While software play integral role in every aspect of the modern world, software development process still faces many problems. During development process in an organization, effective methodology has a crucial role in order to become accomplished. Agile approach is new methodologies which have been introduced recently as a new approach for developing software to increase productivity and efficacy of software development process compare to traditional methodologies. Whereas, accomplishment of this methodology is still anecdotal and deeper investigation in this area is scant in academic circles. The purposes of this research is to influence success of agile software development in subject factor of organization, people, process, technical and project dimensions under terms of quality, scope, timeless and cost. This study has conducted a survey in order to investigate important success factors of agile software development process using quantitative approach. Preliminary After sufficient literature an explanation and list of potential factors for agile methodology based on previous studies were introduced. Afterward, factor and reliability analysis were conducted to mix this primal list into a finalized list of potential critical success factors in four mentioned dimensions. For each agile success factors term of quality, scope, time, and cost has been investigated. In order to collect required data a questionnaire was conducted among employees in a famous software development company who are mostly working based on agile methodology. This survey will make the personnel’s feedback and analysis their ideas about the variety of factors of agile methodologies which they are usually implemented in software development projects. Dependent sample tests, independent test related to the gender and multiple regression techniques as in full regression model and the last one is an optimized regression model which is done via the stepwise screening procedure. Final result of this study proved and rejected selected hypotheses. These hypotheses were about relationship between factor in four dimensions and quality, scope, time, and cost by using agile process. This questionnaire and analysis of this case study has proved some of authors’ hypothesis like the fact that by using agile methodology organization dimension is related directly to quality of product instead of reduction of total cost or using team management techniques can affect timeless factor instead of cost reduction. Finally, researcher makes more suggestions in order to make success factors more effective and increase productivity during the development process and to have more accomplishment in agile base projects. / Program: Masterutbildning i Informatik

在台灣加入WTO之後，產業將面臨國內外經營環境劇變的衝擊，在此波演變中，企業應如何自保，並更進一步提昇企業的核心能力呢？目標成本制乃提昇企業競爭力之一大利器。然而，此一競爭利器在國外已蔚為風尚之際，國內企業卻仍採觀望之態度，探究其原因，乃在國內學術界對於目標成本制之研究頗為缺乏，且國內產業界具體實施情形亦無從得知。本研究旨在探討目標成本制之關鍵成功因素為何，以期能使國內企業界對目標成本制能有更深一層的認識。 　　本論文係以探索性的方式，首先藉由相關文獻之探討，對於目標成本制關鍵成功因素變數進行初步彙整，緊接著進行個案訪談將變數加以修正完備，最後進行問卷之設計與發放，待回收後進行統計分析。 　　本研究之研究結果如下： 　　1. 就整體而言，歸納出前10名之關鍵成功因素依序為「公司有明確且一致策略目標」、「設定合理明確的目標」、「高階主管的承諾與支持」、「設計的品質管理」、「與公司產品、行銷策略相結合」、「產品開發經理的協調與整合能力」、「顧客與市場資訊的蒐集」、「因應競爭對手策略的能力」、「VE、VA的能力」、「因應產業環境變化的能力」。 　　2. 由於各產業所面臨的生存環境有所差距，所以其在施行目標成本制時，所應特別之著重之因素也略有差異。汽車業較重視「產品改善經理掌握顧客需求的能力」、「供應商品質的管理」、「供應商成本意識的提昇」、及「對目前成本結構的掌握和分析」;精密機械業較重視「產品開發經理掌握顧客需求的能力」;家電業較重視「與部門內員工溝通」、及「產品開發經理掌握顧客需求的能力」。 　　3. 由於各公司策略、企業文化、及產品特性有所不同，且所面臨之難題亦有所異。因此，不同企業在施行目標成本制時，應再考量自身之策略、產品特性、及經營課題，以歸納出適用於該企業之目標成本制關鍵成功因素。 　　4. 因素分析之結果共分為十一個因素構面，分別為:「目標分配與達成」、「供應商面」、「規劃與複核」、「顧客資訊之掌握與運用」、「因應外部變化之能力」、「策略管理及同步開發、同步工程」、「重量級產品經理之設置」、「物流、資訊流與部門內溝通」、「給予員工激勵與明確目標」、「產品經理的協調與整合能力」及「產品經理的技術能力」。 / After Taiwan enters WTO, the enterprises in Taiwan will face a rapid change of the domestic and international business management environment. In this revolutionary transformation, how can those enterprises survive and build up their core competency? Target Costing is a good tool for business to raise their competency in the midst of competition. While Target Costing has been used widely in many other countries, the enterprises in our country are still hesitating and are making no move toward this system. After we investigated the situation, we found that Taiwan's researching institutions have not carried out much research of Target Costing, and also that there is no way for people to find out what is practiced by Taiwan's industry. The purpose of the study is to explore the key success factors with the implementation of Target Costing. We hope our research will be helpful to the enterprises in Taiwan. 　　This study is done with the exploratory method. First, by researching the related literatures, we have done the initial organization of the variables of the key success factors of Target Costing. Second, we had several interviews with those managers who make this regime in practice, and then we modified the variables mentioned above. Finally, according to our work in stage one and two, we designed and collected our questionnaires, and then used multivariate analysis to analyze the cases and draw our conclusions. 　　The conclusions of this study are: 　　1. As a whole, the top ten key success factors are “the company's strategy goal is consist and clear”, “target set is reasonable and clear”, “commitment and support from top management”, “design quality management”, “the regime can combine with company's product and marketing strategy”, “negotiating and integrating capability of product development managers”, “collecting the information of customer and market”, “ capability of replying to competitor’s strategy”, “capability of VE and VA” and “capability of replying to the change of industry environment”. 　　2. Because every industry faces a different business environment, the key factors that they should focus on are different. In automobile industry “the capability of product development manager in catching customer demand”, “supply quality management”, “cost consensus improvement of supplier” and “the capability of management in understanding and analyzing the cost structure” are the most important; in precision machinery business, “the capability of product development manager in catching customer demand” has the priority and in consumer electronic industry, “communicate with staffs” and “the capability of product development manager in catching customer demand” are the most important factors. 　　3. Because different enterprises have different strategies, products, cultures and issues, they must consider their own situation when they make this regime into practice. 　　4. The result of factor analysis is divided into 11 aspects. They are “distribution and accomplish of target”, “supplier”, “plan and review”, “catching and using the information of customer”, “capability to response the outside change”, “strategy management and concurrent engineering”, “ establishment of heavy-weighted product management”, “material flow, information flow and communication between departments”, “motivating employees and giving them definite target”, “negotiating and integrating capability of product managers” and “technical capability of product management”.

Knowledge management, a broad collection of organizational practices related to generating, capturing, disseminating know-how and promoting knowledge sharing within an organization, and with the outside world, has become a critical determinant of competitiveness for the private sector in many countries. Knowledge management programs have been increasingly implemented in various enterprises all over the world. Many research dimensions in knowledge management, including phenomena of enablers and barriers, action of practices and strategies, level of individual and culture, knowledge of identification and valorization, technology of hard systems and soft systems, outcome of costs and benefits, etc, have been explored. Although a wide variety of factors have been identified as influencing knowledge management performance, little is known about the relative influence of each of these factors on corporate performance. In this paper, we adopt concepts of balance score card and develop an integrative model to understand better how these factors combine to affect knowledge management performance and corporate performance as well. Our model is examined from a survey of top 5,000 enterprises in Taiwan. Our survey questionnaire is developed by the amalgamation of available literature on knowledge management, particularly related to (1) comments on concepts and structure of three knowledge capabilities, i.e., knowledge identifying & capturing, knowledge sharing, and knowledge creating; (2) critical success factors of knowledge management, and (3) performance evaluation of knowledge management. Our study also gather the corresponding financial data of surveyed enterprises from Taiwan market observation post system. Our research results offer insight into the determinants of knowledge management and corporate performance. We have identified a number of specific factors that influence this matter. Furthermore, we have been able to examine the relative influence of the various factors identified as important determinants of knowledge management performance in literature. Furthermore, it provides decision makers with specific advice on ways to improve corporate performance via knowledge management. Thus, it appears that the integrated knowledge management and corporate performance model has significant potential for supporting both research and practice in this area.

In recent years, tourism has been recognized as the most potential industry. Kaohsiung is a city which has a very rich cultural and natural resources such as mountains, sea, river and sea port to develop the tourism industry. Due to the official opening of high speed railway and completion of Kaohsiung Mass Rapid Transit increased accessibility to attract many tourists. The most popular tourist accommodation is the new "daily rental suites" instead of the traditional hotels or motels. Through the competitive advantage matrix analysis model to find out the competitive advantage of daily rental suites, one dimension is from the outside analysis the key success factors of the industry, the other dimension is from the inside analysis the assets and capabilities of the daily rental suites which select three well-known ones in Kaohsiung as my study cases. The main contribution of this research is summarized six competitive advantages of daily rental suite through the matrix as (1) location, (2) the reputation and the brand, (3) service quality, (4) price, (5) atmosphere and (6) room equipment and decoration. The results show that daily rental suite¡¦s core resources how match with the key success factors. By examining their feature of the core resources to reinforce his internal assets as well as capabilities, so as to keep and create its competitive advantage.

ABSTRACT In Taiwan, to spin-off the OEM from OBM (Owned-Brand Manufacture) business has been a hot topic of disputed discussion for a long time since Stan Shih announced his strategic policy in ACER reorganization in 2000. Starting from then, even the slightly internal reorganization, the officially spin off WISTRON from ACER under the Taiwan¡¦s Corporate M&A (Merger and Acquisition) Law which was launched in 2002, the ACER and WISTRON have got success respectively later on, and several similar reorganization case of OEM and OBM business splitting in Taiwan ICT electronic industry and et cetera, all have triggered a lot of disputed discussion. And the arguing has never been ceased. The advantages and disadvantages of splitting OEM from OBM business have been researched and discussed by many experts. Either to-do or not-to-do the spinoff has its own devotees. No consensus has been made at all. Regardless the determination of spinoff has put the enterprise in a dilemma, but this paper focuses on the key success factors in management of splitting OEM from OBM business in Taiwan ICT electronic firms from the perspective of human resources and corporate relationship management. Because the issues and concerning arising from splitting OEM from OBM are not wholly covered under the scope of enterprise¡¦s Re-engineering at scale¡¦s down-scoping. The difficulties of splitting OEM from OBM business are more than the difficulties of down-scoping Re-engineering which is just mainly emphasizing at Refocusing. It needs not only to consider increasing competitive advantage on both side of OEM and OBM but also be faced with how to carefully handle the response of the interested parties, including stake holders, employees, customers, venders, government and community organizations and media and more. Via the methodology of Case Study, this paper intends to understand those Taiwan's information and communication technology (ICT) electronic firms who chose splitting OEM from OBM business while facing of global environmental change, how they re-organized in order to refocus business and built a lean supply chain. In the mean while, from the view point of human resources manage and corporate relationship management, explores what the key success factors shall be handled in the implementation of the reorganization splitting OEM from OBM business. Key words: OEM/ODM, OBM/Owned-Brand, Spin-off/splitting, KSF/Key success factor

After China enters WTO, its antique retailing and wholesaling sector is faced with tough competition as the global retailers rush to enter the field. Shanghai is one of the highest density cities of convenience stores. In addition, foreign companies has limited by laws in China, how to compete with the other state-owned enterprises which owned many advanced advantages will become a big issue. Base on the China market situation, the research is focus on key success factors of oversea chain convenience stores. What the methodology is used is ¡¨Case Study¡¨. There are three data sources-deep interview, including the convenient store company to be the object discussed here and the supporting business unit in Convenience Store Division, Ting Hsin International Group. With its own marketing, alliance program, store products, backup office support systems, goods delivery and creativity as well. Compile the organized information and analysis then get conclusion. The concrete research results s are as follows¡GThe Key Success Factor of oversea chain convenience stores can be divided into four dimensions which are expanding stores and surroundings planning ability, products innovation and diversity, marketing planning. The last but not least is quality of store operation and service. To build up an integrated supply chain system is also do help when entering into new market. Though the scale of convenience stores is the foundation of profit, it can¡¦t guarantee the sustainable profit. Base on the store unit profitable, enterprise should find the virtual growth pattern of turnover to make the sustainable profitability.

With the changing times, on the evolution of industries and enterprises, enterprises had suffered from the corporate development bottleneck as facing the severe competition, international situation variation and fast-moving market. Therefore, for enterprise (or organization), reengineering or transformation is inevitable on account of sustainable development as well as long-term growth needs. However, there are some essentials are relevant to the success of the transformation, such as how to increase the success possibility of transformation, and how to grasp the opportunity of transformation, how to make the transformation strategies and how to exclude the possible risks and obstacles. In Taiwan, petrochemical industry is facing strong resistance of domestic environmental protection, disruption caused by the development, related petrochemical equipment manufacturing industries are also confronting the growing predicament, and obviously it is essential to ponder corporate transformation for sustainable management and growth. Furthermore, how to enhance competitive advantage, increase the company's overall performance and achieve the desired goal by means of implementing corporate transformation, which are also major researches that enterprises anticipate probe into. Therefore, this research aims to study the condition of FOMO company¡¦s one of product divisions (business level) facing environmental change as well as the sales impact of existing petrochemical equipment, to analyze and find the successful strategies of business transformation, then try to identify the importance of such strategies, and evaluate the key success factors, via explore the company¡¦s internal resources and external industries¡¦ environment. This research takes both market transformation and products transformation proceeding at the same time, on the case of a small amount of diversification product division, for improving business performance in the future. There are eleven strategies were developed, and four items of key success factor are derived respectively. The four items of key success factor for market transformation are 1. Reducing the cost for improving the international competition. 2. Good customer relationship management. 3. To arrange the production capacity for special customer, while they need. 4. To establish cooperation makers, and find the proper agents for international market. The four items of key success factor for products transformation are 1. The CEO¡¦s intensive transformation intention and execution. 2. Choosing the appropriate timing to enter. 3. Establishing a clear organization structure 4. Strategic alliance to collaborate in the same industry or related industries.

Taiwan¡¦s successful industry development model had admired by people in the world. To induce the successful industry development model was from agriculture industry, industry to hi-tech industry. Now some hi-tech products had been the No.1 in the world but some tradition industries competence are decreasing due to high cost of wage and land and low profit. Recently China¡¦s industry rises abruptly and relies on its low wage and vast local market to attract foreign capital investment. This situation made Taiwan tradition industries face severe competition. Some tradition industries are in view of surviving or diverting risk to invest hi-tech industry. Some are success but more are failure even cumbering mother companies. According to Taiwan tradition industries situation, we consider if tradition industries do not understand what core resources they own or what key success factor on hi-tech industries and invest in a swarm of bees will cause vast damage. The research is based on resource-based theory and search for the key success factors of hi-tech industries, and to realize what the competitive dominance is. We hope the research result will help for tradition industries to invest hi-tech industries. This study has three steps as following: (1) Through comparing differences between tradition industry and hi-tech industry to design questionnaire and interview experts deeply to get the key success factors. (2) To check the results by successful company. (3) To present the results of analysis and to give some suggestions. In conclusion, we get five key success factors as following: (1) Leader characteristic (2) The ability to get outer capital (3) The ability to get right professional team work (4) The ability of technique (5) Company culture

The world famous marketing master Elliott Ettenberg indicated in his new book ¡§ The Next Economy¡¨(2003), customer has become corporate main focus in new economy era. Increasing product added value and improving customer relations have been corporate prime objective. This has been obvious in Taiwan industry. With dramatic environment changes and aggressive market competition, performance improvement and sales team enhancement have been one of the most important topics in business administration. For electronic companies aiming to enter global market, an operation flow of quickly responding to market demand and customer satisfaction, especially in order taking, design and development, manufacturing, quality assurance, testing, packing, transportation, price and service, has been a major subject to be tackled under global competition and rapidly changing business environment. For a long time, many companies face the problem of numerous functional departments not being able to integrate, thus, customers are obliged to receive various and fragmental message. Functional departments often got shortcomings such as limited knowledge, incomprehensive thoughts and even departmental egoism. They normally don¡¦t emphasize on teamwork with other departments and are not able to provide valuable opinions. Their decision perspectives would be restricted, instead of being comprehensive. In addition, organization hierarchy often results in slow problem-solving responses. They also lack of customer-oriented concepts. Their staff is more loyal to the department than to projects or customers. One of the effective and often seen solutions is to set up a cross-product or cross-functional account team. For efficient operation of such project organization, some companies would set up a project office to assist or monitor the progress of projects. Project management is one of the rapidly growing territories in business administration. Through in-depth interviews and literature retrospective study, this research attempts to understand the operation model of project office in view of customer and service orientation; via empirical observations, interviews and analysis of subject project office real operation, the research tempts to tackle major issues on project office operation. From a broad view, the management of a project office is part of project management, but its characteristics and management model is different from project deployment. This research expects to establish an operation and management model of project office and provide appropriate recommendations as reference to its practical operation.

Since Porfit Center had been applied in DuPont Company in 1920, it has become a popular business model which emphasized on elevating employees¡¦ self-commitment by sharing company¡¦s profit and has been adopted by companies around the world. For the construction industry in Taiwan, due to the decline of real estate market, the deflation of national construction plans and the action of joining into WTO, most construction companies are experiencing their difficult time and therefore are eager to make some changes. Profit Center then has been regarded as a helpful construction management tool to achieve higher performance. This thesis is a case study for a construction company that locates in southern Taiwan and is planning to introduce Profit Center into its system to improve its performance. This thesis follows Habitual Domains¡]HD¡^theory and Analytic Hierarchy Process ¡]AHP¡^method to create the key success factors ¡]KSF¡^for the case company, and a priority list that rankes by the weight index is built at the end of this thesis. To allocate their resource more efficiently for applying the Profit Center, a construction company is suggested to build its own key success factors based on the perspective of construction industry. That is, unlike emphasizing on hwo to share profit as other industries are used to, this study discovered that because high risks and frequent design¡¦s variation might greatly affect the cost of a construction project, the Profit Center in a construction firm is required to focus on how to keep encouraging its employees if the profit of the project is diminished due to the reasons as aforesaid.