The doctoral thesis examines Queensland's music industry in terms of concepts derived from cluster and network theories in the context of literature discussing creative industries. To this end, the thesis is conceived as one case study incorporating quantitative surveys, convergent interviews and document analyses as its units of investigation. This is necessary because it is the industry as a whole that is the object of theorizing (in terms of Porter and network theory). The 357 firms surveyed represent the creative content producers, distributors and suppliers that comprise Queensland's music industry. The sample for the survey was randomly selected from a universe of 10977 individuals and/or organisations involved in the following sectors of Queensland's music business: music publishing, record companies and distributors, recorded music retailing, other performing arts/music and theatre productions, music composition, and music performance. The data was analysed to understand and describe the nature of firms in the industry and investigate cluster and network dynamics in the operation of the industry. Twenty convergent interviews were also undertaken to further elaborate the qualitative dimensions of cluster and network dynamics in the industry, with particular attention to understanding how the factor input conditions of Porter's cluster model work in practice in the industry, as well as elucidating network effects not adequately addressed by Porter's theory. Policy and industry documents relating to Queensland's music industry were used to contextualise the findings. The conclusions articulate how Queensland's music industry operates as a cluster, and how innovation and creativity are facilitated. The thesis finds Porter's model insufficient to describe some key aspects of this industry's operation. Face-to-face communication, trust and informal networks combine explicit and tacit knowledge to bring about innovation. Thus the industry should be conceived of as a cluster of networks. Furthermore, the findings problematise the notion of distance in cluster and network theories. Traditionally, distance has been conceived in geographic terms; the findings suggest that in the music industry, distance must be understood as cognitive and cultural as well as geographic. The findings provide a detailed set of theoretical modifications to cluster and network theories. Implications are discussed for industry development and policy in Queensland's music industry.

An appropriate civil infrastructure is vital to the wealth and wellbeing of cultures. Appropriateness is increasingly defined in terms of sustainability, aesthetics, innovation and cultural suitability. These expectations pose challenges for engineers to use their creativity, aesthetic appreciation, knowledge and character to predict and respond creatively with their designs. However, a treadmill of cost innovation in construction projects makes improved design challenging. This tends to reinforce the misconception that engineers are dull and uncreative, even though historically they have displayed considerable imagination and ingenuity. This thesis is based on an in-depth study conducted at the Brisbane office of Kellogg Brown & Root P/L (a large consulting engineering firm). A contemporary qualitative approach is used to explore how creativity is manifested in an engineering design context, and how it relates to phenomena such as knowledge, innovation, project culture and organizational environment. In-depth interviews reveal the authentic meaning of design and creativity for engineers and other company staff. The study highlights an important distinction between design-based and cost-driven innovation and unveils multiple influences that can stifle or nurture personal and group creativity.

Contemporary organisations face a raft of challenges in coping with competing demands and rapidly changing environments. With these demands and changes comes the need for those within the organisation to be adequately skilled to meet these challenges both now and into the future. There is a growing concern that the rate of change is such that learning will not be sufficient and that individuals will need to be skilled in unlearning or letting go of past practice and behaviour. This research investigated individual unlearning as it applies in the workplace, and enabled the development of a process model of unlearning that provides specific indication of factors affecting unlearning during times of change. In particular, this thesis highlights the critical importance of elements of a more personal and affective nature; often referred to as "soft" issues. Six key factors at the level of the individual were identified as impacting unlearning; positive prior outlook, individual inertia, feelings and expectations, positive experience and informal support, understanding the need for change, and assessment of the new way. Two factors emerged from the organisational level that also impact unlearning; organisational support and training and history of organisational change. Many change efforts will fail because of lack of attention to individuals, how they unlearn and the level of feelings and expectations that accompany change. This research demonstrates that organisations must provide resources and education to provide both those in supervisory roles and those impacted by change with the necessary skills to unlearn and to embrace change at an individual level.

Thesis (MA)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: In the business sector of the Information Society, information plays a crucial role in giving an enterprise a competitive advantage. Information as a resource in a small enterprise includes internally produced information, information obtained from the external environment as well as the knowledge residing in people's heads. However, this information and knowledge needs to be processed and recorded in physical formats for the purposes of decision-making and problem solving as it is part of the information resources of the small enterprise. This study explored the extent of information and knowledge management in developing communities' small enterprises in pursuit of survival and success. A deeper understanding of the business information needs, sources of information, frustrations and problems were investigated in order to establish and meet the specific needs of small enterprises in developing communities. More specifically, the objective of the study was to promote effective information organisation in small enterprises, with special reference to developing communities, as a means to support economic and social development of South Africa. For data gathering, a questionnaire was developed and distributed to owner/managers of 17 small enterprises in Kayamandi, a developing community in the Stellenbosch area. The purpose was to determine owner/managers's needs with regard to information organisation and to identify existing systems, tools and procedures that might be appropriate for this sector. The results indicated the absence or insufficient business education of owner/managers in Kayamandi, which has a damaging effect on their ability to acquire the information they need for their daily business work and operational activities. Moreover, the owner/managers do most of their information gathering using a variety of informal sources, and that information is not organised in information packages. This, in tum, affects their business development. Information should interact with tacit knowledge to improve the quality of work. In addition, the oral tradition should be promoted because it plays an important role in the daily running of the small enterprises in developing communities. In that sense, owner/managers should create an environment that can assist in knowledge sharing from various information sources. Maintaining such knowledge as information in retrieval based information systems could assist owner/managers in the overall functioning of their businesses because they are faced with the challenge of responding effectively to changing customer expectations. An affordable information system model is recommended and structured to fit owner/manager's work habits. The arrangement of information resources in the system can be used for categorisation of information either in a manual or electronic system. / AFRIKAANSE OPSOMMING: In die sakesektor van die Inligtingsamelewing speel inligting 'n kritieke rol om aan 'n onderneming 'n mededingende voorsprong te bied. Inligting as hulpbron in 'n klein onderneming sluit in intern-geproduseerde inligting, inligting wat uit die eksterne omgewing verkry word, asook die kennis wat in mense se koppe is. Dié inligting moet egter verwerk en vasgelê word in fisiese formate met die oog op besluitneming en probleemoplossing, aangesien dit deel is van die inligtingshulpbronne van die klein onderneming. Hierdie studie verken die omvang van inligtings- en kennisbestuur in ontwikkelende gemeenskappe se klein sake-ondernemings met die oog op oorlewing en sukses. 'n Dieper begrip is gesoek van die sake-inligtingsbehoeftes, bronne van inligting, frustrasies en probleme ten einde die spesifieke behoeftes van 'n klein onderneming te bepaal en daaraan te voldoen. Meer bepaald was die doel van die studie om effektiewe inligtingsorganisering in klein ondernemings te bevorder, met spesifieke verwysing na ontwikkelende gemeenskappe, as 'n manier om ekonomiese en sosiale ontwikkeling in Suid-Afrika te bevorder. Met die oog op dataversameling is 'n vraelys ontwikkel en versprei onder eienaarslbestuurders van 17 klein ondernemings in Kayamandi, 'n ontwikkelende gemeenskap in die Stellenbosch-gebied. Die doel was om eienaars/bestuurders se behoeftes met betrekking tot inligtingsorganisering te bepaal en stelsels, werktuie en prosedures te identifiseer wat vir hierdie sektor toepaslik sou wees. Die uitslae dui op die afwesigheid of ontoereikendheid van sake-opleiding onder die eienaars/bestuurders in Kayamandi, wat 'n skadelike uitwerking het op hul vermoë om die nodige inligting te bekom vir hul daaglikse sake-bedrywighede en operasionele aktiwiteite. Verder hanteer die eienaarslbestuurders grotendeels hul eie inligtingsversameling deur gebruik te maak van 'n verskeidenheid informele bronne, en hierdie inligting word nie in inligtingspakkette georganiseer nie. Dit beïnvloed op sy beurt hul sake-ontwikkeling. Inligting behoort in wisselwerking te wees met versweë kennis ten einde die kwaliteit van werk te verbeter. Daarby behoort die mondelinge tradisie bevorder te word, want dit speel 'n belangrike rol in die daaglikse bestuur van die klein sake-ondernemings in ontwikkelende gemeenskappe. In daardie opsig behoort eienaars/bestuurders 'n omgewing te skep wat kan help met kennisdeling vanuit verskeie inligtingsbronne. Die instandhouding van sulke kennis as inligting in herwinningsgebaseerde inligtingstelsels, sou eienaarslbestuurders kon help in die algehele funksionering van hulondernemings, want hulle staar die uitdaging in die gesig om effektief te reageer op veranderende klanteverwagtinge. 'n Bekostigbare inligtingstelselmodel word aanbeveel en gestruktureer om by eienaarslbestuurders se werksgewoontes te pas. Die rangskikking van inligtingsbronne in die stelsel kan gebruik word vir die kategorisering van inligting óf in 'n hand- óf in 'n elektroniese stelsel.

Submitted by Bernardo Solé Barros (bernardosole@hotmail.com) on 2015-01-22T22:11:56Z No. of bitstreams: 1 Cenário de mudanças e implicações na transferência de conhecimento tácito.versão final para download.pdf: 1378134 bytes, checksum: 4c7960434e0af2def0f74217e1cbcb4c (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2015-02-04T19:28:02Z (GMT) No. of bitstreams: 1 Cenário de mudanças e implicações na transferência de conhecimento tácito.versão final para download.pdf: 1378134 bytes, checksum: 4c7960434e0af2def0f74217e1cbcb4c (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2015-02-11T13:02:22Z (GMT) No. of bitstreams: 1 Cenário de mudanças e implicações na transferência de conhecimento tácito.versão final para download.pdf: 1378134 bytes, checksum: 4c7960434e0af2def0f74217e1cbcb4c (MD5) / Made available in DSpace on 2015-02-11T13:09:06Z (GMT). No. of bitstreams: 1 Cenário de mudanças e implicações na transferência de conhecimento tácito.versão final para download.pdf: 1378134 bytes, checksum: 4c7960434e0af2def0f74217e1cbcb4c (MD5) Previous issue date: 2013-12-19 / O objetivo dessa dissertação é analisar o desafio da transferência de conhecimento no setor de tecnologia de Óleo e Gás, especificamente na empresa FMC Technologies do Brasil, e suas consequências no diferencial competitivo, ao compreender como se dá a transferência de conhecimento tácito dos especialistas para os novos colaboradores, que devido ao enorme crescimento do segmento são a maioria atualmente. O estudo de caso se dará pela observação participante do próprio autor no local de trabalho, abordagem de teoria analítica e consequente pesquisa qualitativa com colaboradores de diferentes áreas e tempos de serviço, a fim de qualificar observações, bem como entender como se estabelece este processo e fundamentalmente, como melhorá-lo e garantir sustentabilidade. Como resultado deste trabalho tivemos a validação dos especialistas como responsáveis pela transferência do conhecimento tácito dentro do ambiente e contexto capacitante criado desde a fundação da empresa CBV, o qual desdobra a estratégia através da inspiração na valorização do trabalho e sentimento de contribuição. / The main purpose of this study is to analyze the knowledge transfer challenge in the oil and gas technology industry, specifically in FMC Technologies in Brazil, and its consequences on the competitive edge by understanding how is the transfer of knowledge from the specialist to new employees , that due to the massive growth of the segment are the most current . The case study will be done by the author's own participant observation in the workplace, the analytical theory approach and consequent qualitative research with employees from different areas and service times in order to qualify observations and to understand how this process is established and fundamentally, how to improve it and ensure sustainability. As a result of this work we validate the experts as responsible for the transfer of tacit knowledge within the environment and enabling context created since the company's founding CBV, which deploy the strategy through inspiration in the recognition of work and sense of contribution.

Submitted by Claudia Dias da Mota (claumota@yahoo.com.br) on 2015-04-07T13:03:37Z No. of bitstreams: 1 Gestao_do_Conhecimento_Vaprov-06-04-2015-V23.pdf: 4831930 bytes, checksum: b91fab1101cacff53d4a89f021f5d8fd (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2015-05-27T14:00:29Z (GMT) No. of bitstreams: 1 Gestao_do_Conhecimento_Vaprov-06-04-2015-V23.pdf: 4831930 bytes, checksum: b91fab1101cacff53d4a89f021f5d8fd (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2015-06-01T11:59:52Z (GMT) No. of bitstreams: 1 Gestao_do_Conhecimento_Vaprov-06-04-2015-V23.pdf: 4831930 bytes, checksum: b91fab1101cacff53d4a89f021f5d8fd (MD5) / Made available in DSpace on 2015-06-01T12:00:05Z (GMT). No. of bitstreams: 1 Gestao_do_Conhecimento_Vaprov-06-04-2015-V23.pdf: 4831930 bytes, checksum: b91fab1101cacff53d4a89f021f5d8fd (MD5) Previous issue date: 2014-12-15 / This project develops the idea that knowledge management will be efficient if it contemplates knowledge in its major categories: tacit, present in people's minds, and explicit, in the organization's records, manuals and procedures. The conversion from one to the other is the essence of knowledge creation. Following this principle, the organizational management should create conditions for the exchange of experiences among people for the conversion and consequent sharing of knowledge to flow dynamically in the organizational structure. Technology is a means of access to facilitate dissemination of information and organizational culture elements should contribute to encouraging the creation of new ideas. Considering these arguments, the project will discuss the relationship between tacit and explicit knowledge in four types of conversion, socialization, externalization, combination and internalization. / O presente projeto desenvolve a ideia de que a gestão do conhecimento será eficiente se contemplar o conhecimento em suas duas principais modalidades: tácito, presente na mente das pessoas, e explícito, presente nos registros da organização, nos manuais e nos procedimentos. A conversão do primeiro para o segundo é a essência da criação do conhecimento. Seguindo esse princípio, a gestão organizacional deverá criar condições para trocas de experiências entre as pessoas, para que a conversão e consequente compartilhamento do conhecimento fluam de forma dinâmica na estrutura organizacional. Por um lado, a tecnologia é um meio de acesso para facilitar a disseminação da informação, por outro, a cultura organizacional deverá contribuir com elementos incentivadores à criação de novas ideias. Considerando esses preceitos, o projeto discutirá o relacionamento entre os conhecimentos tácito e explícito em quatro tipos de conversão: socialização, externalização, combinação e internalização.

Submitted by Thassia da Silva (tdasilva22@gmail.com) on 2018-01-18T18:07:34Z No. of bitstreams: 1 Thassia da Silva--Key Success Factor Ranking for Intrafirm Knowledge Sharing A Delphi Method Approach in the Oil and Gas Industry.pdf: 2005716 bytes, checksum: 3357ec23f1c093750910850a6e7e9434 (MD5) / Approved for entry into archive by ÁUREA CORRÊA DA FONSECA CORRÊA DA FONSECA (aurea.fonseca@fgv.br) on 2018-03-02T19:31:43Z (GMT) No. of bitstreams: 1 Thassia da Silva--Key Success Factor Ranking for Intrafirm Knowledge Sharing A Delphi Method Approach in the Oil and Gas Industry.pdf: 2005716 bytes, checksum: 3357ec23f1c093750910850a6e7e9434 (MD5) / Made available in DSpace on 2018-03-12T18:57:52Z (GMT). No. of bitstreams: 1 Thassia da Silva--Key Success Factor Ranking for Intrafirm Knowledge Sharing A Delphi Method Approach in the Oil and Gas Industry.pdf: 2005716 bytes, checksum: 3357ec23f1c093750910850a6e7e9434 (MD5) Previous issue date: 2017-12-18 / Knowledge and its propagation are unquestionably at the center of most, if not all, discussions on innovation, performance, as well as other elements related to firm success. Although the literature has proposed several key success factors for knowledge sharing, it has yet to explore how these factors rank in terms of importance from a firm nationality perspective. Through a Delphi Method approach, upstream professionals from four major multinational Oil & Gas firms (Brazilian, North American, Norwegian and French), with at least seven years of experience, ranked specific literature-based proposed factors for successful intrafirm knowledge sharing. There was a total of three rounds, where the first round had 41 participants, and the remaining two rounds (second and third) had 39 participants. On average, open door policy was the most relevant factors that lead to knowledge sharing among the four firms. In terms of the least relevant ones, acknowledgement and status were seen, on average, as factors less likely to lead to intrafirm knowledge sharing.

Submitted by Alison Vanceto (alison-vanceto@hotmail.com) on 2017-03-21T12:14:55Z No. of bitstreams: 1 TeseLFMA.pdf: 6039987 bytes, checksum: 0c2336ab8f5bc28819f69b3f22ff44fb (MD5) / Approved for entry into archive by Ronildo Prado (ronisp@ufscar.br) on 2017-04-20T14:03:16Z (GMT) No. of bitstreams: 1 TeseLFMA.pdf: 6039987 bytes, checksum: 0c2336ab8f5bc28819f69b3f22ff44fb (MD5) / Approved for entry into archive by Ronildo Prado (ronisp@ufscar.br) on 2017-04-20T14:03:24Z (GMT) No. of bitstreams: 1 TeseLFMA.pdf: 6039987 bytes, checksum: 0c2336ab8f5bc28819f69b3f22ff44fb (MD5) / Made available in DSpace on 2017-04-20T14:08:51Z (GMT). No. of bitstreams: 1 TeseLFMA.pdf: 6039987 bytes, checksum: 0c2336ab8f5bc28819f69b3f22ff44fb (MD5) Previous issue date: 2016-12-08 / Não recebi financiamento / The Agile Project Management (GAP) emerges as a response to criticisms made to Traditional Project Management Methods for being prescriptive, bureaucratic, and not very dynamic, thus limited when applied in innovation-intensive and knowledge-intensive environments. The main differences between those approaches are the self-management teams, use of the concept of vision rather than scope, iterations, greater customer involvement and pursuit for simplicity. All have an impact on how Knowledge Management (KM) is performed, in particular, the prioritization of the use of tacit rather than explicit knowledge. Several authors approach the intercession between agile project management and knowledge management theories, however, they made little progress in their proposals for management models. Through systematic theoretical reviews and case studies, we advance in this aspect, proposing a Conceptual Model for Knowledge Management in Agile Project Management. The main peculiarities are: consider both intra and interproject knowledge; consider GAP differentials; focus on the project team; use GAP rituals to potentiate the KM; and the applicability to any agile method. / O Gerenciamento Ágil de Projetos (GAP) surge como resposta às críticas aos métodos tradicionais de gerenciamento de projetos quanto a serem prescritivos, engessados e pouco dinâmicos, desse modo, limitados em ambientes de inovação e intensivos em conhecimento. As principais diferenças entre as abordagens são a autogestão, uso do conceito de visão no lugar de escopo, as iterações, o maior envolvimento do cliente e busca por simplicidade e redução da documentação. Todas têm impacto na forma como a gestão do conhecimento (GC) é realizada, em particular, a priorização do uso do conhecimento tácito ao invés do explícito. Diversos autores abordam a interseção entre as teorias de gerenciamento ágil de projetos e gestão do conhecimento, no entanto, avançam pouco em propostas de modelos de gestão. Esse trabalho, por meio de revisões teóricas sistemáticas e estudos de casos, contribui nesse aspecto, propondo um Modelo para apoiar a Gestão do Conhecimento no Gerenciamento Ágil de Projetos. Como suas principais particularidades estão: considerar tanto o conhecimento intra como interprojetos; contemplar os diferenciais do GAP; ter como foco a equipe de projetos; utilizar os rituais do GAP em favor da GC; além de poder ser aplicado a qualquer método ágil.

Fundação de Amparo à Pesquisa do Estado do Rio de Janeiro / A partir da metade do século 20 o recurso meramente material deixou de ser considerado como a maior fonte de riqueza de uma instituição ou sociedade para ceder lugar à superestimação do ativo intelectual. Essa alternância de paradigma provocou no seio corporativo a preocupação de desenvolver estratégias e ferramentas gerenciais que fossem capazes de propiciar um meio oportuno para a geração e socialização do conhecimento organizacional. Na sociedade da nova economia, ancorada na valorização dos recursos intangíveis, o gerenciamento do conhecimento tácito, altamente pessoal e subjetivo, é concebido como importante tática para prover vantagem competitiva à empresa, inclusive àquelas que prestam serviços educacionais, concedendo lhe status de inovação apontada para o futuro. Uma das estratégias sugeridas pela literatura especializada reside na criação de redes de relacionamentos sociais que visem ampliar e potencializar a interação entre os partícipes no processo de compartilhamento de conhecimentos e troca de experiências para a apreensão da aprendizagem social colaborativa. Portanto, buscou-se examinar, nesta pesquisa, por intermédio de um estudo de caso particular, se uma importante e renomada instituição de ensino superior (IES) atuante no segmento de educação a distância online cumpre os fatores idiossincráticos e organizacionais relevantes para a transferência do conhecimento tácito, bem como se propicia aos docentes inseridos na comunidade virtual de professores (CVP) uma ambientação favorável para tal. O presente estudo sustenta-se em farto e consistente aparato bibliográfico sobre (i) conhecimento; (ii) gestão do conhecimento e (iii) redes, comunidades virtuais e novo social learning e objetiva confrontar as inflexões teóricas apresentadas com as análises realizadas quantitativa e qualitativamente dos dados coletados da unidade de amostra selecionada, na tentativa de prover elucidações capazes de satisfazer as hipóteses formuladas na pesquisa. / From the mid 20th century the merely material resource has been no longer considered as the richest source of an institution or society to give way to the overestimation of the intellectual assets. This paradigm alternation caused the corporate within the concern of developing strategies and management tools that were able to provide an appropriate means for the generation and socialization of organizational knowledge. In the "society of the new economy," based on the valuation of intangible assets, the management of tacit knowledge, highly personal and subjective, is designed as an important tactic to provide competitive advantage to the company, including those that provide educational services, giving you innovation status headed to the future. One of the strategies suggested by the literature is to create social networking sites aimed at expanding and increasing the interaction between the participants in the knowledge sharing process and exchange of experiences for the arrest of collaborative social learning. Therefore, we sought to examine in this research through a particular case study, is an important and renowned higher education institution (HEI) active in online distance education segment meets the idiosyncratic and organizational factors relevant to the transfer of tacit knowledge, as well as provides the entered teaching in the virtual community of teachers (VCT) a favorable setting for such. This study is based on plentiful and consistent bibliographic apparatus on (i) knowledge; (ii) knowledge management and (iii) networks, virtual and new social learning and objective communities confront the theoretical inflections presented with analyzes quantitative and qualitative data collected from the selected sample unit in an attempt to provide clarifications able to meet the assumptions made in the research.

This report works with a case provided in the course IS/IT for Organizing, Communication and Coordination II at Linnaeus University, Sweden. The case involves a University in North America that is renovating and revamping and, in essence, reinventing its library along with the services offered by the library and the facilities within. Along with the university staff in charge of the library renovations, the group analysed the possible gaps in the current working ecosystem and discussed how they can be improved upon. It was found out and understood that there is a lack of cohesion in the way the library staff generate, store and share documents and resources, which was intertwined with the lack of team culture and sense of professional community. Useful information was said to be in silos in the form of staff members that were somewhat disconnected from each other. This information was often in the form of explicit knowledge that was not easily accessible and tacit knowledge that was, in a sense, locked away since it was involuntarily not being shared. The group preparing this report used the theoretical background of knowledge management and knowledge sharing, along with a Soft Systems Methodology approach, to provide recommendations that the professionals in charge of the library renovations could execute upon during their plans. The recommendations revolve around organizing the organizational knowledge and bringing more cohesiveness to the way the staff and systems generate, store and share this knowledge, leading the way towards a knowledge-friendly culture. The proposed solutions elaborated by the group take Nonaka’s two types of knowledge (1994) into consideration: explicit and tacit knowledge. The recommendations begin with organizing the knowledge with aims of easier retrieval by users, using Shared Folder platforms or Content Management Systems. The active creation and sharing of knowledge shall be supported using blogs, wikis and e-learning authoring systems. Sharing of tacit knowledge can be enhanced by a Yellow Pages of the library staff, Community of Practice and through mentoring and networking activities. / <p>Rapport inom Informatikskurs 5IK501 IS/IT for Organizing, Communicating, and Coordinating II, läsåret 2016/2017</p><p>Report in the Informatics course 5IK501 IS/IT for Organizing, Communicating, and Coordinating II, year 2016/2017</p>