Cette recherche-action menée au sein de la DSIC de La Poste s’intéresse à la réputation des organisations et à son pendant numérique (l’e-réputation) par le prisme des sciences de l’information-communication. Elle propose le développement d’un processus et d’un dispositif de veille stratégique par infomédiation sociale permettant à une organisation d’évaluer, de gérer et in fine de construire son e-réputation.Dans un premier temps, nous présentons un cadre théorique de la réputation des organisations comme objet info-communicationnel. Puis nous abordons l’e-réputation (ou réputation en ligne) des organisations comme une information stratégique constituée de l’ensemble des indicateurs issus de la commensuration des interactions intentionnelles endogènes ou automatisées des communautés virtuelles avec l’organisation : productions d’opinions, notations ou encore agir des publics.Dans un deuxième temps, nous nous questionnons sur les moyens à disposition du groupe La Poste pour construire cette e-réputation. Par « construction », nous entendons la manière de structurer l’environnement informationnel dans lequel les publics de l’organisation évoluent chaque jour sur le web dit social, et plus spécifiquement sur la plate-forme Twitter. Dans ce cadre, nos observations empiriques nous permettent de mettre en exergue, de questionner et d’analyser des utilisateurs du web dont les pratiques informationnelles nous amènent à les qualifier « d’agents-facilitateurs », et dont la caractéristique principale est de participer à la prescription informationnelle et à la médiation documentaire sur le web.Suite à l’observation de certains de ces agents et à la production d’une typologie, nous proposons un modèle et un processus de veille les intégrant. Processus dont les résultats opérationnels au sein de La Poste mettent en avant la nécessaire prise en compte et analyse des pratiques de recommandation des internautes au sein des réseaux socionumériques afin que l’organisation construise son e-réputation de manière proactive. / This research within La Poste's DSIC is focused on corporate reputation and on e-reputation through the prism of information and communication sciences. It proposes the development of a web monitoring and a social search process enabling to assess, manage and build online reputation.At first, we present a theoretical framework for corporate reputation as an info-communicational object. Then we discuss corporate e-reputation such as a strategic information made up of all commensuration indicators constituted by intentional (endogenous or not) interactions with the virtual communities and the firm : productions of opinions, assessment or public behavior.In a second step, we investigate how La Poste group can build its e-reputation. By "build" we mean the way to structure the informational environment where customers evolve each day on social web, and more specifically on the Twitter platform. In this context, our empirical observations allow us to highlight, question and analyze, web users whose informational practices permit us to qualify of "facilitators-agents", and whose main characteristic is to participate in informational prescription and the documentary mediation on the web.After the observation of some of these agents and the production of a typology, we propose a model and a monitoring process to integrate them. Our process's results in La Poste show the need to take into account and analyse recommendation practices on social networks to build corporate e-reputation proactively.

In the environmental context banks face direct, indirect and reputational risks from their internal operations and their external business activities. The current specific focus on the protection of the environment makes it essential for banks and their directors to be aware and stay on top of potential risks and liabilities. This is especially so because banks’ directors can be criminally prosecuted for environmental crimes. The application and effect of the Prevention of Organised Crime Act 121 of 1998 (POCA) on persons convicted of an environmental crime or crimes has been identified as a possible new or added risk for banks and their directors. Banks in addition to their normal environmental risk and liabilities also need to contend with the possibility of lender liability. Existing legislation pertinent to lender liability does not expressly or specifically deal with lender liability. Absence of judgements on lender liability further exacerbates the risks and the uncertainty for banks in South Africa. Therefore, banks remain subject to legal uncertainty and associated risks. The issue of lender liability specifically with regard to the implication of “the person in control” requires clarification. Hence, it is recommended that legislation relevant to lender liability (National Environmental Management Act 107 of 1998; National Water Act 36 of 1998 and the National Environmental Management: Waste Act 59 of 2008) be revised to specifically accommodate and protect lenders (lending banks) in certain distinct circumstances. The role of banks is that of an intermediary between borrowers and lenders of money. Therefore, it influences the direction and pace of economic development and by default steers and promotes either sustainable or non-sustainable development. Currently, mainstream banks are in effect financing a brown economy and hence subscribe to a weak form of sustainability. It would seem that mainstream banks are more concerned with managing the impact that environmental risk may have on bank lending than the impact of bank lending on the environment. The evolving nature of sustainability (from weak to strong and from a brown to green economy) demands a fundamental policy change for banks. It is expected that mainstream banks will be put under even greater pressure than before to make the transition from weak to strong sustainability. Hence, banks’ current environmental risk management systems will not be sufficient to cater for new environmental risks and liabilities that the move to stronger sustainability (in the form of the green economy) will present. Banks should adopt the stronger version of sustainability; formulate environmental principles that the bank will adhere to; incorporate these environmental principles into all aspects of its lending cycle, develop an environmental risk management system that should include as a minimum the identification of all the applicable legislation pertaining to the specific financing or lending of capital, risk identification, assessment of the specific risk, implementation of risk control measures, mitigation of the risk, risk monitoring and auditing. / LLM (Environmental Law and Governance), North-West University, Potchefstroom Campus, 2014

In the environmental context banks face direct, indirect and reputational risks from their internal operations and their external business activities. The current specific focus on the protection of the environment makes it essential for banks and their directors to be aware and stay on top of potential risks and liabilities. This is especially so because banks’ directors can be criminally prosecuted for environmental crimes. The application and effect of the Prevention of Organised Crime Act 121 of 1998 (POCA) on persons convicted of an environmental crime or crimes has been identified as a possible new or added risk for banks and their directors. Banks in addition to their normal environmental risk and liabilities also need to contend with the possibility of lender liability. Existing legislation pertinent to lender liability does not expressly or specifically deal with lender liability. Absence of judgements on lender liability further exacerbates the risks and the uncertainty for banks in South Africa. Therefore, banks remain subject to legal uncertainty and associated risks. The issue of lender liability specifically with regard to the implication of “the person in control” requires clarification. Hence, it is recommended that legislation relevant to lender liability (National Environmental Management Act 107 of 1998; National Water Act 36 of 1998 and the National Environmental Management: Waste Act 59 of 2008) be revised to specifically accommodate and protect lenders (lending banks) in certain distinct circumstances. The role of banks is that of an intermediary between borrowers and lenders of money. Therefore, it influences the direction and pace of economic development and by default steers and promotes either sustainable or non-sustainable development. Currently, mainstream banks are in effect financing a brown economy and hence subscribe to a weak form of sustainability. It would seem that mainstream banks are more concerned with managing the impact that environmental risk may have on bank lending than the impact of bank lending on the environment. The evolving nature of sustainability (from weak to strong and from a brown to green economy) demands a fundamental policy change for banks. It is expected that mainstream banks will be put under even greater pressure than before to make the transition from weak to strong sustainability. Hence, banks’ current environmental risk management systems will not be sufficient to cater for new environmental risks and liabilities that the move to stronger sustainability (in the form of the green economy) will present. Banks should adopt the stronger version of sustainability; formulate environmental principles that the bank will adhere to; incorporate these environmental principles into all aspects of its lending cycle, develop an environmental risk management system that should include as a minimum the identification of all the applicable legislation pertaining to the specific financing or lending of capital, risk identification, assessment of the specific risk, implementation of risk control measures, mitigation of the risk, risk monitoring and auditing. / LLM (Environmental Law and Governance), North-West University, Potchefstroom Campus, 2014

La justice pénale a historiquement, et à juste titre, été l’affaire de l’État. Octroyer à l’autorité publique le monopole de l’administration de la justice permet entre autres d’harmoniser les rapports sociaux tout en assurant une réponse structurée et dépersonnalisée au phénomène criminel. La confiance du public dans sa capacité d’accomplir judicieusement cette tâche est cruciale au maintien de ce monopole. Certaines réalités découlant du contexte médiatique moderne mettent toutefois en lumière une certaine crise de confiance du public dans l’appareil judiciaire et contribuent à déposséder l’État de son monopole sur l’administration de la justice pénale. Nous estimons que la télédiffusion des procédures judiciaires pénales de première instance est un des moyens par lesquels l’autorité publique peut rapatrier ce monopole. Ce mémoire s’intéressa à certains aspects de ces questions. / The State has historically overseen criminal justice, and with good reason. Delegating to state authorities full and exclusive administration of criminal justice ensures social harmony and allows for a structured and depersonalised response to crime. Public confidence in its ability to effectively do so is however crucial. The current media environment has contributed to a crisis of confidence in the system, depriving the State of its monopoly. We believe televising court proceedings and making them widely available to the public is one of the ways by which the State can strengthen confidence and reaffirm its legitimate control on the administration of criminal justice.