Purpose – The sustainability topic has been receiving a growing importance in the corporate environment in recent years. More and more companies are adopting sustainability practices in all their organisational levels, operations and business process as a whole; however, they have still failed to achieve the anticipated goal. Existing roadmaps, frameworks and systems do not comprehensively support sustainable business transformation. This research proposes a four phases framework, based on BPM, to help organisations to implement sustainability practices in the organisation business processes and has verified it with industry/academic specialists and validated it in a local organisation focused on sustainability initiatives. Design/methodology/approach – A conceptual framework has been created, verified and validated. The framework is based on Business Process Management (BPM) principles, which was chosen because due its capability to work in a cross process way while providing the full control of the process performance. It was then verified using a Delphi study held with 21 specialists in Sustainable Operations Management from both academia and industry and validated using an action research study on a biomass company focused in the development of sustainable energy technologies that wished to improve the implementation of sustainability initiatives in its business processes and operations. Findings – It was identified that organisations still struggle to succeed the implementation of sustainability projects. The research outlined that the business process management (BPM) approach can be used as way to implement sustainability practices in an organisation’s business processes by using the conceptual framework. The benefits from this approach are the enablement of continuous process improvement, improvement of process quality; cost reduction; increase in the customer satisfaction; and better control 3 over process performance, which can be directly linked to the improvement of the sustainability improvement. Research limitations/implication – The main limitation of this research is the application of the framework in only one real-life scenario, which was expected due the research method chosen to validate it. Future work aims to apply the framework in different scenarios, in organisations with different sizes, different maturity level, different sector, and different locations. Further research will also investigate the symbiosis of the BPM approach with other management approaches, such as lean/green manufacturing, project management, and green supply chain and carbon footprint. In addition, in a further moment, once companies are familiarised with the project methodology, it is possible to create a centre of excellence (an area within the organisation with the best practices/ processes of the industry) in terms of sustainability bringing even more value, improving continuously and generating more innovation by the form of green reference process models. Practical implications – The proposed framework uses a Business Process Management (BPM) approach, which provides a systemic solution for the organisations adopt sustainability practices in their business processes.

The service sector has been identified as the main force of economic and potentially sustainable growth in most developed economies. Nevertheless, despite the role of services in today's economy, little is known about what drives service innovation and which tools and methods determine successful service design and development. This dissertation focuses on addressing the challenges associated with the design, development and operation of service offerings. In the first essay (Chapter II) we explore the design challenges of an organization that develops an experiential service. In experiential services, the customer value extends beyond the functional benefits of the service, and it encompasses the overall experience. We draw upon the perspective of the customer journey, which is widely used by design firms (e.g., IDEO), and we model the entire service experience as a process comprising individual service steps (also known as touchpoints). The value of the service is "co-produced" over several touchpoints between the customer and the service provider. We identify the non-monotonic effects of the co-production losses and service complexity on the provider's design decisions, (i.e., price), and the touchpoints she controls. Finally, we fully characterize the conditions under which the service provider may use these design decisions to effectively signal the experience potential of the service offering. In the second essay (Chapter III) we study the auto manufacturer's choice regarding whether to provide mobility service (e.g., car sharing) in conjunction with the traditional sales channel. A utility maximization model is used to characterize the consumer's choice between purchasing a vehicle, benefiting from the mobility service or relying on an outside option (e.g., public transportation). We characterize the benefit to the manufacturer of providing mobility service and the environmental implications of this strategy. In the third essay (Chapter IV) we study the implications of "reference point" effects on the optimal service design. We envision the service delivery as a two-stage process in which customer satisfaction is stochastic. The service provider needs to determine the optimal level of effort to exert at each stage, given that the customer experience at the first stage of the process can affect the expectations regarding the experience at the second stage of the process.

Industry is a key player in the transition to a sustainable society, where manufacturing companies need to respond to the challenges of environmental concerns in several ways. The need for managing environmental technological change in production systems is and will continue to be a challenge for manufacturing companies, as they often tend to focus on short-term priorities to stay economically competitive, rather than developing the organisation to manage longer-term environmental competitiveness. In accordance with this, the objective of the thesis is to develop an understanding of how to manage environmental technological change in a production system. By identifying four categories of contextual preparedness, these being short-term focused, trade-off prepared, balance-seeking or long-term prepared, the thesis provides perspectives on how to manage change related to time and contextual aspects. The operation managers need to manage the projects by allocating individuals who can work systematically and build a strong knowledge base by collaborating with internal and external stakeholders. It shows that knowledge is not only about technology but also about realising the need for change and developing strong longer-term objectives. A model is developed to support operations managers with purposeful actions, such as reflecting upon their long-term capabilities and making conscious decisions when to manage their environmental technology change processes regarding their own production system. The model presents how to “zip” sustainability into operations, so as to provide guidance for operations managers on how to systematically manage long-term change in a context that needs to work with multiple time aspects - and priorities. By using the term zip it is emphasised that the long-term developments have to be consciously integrated into the organisation aligned to the short-term needs. Literature reviews, as well as four empirical case studies, have been conducted in order to explore environmental technological change. In the first two studies, the factors which affect environmental technological change in a production system have been identified. In the two subsequent studies the change processes as such were studied, leading to an increased understanding of how the production system and temporal dimensions influence the change processes. The studies conducted and the results are presented in six appended papers.

No description available.

No / This paper provides a systems-based approach to the exploration of the relationship and integration between Supplier Relationship Management (SRM) factors as part of a Sustainable Operations Management (SOM) agenda. The authors have chosen electronic procurement (e-Procurement) as a suitable context in this light. Through a review of extant literature, a Systems Archetype (SA) model was developed (based on the ‘Accidental Adversaries’ archetype) and findings from a quantitative pilot study exploring key factors pertinent to e-Procurement SRM were gathered, and hence evaluated against SOM factors. The objective of this research was to describe and visualise the causal interrelationships involved in SRM-SOM through the application of a SA (as an Operations Research tool). The authors believe that this research also provides a unique approach to developing and harnessing the useful and unique properties of Systems Thinking (ST), by attempting to reduce and organise the (generally ad hoc and wide-ranging) sequence of subjective perspectives commonly experienced in causal mapping experiments. The paper builds upon the extant literature, and provides further basis for continuing research in the areas of ST, SAs and the application of operational research to plan sustainable operations.

The purpose of this study was to investigate the decision-making processes of real estate organisations in the built environment with respect to sustainable operations, as well as how they relate to management systems and building certifications. In the study, we utilised the proposed framework by Schrettle et al. (2014) after examining the relevant literature on operations management in general and built environment-specific research, as well as acquiring insights from multiple studies. The framework included areas regarding sustainability decision motivators, mediators, approaches, and actions, as well as their impact on sustainability performance andfirm performance. Therefore, we conducted a comparative case study of six Swedish real estate organisations responding to calls for more in-depth research on these topics.Our findings support the applicability of Schrettle et al.'s (2014) conceptual framework to conceptualise and examine sustainable operations decision-making processes in the built environment. This study's results underlined the impact of stakeholder expectations and organisational capabilities influence on the strategic approaches and actions of an organisation's sustainability transition. According to the findings, active engagement from all key stakeholders is required to provide economic value as well as social and environmental achievements. It also described how real estate companies could comply with regulations, attract tenants, and prepare for the future by adopting sustainable practises at all levels of decision-making. Aligning sustainable practises with business performance is advantageous for all parties involved, resulting in cost savings, enhanced quality, and growth opportunities. Through empirical evidence, qualitative case studies, and insights into strategies, methods, andactions employed by real estate operators, this study contributes to the fields of sustainable operations management and the built environment. Additionally, linking concepts from the field of management system theory to these fields by demonstrating how management systems and certification act as green labels that increase resource efficiency, make it easier to create sustainable products, and contribute to improving firm and sustainability performance.

Submitted by Diêgo Valerio de Godoy Del Monico null (diegodelmonico@gmail.com) on 2017-05-02T23:17:28Z No. of bitstreams: 1 dissertaçao_diego_delmonico.pdf: 1723582 bytes, checksum: 8ca03a81a9278297c796eae42e32103b (MD5) / Rejected by Luiz Galeffi (luizgaleffi@gmail.com), reason: Solicitamos que realize uma nova submissão seguindo a orientação abaixo: O arquivo submetido não contém o certificado de aprovação. Corrija esta informação e realize uma nova submissão com o arquivo correto. Agradecemos a compreensão. on 2017-05-03T20:45:38Z (GMT) / Submitted by Diêgo Valerio de Godoy Del Monico null (diegodelmonico@gmail.com) on 2017-05-11T12:16:32Z No. of bitstreams: 1 DISSERTAÇAO DIEGO DELMONICO.pdf: 1985471 bytes, checksum: 7e0e5cb2354925ff0bb8fb74f45651e1 (MD5) / Approved for entry into archive by Luiz Galeffi (luizgaleffi@gmail.com) on 2017-05-12T13:11:54Z (GMT) No. of bitstreams: 1 delmonico_dvg_me_bauru.pdf: 1985471 bytes, checksum: 7e0e5cb2354925ff0bb8fb74f45651e1 (MD5) / Made available in DSpace on 2017-05-12T13:11:54Z (GMT). No. of bitstreams: 1 delmonico_dvg_me_bauru.pdf: 1985471 bytes, checksum: 7e0e5cb2354925ff0bb8fb74f45651e1 (MD5) Previous issue date: 2017-03-27 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / O objetivo desse estudo é analisar as principais barreiras às compras públicas sustentáveis no Brasil por meio da percepção de profissionais do setor público envolvidos com o programa governamental A3P. Compras públicas sustentáveis é subtema da gestão de operações sustentáveis e manifesta relações com vários temas que, relacionados à sustentabilidade, têm sido foco de forma cada vez mais abrangente de estudos acadêmicos e da atenção governamental, tais como gestão de cadeias de suprimentos sustentáveis e logística reversa. Para alcançar o objetivo foi realizado um survey com 54 profissionais de órgãos públicos brasileiros relacionados à Agenda Ambiental da Administração Pública (A3P). Os dados coletados foram analisados por meio do software de análise estatística SPSS, a partir estatística descritiva, análise de correlação, e análise fatorial exploratória. Entre os principais resultados destacam-se a) a desarticulação entre as esferas do setor público foi a variável com a qual os respondentes mais concordaram se tratar de uma barreira às compras públicas sustentáveis, b) os aspectos de cultura organizacional são barreira mais determinante às compras públicas sustentáveis, c) gestores de nível nacional e subnacional veem de forma diferente o apoio da alta administração como barreira às compras públicas sustentáveis. Este trabalho contribui com a literatura ao realizar um survey com especialistas do setor público brasileiro sobre compras públicas sustentáveis. / The objective of this study is to analyze the main barriers sustainable public procurement in Brazil through the perception of public sector professionals involved with the A3P government program. Sustainable public procurement is a subtheme of sustainable operations management, it has a connection with many themes that are related to sustainability and it is focused on academic studies and government attention, such as: sustainable supply chain management and reverse logistics. To reach the goal, it was performed a survey with 54 professionals from public agencies related to the Environmental Public Administration Agenda (A3P). The collected data were analyzed through statistical analysis software (SPSS), based on descriptive statistics, correlation analysis and exploratory factorial analysis. Among the main results are: a) The disarticulation between the public sector spheres was the variable which the respondents most agreed that it was a barrier to sustainable public procurement, b) organizational culture aspects are the most determinant barrier to sustainable public procurement, c) managers at the national and subnational levels have a different view about the support of top management as a barrier to sustainable public procurement. This dissertation contributes with the literature search for the Brazilian public sector on sustainable public procurement.

Agenda 2030 är en gemensam handlingsplan som tagits fram av Förenta Nationernas (FN) medlemsländer för att uppnå hållbar utveckling. Målsättningen är att de globala målen ska vara uppnådda till år 2030, men för att visionen ska bli verklighet krävs det att alla aktörer tar sitt hållbarhetsansvar. Därmed är det nödvändigt att företagen utvecklar nya verktyg och processer som bidrar till en hållbar utveckling. Tidigare forskning visar att implementeringen av hållbarhet i verksamhetsstyrningen är komplex, därför är det av betydelse att utveckla kunskapen kring implementeringen av Agenda 2030 hos en aktör som har ett betydande inflytande på den hållbara utvecklingen. Syftet med studien är att tydliggöra hur och varför banksektorn implementerar Agenda 2030 i verksamhetsstyrningen. Studiens teoretiska syfte är att visa hur incitamenten till CSR bidrar till en hållbar verksamhetsstyrning. Således avser studien att bidra till den kunskapsutveckling som är nödvändig kring bank-sektorns CSR-arbete för uppnåendet av de globala målen. För att uppnå syftet har studien undersökt fem olika banker i Värmland utifrån en kvalitativ forskningsansats. Med hjälp av tio semistrukturerade intervjuer har bankernas implementering av Agenda 2030 i verksamhetsstyrningen undersökts. Studien visar att incitamenten för att implementera hållbarhet och Agenda 2030 i verksamhetsstyrningen har förändrats. De mest centrala drivkrafterna för ett hållbart agerande är påtryckningar från intressenter, en fråga om överlevnad, erhållande av legitimitet liksom ett eget ansvarstagande. Vidare indikerar studien att Agenda 2030 till viss del är implementerad i banksektorns hållbara verksamhetsstyrning. De styrmedel som främst inkluderar Agenda 2030 är planering, cybernetisk styrning och administrativ styrning. Däremot används inte belönings- och bonussystem för att uppmuntra till ett hållbart agerande, utan studien visar snarare på att kulturstyrning bör användas för att påverka medarbetarnas beteende. För att hållbarhet och Agenda 2030 ska bli en del av kärnverksamheten är det därmed nödvändigt att utveckla och förändra kulturstyrningen. Studien visar att hållbar utveckling och uppnåendet av Agenda 2030 uppnås när företagens hållbarhetsarbete fortlöper och kontinuerligt förbättras. / Agenda 2030 is a joint action plan developed by the member states of the United Nations (UN), in order to reach sustainable development. The ambitions are that the Sustainable Development Goals (SDGs) should be reached by 2030, but everyone needs to work together to make that happen. Therefore, companies must develop new tools and processes to contribute to sustainable development. Previous research shows that the implementation of sustainability in the operations management is complex. Hence, it is of great importance to create knowledge about the implementation of Agenda 2030 for an actor that plays a significant part of the sustainable development. The aim of this study is to clarify how and why the banking sector implements Agenda 2030 in their operations management. The theoretical aim is to show how incentives of CSR contributes to sustainable operations management. Therefore, this study contributes to developing the knowledge necessary for the banking sector, in order to reach the SDGs through their work with CSR. To fulfill the purpose, five different banks in Värmland have been investigated through a qualitative research approach. Throughout ten semi-structured interviews, the implementation of Agenda 2030 in the operations management of the banks have been investigated. The study shows that the incentives for implementing sustainability and Agenda 2030 in the operations management have changed. The most crucial incentive for sustainable actions is instigations from stakeholders, a matter of survival, obtaining legitimacy as well as the company’s own responsibility. Further, the study indicates that Agenda 2030 is partly implemented in the banking sector’s sustainable operations management. The controls that mainly include Agenda 2030 are planning, cybernetic control and administrative control. However, rewards and compensations are not used in the banking sector to encourage sustainable actions. In this regard, cultural control should be used in order to affect the behaviour of the employees. For sustainability and Agenda 2030 to be a part of the core business, is it crucial to develop and change the cultural control. This study shows that sustainable development and achievement of Agenda 2030 are completed when the sustainability of the companies continually is improved.

Syftet med studien är att genom en kvalitativ forskningsmetod analysera hur mindre varumärken arbetar med - och i framtiden kan och ämnar arbeta med hållbarhetsstrategier i förhållande till expansion. Denna uppsats analyserar både företag och företags hållbarhetsrapporter samtidigt som den ger forskares syn på ämnet. För studien har en abduktiv forskningsansats använts. Forskningsmetoden är kvalitativ och djupintervjuer har gjorts med 6 olika informanter. För intervjuerna har en semistrukturerad intervjumall använts. Intervjuernas resultat har tytt på att kunskapsnivån om hållbarhetsstrategier hos företag är relativt låg men att intresset för en högre kunskapsnivå finns. Huruvida ett mindre modeföretag arbetar med hållbarhet verkar bero på storlek på företaget. Hur väl en hållbarhetsstrategi kan passa på ett företag verkar också bero på storlek på företaget. / The purpose of the study is to analyze, through a qualitative research method, how smaller brands work with - and in the future can and aims to work on sustainability strategies in relation to expansion. This paper analyzes both companies and manufactures sustainability reports while providing researchers views on the topic. For the study an abductive research approach has been used. The research method is qualitative and in-depth interviews have been conducted with 6 different informants. For the interviews a semi structured interview has been used. Interview results have shown that the level of knowledge about sustainability strategies at companies is relatively low, but that interest in a higher level of knowledge exists. Whether a small fashion company works with sustainability seems to depend on the size of the company. How well a sustainability strategy can suit a business also seems to depend on the size of the company.

Fóruns mundiais para a troca de informações de práticas e operações sustentáveis entre governos, pesquisadores e sociedade, têm sido organizados com foco no desenvolvimento de novas tecnologias e práticas gerenciais que visam o desenvolvimento sustentável (econômico, ambiental e social) da produção. Cenário de destaque e que também tem evoluído expressivamente no agronegócio nacional e mundial. Em razão da expressiva representatividade do setor leiteiro no Brasil, este trabalho tem como objetivo analisar a sustentabilidade de fazendas produtoras de leite na principal bacia leiteira do país. A partir da revisão de literatura, foi escolhido o modelo de análise de sustentabilidade utilizado por Dolman et at. (2014) aplicado na avaliação de fazendas de leite na Holanda. Este mesmo ferramental foi ajustado e utilizado na avaliação da produção de leite em Minas Gerais, com base no banco de dados do Projeto EDUCAMPO/Sebrae. Para o desempenho econômico, foi calculada: a renda da atividade e a relação das receitas sobre os custos da atividade. Para o desempenho ambiental, foram calculados indicadores ambientais derivados da ACV (Análise de Ciclo de Vida), cujo perímetro do estudo foi do berço à porteira, sendo estes: a ocupação da terra (OT); o uso de energia não renovável (UENR); o potencial de aquecimento global (PAG); o potencial de acidificação (PA) e o potencial de eutrofização (PE), todos na unidade funcional de um quilograma de leite corrigido pelo teor de gordura e proteína (FPCM). Para o desempenho social, foi considerada a relação da área de mata nativa em cada fazenda, a bonificação recebida pelo leite comercializado e o número de folgas mensais que os funcionários possuem. Ao comparar os indicadores das fazendas de leite de Minas Gerais com os resultados das fazendas holandesas de Dolman et al. (2014), verificou-se um melhor desempenho das fazendas europeias em praticamente todos os indicadores calculados, com exceção dos indicadores de desempenho econômico, esta diferença pode ser atrelada ao tipo de sistema de produção adotado e ao nível de intensificação da produção existente nas duas realidades. Após o comparativo, foi realizada uma análise de clusters entre as fazendas do EDUCAMPO. Com essa análise foi possível verificar diferenças nas características estruturais e de produção entre os clusters formado a partir dos indicadores de sustentabilidade. Os resultados mostram a grande relevância deste tema na produção de leite, destacando a necessidade do acompanhamento desses indicadores para o melhor direcionamento da gestão nas operações de produção de leite. A sustentabilidade é um direcionamento complexo que exige a junção e a sinergia de diversas áreas para o seu entendimento e desenvolvimento / World forums for information exchange of best practices and sustainable operations among governments, researchers and society have been organized focusing on the development of new technologies and management practices aiming the sustainable (economic, environmental and social) production development. This featured scenario has also evolved significantly in discussing sustainability in the domestic and global agribusiness operations. Therefore, due to the significant representation of the dairy sector in Brazil, this study aims to analyze the sustainability of dairy farms in the main dairy region of the country. In the literature review, the main frameworks for assessing the sustainability of milk production around the world were assessed. Within this range, it has been chosen the model proposed and utilized by Dolman et at. (2014) to evaluate the sustainability of dairy farms of EDUCAMPO Program database in Minas Gerais, Brazil. For economic performance it has been calculated: income of activity and the ratio of revenue over the costs of the activity. The environmental performance indicators have been derived from a cradle to farm-gate LCA (Life Cycle Assessment): land occupation (LO); non-renewable energy use (NREU); global warming potential (GWP); acidification potential (AP) the eutrophication potential (EP), and all those indicators were calculated in the functional unit of one kilogram of fat-protein-corrected milk (FPCM). For social performance, it has been considered the amount of native forest present in the farm, plus the bonus received by the milk sold and the number of monthly days off that the employees have. When compared with the results of the Dutch milk farms of Dolman et al. (2014), there has been a better performance of almost all indicators of the European reality than the calculated for the Brazilian farms. Nevertheless, the economic performance has been better in the Brazilian reality. This difference can be linked to the type of production system and the level of intensification of existing production in both realities. The analysis of clusters between farms in MG showed that structural and production characteristics affects each sustainable cluster performance. These results shows the great importance of this matter in milk production. Hence, the need for monitoring these indicators could lead to the better management of the operations in the sustainability view. Sustainability is a complex focus that requires the addition and synergy of several areas for its understanding and development. Projects like EDUCAMPO are critical to keep the continuously improvements in the farming operations of the national milk industry.