The aim of this thesis is to analysis the current consumer protection in the case of bankruptcy of the tour operator in the Czech Republic, review of the present situation in selected member states of the European Union and a draft for the specific alternative options for the Czech Republic to increase the protection of clients of the tour operator. The theoretical part is devoted to the definition of the fundamental and legislative terms relating to the issues under examination. The practical part outlines the current situation of bankruptcies of the tour operators and ensuring the conditions in the Czech Republic and also in the European Union. The merit of the practical part is the result of the market research implementation, aimed at evaluation of the attitude and opinions of the professional public on the current situation in the branch. Based on the obtained information, the specific options for the tour operators and adjustments in the Czech tourism industry are provided, so the consumer protection in the case of bankruptcy of the tour operator would be sufficient.

The aim of this study is to describe and analyze the opinions of tour operators and travel agencies regarding carbon offsetting in air travel. Since it is known already that the number oif participants among travelers in voluntary carbon offsetting is low, the study also aims to examine the travel companies' perceptions of who is responsible for increasing the number of carbon offsetts in air travel. The study was conducted on the basis of qualitative methods. Four semi-structured interviews were held with four different travel companies, of which two of these were travel agencies and two were tour operators. Thematic anaysis was used to analyze the collected data. The results are discussed in relation to previous research which lies behind the research questions. The study shows that there are two different types of values that support why companies offer voluntary carbon offsetting to their customers during air travel; environmental value and market value. Further, the findings highlights the importance of managing carbon offsetting in relation to other environmental sustainable development. To get more travelers involved in participating in carbon offsetting means engaging in overall environmental management at different levels of society. The travel companies mean that they can themselves provide the option for customers to carbon offset, and inform and communicate about this. In addition, school must strenghten knowledge about environmental issues among the people of society and politicians must direct these people towards more climate friendly actions. This will lead to a process of change in overall environmental behaviour, which is needed for more people to want to participate in activities such as carbon offsetting.

This paper concerns the human rights aspect to tourism, more precisely the tour operator’s impact on human rights. It has become evident that companies within the industry are increasingly expected to also include the negative impacts on people’s human rights in their business. Not only because human rights matter but because the tourism industry is regarded to be next in line for a more careful examination on its negative effects. This study will therefore be an attempt to contribute towards this end by applying a stakeholder approach to the tour operator’s activities. I have chosen to examine the Swedish tour operator Apollo because they are already engaged in the debate and have expressed an ambition to lead the development of responsible tourism. The study shows that the result of their engagement so far is limited in scope because the company has not fully included all participants to their business as stakeholders. And therefore is human rights only partly incorporated in the company’s work toward corporate responsibility.

A topic of this thesis is B2B online in a travel agency. The aim of this thesis is based on an analysis of trade relations between a travel agency and tour operators in the online environment to evaluate their functionality and to suggest possible improvements. The secondary aim is to see how the cooperation between the travel agency and suppliers works.

The aim of this master's thesis is to propose a business activities development of tour operator Pux Travel. Master's thesis describes and evaluates current position of the company, analyses the external and internal environment of the company and summarizes the results in the SWOT analysis. Based on the results of the analysis, some business development suggestions have been proposed in order to improve company's competitive ability.

In the Tourism Industry, companies that offer the service of creating and selling package holidays to travelers are called Tour Operators. These all-inclusive holidays may include round trip flight tickets, accommodation in hotels, transportation, entrances to the tourist attractions and the assistance of a professional tour guide. Our Tour Operator established in El Salvador will provide tourism services for Taiwanese travelers willing to make a journey in Central America and visit the main attractions along its seven countries: Guatemala, Belize, El Salvador, Honduras, Nicaragua, Costa Rica and Panama. Our strategy is focused on building alliances with Taiwanese partners, which are part of our target Corporate Customers. Operating in Taiwan, these companies are specialized on selling package holidays for traveling around the world, so they possess the necessary experience and resources to attract our Final Customers. Other several tour operators in Central America, conforming the group of our Competitors, rely on a similar business model. However, they haven’t yet taken advantage of the huge Asian market because they focus on providing service exclusively to the saturated American and European market. This Business Plan offers a practical approach on which over a period of three years, first our Start-Up will enter the Taiwanese market by creating alliances with the main Taiwanese tour operators. After going over this period, a future expansion to other Asian markets including China would be considered using a resembling business model.

The Master's Thesis is focused on business plan, concretely on founding of a new tour operator for people with special needs. First part describes principles of business plan, tourism, issues regarding tour operators and defines tourism for all (accessible tourism). Practical part concerns creation of business plan itself. The purpose is to describe tour operator, analyze tourism industry, the competition and segment. The thesis is focused on marketing and finance plans as well (Balance Sheet, Profit and Loss Account and Cash Flow statement included). It is concluded with SWOT and risk analysis and the visions to the future.

This investigation indicates that there are regions within Europe that seems to have similar preferences and priorities regarding pike angling travels to Sweden. Swedish pike angling facilities process in first hand markets with favourable economic circumstances and a cultural interest for pike angling. There was a big differences in features between the Northern, Western, Eastern and Southern regions of Europe. They also seems to be tied to specific regions within some of the nations. The regions have diverse requirements and distinguish in terms of consumption and preferences regarding different aspects of pike angling. From there it is possible to divide pike angling tourists into segments. Sometimes the identified regions have economic or cultural linkage, consequently parallels can be drawn to research in the field of international marketing. The North European market for pike angling tourism in Sweden is varying where the English and Baltic states is more frequently processed than the domestic market. Markets outside of the Nordic countries were the most important among the pike angling facilities, standing for approximately 90 % of the businesses. In this Investigation two segments were observed in countries with in general weaker economic circumstances. Usually these countries had a budget concentrated consumption but also elements of a more luxurious consumption pattern. These countries were located in Eastern Europe. Angling tourists from Western Europe have in general more purchase power and constitute the most important markets for the Swedish pike angling facilities. Tourists from Western Europe are by tradition the most frequent visitors. The economic situation in the Southern Europe together with lack of cultural interest for pike angling seems to be an explanation for the low activity in processing of these markets. The only exception is the Italian market which on a regional level is more frequently processed among the Swedish pike angling facilities. In this investigation, markets from 17 Swedish pike angling facilities were mapped by the frequency of process through phone surveys. Characteristics of the companies were either profiled businesses towards pike angling or had a strong dependence on resource of pike in their business. Tour operators from 11 countries who offers packaged travels to the facilities were also interviewed through phone surveys. The facilities together with the tour operators identified some economic preferences and cultural differences between some nations and regions. For better background data about the interest for pike in Europe 6 angling associations answered an e-mail survey. The investigation also includes an interview with one of the pioneers and former vice president for one of the most successful pike angling facilities in Sweden. Selection of facilities, concepts and parameters is inspired by the authorities’ publications in the field of angling tourism. Also advices from the national angling project (SwedenFishing) have inspired parts of this thesis. / Utredningen indikerar att det finns regioner i Europa som har liknande preferenser och prioriteringar när de reser för att fiska gädda i Sverige. De svenska gäddfiskeanläggningarna bearbetar framför allt marknader som har gynnsamma förhållanden i ekonomiska förutsättningar och kulturellt intresse för gäddfiske. Det fanns stora skillnader i egenskaper av regionerna som kan delas in i Nord-, Väst-, Öst- och Sydeuropa. Dessa visade sig även vara bundet till vissa regioner inom nationerna. De olika regionerna har olika behov och utmärker sig olika i sin konsumtion och preferenser när det gäller aspekter av gäddfiske. Därefter går det att dela in gäddfisketurismen i olika segment. Regionerna har ibland ekonomiska och kulturella samband vilket paralleller kan dras till forskning inom internationell marknadsföring. Den Nordeuropeiska marknaden för gäddfisketurism får anses vara varierande där England samt de baltiska staterna bearbetades mer frekvent än den svenska marknaden. De utomnordiska marknaderna var de klart mest betydelsefulla bland anläggningarna med en ungefärlig andel på 90 % av verksamheten. I utredningen uppmärksammades två segment i länder med generellt svagare ekonomiska förutsättningar, de hade mestadels en budgetinriktad konsumtion med inslag av lyxkonsumtion, dessa var framförallt länder i Östeuropa. Generellt är turisterna från Västeuropa mer köpkraftiga och utgör de viktigaste marknaderna för de svenska gäddfiskeanläggningarna, de är också av tradition de mest frekvent besökande. Den ekonomiska situationen i Sydeuropa tillsammans med avsaknad av kulturellt intresse för gäddfiske verkar vara förklaringen till den låga aktiviteten i bearbetningen av dessa marknader. Det enda undantaget är den Italienska marknaden där den lokalt bearbetas i större utsträckning av svenska gäddfiskeanläggningar.   I utredningen kartlades marknaderna som 17 svenska gäddfiskeanläggningarna bearbetar genom en telefonenkät. De var oftast profilerade eller var starkt beroende av gäddresursen i sin verksamhet. Även reseoperatörer från 11 olika länder som säljer paketerade resor till dessa anläggningar intervjuades genom en telefonenkät. För att få en bättre bakgrundsdata om intresset för gäddfiske besvarades även en mailenkät av 6 lobbyorganisationer för sportfiske. Utredningen omfattar även en intervju med en av pionjärerna och tidigare VD för en av de framgångsrikaste gäddfiskeanläggningarna. Urval, begrepp samt parametrar är inspirerade av myndigheternas publikationer i ämnet. Även råd från det nationella fiskeprojektet i Sverige (SwedenFishing) har gett inspiration till delar av uppsatsen.

The aim of this thesis was based on an analysis of market gaps in the commercialization of outgoing TA through IT, to determine the possibility of eliminating their negative external influence and to propose replacement solutions. Partial aim of the thesis was to investigate the influence of IT and reservation systems on the activity of TA.

Turistindustrin är en viktig industri ur ett ekonomiskt perspektiv samtidigt som den är mycket sårbar för negativa händelser som sker runt om i världen. Då information och nyheter sprids snabbare än någonsin, på grund av den enkelhet som finns att ta till sig information, är det lätt att destinationers image påverkas av det som förmedlas via media. Föreliggande studie fokuserar därmed på att, ur ett producentperspektiv, försöka kartlägga på vilket sätt som destinationers image påverkas av negativ nyhetsrapportering. Detta görs genom att erhålla en förståelse kring vad det är som gör att en image förändras. Samtidigt ligger ett fokus på att försöka förstå om olika strategier tillämpas av researrangörer för att förändra destinationers image samt om de arbetar med att hantera medias påverkan på destinationers image. Det med ambitionen att erhålla en kunskap kring vad som kan göras för att minska att resmönster påverkas i lika stor utsträckning som det gör idag.   För att göra detta fokuserar studien på följande forskningsfrågor:   <ul type="disc">Hur påverkas destinationers image av negativ nyhetsrapportering? Finns det några strategier som researrangörerna tillämpar för att förändra en destinations image och i så fall vilka?   De slutsatser som studien kommer fram till är följande:   <ul type="disc">Destinationer påverkas av negativ nyhetsrapportering till följd av att personer påverkas av det media rapporterar om. Destinationer påverkas i olika utsträckning beroende på dess internationella status, geografiska läge, resenärernas familjära känsla gentemot platsen samt själva händelsens karaktär. Alla individer påverkas olika av massmedias rapportering, beroende på tidigare erfarenheter och kunskap om platsen. Alla kriser och händelser kräver olika strategier, både storleksmässigt och beroende på vad för typ av händelse som inträffat. Researrangörer hjälper destinationer under en kortsiktig period men under ett längre perspektiv så anpassar sig researrangörerna främst till efterfrågan på marknaden. Det är en skör balansgång vad gäller att tillämpa externa aktörer vid arbetet med att förändra destinationers image. Baserad på situation tilltas olika marknadsföringsstrategier i form av kampanjer, annonser och rabatter, vilket kortsiktigt kan påverka att försäljningen ökar och resmönster påverkas. Ansvaret ligger hos oss människor hur vi erhåller rätt information via rätt kanaler som följaktligen påverkar våra uppfattningar och därmed destinationers image. / The tourist industry is important to the industry economically. But at the same time it is very vulnerable to negative happenings and events from around the world. Since information and news is spreading faster than ever before, and due to the simplicity there now is to take parts of the information about a destination, it is easy for the destinations image to be affected badly by what is being mediated throughout the media. This study therefore aims to map out in what ways destinations images are affected by negative news, reporting through a producer perspective. This is done by examining what there is that makes an image change. At the same time this study focuses on trying to understand if different strategies are being used by tour operators in order to change the image of destinations and if they are trying to handle the media's effect on such image. Therefore the ambition is to gain knowledge about what can be done to minimize the effect media has on travel patterns and reduce the extent there is today.   In order to do this, the following study focuses on these two research questions:   How is destinations images affected by negative news reports? Are there any strategies that travel agencies apply in order to change destination images, and in that case which?   The conclusions that can be drawn are following:   Destinations are affected by negative news reports because people are affected by media reportings. Destinations are affected to various degrees depending on its international status, geographical location, travelers' family feelings towards the place and the nature of the event itself. All individuals are affected differently by the media reportings, depending on previous experience and knowledge of the site. All crises and events require different strategies, both in size and depending on what type of event that has occurred. Tour operators help destinations in the short term rather than the longer term perspective, as tour operators adapt primarily to market demand. It is a tough balance in terms of applying external factors in the process of changing the image of destinations. Based on situation, different marketing strategies are used in the form of campaigns, ads and discounts, which can shortly affect sales and travel patterns. The responsibility lies on each individual and how we get the right information through the right channels, which consequently affects our perceptions and thus the image of destinations.