El compromiso que se desarrolló en este proceso de investigación tuvo como objetivo conocer el proceso de resiliencia comunitaria en las mujeres que pertenecen a una organización de desplazadas de Pueblo Libre - Ayacucho. Para este estudio fue relevante evidenciar aquellos cambios ocurridos después del proceso de desplazamiento forzado de un grupo de mujeres las cuales vivenciaron la etapa de la violencia armado interno que sufrió nuestro País, pero especialmente el Departamento de Ayacucho. Las mujeres entrevistadas provienen de distintos distritos (Vinchos, Socos, Colca y Santiago de Pischa) quienes luego de huir de sus lugares de origen, llegan a la ciudad en la provincia de Huamanga y se sitúan en la existente Asociación de Pueblo Libre. Asumiendo la importancia del proceso de resiliencia comunitaria, se realizó una investigación cualitativa de tipo fenomenológico con entrevistas semiestructuradas. A través de ellas se recogieron las experiencias de su proceso de resiliencia comunitaria antes y después del desplazamiento. Los resultados que se obtuvieron dan cuenta, que las mujeres utilizan sus recursos personales, comunitarios y familiares para subsistir frente a situaciones de adversidad. Además de una capacidad de resiliencia diversa, pues si bien fueron mujeres desplazadas de zonas rurales, reelaboraron su plan de vida de acuerdo al nuevo entorno de la ciudad, reasegurando sus vidas al buscar un lugar seguro, así como respondiendo a la necesidad de la educación de sus hijos. / The objective of the commitment that was developed in this research process was to know the community resilience process in women who belong to an organization of displaced people from Pueblo Libre - Ayacucho. For this study, it was relevant to demonstrate those changes that occurred after the forced displacement process of a group of women who experienced the stage of internal armed violence suffered by our Country, but especially the Department of Ayacucho. The women interviewed come from different districts (Vinchos, Socos, Colca and Santiago de Pischa). After fleeing from their places of origin, they arrive in the city in the province of Huamanga and join the existing Free People Association. Assuming the importance of the community resilience process, a qualitative phenomenological research was carried out with semi-structured interviews. Through them, the experiences of their community resilience process before and after displacement were collected. The results obtained show that women use their personal, community and family resources to survive in adversity situations. In addition to a diverse resilience capacity, because although they were displaced women from rural areas, they re-elaborated their life plan according to the new environment of the city, reassuring their lives by looking for a stable place, as well as responding to the need for education of their children.

El presente estudio analizó la moderación de la distancia de poder en la relación del empoderamiento psicológico y la resiliencia en el desempeño laboral en el contexto de pandemia. La muestra (n=845) fueron empleados del sector telecomunicaciones de Costa Rica y Perú. El análisis con PLS-SEM evidenció que el modelo explica el 20% del desempeño (R2= 0.20). La distancia de poder no modera la relación del empoderamiento en el desempeño laboral (β= 0.061, p= 0.196), tampoco modera la relación de la resiliencia en el desempeño (β= 0.035, p= 0.376). El empoderamiento influye positivamente en el desempeño laboral (β= 0.268, p= 0.000). La resiliencia influye positivamente en el desempeño (β= 0.272, p= 0.000). Los resultados del estudio tienen implicancia teórica debido a que confirman la influencia positiva del empoderamiento psicológico en el desempeño laboral y sobre todo aporta novedosa evidencia empírica del impacto positivo de la resiliencia en el desempeño. En tal sentido, bajo el sustento de los resultados empíricos del estudio se recomienda la inversión en la gestión promotora del empoderamiento psicológico y la resiliencia de los empleados. / The present study analyzed the moderation of Power Distance in the relationship between Psychological Empowerment and Resilience in Job Performance into the context of the pandemic. The sample (n=845) were employees of telecommunications sector from Costa Rica and Peru. The analysis with PLS-SEM showed that the model explains 20% of the performance (R2= 0.20). Power Distance does not moderate the relationship of Empowerment in Job Performance (β= 0.061, p= 0.196), nor does it moderate the relationship of Resilience in Performance (β= 0.0 35, p= 0. 376). Empowerment Positively influences Job Performance (β= 0. 268, p = 0. 000). Resilience positively influences Performance (β= 0. 272, p = 0.000). The results of the study have theoretical implications because they confirm the positive influence of psychological empowerment on work performance and as the most important it provides novel empirical evidence of the positive impact of resilience on job performance. In this sense, based on the empirical results of the study, investment in management and promotion of psychological empowerment and resilience of employees is recommended.

En la presente investigación se propuso como objetivo explorar la experiencia de recuperación y los procesos de resiliencia y crecimiento postraumático en mujeres víctimas de violencia contra la mujer. Para lograr los objetivos propuestos, se optó por una metodología de historias de vida. Se contó con la participación de cuatro mujeres, quienes contaron su historia de violencia y posterior proceso de recuperación. A partir de estas cuatro historias se analizaron los hitos en común, lo cual permitió comprender de forma compleja y profunda los significados de las historias de las mujeres participantes de la investigación. Además, estas historias permitieron realizar un análisis en el que se encontraron aspectos de su vida que les permitieron afrontar y crecer luego de la experiencia adversa. Con base a los resultados encontrados, se puede concluir que, a pesar de la diversidad de las experiencias de estas mujeres, se han encontrado hitos transversales a partir de los cuales se ha podido ver el desarrollo y consecuencias de la violencia. Asimismo, pese a las experiencias de violencia, ellas identifican aspectos personales y externos que las ayudaron a salir adelante y crecer. Por esta razón, se resalta la importancia del enfoque de potencialidades de las víctimas, que pone en el centro de atención sus capacidades de agencia. Finalmente, ya que la violencia contra la mujer se deriva de una violencia estructural, también enfatiza la formación de los profesionales en este enfoque, para que logren romper sus prejuicios y formar herramientas útiles. / The aim of the present study was to explore the experience of recovery and the processes of resilience and post-traumatic growth in the life stories of women victims of violence against women. In order to achieve the proposed objective, a life-history methodology was chosen. Four women told their personal history of violence and subsequent recovery process. From these four stories, the common milestones were analysed, which allowed the exploration of the complex and profound meanings of the stories of the women participating in the research. Furthermore, these stories allowed an analysis of the aspects of their life that allowed them to face and grow after the adverse experience. Based on the results, it is possible to conclude that even with diverse experiences, transversal milestones and consequences of violence were found. Also, despite the experiences of violence, the women were able to identify personal and external aspects that helped them cope and grow after the violence. For this reason, the importance of the approach focused on the potentialities of the victims is highlighted, which puts their capacity of agency in the spotlight. Finally, since violence against women derives from structural violence, it also emphasizes the training of professionals under this approach, so that they can break their prejudices and form useful tools.

Las instituciones educativas han mostrado la necesidad de tener ajustes positivos ante la emergencia actual y tener un balance eficiente en sus labores y desempeño; por ello, se propuso como objetivo general determinar la relación entre la resiliencia y el compromiso organizacional de los docentes de instituciones educativas públicas de Bagua Grande – 2021. Se utilizó un enfoque cuantitativo, en tanto se aplicaron encuestas a los colaboradores para conocer el nivel de resiliencia de la institución, también, fue de nivel correlacional y diseño no experimental transversal; la población estuvo conformada por 150 colaboradores. Por otro lado, se aplicó el cuestionario de Salanova et al. (2012) para la resiliencia y el de Celep (2000) para el compromiso organizacional, encontrando como resultados que la empresa posee una regular capacidad para afrontar las adversidades que suceden en su centro de trabajo y se encontraron medianamente comprometidos con la institución. Además, los hallazgos evidenciaron una correlación positiva entre la resiliencia y el compromiso organizacional en los colaboradores. / Educational institutions have shown the need to have positive adjustments to the current emergency and have an efficient balance in their work and performance; therefore, it was proposed as a general objective to determine the relationship between resilience and organizational commitment of teachers of public educational institutions of Bagua Grande - 2021 A quantitative approach was used, as surveys were applied to employees to know the level of resilience of the institution, also, it was correlational level and non-experimental crosssectional design; the population consisted of 150 employees. On the other hand, the Salanova et al. (2012) questionnaire for resilience and the Celep (2000) questionnaire for organizational commitment were applied, finding as results that the company has a regular capacity to face the adversities that occur in its work center and that they were moderately committed to the institution. In addition, the findings showed a positive correlation between resilience and organizational commitment in the employees.

La presente investigación tuvo como objetivo estudiar la relación entre la forma de evaluación con el estrés académico, resiliencia y vigilancia en estudiantes de una universidad privada de Lima. Para ello, se evaluó a 200 alumnos entre 18 y 50 años de edad, desde el primer a último ciclo de la formación de pregrado. Del total de la población, 134 alumnos pertenecían a un sistema de evaluación sumativo y 66 a un sistema de evaluación formativa. Los instrumentos utilizados fueron el inventario SISCO para estrés académico, ARS para la medición de resiliencia y un test de vigilancia diseñado por Senko. El análisis de esta información se realizó en SPSS, buscando la forma en la que correlacionan los constructos mencionados. Se obtiene que existe una asociación significativa entre el nivel de estrés percibido y la vigilancia con respecto al tipo de evaluación en la que se encuentran los estudiantes. Se encuentra que la evaluación sumativa posee mayores niveles de estrés y vigilancia en los estudiantes, siendo esto perjudicial para la salud y el aprendizaje de los alumnos. Estos resultados muestran los beneficios de la evaluación formativa sobre la sumativa y un motivo importante para implementar este tipo de evaluación en la forma de enseñanza de las instituciones educativas. Parte de la tarea de las instituciones es velar por el bienestar del alumnado y por ello se recomienda el buscar siempre metodologías que se alineen a estos objetivos propios de la educación

Bajo el contexto que vivimos y el impulso que se ha dado a la interacción de los clientes en los medios online, muchos rubros de negocios se han visto afectados. Un rubro importante que no se mantiene al margen es el del transporte aéreo, cuyas aerolíneas tratan de cuidar a sus clientes a pesar de los mensajes negativos que reciben constantemente por estos medios. Por ello este estudio buscó como objetivo fundamental determinar la relación entre el entre el eWOM y la resiliencia de los clientes de Chiclayo hacia la información negativa en las aerolíneas. La investigación tuvo un enfoque cuantitativo de tipo aplicada, diseño no experimental y de nivel correlacional. Se requirió de 200 clientes de aerolíneas, provenientes de la provincia de Chiclayo y que cumplían con los requisitos propuestos. Se aplicó como instrumento dos cuestionarios adaptados que fueron unificados (Heninf Thurau et al., 2004) y (Eisingerich, 2011) de 21 preguntas en total. Para el procesamiento se usó el programa SPSS 25 y el Excel. Finalizando con resultados que mostraron la existencia de una relación significativamente buena entre ambas variables. / Under the context we live in and the boost that has been given to customer interaction in online media, many business areas have been affected. An important item that is not left out is that of air transport, whose airlines try to take care of their customers despite the negative messages they constantly receive through these means. Therefore, this study sought as a fundamental objective to determine the relationship between the eWOM and the resilience of Chiclayo customers towards negative information on airlines. The research had a quantitative approach of applied type, non-experimental design and correlational level. 200 airline customers were required, from the province of Chiclayo and who met the proposed requirements. Two adapted questionnaires were applied as instruments that were unified (Heninf Thurau et al., 2004) and (Eisingerich, 2011) of 21 questions in total. For the processing, the SPSS 25 program and Excel were used. Ending with the results that showed the existence of a significantly good relationship between both variables.

Respuesta de las mujeres Ayacuchanas frente a los problemas de la violencia política”, es una investigación cualitativa que pretende abordar los mecanismos de respuesta que han desarrollado las mujeres de la región de Ayacucho frente a los diferentes problemas generados por la violencia política, que afectó no solo a la familia y la comunidad, sino al desenvolvimiento económico, social, político y cultural de las mujeres. / Tesis

La pandemia genero un ambiente de incertidumbre y nos posicionó en un estado de vulnerabilidad, poniendo a prueba nuestras habilidades cognoscitivas, emocionales y socioafectivas. Asimismo, la adolescencia es una etapa del desarrollo donde se atraviesan distintos desafíos. Por esto, se realizó una investigación de tipo no experimental-descriptivo con el objetivo de determinar los niveles de resiliencia en estudiantes de secundaria e identificar el nivel según sexo, grado académico y tipo de familia, contando con una población de 457, seleccionados a través de un muestreo no probabilístico, por conveniencia, siendo la muestra de 100 estudiantes de ambos sexos, entre los 11 y 17 años, a los cuales se les aplicó la Escala de Resiliencia Wagnild y Young adaptado por Novella en Perú, con una confiabilidad de 0.95 obtenida a través del Alfa de Cronbach y una correlación ítem-test la cual fluctúa entre 0.58 a 0.82. Además, se obtuvo como resultado que predominó el nivel alto de resiliencia con un 29%. Mientras que, según el sexo, en las mujeres el mayor porcentaje lo obtuvo el nivel bajo con 30% y en hombres el nivel alto con 35%. En base al grado académico, la mayoría obtuvo un nivel alto con un 31.3%, 29.2% y 46.7% a excepción de primero y tercero de secundaria. Por último, conforme al tipo de familia, se obtuvo un nivel alto en las familias extensa, monoparental y ensamblada con un 34.4%, 37.5% y 66.7%, por el contrario, en la familia nuclear predominó el nivel bajo. / The pandemic generated an environment of uncertainty and placed us in a state of vulnerability, testing our cognitive, emotional and socio-affective abilities. Likewise, adolescence is a stage of development where different challenges are experienced. For this reason, a nonexperimental-descriptive research was carried out in order to determine the levels of resilience in high school students and identify the level according to sex, academic grade and type of family, with a population of 457, selected through from a non-probabilistic sampling, for convenience, being the sample of 100 students of both sexes, between 11 and 17 years old, to which the Wagnild and Young Resilience Scale adapted by Novella in Peru will be applied, with a reliability of 0.95 Obtained through Cronbach's Alpha and an item-test correlation which fluctuates between 0.58 to 0.82. In addition, it was obtained as a result that the high level of resilience prevailed with 29%. While, according to sex, in women the highest percentage was obtained by the low level with 30% and in men the high level with 35%. Based on the academic degree, the majority obtained a high level with 31.3%, 29.2% and 46.7% except for the first and third years of secondary school. Finally, according to the type of family, a high level was obtained in the extended, single-parent and assembled families with 34.4%, 37.5% and 66.7%, on the contrary, in the nuclear family the low level prevailed.

Made available in DSpace on 2016-04-28T20:39:19Z (GMT). No. of bitstreams: 1 George Souza Barboza.pdf: 2034502 bytes, checksum: 3e8d699e1ad4afdc52b8b6c610730793 (MD5) Previous issue date: 2006-06-30 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / INTRODUCTION Resilience is presented as transcendence. It s understood in a psychossomatic perspective. GOALS First, translate, adapt and validate to the Portuguese language and Brazilian culture, the original version of the 2002 Resilience Quotient Test (RQTest) by Karen Reivich and Andrew Shatté, which was named Questionário do Índice de Resiliência: Adultos - REIVICH - SHATTÉ / BARBOSA . The questionnaire aims at measuring 7 factors: 1) Emotions Administration; 2) Impulse Control, 3) Optimism to Life, 9) Ambient Analysis, 5) Empathy, 6) Self Efficacy and 7) Reaching People. Secondarily, evaluate the consistence of how much each of the 56 items is effectively related to its factors. Finally, measure resilience levels, in a sample of 110 elementary school teachers. METHOD: Preliminary versions were evaluated by 12 judges regarding the criteria: Clarity, Simplicity, Sintax and Comprehension, then retranslated to English. The percentage in each of the items was calculated in the judges analysis. In the correlation among the items, we worked out the data crossing process. In the Significance Degree analysis of the correlation we worked with the Qui-Square test. In the correlation between the Positive and Negative aspects of each factor, Pearson s correlation calculation. The correlation of the Socidemographic research with the 56 items, we requested the Contingence Coefficient calculator. The 0,80 Cronbach Alpha meets the internal and temporal consistence. RESULTS: Factor analysis shows that items 29 and 47 do not associate to any of the 7 factors. Item 13 originally belongs to the Emotions Administration factor and, in our research, associated itself to the Impulse Control Factor. Item 15 of the Impulse Control Factor, associated itself to the Causal Analysis Factor. Item 56 of the Emotions Administration Factor, associated itself to the Impulse Control and Optimism to Life Factors. Item 26 of the Emotions Administration Factor, associated itself to the Impulse Control Optimism to life, Self Efficacy and Reachin People Factors. Finally, item 42 of the Impulse Control Factor associated itself to the Emotions Administration, Optimism to Life, Ambient Analysis, Self Efficacy and Reaching People / INTRODUÇÃO: A resiliência é apresentada como transcendência e compreendida numa perspectiva psicossomática. OBJETIVOS: Primeiramente, traduzir, adaptar e validar para a língua portuguesa e a cultura brasileira, a versão original do Resilience Quotient Test (Reivich, Shatté, 2002), denominado de Questionário do Índice de Resiliência: Adultos - REIVICH - SHATTÉ / BARBOSA . Visa mensurar 7 Fatores: 1) Administração das Emoções; 2) Controle dos Impulsos; 3) Otimismo com a Vida; 4) Análise do Ambiente; 5) Empatia; 6) Auto-Eficácia e 7) Alcançar Pessoas. Secundariamente, avaliar a consistência de quanto cada um dos seus 56 itens estão, efetivamente, relacionados aos seus Fatores. Por fim, medir os índices de resiliência, numa amostra de 110 professores do Ensino Fundamental. MÉTODO: Versões preliminares foram avaliadas por 12 juízes quanto aos critérios de Clareza, Simplicidade, Sintaxe e Compreensão e retraduzida para o inglês. Nas análises realizadas pelos juízes foi calculada a porcentagem em cada um dos itens. Nas correlações entre os itens, trabalhamos o processo de cruzamento dos dados. Na análise do Grau de Significância das correlações trabalhamos com o Teste Qui-quadrado. Nas correlações entre o Aspecto Negativo e o Positivo de cada fator, o cálculo de Correlações de Pearson. As correlações das perguntas do Levantamento Sociodemográfico com os 56 itens, recorremos ao cálculo do Coeficiente de Contingência. Na análise das Intracorrelações entre os 56 itens, nos utilizamos das Correlações de Pearson. O Alpha de Cronbach encontrado (0,80) satisfaz a consistência interna e temporal. RESULTADOS: A Análise fatorial revelou que o item 29 e 47 não se associam a nenhum dos 7 fatores. O item 13, originalmente, pertence ao Fator Administração das Emoções e em nossa pesquisa se associou ao Fator Controle dos Impulsos. O item 15 do Fator Controle dos Impulsos, se associou ao Fator Análise do Ambiente. O item 56 do Fator Administração das Emoções, se associou aos Fatores Controle dos Impulsos e Otimismo com a Vida. O item 26 do Fator Administração das Emoções, se associou aos Fatores Controle dos Impulsos, Otimismo com a Vida, Auto Eficácia e Alcançar Pessoas. Por fim, o item 42 do Fator Controle dos Impulsos, se associou com os Fatores Administração das Emoções, Otimismo com a Vida, Análise do Ambiente, Auto Eficácia e Alcançar Pessoas

Made available in DSpace on 2016-04-28T20:39:36Z (GMT). No. of bitstreams: 1 Maria Luiza Pigini Santiago Pereira.pdf: 1849657 bytes, checksum: 30dbe3b09861ad8c0ec332ec42d2a9a8 (MD5) Previous issue date: 2007-11-09 / The practice of airborne activity is seen as naturally adverse to the human being, this way it is considered a risky activity. Nonetheless, it represents one the most outstanding areas of performance in modern society. Despite the adversities that are characteristic to it and, for this same reason, despite involving a highly complex system, regulated and controlled, it includes professionals that are always highly motivated. The complexity of the aeronautical system, in turn, seeks to answer the expectation that, regardless the risks involved, the practice of the airborne activity is performed in an effective and safe way. To approach some of these contradictions, the present study defends the thesis of applicability of the Resilience concept, as a process of human development, in the area of human factors, in airborne environment. To test its feasibility, this conceptual model was used in the analysis of the well-succeeded performance presented by the Brazilian First Fighter Squadron (1º GAvCa) in its role during World War II. This analysis was feasible by means of a research, under a qualiquantitative approach, from life experiences of a total of 95 veterans, published in the media or obtained by applying a questionnaire to the accessible subjects. These experiences, presented in the form of speeches, were treated under the Collective Subject Speech Method. Contextualized from a historical research and the study of the symbolic of the 1o. GAvCa, the data collected permitted the unveiling of the presumed variables in the concept of Resilience, that is, context of adversity, protective factors, resilience mechanisms and positive outcome on adaptation. Facing this result, the author shows the feasibility of the approach of the unpredictable changes of the interaction man-environment-machine in the airborne environment, under Resilience approach. Moreover, it points out the advantages of its usage, allowing a higher amplitude in the analysis and improvement in the aeronautical system processes, since this approach includes the contemplation of both the risk and resilience factors, as well as enriching the positive outcome regardless the risk factors or adversity / A prática da atividade aérea é vista como naturalmente adversa ao ser humano, sendo, assim considerada uma atividade de risco. Não obstante, representa uma área de atuação das mais preponderantes na sociedade moderna. A despeito das adversidades que lhe são características e, por essa mesma razão, apesar de suscitar um sistema altamente complexo, regulamentado e controlado, insere profissionais que se mantêm altamente motivados. A complexidade do sistema aeronáutico, por sua vez, procura responder à expectativa de que, apesar dos riscos envolvidos, a prática da atividade aérea se efetive de maneira segura e eficaz. Para abordar algumas dessas contradições, o presente trabalho defende a tese da aplicabilidade do conceito de Resiliência, como um processo do desenvolvimento das pessoas, na área de fatores humanos, em ambiente de aviação. Para testar sua viabilidade, esse modelo conceitual foi utilizado na análise do desempenho bem-sucedido apresentado pelo Primeiro Grupo de Aviação de Caça do Brasil (1º GAvCa) em sua participação na Segunda Guerra Mundial. Essa análise foi viabilizada através de uma pesquisa, sob abordagem qualitativa e quantitativa, a partir de testemunhos de vida de um total de 95 ex-combatentes, publicados em diversos meios de comunicação ou obtidos pela aplicação de um questionário aos indivíduos acessíveis. Esses testemunhos, apresentados em forma de discursos, foram tratados sob o Método do Discurso do Sujeito Coletivo. Contextualizados a partir de uma pesquisa histórica e do estudo da simbólica do 1º GAvCa, os dados encontrados permitiram o desvelamento das variáveis pressupostas no conceito de Resiliência, quais sejam, contexto de adversidade, fatores de proteção, fatores de resiliência e resultado positivo em termos de adaptação. Diante desse resultado, a autora demonstra a viabilidade da abordagem das vicissitudes da interação homem-meio-máquina em ambiente de aviação, sob o enfoque da Resiliência. Além disso aponta as vantagens de sua utilização, permitindo uma maior amplitude na análise e melhoria de processos no sistema aeronáutico, haja vista essa abordagem incluir a contemplação de fatores de proteção e de resiliência, e por também valorizar os resultados positivos a despeito dos fatores de risco ou adversidade