Introduction: Ravelry is a website offering information and social media functions for people interested in knitting. All content is user-supplied, including thousands of searchable records of knitting patterns and yarns. The aim of this thesis is to describe the way these are organised and classified and how this relates to systems used in other contexts and to the expectations of site members regarding both presentation and search functions. Method: Based in domain analysis theory and the concept of serious leisure, the knitting community on Ravelry and its information databases were studied through content analysis of the website, a literature review of pattern and yarn presentation, and a user survey. Results and analysis: The presentation of products on the website contains the information expected within this domain. Users are generally satisfied with the information given but have come to expect more details here than from other sources. The search function enables specific searches, but is too complex for certain users and is sometimes seen as old-fashioned or hard to understand. Members express varying degrees of understanding of the website’s community base. Conclusion: Ravelry has set up a knowledge organisation system and presentation pages that meet its members’ expectations in terms of information content. The search function and layout is not as popular, but efficient for many respondents. This is a two years master’s thesis in Library and Information Science. / Inledning: Ravelry är en webbplats med information och sociala mediefunktioner för stickintresserade. Allt innehåll kommer från användarna, inklusive beskrivningar av tusentals sökbara stickmönster och garner. Syftet med studien är att beskriva hur dessa organiseras och klassificeras i förhållande till system som används i andra sammanhang och till medlemmarnas förväntningar. Metod: Utifrån domänanalysteori och begreppet ”serious leisure” undersöktes Ravelrys medlemmar och databaser genom innehållsanalys av webbplatsen, en litteraturstudie av mönster- och garnpresentation samt en användarenkät. Resultat och analys: Presentationen av produkter innehåller den information som förväntas inom domänen. Användarna är generellt sett nöjda med informationen som presenteras. Sökfunktionen möjliggör specificerade sökningar, men är för komplex för vissa användare och kan ses som gammaldags och svår att förstå. Medlemmarna uttrycker olika grader av förståelse för att allt material kommer från användarna. Slutsats: Ravelrys kunskapsorganisation och presentationssidor möter medlemmarnas förväntningar. Söksystemet och dess layout är inte lika populära, men effektivt för många respondenter.

Scania is increasing its production by improving its efficiency. The company is striving to achieve its new productivity goals without making large investments. In large organizations such as Scania there are many competent and skilled employees. However, since many of their offices are located worldwide communication is not always efficient and optimal. The purpose of this thesis is to show the potential benefits when implementing and operating online social networks within global organizations including Scania. Through empirical studies of global organizations which have utilized online social networks for a relatively long period this study intends to collect information which can help generate knowledge about the implementation and operation of online social networks. Our research revealed that important aspects of the implementation of an organization's online social network are knowledge management, dissemination, social ties and links between micro-and macro-networks. Thereby we concluded that online social networks lead to the creation of benefits for the individual as well as for the organization. Based on the theoretical framework and empirical evidence gathered in this study, we have concluded that an implemented model of an online social network fosters such benefits as improved communication channels and increased efficiency in the workplace.