Esta investigación tiene como objetivo analizar la comunicación durante la crisis reputacional de Graña y Montero, así como la intervención del directorio en la gestión de la misma. El primer capítulo plantea las preguntas y objetivos inherentes a la investigación, con énfasis en crisis reputacionales por falencias en gobierno corporativo, similares al caso en mención. El segundo capítulo incorpora el marco teórico y analiza conceptos como gobierno corporativo, reputación e imagen corporativa, crisis reputacional y comunicación corporativa. El tercer capítulo busca ubicar al Grupo en el macroentorno del sector construcción, graficando su relevancia en el Perú. El cuarto capítulo aborda la crisis del Grupo y sus características dentro del contexto del caso Lava Jato, cómo se organizó para enfrentar la crisis, y analiza su estrategia de comunicación entre diciembre 2016 y diciembre 2017. El quinto capítulo detalla el marco metodológico aplicado, de tipo cualitativo, con enfoque exploratorio, fenomenológico, descriptivo y relacional. La información pública disponible ha sido complementada con entrevistas en profundidad a directivos y ejecutivos de la empresa, así como a personas que interactuaron con la crisis. El sexto capítulo contiene los resultados del análisis de las entrevistas que responden a: la hipótesis, las preguntas de investigación y los objetivos. En el séptimo capítulo se propone un modelo de gestión de comunicación que podría permitir a los directores monitorear, prever y gestionar los riesgos desde el enfoque transversal y holístico de un dircom. Finalmente, el octavo capítulo contiene conclusiones y recomendaciones como resultado del análisis realizado. / The objective of this research is to analyze Graña y Montero Group’s reputational crisis from the perspective of communication and the intervention of the board in its management. The first chapter raises the research questions and objectives, with an introduction on reputational crises due to corporate governance problems similar to this case. The second chapter incorporates the theoretical framework and analyzes concepts such as corporate governance, reputation and corporate image, reputational crisis and corporate communication as a strategy. The third chapter seeks to locate the Group in the macro environment of the construction sector, charting its relevance in Peru. The fourth chapter addresses the Group's crisis and its characteristics within the Lava Jato context, how it was organized to deal with the crisis, and analyzes its communication strategy between December 2016 and December 2017. The fifth chapter details the applied methodological framework, of a qualitative type, with an exploratory, phenomenological, descriptive and relational approach. The public information available has been complemented by in-depth interviews with board members and company executives, as well as people related to the crisis. The sixth chapter contains the results of the information analysis and the interviews, in order to answer the hypothesis, research questions and objectives. The seventh chapter, proposes a communication management model that allows boards of directors to monitor, foresee and manage risks from the cross-sectional and holistic approach of a dircom. / Trabajo de investigación

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This research sheds light on the nature of the role of the operational risk controller in the financial services industry. The focus is on understanding how operational risk controllers interact with different layers of the organisation and become influential with the business lines and senior management. Nine semi-structured interviews were conducted with operational risk controllers, and it was found that their work is becoming increasingly focused on managing people with a view to creating mutual understanding. To achieve this, operational risk controllers should work more as independent facilitators in their interactions with the first line and senior management, as engaged toolmakers when adapting and reconfiguring tools, and as non-financial risk controllers when attempting to enable business leaders to understand the magnitude of operational risks.

Managerial and regulatory focus in the financial industryhas been intensified due to a number of extremely costly and highly publicized events. Whenfraudulent activities or any improper business practices are revealed it may damage the bank’sreputation. In the end this can have a big impact on anyone who is any kind of stakeholder.Reputational risk and by what mechanism reputational risk is adversely affecting stock pricesis therefore of great importance for stakeholders. This study aims at providing insights and abetter understanding of reputational risk. We examine the reputational damage in banksresulting from operational losses and analyze the stock market reaction across the bankingindustry. Research question: What is the effect of operational loss announcements from internalfraudulent activities on competitors in the banking industry? The results show a positive cross-bank reaction during the observed period oftime. Furthermore, the cross-bank reaction is stronger when a reputational damage isrecognized in the bank where the loss occurred. The results show a positive cross-bankreaction during the observed period of time. Furthermore, the cross-bank reaction is strongerwhen a reputational damage is recognized in the bank where the loss occurred.

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This dissertation examines a bank’s right to unilaterally terminate its contractual relationship with a customer on the basis of reputational risk. The law of contract allows a bank to terminate the bank-customer agreement when the customer is in serious breach of the contract. Over the years, however, a pattern has started to develop by which a bank can unilaterally terminate the bank-customer relationship of high-risk customers based on reputational risk. Banks are reluctant to facilitate the transactions of individuals surrounded by negative publicity, due to fears of how the bank’s investors, customers or counterparts might perceive the bank. Compliance with anti-money laundering (AML) and counter financing of terrorism (CFT) requirements, as set out by both domestic and foreign legislation, results in higher costs for the bank. As such, the profitability of a particular bank-customer relationship may ultimately decline to such an extent that the bank rather decides to make an appropriate business decision by terminating the relationship. Correspondent banking relationships are agreements in terms of which one bank will provide services for another in jurisdictions where the first bank lacks a physical presence. As such, whenever there is a perception that a local bank does not comply with the relevant AML/CFT laws as set out by its domestic legislation, the correspondent bank might decide to terminate its relationship with the local bank, leaving the latter financially excluded from the correspondent banking market. Such a situation would hinder the growth of the South African economy and may also cause a systemic event in the financial industry. Adequate customer due diligence (CDD) measures assist a bank in formulating a clear understanding of the business of its customers. The information obtained through CDD may also assist the bank in determining the reputation of a particular customer. This information can also assist law enforcement in combatting financial crimes. In this regard, it is recommended that a bank should be able to trace the information that was shared with Financial Intelligence Units (FIUs) and law enforcement agencies, so that the bank may reasonably determine the level of reputational risk involved in the relationship. / Mini Dissertation (LLM)--University of Pretoria, 2020. / Mercantile Law / LLM / Unrestricted

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Esta investigación tiene como objetivo determinar el impacto de la auditoría forense en la reputación en las empresas constructoras. Se han planteado hipótesis para conocer si la auditoría forense puede ser un instrumento de prevención de riesgos reputacionales en la medida de que principales empresas constructoras de Miraflores y San Isidro realicen la implementación de forma proactiva como parte del plan de auditoría anual. En el capítulo I, se enfoca en el marco teórico. Se presenta un estudio del sector construcción. Se define la auditoría forense, origen, metodologías, técnicas y/o procedimientos; y sobre el fraude y la corrupción. De igual manera, se presenta un estudio de los riesgos reputacionales. En el capítulo II, es el plan de investigación en el cual se plantea el problema general, los problemas específicos, el objetivo general, los objetivos específicos, además de las hipótesis generales y específicos. En el capítulo III, se presenta la metodología de la investigación, tipo de investigación, recolección de datos, determinación de la población y muestra. Asimismo, los objetivos, diseño de la investigación y los tipos de investigación cualitativa y cuantitativa. En el capítulo IV, se presenta el desarrollo de la investigación en el cual se realiza la aplicación de los instrumentos de investigación. Se han desarrollado entrevistas a profundidad a especialistas y encuestas a representantes de las empresas constructoras. En el capítulo V, se presentan los resultados y el análisis de estos que se han obtenido a través de las entrevistas a profundidad y encuestas. Finalmente, se presentan las conclusiones y recomendaciones de la investigación. / This research is to determine the impact of forensic auditing on the reputation of construction companies. Hypothesis have been put forward to find out whether forensic auditing can be a tool for preventing reputational risks to the extent that the main construction companies of Miraflores and San Isidro implement it proactively as part of the annual audit plan. Chapter I focuses on the theoretical framework. A study of the construction sector is presented. It defines forensic auditing, its origin, methodologies, techniques and/or procedures, and fraud and corruption. Likewise, a study of reputational risks is presented. Chapter II is the research plan in which the general problem, the specific problems, the general objective, the specific objectives, and the general and specific hypotheses are presented. Chapter III presents the research methodology, type of research, data collection, determination of the population and sample. Likewise, the objectives, research design and the types of qualitative and quantitative research are presented. Chapter IV presents the development of the research in which the application of the research instruments is carried out. In-depth interviews to specialists and surveys to representatives of construction companies have been carried out. Chapter V presents the results and their analysis obtained through the in-depth interviews and surveys. Finally, the conclusions and recommendations of the research are presented. / Tesis

博士(心理学) / Doctor of Philosophy in Psychology / 同志社大学 / Doshisha University