This study investigated the nexus between multicultural policies and contract management within the Community Health Services in the Northern Metropolitan Region of the Victorian Department of Human Services. Access and equity of services to linguistic minority migrant groups is a central component of this study. The study drew on literature pertaining to social work theory and practice, with a particular focus on structural social work, the evolution of Australia's multicultural policy and the context of contract management. The data collection consisted of two stages. The first stage comprised of twenty-two semi-structured interviews with Chief Executive Officers and managers from the Community Health Services, government personnel from the Department of Human Services and key informants. The second stage of the study, a self administered questionnaire survey for service providers, was developed and designed from the key themes identified from the interviewee data. A total of 119 service providers responded to the questionnaire. Key findings of this study were first, that the Community Health Services have broad policies of inclusion. Secondly, that the multicultural policy may be considered a broader policy then just a policy relating to people of non-English speaking backgrounds or culture relating to ethnicity. Thirdly, funding arrangements appeared limited in their expectations regarding linguistic accessibility. Fourthly, service providers had a different perception of the quality level of service their organisation provided to English speakers and non-English speakers. Implications of this study included, first, having broad inclusive policies would require specific strategies of access. Secondly, multicultural policy as such may need to develop into a policy of 'structural cultural equity'. Thirdly, partnerships between government and Community Health Services can be further utilised to develop more innovative service delivery methods to respond to linguistic minority groups. Lastly, culturally sensitive practice modules may need to be considered as a central component in the health and welfare field of tertiary education. The study concluded that Community Health Services are ideally located to implement services, which not only address the notion of multiculturalism, but also address the issues of equity in the context of a dominant paradigm. In such an environment someone who speaks a language other than English is 'visible' and therefore, 'a woman without a word of English enters the Community Health Service' and receives the same service as an English speaker.

Magister Legum - LLM / The objective of this study is to analyse the law relating to exploration and production of oil and gas in Tanzania in relation to the protection of FDI. The analysis will be based on the international standards for the protection of FDI. Some of these standards are contained in international instruments and some of them have attained the status of customary international law. Examples of such standards include: Fair and Equitable Treatment (FET), Full Protection and Security (FPS), non-arbitrariness and non-discrimination, among others. Some international instruments to be referred to include the 1992 World Bank Guidelines on Treatment of FDI and the CERDS.

Performance management, which is a core element of the New Public Management (NPM), has maintained its significance both in academic and practical perspectives for many scholars and governments, although enthusiasm for the NPM has waned since the late 1990s. There have been debates on the universality of the NPM, and the divergence argument regards the practices and trajectories of specific reforms as being shaped by the different characteristics of politico-administrative and cultural systems. Through the comparative study of performance management based on the case studies in the UK and South Korea, this thesis demonstrates that the processes of a NPM-type reform can be similar in spite of differences of politico-administrative and cultural characteristics. It examines performance management systems in the two countries in terms of the speed and nature of reform, resistance to reform, use of performance information and importance as a control mechanism. The comparison is also useful for lesson-drawing for the improvement of current systems. This research has been conducted by undertaking a wide literature review, including journal articles and government papers, and by conducting semi-structured interviews. To undertake analysis and comparison of performance management systems, the thesis looks at the Public Service Agreements (PSAs) in the UK and the Government Performance Evaluation (GPE), Financial Performance Management System (FPMS) and Performance Agreements in Korea. Case studies have been carried out with the Department of Health in the UK and the Ministry of Government Administration and Home Affairs in Korea. The PSA system has problems generated by excessive central control and lack of participation of professionals and front-line staff. In Korea all three performance management systems are based on evaluation. Departments used evaluation as a tool of exercising control, which resulted in duplication of evaluation and excessive bureaucracy. Focus on the process-oriented evaluation has undermined the value of the systems for improving public services. Whilst the two countries display differences in the fundamental approach to performance management, there are similarities in the detailed practices and trajectories in the operation of the systems. The reason for these similarities may be attributed to the strong leadership of top politicians in both countries.

Denna studie syftar till att undersöka hur ultraljudsutbildningar för ingenjörer köps in, vad de innehåller, hur de genomförs, utvärderas och vilka resultatutbildningarna leder till. Totalt intervjuades sex sjukhus runt om i Sverige där elva medicintekniska ingenjörer och fyra verksamhetschefer deltog. En kvalitativ metod användes i studien i form av semistrukturerade intervjuer som grund för att analysera frågeställningarna. Resultatet visade att utbildningar köps in i upphandling av nya ultraljudsmaskiner och genomförs under garantiåren. Utbildningarna hålls av leverantörerna och de brukar vara i två dagar. Effekterna av utbildningarna varierar och beror på vilket serviceavtal som sjukhusen har. Det saknas en formell modell för utvärdering och uppföljning, trots det faktum att det i årliga möten diskuteras hur utbildningarna har gått och vilka kompetenser som behövs. Resultatet från studien kan främst användas i syfte att skapa bättre utbildningar, underlätta kommunikationen mellan sjukhus och leverantör om vad kursen innebär, samt vad ingenjörerna föredrar för innehåll i kurser för att kunna utvecklas inom ultraljud. / This study aims to investigate how ultrasound training for engineers is purchased, including how it is carried out and evaluated, what the different courses contain and what result the courses lead to. Six hospitals around Sweden were interviewed, where eleven medical engineers and four business managers participated. A qualitative method was used in the study with semi-structured interviews as a basis for analysing the issues. The results showed that the training courses are purchased in the procurement of new ultrasound machines and are carried out during the warranty years. The suppliers hold the training courses, which are usually held for two days. The effects of training vary and depend on the service agreement that the hospitals have. There is no formal model for evaluation and follow-up, even though annual meetings discuss how the training has gone and what skills are needed. The results can mainly be used to create better training and improve communication between hospital and supplier about what the course entails and what the engineers prefer for the content of courses to develop in the area.

At the moment there are no guidelines to how external service agreements should be managed and administered at Södersjukhuset. The goal with this report has been to provide Södersjukhuset with supporting arguments to decide if they should centralize the management of service agreements or not. In order to achieve this goal it was essential to: study and get a better understanding of the term centralization, examine the serviceagreements’ to get a greater awareness of their extent and analyze Södersjukhuset to gain a better insight of the organisation as a whole. Service agreements were accumulated throughmeetings with the hospital’s employees and through the software Medusa. Calculations were conducted from the agreements to display Södersjukhuset’s current situation. Themanagement of the hospital’s service agreements was considered decentralized and wasdeemed to convey negative economical factors. A proposed solution for the problem was a centralized structure for managing external service agreements which would help the hospital organize and benefit it economically. / Det finns idag ingen struktur för hur externa serviceavtal ska hanteras och förvaltas på Södersjukhuset. Målet med denna rapport har varit att bistå Södersjukhuset med underlag för att avgöra om de ekonomiskt sett bör centralisera sina serviceavtal eller ej. För att uppnå detta studerades: begreppet centralisering, serviceavtalens omfattning samt Södersjukhuset i form av organisation och dess resurser. Insamling av avtal verkställdes genom möten med personal på Södersjukhuset och via mjukvaran Medusa. Från avtalen upprättades kalkyler för att beskriva hur situationen med avtalen såg ut. SÖS bedömdes vara decentraliserat vid hanteringen av externa serviceavtal vilket ansågs vara en ekonomisk nackdel. Rekommendation för att åtgärda dessa problem var att upprätta en centraliserad struktur som stödjer en organiserad hantering av externa serviceavtal och bidrar till en ekonomisk nytta för Södersjukhuset.

This dissertation deals with international transport law and looks at the development of bilateral air service agreements governing international scheduled flights from their inception after the Chicago Conference of 1944 until the present day. The Chicago Conference left a legacy of separation in airline services. Scheduled and nonscheduled flights came into existence and bilateral agreements are needed to regulate international scheduled services. The relationship between the state and its designated airline forms the pivot of the bilateral relationship. However, the aviation relationship between state and airline and between states inter se face challenges as globalisation and development take place in the air transport industry. New methods of cooperation now exist which need to be adapted to suit the needs of individual countries and airlines. South Africa has accepted the challenges of development and undertaken modern methods of cooperation such as code-sharing. / Law / LL.M.

This dissertation deals with international transport law and looks at the development of bilateral air service agreements governing international scheduled flights from their inception after the Chicago Conference of 1944 until the present day. The Chicago Conference left a legacy of separation in airline services. Scheduled and nonscheduled flights came into existence and bilateral agreements are needed to regulate international scheduled services. The relationship between the state and its designated airline forms the pivot of the bilateral relationship. However, the aviation relationship between state and airline and between states inter se face challenges as globalisation and development take place in the air transport industry. New methods of cooperation now exist which need to be adapted to suit the needs of individual countries and airlines. South Africa has accepted the challenges of development and undertaken modern methods of cooperation such as code-sharing. / Law / LL.M.