data-drivensoftware solutions that improve interaction and business with customers. CRM systems help manageand maintain customer relationships. For a CRM system to work efficiently and contribute toincreased profitability, find more relevant customers and retain existing customers, it is common touse sales controls. It is used to ensure that employees do the right things at the right time and aims toimprove the performance and well-being of salespeople. Internal sales control is included undersystems for financial management of sales, also called sales management control systems (SMCS).Internal sales control is designed to adapt the seller's activities and actions to the organizational goalsand is used as a management tool. Purpose: The aim of the study is to contribute with increased understanding and knowledge of theeffects of the use of CRM on internal sales control (SMCS). The issues that lead the discussion are: 1. How is a CRM system used to streamline the work of internal sales control? 2. What effects does CRM have on a company's internal sales control, profitability, long-termcustomer relationships and its ability to find new value-creating customers? Methodology: The study has applied a qualitative method and research from a constructivist researchperspective. The study's philosophical basic assumption is based on interpretivism. The study'sresearch approach consists of an abductive approach. The study's design is based on a multiple casestudy. A multiple-case study was conducted using semi-structured interviews. The study has used atwo-step selection, convenience selection and snowball selection. Later, the method describes howthe data was processed and how it was analyzed. The chapter concludes with how the study proceededwith credibility and ethics. Conclusion: The study has been able to show that the use of CRM systems can support the work withinternal sales control in various ways. CRM facilitates the work of measuring performance andcontrolling activities and acts as a tool for performance monitoring with a strong connection tointernal sales control. This is justified by the fact that sales performance is clearly monitored bymanagement with the help of statistics that are automatically entered into the CRM system.

The MA thesis "The Special Relationship: A discourse on British-American relations in the British press" focuses on a discourse analysis of the "special relationship" in 2001-2010. The thesis is based on a sample of 25 commentaries published in leading British newspapers over this period and describes the characteristic features that appeared in the discourse on the United Kingdom's most important bilateral partnership. The identified elements pertain to national identity, national interest, historical narratives, diplomatic rituals, assessment of the Prime Minister's personal role and the perception of the UK's junior status within the relationship. The thesis uses a Foreign Policy Analysis model that takes into account the role of the media in the formation of foreign policy. Methodologically, selected discourse analysis methods are used, particularly thematic analysis and analysis of metaphors. The characteristic features of the dominant discourse are identified through excerpts from relevant secondary literature on the history of the "special relationship" after WWII and subsequently compared with the results of the newspaper sample analysis. The thesis pays special attention to the repertoires of arguments used by the commentators and places them in the context of an intensive public debate on the UK's...

The purpose of this study was to examine the effectiveness of the current relationship building Supply Chain Management (SCM) and Customer Relationship Management (CRM) practices which could build business partners’ loyalty in the SCM context. A proposed model was developed with variables including mutual benefits/fairness, trust, retention, loyalty, and switching cost. Previous research examined the partial relationships in the proposed model, and no research has included the switching cost with all the variables in the proposed model. The quantitative methodology involving a survey method was employed for this exploratory study. The hypothesised relationships were partially supported depending on the type of SCM. The most significant variable having an effect on the switching cost was also different depending on the type of SCM. The SCM practice applied from Human CRM (i.e. emotional connections) in a business-to-business environment was the least effective SCM for loyalty but had a significant impact on switching cost.

Background: In the field of marketing, relationship marketing plays an important role in establishing strong and long-term customer relationships, and in addition to this, the type of relationship between companies and consumers is also worth discussing. In a sense, value is the biggest component of relationship marketing. Consumers think that the value created by relationship marketing is more important than the product or service itself, and also value is the biggest component of relationship marketing, therefore, customers will perceive the value of a relationship because of their satisfaction, trust, loyalty, experience.  Purpose: The purpose of this project is to explore what leads consumers to stay loyal.  Methodology: The methods of qualitative research and the deductive approach have been used in this paper. In order to collect data, focus groups and semi-structured interviews give the opportunity to the researcher to get a realistic perception. When conducting the focus group, 8 participants have been selected which are between 22-40 years old, 4 males and 4 females.  Findings: The findings of this research showed that in order for a consumer to stay loyal to a company, factors such as quality, service, discounts, positive experience and engagement have a specific matter. Furthermore, when these factors are met, this makes the consumer want to maintain a relationship with the company, which in other words means staying loyal.

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