My work is about motivation of brand store managers for local sales promotions. In the theoretical part I write about motivation, stimulation, motivation program for employees. In the empiric part I write about all the data I get form quistionnaires and personal interviews with the brand store managers. At the end I write my recommodation for Telefónica O2 Czech Republic, a.s. how to motivate brand store managers for local sales promotions better.

This diploma thesis provides the overall overview about sales promotion as part of communication mix. Using of this tool became very important part of the business during past years. Also some market segments became fairly dependent. As example can be provided FMCG market, where Procter & Gamble one of the dominant player is. P&G is always trying to approach in innovative way and thanks to that it is coming with very interesting initiative solutions (for example Pampers UNICEF). This initiative also as usual promotion is evaluated from effectiveness point of view at the end of this thesis.

The theoretical part of this thesis contains the general characteristics of the Kofola company, aspects of personal selling and the most important atributes of a successfull sales representative. The fourth chapter is focused on the review of the personal selling by the Kofola company and the fifth chapter summarizes concrete activities and specifics of the workweek of the sales representative of this sompany. The sixth chapter decsribes instruments of sales promotion often used by the Kofola company: special offers for customers and consumers. The last part of this thesis is focused on the performance measurement of the sales representatives, which is a part of a motivation system of the Kofola company.

The thesis describes the influence of BTL activities (especially sales promotion) to the brand development. The theoretical part covers the background which is necessary for the practical part. It focuses on the commercial communications, sales promotion, consumer competitions and brand. Because in the practical part the questionnaire is made marketing research is also mentioned. The practical part introduces Unilever CR and the role of Customer Marketing department in marketing structure. The following part introduces Rexona brand, its portfolio and also the projects which were implemented in 2008. Then the market of deodorants and distribution channels are characterized. Sales promotion of Rexona and its competitors are analyzed. Then the results of survey, which focuses on consumption and shoping habits, are interpreted. Finally the recommendations for sales promotion are formulated.

On the Czech market is beginning to appear more and more software solutions of cash registers. A few years ago were Point of Sales (POS) systems rarely seen, especially in an restaurants. Nowadays, there is a proliferation of POS systems across the market. Not only in restaurants but also in convenience stores and stores providing services. Which POS system choose? In this work, I deal with the question: Whether we should purchase POS from a stable developers or give preference to young developers of POS solution. Respectively, what solution can increase efficiency and possibility of profit. The aim is to determine whether long-term development of older POS solutions is still effective and competitive with new solutions. The secondary objective may also be a recommendation of what product might be a good candidate for the position of cash register software in your business.

The aim of this thesis is to analyze the processes of demand planning and management. This work describes the main assumptions of the successful completion of this process. It also deals with the main methods and techniques of demand planning and management, including the importance of software tools. Thesis topic was chosen due to the extraordinary importance of demand planning in terms of satisfying the constantly growing and changing subject to customer requirements. The methodological part is devoted to a comprehensive description of the main assumptions affecting this process and methods of demand planning. The analytical part focuses on the processes of demand planning in an environment of the specific pharmaceutical company. Critically evaluates these processes and offers their solutions.

The effective integration of social media into the sales and marketing process for pharmaceutical companies can be complex. The complexity is further increased by the regulatory limitations (Code of marketing practice) within the industry as well as other considerations. This research explores some of these considerations and implications for social media integration. Further, the research determines the value of social capital as well as the process for social media engagement. The study surveyed three pharmaceutical companies in different stages of social media integration. A heterogeneous sample was selected to include diverse characteristics because the topic is still new within the pharmaceutical environment. A qualitative multiple case study method was selected which included interviews, direct observations and document reviews. Despite regulatory limitations, the findings provide insights for other industries with possible considerations for social media integration into sales and marketing. This is complemented by the Social Capital Theory that states that social media adds value. The issues of adverse event reporting and how to measure the return on investment remain a challenge. In conclusion, the engagement and management of social media processes is not easy to implement; therefore a four-phased process for social media engagement is proposed as a framework that allows easy integration. / Dissertation (MBA)--University of Pretoria, 2014. / pagibs2015 / Gordon Institute of Business Science (GIBS) / Unrestricted

Conhecer o que o cliente valoriza em um serviço ou produto é importante para o crescimento de uma organização e pode representar uma vantagem competitiva determinante. Sob essa perspectiva, este trabalho tem o objetivo de mensurar os fatores que os clientes de serviços percebem como valor ao escolher uma corretora de seguros e, adjacente a este, criar uma proposta de estratégias de vendas para este objetivo. Para tanto, o referencial teórico deste estudo descreve o setor de serviços e o comportamento do cliente, valor e estratégia. O método de pesquisa apresenta as características desta pesquisa, enquanto o método de trabalho apresenta a coleta dos dados, que foi realizada por meio de questionário; a análise dos dados, que foi realizada por meio do software SPSS; e a proposta de estratégias de vendas criada por meio da metodologia 5W2H. Como resultados deste estudo, na coleta de dados obteve-se um total de 94 respostas, o que representa 21,32% dos clientes da corretora; o resultado final da análise dos dados é o modelo de regressão múltipla, que mostra a equação que representa o valor percebido pelos clientes da corretora e que é utilizado na estratégia de vendas como referência para a tomada de decisão. Pelo modelo de regressão descobriu-se que a variável que mais impacta na percepção de valor dos clientes é o valor emocional. O plano de estratégias de vendas apresenta 10 ações que foram descritas a fim de melhorar os fatores que mais impactam no valor percebido pelos clientes. Os resultados obtidos com esta pesquisa foram de grande valia para a corretora, visto que agora a empresa tem dados conclusivos que podem nortear suas futuras ações e próximos passos. Sugere-se para trabalhos futuros realizar a pesquisa segmentando os tipos de clientes e os segmentos de seguros / Knowing what the customer values in a service or product is important for the growth of an organization and can represent a determining competitive advantage. From this perspective, this research aims to measure the factors that service customers perceive as value when choosing an insurance company and, adjacent to it, to create a proposal of sales strategies. Therefore, the literature review of this study describes the service sector and customer behavior, value and strategy. The research method presents the characteristics of this research, while the work method presents the data collection, which was performed through a survey questionnaire; the data analysis, was performed using SPSS software; and the proposal of sales strategies created through the 5W2H methodology. As a result of this research, a total of 94 responses were collected, representing 21.32% of the company clients; the final result of the data analysis is the multiple regression model, which shows the equation that represents the value perceived by the company customers and which is used in the sales strategy as a reference for decision-making. It was found though the regression model that the variable that most impacts clients perception of value is the emotional value. The sales strategies plan presents 10 actions that have been described to improve the factors that most impact the perceived value of the customers. The results obtained with this research are of great value to the insurance company, since now the company has conclusive data that can guide its future actions and next steps. It is suggested for future studies to perform the survey questionnaire segmenting the types of clients and the segments of insurance

El presente trabajo de investigación busca validar la introducción de un nuevo yogurt Premium al mercado peruano, utilizando una base de contenido diferente al de la competencia y la utilización de un insumo poco conocido en Lima, el Cushuro, el cual es altamente nutritivo y no es muy utilizado de forma comercial. Hemos validado las diferentes posturas que teníamos relacionadas al yogurt, se llevó a cabo la elaboración del producto final y según las ventas obtenidas llegamos a proyectar que a partir del segundo año la empresa percibiría utilidad neta positiva, esto debido a la introducción de Cusure al Sector Retail. La propuesta de valor de la empresa es ofrecer al público un producto saludable, con insumos de calidad y nutritivos que puede ser consumido como complemento en el desayuno, un snack de media mañana o ser el postre del almuerzo el cual lo puedes encontrar en Tiendas Especializadas, Canal Online (Venta directa) y Ferias. / This research paper seeks to validate the introduction of a new Premium yogurt to the Peruvian market, using a different content base from the competition and the use of a little-known input in Lima, the Cushuro, which is highly nutritious and is not widely used commercially. We have validated the different positions we had related to yogurt, the elaboration of the final product was carried out and according to the sales obtained we came to project that from the second year the company would perceive positive net profit, this due to the introduction of Cusure to the Sector Retail The value proposition of the company is to offer the public a healthy product, with quality and nutritious inputs that can be consumed as a complement at breakfast, a mid-morning snack or be the dessert of lunch which you can find in Specialty Stores , Online Channel (Direct sale) and Fairs. / Trabajo de investigación

Forecasting is a powerful tool that can enable companies to save millions in revenue every year if the forecast is good enough. The problem lies in the good enough part. Many companies today use Excel topredict their future sales and trends. While this is a start it is far from optimal. Seco Analytics aim to solve this issue by forecasting in an informative and easy manner. The web application uses the ARIMA analysis method to accurately calculate the trend given any country and product area selection. It also features external data that allow the user to compare internal data with relevant external data such as GDP and calculate the correlation given the countries and product areas selected. This thesis describes the developing process of the application Seco Analytics.