The current study investigates the mechanisms employed for analyzing and engaging stakeholders through the planning and implementation phases of the mobility management project Sustainable Travel in Umeå Region (Sweden). In alignment with researchers' epistemological and ontological assumptions, an abductive approach and the case study strategy were selected. The qualitative data collected through conducting interviews with the five project team members and through examining project's documentation were analyzed using the pattern matching technique and leading to the findings presented in detail in Chapter 4 and discussed in Chapter 5. The core finding of the study is a model of the use of mechanisms through the planning and implementation phases of a MM project. The planning phase of the project coincides with the stakeholders' analysis process, thus identifying, classifying, characterizing and a very complex process of designing the engagement strategy for citizens, which includes also deciding and starting implementing the strategy for organizations. The correspondent analysis and engagement mechanisms, developed by the project stakeholders‟ scholars for each of these stages, are mostly unwittingly used by the project team. Once the engagement strategy for citizens is decided, the implementation phase is initiated. The implementation phase is characterized by a blend between MM mechanisms and classic stakeholders' engagement mechanisms, which are constantly reassessed through project's lifecycle. In addition, the main challenges emerged in the process of stakeholders' engagement in this project are discussed, concluding that the lack of alignment between some of the regulations coming from the national and supranational level and the project's aim, combined with communication issues and the unwillingness of the targeted organization to interfere in the personal lives of their employees, are the elements that most endanger the success of the stakeholders' engagement process and implicitly of the MM project.

The main aim of this study was to investigate the perceptions of stakeholders regarding reputation in schools in Fezile Dabi district. A qualitative approach was used. Multiple sources of data collection included semi-structured interviews, documents and visual data in the form of photographs. A literature review revealed that reputation management is imperative for schools to survive and continue existing. Determination of factors that contribute to good reputation and those causing bad reputation is important before school managers can embark on reputation management. Reputable schools attract more learners and resources because of the culture of learning and teaching in these schools. Four sites were purposefully selected and twenty internal and external stakeholders participated. The research sites were made up of two primary and two secondary schools all Quintile 1 and 2 schools. The study revealed that factors contributing to good reputation in the participating schools included: effective teaching, emotional appeal, clean physical surroundings, good leadership and management, involvement of parents and effective financial management. It was found that all participating schools had good academic results and received awards in sport and music, involvement in extra-curricular activities was regarded as a norm in these schools, thus they were boasting of high enrolment of learners. There were however, causal factors to bad reputation such as external factors- lack of leadership and management at district level and lack of skills regarding dealing with media. Internal factors included misbehaviour of learners and ineffective management. School managers in these schools were not creative and innovative in the use of strategies to strengthen reputation in their schools. The focus was only on effective teaching and extra-curricular activities. No new strategies were adopted by school managers to adapt to the changing school environment to ensure continued reputable schools. / Thesis (MEd (Education Management))--North-West University, Vaal Triangle Campus, 2013

Abstract Facilities management (FM) has been identified as a significant contributor to the overall economy of Australia. Its focus is not only the maintenance of property but also the operation of business. Measuring and improving performance in the FM of buildings is becoming important for organisations to create stakeholder satisfaction. Among various FM performance indicators and measurement approaches, choosing the right ones is always difficult. Besides, FM lacks a commonly-agreed or generally-accepted definition of what it entails and a theory of what it does. Its unclear scope and activities are a clear gap in the current state of knowledge. The recognition of the interrelatedness of these aspects is important and leads to the research question for the current project, namely: How can performance be measured and improved in the FM of buildings to satisfy different stakeholders? The project’s aim is to answer this research question by broadening the traditional scope of FM to acknowledge the situation of various relevant stakeholders (people); by offering a new demand-side approach (process) to measure performance; and demonstrating ways to use that means to improve the FM of the built environment (space). Acknowledging the importance of independent research skills and the ability to relate a specific topic to a broad framework of knowledge, this project contributes specific knowledge about the FM industry. A new approach (a virtuous cycle of integrated FM) is developed not only to link the input of facilities and services with the output of business operations, but also to allow multiple stakeholders to participate in decision-making. As demonstrated by the theoretical outcomes, customers are central among other stakeholders to business operations and they have patently different views and management outlooks on FM from the supply-side parties, namely, owners, managers and some tenants. Thus, a balanced approach for all stakeholders in an organisation is required to minimise the effect of asymmetric, imperfect and incomplete information. In addition to “best practice” reckoning which has been widely applied in organisations for years, this research recommends a “best match” approach. The answer to the research question emerges in the form of a performance flowchart with a list of operational tasks, which act as guidelines to acknowledge the situation of various relevant stakeholders, measure performance, and demonstrate ways to improve the FM of the built environment. Importantly, the research is not only directed at grounded theory-building; it acts as a pioneering pilot study to stimulate discussion among professionals and specialists, contribute to the current FM field and provide a basis for future research.

Made available in DSpace on 2014-12-17T15:51:35Z (GMT). No. of bitstreams: 1 AylanaLMB_DISSERT.pdf: 1726610 bytes, checksum: 4b70ee42d9f73b6fc2c28d0f8444ba12 (MD5) Previous issue date: 2014-03-28 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / The present work is a study which deals about the stakeholder approach towards the issue of tourism development in a city of Rio Grande do Norte state: S?tio Novo. As a goal, we sought to understand the stakeholders action and interaction mechanisms in the implementation process and, consequently, tourism planning in the municipality. Regarding to the methodology, the study is characterized as an exploratory and descriptive research with a qualitative approach, given the intention of trying to understand meanings and situational characteristics presented by the research subjects. The interview was the instrument used to collect information, and it was performed with 10 (ten) actors of tourism in the municipality, documents about tourism development (Proceedings of the Regional Council of Polo Agreste Trairi were analyzed S?tio Novo municipality incorporates the Polo, and the Strategic Plan for Tourism). The study shows that public actors are the majority in the destination, notes that there is a minimal involvement of civil society in actions for tourism in the municipality, highlights that representatives of the municipality participate effectively in meetings of the Regional Council of Tourism Polo Agreste Trairi, to discuss actions related to the development of the activity in the locality, and attests that local actors interviewed, mostly understand their functions regarding to tourism development, however, do not perform actions consistent with the role they have, which have as purpose the planning and development of tourism. For that matter, this paper concludes that the participation and coordination among the stakeholders of the municipality should be reconsidered in order to seek and/or propose alternatives that gather in a more adequate way the local actors, so that something more effective about the tourism development in the destination could be done / O presente trabalho consiste em um estudo que trata acerca da abordagem de stakeholder voltada para a quest?o da implanta??o do turismo em um munic?pio do interior do Estado do Rio Grande do Norte, S?tio Novo. Como objetivo, buscou-se compreender os mecanismos de atua??o e intera??o dos stakeholders no processo de implanta??o e, consequentemente, planejamento do turismo no munic?pio. No que se refere ? metodologia, o estudo caracteriza-se como sendo uma pesquisa explorat?ria, descritiva, com abordagem qualitativa, haja vista a inten??o de tentar compreender significados e caracter?sticas situacionais apresentadas pelos sujeitos da pesquisa. A entrevista foi o instrumento utilizado para levantar as informa??es, tendo sido aplicada com 10 (dez) atores do turismo do munic?pio em quest?o, bem como foram analisados documentos que tratam sobre o desenvolvimento do turismo (Atas do Conselho Regional do Polo Agreste Trairi o munic?pio de S?tio Novo integra o polo; e o Plano Estrat?gico de Turismo). O estudo revela que os atores p?blicos s?o maioria no destino, constata que ? m?nima a participa??o da sociedade civil nas a??es voltadas para o turismo do munic?pio, destaca que os representantes do munic?pio participam de forma efetiva das reuni?es do Conselho Regional do Turismo do Polo Agreste Trairi, a fim de discutir a??es relacionadas ao desenvolvimento da atividade na localidade, e atesta que os atores locais entrevistados, em sua maioria, entendem suas fun??es no que se refere ao desenvolvimento do turismo, no entanto, n?o realizam a??es coerentes com a fun??o que possuem, para fins de planejamento e desenvolvimento do turismo. Nesse sentido, o trabalho conclui que a participa??o e a articula??o entre os stakeholders do munic?pio devem ser repensadas, no intuito de buscar e/ou propor alternativas de reunir de forma mais adequada os atores locais, para que assim possa se desenvolver algo mais consistente em se tratando do desenvolvimento da atividade tur?stica no destino

As populations grow and urban centres expand, meeting water demand and wastewater management requirements will become increasingly difficult. Goal 6 of the Sustainable Development Goals is to: 'Ensure availability and sustainable management of water and sanitation for all'. Part of the approach to achieving this will be reusing wastewater and will require a greater understanding of the institutional arrangements that support or obstruct reuse. This research was designed to achieve this and aimed to develop a set of factors that investors could use to assess the institutional feasibility of reuse in a given setting. The methodology combined a case study approach, focusing on wastewater systems in Bangalore, India and Hanoi, Vietnam, with triangle analysis to assess: the content of policies and laws; the structures (formal and informal) to implement laws and reuse projects; and the culture around acceptance and engagement in reuse. The reuse practices observed in Bangalore were treatment and use within apartments, centralized treatment and sale to industries, use in agriculture after natural attenuation, groundwater recharge and lake regeneration. In Hanoi the only reuse was indirect use from rivers feeding fish ponds and fields, although formal treatment and use is planned. Critically, both cities have environmental and water resources policies and laws that advocate reuse, as well as related local legislation. However, support for reuse is not reciprocated in industrial, agricultural or fisheries law, the result being that reuse does not always take place as planned. Legislation is required along the whole sanitation chain to the point of wastewater use. Structures to implement reuse are also vital. In Bangalore the water board has initiated reuse projects and established the New Initiatives Division but resources are a limiting factor. Effective institutions include expertise, manpower and financing mechanisms, which are lacking in both cities. The environment agency is also engaged in reuse though legislation on recycling in residential and commercial complexes but guidance for users is inadequate, expectations are perceived to be excessive and monitoring is almost impossible. The driver for reuse is increasingly the benefits observed by users. In the case of apartments this is a reliable water source and reduced costs of water supply. As a result, a private sector in wastewater treatment is becoming established. The active civil society and strong, independent media are instrumental in providing information to potential users and holding authorities to account in Bangalore. Their absence in Hanoi is notable. In summary, institutional elements to be considered are: supportive legislation across all sectors; details of acceptable reuse, deterrents and inducements; budget allocation; structures to enable reuse; strong civil society, NGOs, courts, media and universities providing evidence of suitability and safety; donors and finance mechanisms; and stakeholders willing to use the products. Encumbrances are inconsistent or uncoordinated legislation, lack of cooperation and insufficient benefit sharing or perceptions of benefits along the reuse chain.

Submitted by Socorro Pontes (socorrop@ufersa.edu.br) on 2017-01-17T14:17:32Z No. of bitstreams: 1 ArriltonCBF_DISSERT.pdf: 1260347 bytes, checksum: 4f6dcb9b32a6f330ab58dc51eacd34cd (MD5) / Made available in DSpace on 2017-01-17T14:17:32Z (GMT). No. of bitstreams: 1 ArriltonCBF_DISSERT.pdf: 1260347 bytes, checksum: 4f6dcb9b32a6f330ab58dc51eacd34cd (MD5) Previous issue date: 2016-02-23 / This study aims to compare the differences in perception among stakeholders in relation to Corporate Social Responsibility actions in a fruit growing company in Mossoró/RN. The work brings a discussion of the concepts often differ on the social responsibility, the theoretical models proposed by Schwartz and Carroll (2003) and Melo Neto and Froes (2001), as well as the importance to the contradictions of fruticultora activity. It is a study of qualitative approach, as to the purposes, refers to a descriptive research, with regard to the means it is a field of research, which will be developed in two phases: in the first stage was carried out the survey the productive and social profile of the companies affiliated to the COEX, located in agropolo grower Mossoró/Assu to identify companies to be investigated; the second time was conducted semi-structured interviews with managers and stakeholders of Agro melon Mossoro (pseudonym). The results indicate that CSR practices developed by Agro melon Mossoro, reflecting the perceptions of its stakeholders, provides consistency with the principles of theoretical models Schwartz and Carroll (2003) and Melo Neto and Froes. Their actions are guided by economic, legal and ethical reasons, however, there is a rooting CSR in the economic dimension causing the other dimensions are achieved or met in a secondary perspective, almost a cause consequence, improving the economic dimension / Este estudo tem por objetivo comparar as diferenças de percepção entre os stakeholders em relação às ações de Responsabilidade Social Empresarial em uma empresa de fruticultura em Mossoró/RN. O trabalho traz uma discussão sobre os conceitos muitas vezes divergentes acerca da responsabilidade social, os modelos teóricos propostos por Schwartz e Carroll (2003) e Melo Neto e Froes (2001), assim como a importância a as contradições da atividade fruticultora. Trata-se de um estudo de abordagem qualitativa, quanto aos fins, refere-se a uma pesquisa descritiva, no que concerne aos meios trata-se de uma pesquisa de campo, que se desenvolverá em duas fases: na primeira etapa foi realizado o levantamento do perfil produtivo e social das empresas filiadas ao COEX, localizadas no Agropólo Fruticultor Mossoró/Assú, para identificar as empresas a serem investigadas; no segundo momento foi realizado entrevista semiestruturada com os gestores e stakeholders da Agro Melão Mossoró (pseudônimo). Os resultados indicam que as práticas de RSE desenvolvidas pela Agro Melão Mossoró, refletem na percepção dos seus stakeholders, apresenta consistência com os princípios dos modelos de teóricos de Schwartz e Carroll (2003) e Melo Neto e Froes. Suas ações se pautam por razões econômicas, legais e éticas, no entanto, existe um enraizamento da RSE na dimensão econômica fazendo com que as demais dimensões sejam atingidas ou satisfeitas em uma perspectiva secundaria, quase uma relação causa conseqüência, do melhoramento da dimensão econômica / 2017-01-17

Submitted by Rosicler Moura (rosiclermoura@yahoo.com) on 2016-08-23T16:04:27Z No. of bitstreams: 1 DISSERTAÇÃO A Influência Stkh 11 agosto 2016.pdf: 946720 bytes, checksum: 17e0c5c3733a7b42918a0041621ec7c3 (MD5) / Approved for entry into archive by ÁUREA CORRÊA DA FONSECA CORRÊA DA FONSECA (aurea.fonseca@fgv.br) on 2016-08-23T16:33:30Z (GMT) No. of bitstreams: 1 DISSERTAÇÃO A Influência Stkh 11 agosto 2016.pdf: 946720 bytes, checksum: 17e0c5c3733a7b42918a0041621ec7c3 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2016-09-05T14:34:57Z (GMT) No. of bitstreams: 1 DISSERTAÇÃO A Influência Stkh 11 agosto 2016.pdf: 946720 bytes, checksum: 17e0c5c3733a7b42918a0041621ec7c3 (MD5) / Made available in DSpace on 2016-09-05T14:35:17Z (GMT). No. of bitstreams: 1 DISSERTAÇÃO A Influência Stkh 11 agosto 2016.pdf: 946720 bytes, checksum: 17e0c5c3733a7b42918a0041621ec7c3 (MD5) Previous issue date: 2016-07-07 / The purpose of this study is to know the influence of stakeholders on federal state-owned companies, associated with National Quality Foundation (Fundação Nacional da Qualidade - FNQ): who they are, how they are identified, how they have treated their own interests and translated into performance requirements, forms of interaction between the state corporations and its stakeholders and the influence of their needs in organizational decisions. Based on the literature about 'stakeholders and Model of Excellence in Management', recommended by FNQ, the available information has been sought in theoretical references and organizations, through exploratory and descriptive research, to expand the understanding and learning about the different groups that affect and are affected by the institutions. The stakeholders identified in the federal state-owned companies have been classified into the following eight categories: 1. Citizens (customers, consumers and users of infrastructure services); 2. Workforce (collaborator, employees, workers and labor force); 3. Government (public authorities, parliamentarians, control, regulatory and supervisory agencies); 4. Shareholders and investors 5. Partners; 6. Suppliers (internal and external) 7. Society (communities and civil society organizations); 8. Others (financial institutions, market analysts and others). This study contributed to the debate on the influence of stakeholders, concerning the importance of their impact on the organization's goals, involve different processes and interaction channels, demonstrated by some state companies, the search for alternatives that promote the satisfaction of the different entities with which it interacts, and concomitantly, it contribute to improve management and achievements of organizational objectives / O objetivo deste estudo foi conhecer de forma prática a influência dos stakeholders em empresas estatais federais, associadas a Fundação Nacional da Qualidade (FNQ): quem são e como são identificados, como são tratados seus interesses e traduzidos em requisitos de desempenho, formas de interação entre as estatais e os seus stakeholders e a influência das necessidades destes entes nas decisões organizacionais. Com base na literatura sobre 'stakeholders e 'Modelo de Excelência na Gestão', preconizado pela FNQ, buscou-se por meio de pesquisa exploratória e descritiva, as informações disponíveis nos referenciais teóricos e pelas próprias organizações, com vistas a ampliar o entendimento e aprendizado sobre os diferentes grupos que afetam e são afetados pelas instituições. Os stakeholders identificados nas empresas estatais federais foram classificados em oito categorias: 1. Cidadãos (clientes, consumidores e usuários de serviços de infraestrutura); 2. Público Interno (colaboradores, empregados, funcionários, força de trabalho); 3. Governo (poder público, parlamentares, órgãos de controle, reguladores e fiscalizadores); 4. Acionistas e Investidores; 5. Parceiros; 6. Fornecedores (internos e externos); 7. Sociedade (comunidades e organizações da sociedade civil); e 8. Outros (agente financeiro, analista de mercado, etc.). O estudo contribuiu para o debate sobre a influência dos stakeholders, considerando a relevância de seus impactos na organização, por meio dos diferentes processos e canais de interação, demonstrando por parte das estatais, a busca de alternativas que favoreçam a satisfação dos diferentes entes com os quais se relaciona, e de forma concomitante que contribuam para a melhoria na gestão e alcance dos objetivos organizacionais.

O presente trabalho propõe e aplica um framework para compreender como se dá o processo de sensemaking, sensegiving e sensemaking estratégico para stakeholders internos e externos, em um processo de mudança estratégica decorrente da implementação do Programa de Modernização do Sistema de Controle Externo dos Estados, Distrito Federal e Municípios Brasileiros (PROMOEX), no Tribunal de Contas do Estado de Rondônia-TCE-RO. A base teórica desta pesquisa divide-se em construções conceituais distintas, mas que se interrelacionam - sensemaking, sensegiving, sensemaking estratégico e teoria dos stakeholders. Tais opções teóricas consideram que as mudanças organizacionais são feitas com base na criação de sentido e realizadas a partir de atividades estratégicas junto aos stakeholders. A pesquisa se justificou por preencher um gap teórico assentado na abordagem sensemaking no setor público que impacta os stakeholders internos e externos. Realizou-se uma pesquisa exploratória, através de um estudo de caso, utilizando-se abordagens qualitativa e quantitativa que se complementam, isso porque o estudo qualitativo gerou questões que foram aprofundadas quantitativamente. A coleta dos dados qualitativos teve como técnica entrevistas semiestruturadas. Para a sistematização fez-se uso do software Atlas.ti e posterior análise de conteúdo. Na abordagem quantitativa aplicou-se questionário com perguntas fechadas e uma aberta. Para o tratamento dos dados utilizou-se o software Statistical Package for the Social Sciences-SPSS. Assim, a pesquisa constitui-se de três fases: a primeira com os Pioneiros do PROMOEX, a segunda com os integrantes do TCE-RO e a terceira com os stakeholders externos, constituídos de jurisdicionados e representantes da sociedade. Com base nos dados obtidos, foram feitas as análises buscando compreender as relações envolvidas na criação de sentido, compartilhado a partir das mudanças oriundas da implementação do PROMOEX no Tribunal de Contas do Estado de Rondônia. Os resultados da pesquisa apontam para a compreensão do PROMOEX desde sua concepção, a partir da aplicabilidade dos conceitos teóricos, bem como das mudanças ocorridas no TCE-RO, com a implementação do programa. As contribuições teóricas foram a aplicação das teorias estudadas e o seu inter-relacionamento no nível interno e a análise doentendimento de stakeholders (internos e externos) no nível externo. No campo prático, as contribuições referem-se ao contexto público brasileiro, com as melhorias na fiscalização dos recursos públicos, surgidas a partir da adequação dos Tribunais de Contas à Lei de Responsabilidade Fiscal-LRF, com a importância dada à utilização da tecnologia de informação para promoção e implementação de processos de mudança, bem como o conceito de modernidade que o PROMOEX trouxe aos Tribunais de Contas do Brasil, destacando-se a visibilidade da Corte de Contas rondoniense e o estreitamento dos laços que unem as Cortes de Contas brasileiras. / This paper proposes and implements a framework to understand how the sensemaking, strategic sensemaking to internal and external sensegiving are to internal and external to stakeholders in a process of strategic change resulting from the implementation of the Modernization Program of External Control System of the States, Federal District and Brazilian Municipalities (PROMOEX), the Court of Auditors of the State of Rondonia-TECRO. The theoretical basis of this research, is divided into distinct conceptual constructions, but which are inter relation-sensemaking, sensemaking, sensegiving and the Stakeholder´s Theory. Such theoretical options consider that organizational changes are made based on the creation of meaning and realized from strategic activities with stakeholders. The research is justified by filling out a gap in the theoretical approach sensemaking, seated in the public sector that impacts the internal and external stakeholders. We conducted an exploratory research through a case study, using qualitative and quantitative approaches that complement each other, this is because the qualitative study generated questions that were deeply quantitatively. The technique for qualitative data collection was semi-structured interviews. For the systematization, it was made use of the Atlas.ti software and subsequent content analysis. For the quantitative approach there were questionnaires applied with closed questions and one open question. For the data processing we used the Statistical Package for Social Sciences-SPSS. Thus, the research consists of three phases, the first with the Pioneers PROMOEX, the second with the members of the TCE-RO and the third with the external stake holders, made up of jurisdictional representatives and society. Based on the data, analyzes were performed in order to understand the elements and the relationships involved in creating a shared sense of the changes arising from the implementation of the PROMOEX in the Court of Auditors of the State of Rondônia. The survey results point to understanding PROMOEX since its conception, from the applicability of theoretical concepts, as well as changes in the TCE-RO, with the implementation of the program. The theoretical contributions were applied to the theories studied and their interrelationships on an internal level and understanding and analysis of the stakeholders (internal and external), in the external level. In the practical field, the contributions refer to the public Brazilian context, with the improvements in the oversight of public resources, emerged from the adaptation of the Court of Auditors Fiscal Responsibility Law, with the importance given to the use of information technology to promote and implement the change processes. As well as the concept of modernity that PROMOEX brought to the Court of Auditors of Brazil, highlighting the visibility of the Court of Auditors "rondoniense" and the closer ties between the Courts of Auditors in Brazil.

Sustainability has been a theme explored in multifactor analysis interpretations. Among the various dimensions and aspects that are part of this concept complexity, there is the need for better understanding the social related implications. This research seeks to analyze the social sustainability from the perspective of Agribusiness Local Productive Arrangement’ stakeholders, social settings that are structured favoring collective results. The theoretical framework focuses on literature concerning Local Production Arrangements, Stakeholders’ Theory and Social Sustainability. The qualitative approach exploratory research was carried out in the Milk Productive Arrangement of Santana do Livramento, RS in four steps: The first step involved the LPA characterization through secondary data such as records, regulations, documents, minutes of meetings, websites and Graduation Research Projects. The second stage aimed to identify LPA’ stakeholders through the snowball technique. In the third stage semi-structured interviews were conducted, associated with free observation in order to differentiate and categorize the LPA’ stakeholders and analyze social sustainability in the arrangement through content analysis with subsequent categorization of sustainability for analysis. In the fourth stage the results and conclusions were presented. The categories set out in the research analysis comprehend Capital as: natural, economic, physical, human and social. The LPA is characterized by the emergence of its organization because it was not created on based on LPA’s Public Policy but it surged from its stakeholders’ perceived necessity, which led to its entry into LPA’s Public Policies. Were identified 26 stakeholders which were classified highlighting in governance the role of research, education and extension institutions, municipal and federal agencies, Santana do Livramento Milk Producers Cooperative, Technical Service Providers Cooperative. Milk producers are stakeholders with great interest, but its power is considered latent concerning the LPA because many of them are unaware of the LPA and only participate in the annual seminar held by him “Directions of Dairy Basin”. Related to natural capital the concern of interviewed stakeholders lies with the risks that the soybean crop may lead to the use of chemicals affecting human and animal health, and poses a risk to the pampa biome. Regarding the economic capital the production and transport costs and the low value of milk are adamant. The main claim on physical capital is the infrastructure; particularly the precarious state of roads jeopardizes the production and milk transport, reflecting the final price. As well as the les than enough supervision to fresh milk, sold at higher prices. Regarding human capital, according to the stakeholders, it showed improvement as trained agents resulted in milk quality improvement. The social capital highlighted innovation, communication and conflict as relevant points in the study. / A sustentabilidade tem sido um tema explorado em análises e interpretações multifacetadas. Dentre as várias dimensões e aspectos que são inseridos na complexidade de seu conceito, destaca-se a necessidade de compreensão a respeito das suas implicações para o social. Esta investigação busca analisar a sustentabilidade social na perspectiva dos stakeholders em Arranjos Produtivos Locais do Agronegócio, configurações sociais que se estruturam em prol de resultados coletivos. O referencial teórico concentra-se na literatura sobre arranjos produtivos locais, teoria dos stakeholders e sustentabilidade social. A pesquisa exploratória de abordagem qualitativa foi realizada no Arranjo Produtivo do Leite de Santana do Livramento, RS em quatro etapas: A primeira etapa compreendeu a caracterização do APL por meio de dados secundários como: registros, regulamentos, documentos, atas de reuniões, websites e trabalhos de conclusão de curso. A segunda etapa da pesquisa buscou identificar os stakeholders do APL por meio da técnica snowball (bola de neve). Na terceira etapa foram realizadas entrevistas semiestruturadas e observação livre com o objetivo de diferenciar e categorizar os stakeholders do APL e analisar a sustentabilidade social no arranjo por meio de análise de conteúdo com consequente categorização da sustentabilidade para fins de análise. Na quarta etapa foram apresentados os resultados e considerações. As categorias estabelecidas na pesquisa para fins de análise compreendem os capitais: natural, econômico, físico, humano e social. O APL caracteriza-se pela emergência de sua organização, pois não foi criado em função da política pública para APLs e sim de uma necessidade percebida pelos seus stakeholders, o que levou ao seu ingresso em políticas públicas para APLs. Foram identificados 26 stakeholders os quais foram classificados destacando-se na governança o papel das instituições de pesquisa, ensino e extensão, órgãos públicos municipais e federais, Cooperativa de Produtores de Leite de Santana do Livramento, Cooperativa de Assentados de Santana do Livramento, Cooperativa de Prestação de Serviços Técnicos. Os produtores de leite são os stakeholders com grande interesse, porém seu poder é considerado latente em relação ao APL pois muitos desconhecem o APL e apenas participam do seminário anual promovido por ele “Rumos da Bacia Leiteira”. Referente ao capital natural a preocupação dos stakeholders entrevistados recai sobre os riscos que a cultura da soja pode acarretar, se não trabalhada de forma adequada, podendo afetar a saúde humana e animal, e representando um risco ao bioma pampa. A preocupação quanto ao capital econômico recai sobre os custos de produção e transporte e o baixo valor do leite. A principal reivindicação referente ao capital físico é a infraestrutura, principalmente o estado precário das estradas que dificulta a produção e escoamento do leite e acaba refletindo no preço do mesmo e a pouca fiscalização quanto ao leite vendido in natura a preços mais altos. Referente ao capital humano, segundo os stakeholders, apresentou melhora, pois capacitação dos agentes resultou em melhora na qualidade do leite. O capital social destacou a inovação, comunicação e conflitos como pontos relevantes no estudo.

Made available in DSpace on 2016-12-01T19:18:51Z (GMT). No. of bitstreams: 1 Elisa.pdf: 12379652 bytes, checksum: 5731477969e3b7e1d1e9447a8da4b75a (MD5) Previous issue date: 2011-05-30 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / More and more, global medicines and health product industries are turning their attention to developing countries such as Brazil, to carry out research in new health technology development. The practice of Clinical Trials in Brazil has been spreading since the 1990 s and besides scientific knowledge, this activity requires, in no less an important way, administrative knowledge, primarily strategic management of services and relationship with various stakeholders. Within this framework, the objective of this study is to analyze the process of strategic formulation of Coris Centro de Pesquisa Clínica. This study is characterized by qualitative approach, a case study, with descriptive and exploratory method, using primary and secondary data and with semi-structured scripted interviews. The results showed that the strategic formulation in Coris Centro de Pesquisa Clínica does not always occur in a deliberate and intentional way, it can occur in answer to necessities identified in the environment and in an emergent way. Furthermore, the results of the research reveal a great influence from stakeholders in the process of formulation and adaption of the clinical Trial organization strategy, directly influenced by these results / As indústrias globais de medicamentos e produtos para saúde têm cada vez mais voltado sua atenção para países em desenvolvimento, como o Brasil, para a realização de pesquisas de novas tecnologias para saúde. A prática de Pesquisa Clínica no Brasil vem se difundindo desde a década de 90 e tal atividade requer além de conhecimento científico, de forma não menos importante, o conhecimento administrativo, primando por uma gestão estratégica dos serviços, assim como pelo relacionamento com os diversos atores envolvidos no processo, os stakeholders. Cotejando este quadro, o objetivo desta pesquisa foi analisar o processo de formulação da estratégia do Coris Centro de Pesquisa Clínica. Este estudo caracteriza-se como de abordagem qualitativa, delineamento de estudo de caso, com método descritivo e exploratório, uso de dados primários e secundários e teve como técnica de investigação entrevistas com roteiro semi-estruturado. Os resultados demonstraram que a formulação da estratégia em um Centro de Pesquisa Clínica nem sempre ocorre de modo deliberado e intencional, podendo ocorrer em resposta às necessidades identificadas no ambiente e de modo emergente. Os resultados da pesquisa ainda revelaram a grande influência dos stakeholders no processo de formulação e adaptação da estratégica na organização, influenciando diretamente nos seus resultados