Facilitation of learning through the use of tutors is a worldwide approach that is supported by most Open and Distance Learning institutions. This approach was expanded by integrating face-to-face mode of delivery and online delivery with the purpose of increasing access and participation of students at Unisa. However, the practicality of this integration cannot be overlooked and this reality led to this study. Given the background, this dissertation presents a study on tutors’ perceptions of effective facilitation through the use of an integrated tutor model (ITM) in an Open Distance Learning (ODL) environment. This study sought to explore the views of Unisa tutors focusing on the success factors, challenges and the impact this model has on tutors’ behaviour in terms of tutorial delivery in the implementation of the integrated tutor model in tutorial classes. This was done with an aim of expanding access and participation. A qualitative research method was conducted with Unisa Gauteng Region tutors. Data was collected through face-to-face interviews. The findings of the study showed that the level of academic staff involvement in the tutorial program is very low and there was no involvement at all in other colleges. The training and development provided to ODL tutors is highly appreciated by tutors, however, it needs to be intensified to yield the desired outcomes. Findings further revealed that the institution needs to attend to the provision of access to students. Based on these findings, recommendations were made that academic staff members need to increase their level of involvement in the tutorial program in order to support tutors who provide support to students. Practical training of tutors on the use of technology is necessary and the institution must increase access to computers and the internet for students. / Educational Studies / M. Ed. (Open and Distance Learning)

Text in Afrikaans / The purpose of this research was to draw up guidelines for nursing tutors on the facilitation of critical reflective learning in student nurses within the context of nursing education. The research question was stated as follows: What guidelines does the nursing tutor need to facilitate critical reflective learning in student nurses? The research design was qualitative, contextual, explorative and descriptive of nature. Ten nursing tutors were selected for participation on the basis of their expertise and experience. Data collection was in the form of written narratives. The data was analysed according to the eight-step method of Tesch (1990) in Cresswell (1994:155). An independent coder was involved in the judgement and interpretation of data. The research guidelines were derived from the research findings. These guidelines are applicable directly to nursing education and indirectly to the nursing practice, therefore it contributes to the scientific body of nursing knowledge. / Die doel van hierdie navorsing was die beskrywing van riglyne vir verpleegdosente om krities reflektiewe leer by verpleegstudente te fasiliteer binne 'n verpleegonderwys konteks. Die navorsingsvraag is soos volg gestel: Walter riglyne benodig die verpleegdosent om krities reflektiewe leer by verpleegstudente te fasiliteer? Die navorsingsontwerp was kwalitatief, kontekstueel, verkennend en beskrywend van aard. Tien verpleegdosente is geselekteer vir deelname op grond van hulle kundigheid en ervaring. Geskrewe narratiewe is gebruik om data in te sa mel. Die data is geanaliseer volgensdieagt-stap metodevan Tesch (1990) in Cresswell (1994:155). 'n Onafhanklike kodeerder was betrokke by die beoordeling en interpretasie van data. Die navorsingsriglyne is afgelei vanuit die navorsingsbevindinge en lewer 'n bydrae tot die wetenskaplike verpleegkennisbasis deurdat dit direkte toepassing vind in verpleegonderwys en indirek in die verpleegpraktyk. / Health Studies / M.A. (Verpleegonderwys)

In South Africa students from disadvantaged educational backgrounds enrol at institutions of higher learning underprepared for the academic work expected of them. One reason for this is that English in South Africa is primarily an urban language and both Black children and teachers, especially in rural areas, lack sufficient exposure to it (Lemmer 1995) and at tertiary institutions students are expected to communicate efficiently in the language of instruction. The real-world problem at issue is ultimately the need for these students studying through the medium of English to develop their ability to participate actively in tutorials to improve both their academic understanding and their spoken discourse competence, which includes the ‘highly complex task of participating in talk-in-interaction’ (Dalton-Puffer 2007:280). Underlying the present study, then, is the conviction that through frequent interaction in the language of instruction, students will not only gain competence in speaking skills, but also deepen and expand their knowledge of their subject areas. This conviction led to the introduction of tutorials on a trial basis in my department and the study sought to develop a framework for analysing patterns of interaction in the tutorials that would also address the question of how the quality of such patterns might be assessed. The main construct investigated was ‘participation effectiveness’ (the quantity of speaker discourse acts and turns and speaker initiative at discourse act and turn-taking levels) and the overall findings indicated that third-year students participated more effectively than first-years; females performed better than males; and males in male-led tutorials used more discourse acts than females; while females in female-led tutorials did better than males. The analyses of effects of tutor discourse behaviour on student participation revealed that the types of questions tutors used and how they were combined were strong determinants of students' participation effectiveness. Although the approach of the study is essentially quantitative, the operationalisation of this main construct's two key components, namely 'participation' and 'initiative', forms a basis for also deriving more qualitative insights into this academically very important genre of spoken discourse. / Linguistics and Modern Languages / D. Litt. et Phil. (Linguistics)

Submitted in fulfillment of the requirements for the degree Master in Philosophy Public Management, Durban, University of Technology, Durban, South Africa, 2017. / This research investigated internal service quality perceptions held by DUT Writing Centre tutors. This research is important because literature is indicative of the fact that internal service quality is a precursor to external service quality. The study employs a mixed method approach. An adapted SERVQUAL Battery termed by Frost and Kumar (2000) as INTSERVQUAL was used to gather the quantitative data. The qualitative data was from a secondary source which was focus group discussions and was analysed using thematic analysis. This study utilised the survey method and a census was conducted to investigate the service quality dimensions. The quantitative results were analysed by use of descriptive and inferential statistics by SPSS 24 program. Five dimensions being reliability, responsiveness, assurance, empathy and tangibles were measured by the instrument and a GAP analysis of the expectation and perception scores was done. It was found that the highest gap was in the tangibles dimension and the lowest gap in the reliability dimension. The research objectives were as follows: • To determine Writing Centre tutors’ expectations of internal service quality at DUT writing centres; • To evaluate Writing Centre tutors’ perceptions of internal service quality at DUT writing centres; • To identify gaps between expectations and perceptions of internal service quality at DUT writing centres; and • To identify customer service expectations and perceptual differences in relation to biographical variables in the population. / M

Submitted in fulfilment of the requirements of the Degree of Doctor of Philosophy: Public Management, 2017. / Different pedagogies, and writing styles have not only over the years transformed the face of academia, but have played a pivotal role in shaping diverse curricula and contributing to their development. In pursuit of attaining suitable models that have administrative and operational frameworks that address the ever-growing myriad multicultural world we live in today; different models and facilities have been developed to keep up with the development of academic literacies. The overall aim of this research was to investigate a model Writing Centre (WrC) and how its pedagogic, operational and administrative framework contributes to the growth of curricular in an institution of higher education. The study examined the power relations of the tutor and tutee relationship, as explained by the critical discourse analysis and how it adopts the customer contact theory to focus on the intangible assets of the student. The researcher used mixed methods analysis to be able to understand perceptions, views, expectations and experiences by students to explore the different ontologies and epistemologies associated with curriculum development. Finally, the research concluded that a positive contribution to growth for teaching is defined by the pedagogic, operational and administrative framework of a given WrC. It is however, imperative to note that the model can move away from what ought to be but still work, as the phenomenon of a WrC is informed by the institution in which it is birthed. Thus, the findings of this study are not disconfirmed by previous theories and research on similar efforts, but rather add to the already existent knowledge base on writing centres. / D

The purpose of this study was to design a peer tutoring program in the middle school setting that help students who are not reaching their full potential.

Psychotherapy is an interpersonal encounter where a therapist collaborates with clients to facilitate a healing process. Due to the personal nature of the therapeutic encounter, the therapist requires the necessary skills and knowledge, as well as a differentiated sense of self. The importance of supporting the psychotherapy trainee’s own differentiation process seemed to have been neglected in research in recent years. In South Africa there has recently been increasing pressure to select larger groups of trainees which has the risk that the tending to differentiation would further be neglected. The purpose of this research study is to reemphasise the importance of differentiation of self of the psychotherapy trainee by examining my own process of differentiation during my psychotherapy training. This study introduces the reader to these concepts and explores psychotherapy training in general and the Unisa training method specifically. The research design of this study is autoethnography which falls in the realm of social constructionism and the coding method is Thematic Data Analysis. The research findings as reflected in the two global themes namely individuation; and gaining and strengthening authentic relationships, seem to accurately reflect the process of differentiation. The specific training method of the Unisa training team in combination with the way in which I engaged with this process seemed important for the facilitation of this process of differentiation. / Psychology / M.A. (Clinical Psychology)

DEd / Department of Curriculum Studies / Multi-grade teaching is a situation where one teacher teaches several grades together in one class. This phenomenon is common in both developed and developing countries. However, the problem is, in South Africa there is no multi-grade policy in place, curriculum and materials are written for mono-grade schools, pre-service and in-service training for teachers are geared at a mono-grade classroom. Consequently, teachers are not trained in appropriate multi-grade teaching and learning strategies; this may affect learner performance at such schools. It has been indicated that there is a dearth of research in the teaching and assessment practices in multi-grade setting in the literature, especially in Africa. This mixed methods study is based on the implications of peer tutoring as a teaching and learning strategy in English First Additional Language (FAL) for Grade 5 multi-grade learners’ performance. The purpose of this study was to determine implications of peer tutoring as a multi-grade teaching and learning strategy on Grade 5 learner performance in Vhembe District in Limpopo Province of South Africa. The study used mixed-methods design and concurrent Triangulation approach where both qualitative and quantitative approaches were used to collect data concurrently. Quantitative data were collected through quasi experimental design and surveys while qualitative data were collected using scheduled interviews. The six week one-on-one peer tutoring programme was designed to assist grade 5 learners to read and spell proficiently as a supplemental instruction. The literature review revealed that peer tutoring as a teaching and learning strategy has been effectively used mostly in monograde schools. The study sample consisted of 77 grade 5 learners from four random sampled multi-grade schools whose first language (L1) or home language (HL) is Tshivenda but learnt through English as a Second language (L2) or First Additional Language (FAL), 4 teachers and 4 principals. Two schools served as treatment group v while two served as control group. Both groups took a pre-test and post-test; only the treatment group received peer tutoring intervention. The mixed method approach involved collected quantitative data through learners’ pretests, post-tests and spelling activities during the peer tutoring intervention. This was to compare the grade 5 learners’ results of those who had participated in the peer tutoring intervention with those in the control group. Both teachers and principals and learners completed a questionnaire on multi-grade teaching and peer tutoring. The findings revealed that: 1. The peer tutoring group performed better than the control group. 2. Peer tutoring might possibly be an effective teaching and learning strategy for multi-grade teaching. 3. Both teachers and principals expressed the need for in-service training workshops in teaching and learning strategies specifically for multi-grade teaching. 4. They also revealed that pre-service training should provide training courses on multi-grade teaching to prepare prospective teachers. The study recommended the following: The Department of Education should develop a multi-grade policy. In-service training workshops should train multi-grade teachers in appropriate multi-grade teaching and learning strategies. Institutions of higher learning should provide pre-service training in multi-grade strategies, infuse some multi-grade modules into their teacher training programmes and provide short courses on multi-grade teaching.

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This study explores the training of Psychology tutors at the University of South Africa's (UNISA) learning centres with a view to providing a paradigm shift in tutor training and contributing towards new ways of thinking about education and training in South Africa. It furthermore opens up alternative ways of thinking about the process of facilitation in general. Although the study focuses on tutor training within the discipline of Psychology, the outcomes of the study are applicable to tutor training and tutoring in general, and make a valuable contribution in identifying the basic principles underlying tutor training in other disciplines as well. An ecosystemic approach encourages the trainer-trainee system to become aware of how they affect each other's thinking and behaviour. The basic principles underlying the process of facilitation that emerge in the study, therefore apply equally to the training of tutors and the tutoring of learners by others. These principles provide guidelines in terms of the processes involved in tutor development, as well as inform the issues and themes around which the sharing of ideas can be choreographed in the field of tutor training and tutoring. In conclusion, the information generated in the study focuses specifically on student support in the form of face-to-face tutorials in the distance education setting, the form of tertiary education which is most accessible to many historically disadvantaged learners in South Africa today. More generally, it will make a valuable contribution in the current educational context in South Africa, where student support is of the utmost importance in striving for equality in education, and where the focus is on outcomes-based education. / Curriculum and Instructional Studies / D.Litt. et Phil. (Psychology)