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HIV/AIDS in the informal economy : an analysis of local government's role in addressing the vulnerability of women street traders in Durban.Lee, Sabrina. January 2004 (has links)
The study was motivated by a concern for the high vulnerability of poor African women to
HIV/AIDS in South Africa and an understanding of their role in the growing informal trade
sector in Durban. As the institution responsible for managing informal trade development, this
study examines the role of local government in addressing AIDS vulnerability and impact
within this economic sector.
Local government in South Africa is at the centre of potentially conflicting policy agendas:
promoting citizen participation in social and economic development while creating an efficient
and competitive local economy. The research outlines how the challenge of meeting these
divergent goals has influenced policy approaches to informal trade and the extent to which
these constrain or support women traders and their enterprises. The study examines how this in
turn influences their economic vulnerability to HIV/AIDS. The study also explores the
institutional attitudes and current approaches to addressing HIV/AIDS in the informal trade
sector and explores the potential for a targeted and integrated response.
In-depth interviews with local government staff and external stakeholders were used to
investigate institutional perspectives on the significance of HIV/AIDS and the importance of
creating appropriate local level interventions within informal trade settings. Interviews also
assessed current management and support strategies for informal trade and examined whether
these create an enabling environment for women to protect themselves and their enterprises
against the threat and impact of HIV/AIDS. Interviews were supported by an extensive review
of gender and HIV/AIDS literature and analysis of relevant policy regarding informal economy
and SMME development in South Africa.
The study found that the multiple pressures on local government, as well as institutional
restructuring and staff changes have inhibited progress towards implementing an effective
management strategy for informal trade. A lack of regulation threatens the security and
livelihoods of survivalist women traders, and high barriers to obtaining permits to trade impact
negatively on women due to their multiple constraints and responsibilities. The study revealed
that priority in providing holistic business support, including skills development and financial
services, is skewed towards more profitable enterprises which has excluded most women
traders. This has restricted women's productive capacity and enterprise development and
heightened their economic vulnerability to HIV infection and impact. This is compounded by a
lack of functional, representative organisations to convey the concerns of marginalised female
traders to local government.
It is likely that the prevalence of HIV/AIDS in informal markets in Durban is high. However,
stigma and discrimination has prevented widespread disclosure. The vulnerability of women
and the impact of HIV/AIDS on their enterprises and local economic development is recognised by staff working at street level, but not by key decision makers. This, in
conjunction with the marginalisation of the sector as a whole, has influenced the lack of
progress in developing a co-ordinated multidisciplinary response to HIV/AIDS among informal
workers. Few interventions which directly address HIV/AIDS have been put in place in the
informal workplace, largely because of a lack of understanding of the crisis; its
conceptualisation as a health issue only; and the fixed location of local government's response
within the health department.
Acknowledging the resource and capacity constraints within local government, the study
concludes by outlining a series of realistic potential interventions which can be mainstreamed
within the standard functions of local government. A shift in thinking is required to
conceptualise AIDS as a workplace issue, and recognise the significance of its economic
impact. Women traders need to be considered as valuable and vulnerable workers, as well as
mothers and carers and therefore as an important group for targeted HIV/AIDS interventions.
The study calls for gender-sensitive measures to be implemented, which recognise the specific
needs and constraints of women in the informal trade sector. / Thesis (M.Dev.Studies.)-University of KwaZulu-Natal, Durban, 2004.
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Street trading in South Africa : an investigation with the emphasis on the policies of major local authorities towards street tradingTerblanche, Freda Marié 12 1900 (has links)
Thesis (MS en S)--Stellenbosch University, 2001. / ENGLISH ABSTRACT: Informal street trading is an aspect with which South Africa's ever growing
cities need to cope. Since the earliest times, trade has played an important role in
creating livelihoods for many people. In today's society - characterised by
unemployment and underdevelopment - informal street traders have recognised
that there is a gap in the market, and thus, by plying their trade they created a
sustainable livelihood for themselves. It has to be admitted that town planning
over the years neglected the role of the informal street trader, and not much was
done by way of creating a city sphere to accommodate the street trader.
In chapter two of this study the discussion addresses the historical role and
activities of the informal street trader, and surveys aspects of legislation and
racism that played a prominent role in previous times. Authorities did not regard
informal trading in a positive light and many harsh steps were taken against
street traders. This provides one of the reasons why no latitude was granted to
informal street trading and why South Africa's existing efforts to accommodate
informal street trade could at best be described as dismal.
In chapter three the role and extent of informal trading in the economy is
discussed. A study was made of the possible reasons why the informal street
trade has emerged, and the contribution of the informal trade towards South
Africa's Gross Domestic Product, is also dealt with. Today informal street trade
is viewed as one of the ways by means of which to alleviate South Africa's
existing employment crisis and accommodation of the informal street trade is
seen as a top priority.
When considering the phenomenon of informal street trading, it is impossible to
ignore the people who are involved in this sector. They have created not only
jobs for themselves, but a sustainable way of living. Chapter four attends to the
characteristics of the informal street trader and also addresses the problems and
challenges that these people have to face. Addressing these problems or
challenges is not an easy task, and one of-the major problems in this respect has
been the question of legislation. Informal street trading needs to be directed through laws and policies, aimed at addressing traders' needs and which are
proactive in creating a positive trading environment. In chapters five and six the
legislation and regulation of informal street trading in three of South Africa's
major metropolitan cities - Cape Town, Port Elizabeth and Durban - are
reported. Chapter seven contains the conclusions of the study, followed by some
policy recommendations. These are based on the findings made in the study on
informal street trading, and could possibly enhance the proactive control and
development of informal street trading. / AFRIKAANSE OPSOMMING: Informele straathandel is 'n verskynsel wat volop in Suid-Afrikaanse stede voorkom.
Handel is verantwoordelik vir die skep van werksgeleenthede en in vandag se
samelewing, wat gekarakteriseer word deur armoede en werkloosheid, bied informele
straathandel 'n uitweg aan menige persone om In bestaan te voer. Deur die jare het
stadsbeplanning nie die nodige aandag aan die informele straathandelsektor gegee nie
en meeste Suid-Afrikaanse stede kan nie hierdie tipe aktiwiteit suksesvol akkommodeer
me.
In hoofstuk twee van hierdie studie word daar ondersoek ingestel na die historiese
agtergrond en aktiwiteite van die informele straathandelaar en word kwessies soos
wetgewing en rasisme aangespreek. Owerhede het tydens die vorige bedeling nie die
straathandel as 'n positiewe aspek van Suid-Afrika se groeiende stede beskou nie en
sterk maatreels is teen straathandelaars gene em. Weens hierdie stappe en aksies, het dit
gelei tot 'n stedelike omgewing wat nie straathandelaars vandag kan akkommodeer nie,
en word dit ook as die rede beskou waarom huidige pogings tot die akkommodasie van
straathandel nie as besonder suksesvol beskou kan word nie.
In hoofstuk drie word die rol en mate waartoe informele straathandel tot die land se
ekonomie bydra, bespreek. Die moontlike redes is ondersoek om die ontstaan van die
informele straathandelsektor te identifiseer, en ook is gekyk na die bydraes wat die
straathandel tot Suid-Afrika se Bruto Binnelandse Produk maak. Vandag word die
informele straathandel as 'n moontlike oplossing vir armoede en werkloosheid in Suid-
Afrika beskou en word die ontwikkeling van die sektor as 'n top prioriteit hanteer.
Daar is ook ondersoek ingestel na die mense wat betrokke is in informele straathandel.
Hierdie deel van die bevolking was in staat om op 'n volhoubare manier werk vir
hulself te skep. Hoofstuk vier stel ondersoek in na die kenmerke van die informele
straathandelaars en kyk ook na die daaglikse probleme en uitdagings wat hierdie mense
beleef. Om hierdie probleme en uitdagings te bowe te kom, is nie eenvoudig nie, maar
die grootste probleem vir straathandelaars spruit voort uit wetgewing oor die sektor.
Informele straathandel benodig rigtinggewende w.etgewing en beleid wat die sektor se
behoeftes en probleme aanspreek en ook 'n positiewe omgewing vir die straathandelaars skep om in te werk. Hoofstukke vyf en ses stel ondersoek in na die bestaande
wetgewing oor informele straathandel, soos dit aangetref word in drie van Suid-Afrika
se grootste stede, Kaapstad, Port Elizabeth en Durban. In hoofstuk sewe word die
gevolgtrekking en beleidsvoorstelle rondom die bevindings van die studie gemaak. Dit
sal dan moontlik lei tot die bevordering en skep van 'n gunstige en pro-aktiewe
omgewing waarbinne informele straathandel kan floreer.
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Marketing tactics of selected micro small businesses in the East London CBD areaChandler, Geoffrey John 11 1900 (has links)
This study investigates the application of conventional marketing tactics of 93 hawkers in the East London Central Business District (CBD). Its focus is on what is being practiced in this informal trading environment from a marketing point of view. To this end the primary objective was to determine the extent of the use of generally accepted principles of common (conventional) marketing in primarily black owned or managed hawker businesses in the East London CBD area. Secondary objectives centred around the degree to which new or unknown marketing tactics were implemented and to identify any influencing factors and the relevance of these to marketing.
An in-depth analysis of the marketing environment of the hawker and East London region is depicted and the literature review of the relevant theory relating to the marketing of small businesses is covered and debated thoroughly.
A three section questionnaire covering demographic information (Section A), the extent of the use of researcher-identified generally accepted marketing tactics (Section B), and an open ended question identifying which marketing tactics and their ranking the hawkers used in order to achieve marketing success (Section C) was implemented through interviews with 93 hawkers in the East London CBD.
Although many of the individual questions results produced interesting statistics, conclusions from analysis of the composite results indicate a fair application of the marketing concept (29%) a slightly higher percentage applying the societal marketing concept (51,6%) and 38,6% of hawkers in the East London CBD applying the marketing mix.
The top 3 of 7 marketing tactics identified as being used to achieve good marketing performance were customer service, stall/product presentation and the offering of a discount or discounted pricing.
No significant correlations existed between the demographic statistics and the application of any particular marketing tactic.
The significant influencing factors noted were the hawkers zero tolerance for competition, the lack of any long term planning, no delayed gratification or building of capital and the strong need to belong to a group or association.
It was concluded that much needs to be done to investigate methods of improving the application of marketing tactics but more importantly to analyse the reason for many of their actions. Special attention is recommended to be placed on obtaining further insight and support for the observed influencing factors in order to be able to state them as fact. / Business Management / M.Comm.
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Emergency contraception in Addis Ababa : practice of service providersLemma, Dawit Assefa 06 1900 (has links)
A quantitative, descriptive, explorative, contextual study was conducted to determine
pharmacists and drug vendors' level of knowledge, attitude towards and practice on
Emergency Contraceptive (ECl in Addis Ababa. Forty licensed service providers in Addis
Ababa were randomly selected during 2008 and interviewed using a structured interview
schedule. Data were analysed using a computer software package. The findings revealed
that although these service providers were knowledgeable on the purpose and dOSing
schedule of EC, they lacked knowledge on side-effects, contra-indications, and types of
ECs. Most respondents portrayed a subjective attitude towards easy EC access of
especially adolescent girls, since they believed that it will encourage promiscuity and
unprotected intercourse. Their knowledge and practice need to be improved, as it has a
direct effect on potential users and reducing unwanted pregnancies among young. / Health Studies / M.P.H. (Health Sudies)
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Food hygiene and safety practices of food vendors at a University of Technology in DurbanKhuluse, Dawn Sihle January 2016 (has links)
Submitted in fulfilment of the requirements of the Masters Degree of Applied Science in Food and Nutrition, Durban University of Technology, Durban, South Africa, 2016. / Introduction: Food vending is becoming a very important and a useful service. Moreover, socioeconomic factors and lifestyle changes forces customers to buy food from street vendors. Since the food industry is growing worldwide, good hygiene practices coupled with food safety standards is of vital importance. Currently there is inadequate information or scientific data on the microbiological quality and safety of vended foods in South Africa more especially in Durban. To date limited research has been conducted on the food handlers (FH’s) operating as food vendors in different areas of Durban, and a lack of documented evidence about the knowledge that food vendors have on food safety and food hygiene has resulted in the interest in this research.
Aim: The aim of this study was to ascertain food hygiene practices and knowledge, food safety practices and the nutritional value of the food served by various food vendors at DUT in Durban.
Method: A total number of 15 food vending stalls (comprising of 15 managers and 39 food handlers) situated within the Durban University of Technology (DUT) Durban campuses participated in the study. The study was conducted on all food vendors who prepared and served food items on site.
Data collected was of a quantitative nature with two sets of questionnaires (Managers questionnaires and (FH’s) questionnaires), observation sheets to observe FH’s during food preparation and cleanliness, and weighing and recording of menu items prepared and served in order to determine portion sizes and the nutritional content. All the administration of data was completed by the researcher on a Microsoft Excel spread sheet and analysed on the SPSS software version 20. Recording and weighing of menu items was done using an electronic food portion scale. A statistician was consulted to assist in the interpretation of the data.
Results: The majority (66.67%) of vendors were females with the educational level that was fairly high, (73.33%) had secondary education. Most of the respondents (80.00%) had been in the food vending business for more than 3 years.
The availability of proper infrastructure was poor, 40.00% of the vendors obtained running water from the kitchen taps within the stalls and 60.00% obtained water from a communal sink tap outside the food stalls. Most vending stalls 66.67% had no proper storage facilities; perishable stock was stored on refrigerators, while non-perishable food items were stored on built-in shelves, on top of fridges, on the floor, in storage containers, and on tables due to shortage of space. Thirty three percent of the vendors had designated storerooms for non – perishable items. Food preparation and cooking space was very minimal as a result the researcher observed that in some stalls white and red meat was grilled in the same griller and that increases the chances of cross-contamination.
The researcher also observed that the area where most of the vending stalls were situated had no shelter and paving, as a result during food preparation and service, food was exposed to dust, air pollution and flying insects. Most managers 73.33% and FH’s 56.41% attended hygiene and food safety training but observational findings indicated that important hygiene practises such as washing of hands before serving food were not practised. Another concerning observation regarding personal hygiene was that students did not wash hands prior to eating food despite the availability of tap water within the dining area.
The majority of managers had contracts with suppliers, and grocery items were mainly purchased from wholesale stores, meat items from formal retailers. A large number of managers 73.33% bought and delivered perishable products themselves using own cars, while 13.33% used refrigerated trucks from the suppliers for the delivery of perishable goods. In that way delivery temperature of food items was not monitored and maintained.
The nutritional value of food served by vendors was imbalanced with the majority of the meals exceeding the recommended energy contribution from fat of 15–30%, the carbohydrates (CHO) contribution was lesser than the stipulated percentage of 55-75%, and the mean energy contribution of protein was within the recommended percentage of 10-15%. The mean energy contribution made by fat in all meals was higher than the recommended percentage 15-30%, with the highest contribution of 63.59% and the lowest of 34.12%. High fat meals were of great concern as prospects of cholesterol, high blood pressure and heart diseases were high. The CHO content of meals was below the stipulated percentage of 55- 75% with the maximum percentage of 49.86% and the minimum of 31.04%. The mean energy contribution of protein was 15.36% which was generally within the recommended percentage of 10- 15%. Furthermore, the study revealed that out of the 12 881 kJ recommended for men and 10 093 kJ for females; male students on an average were consuming approximately 14% more kJ than recommended, and female students were consuming approximately 27% more kJ than recommended from the meals. Frequent consumption of such high energy meals can lead to overweight and obesity among young adults.
Conclusion: The results of the study revealed the urgent need for basic infrastructure such as a decent food kiosk with adequate working space, proper washing and storage facilities to improve food safety and hygienic practices. Even though food vendors claimed to have received hygiene training, knowledge attained was not effectively practiced or demonstrated; and that placed students at risk of foodborne illnesses. Furthermore, the nutritional value of food served by vendors was imbalanced with the majority of the meals exceeding the recommended energy contribution from fat of 15–30% and the CHO contribution being lesser than the stipulated percentage of 55-75%.
Recommendations: Extensive training programme and regular supervision should be put in place by management of the Institution to ensure that proper hygiene practices are in place and also to ensure the quality of food served to students is of acceptable standard. All vending stalls to be provided with basic infrastructure. Food court yard to be well sheltered to avoid food being contaminated by air pollution, dust and pests. DUT management, together with the Department of Health, should organise nutrition awareness programmes to enlighten students about the dangers of unhealthy eating habits. / M
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Investigating the socio-economic impact of music piracy on the careers of gospel musicians :a case study of ThohoyandouMadzivhandila, Meisie 12 February 2016 (has links)
MAAS / Department of of Music
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The Integrated Development Plan as a strategy to employer informal traders: the case of ThohoyandouSelepe, Modupi 18 May 2017 (has links)
MAdmin / Department of Public and Development Administration / This study focused on The Integrated Development Plan as a strategy to empower informal
traders using Thohoyandou as the case study. The study was conducted at Thulamela
Municipality and at the informal markets of Thohoyandou. The researcher used two population
groups; the municipal officials and the informal traders. The researcher made use of both
qualitative and quantitative methods as the study was explorative in nature; 50 informal traders
were sampled and took part in the study and on the other hand, 20 municipal officials were
sampled and participated in the study. The researcher made use a pilot survey to two groups
of population to test the efficacy of the interviews schedule as well the questionnaires as data
collection instruments. SPSS and Microsoft excel were used as tools for data analysis.
The results show that Thulamela Municipality’s IDP strategy is not doing enough for the
informal markets in Thohoyandou. However, respondents indicated that shortcomings such as
Limited Budget affect the success of IDP on informal trading. Initiatives such as the provision
of loans, workshops, training and promotion of LED programmes were indicated as having
been put in place in an effort to empower informal traders, although a number of informal
traders in the Thohoyandou area are forever increasing, through urbanisation and migration
which pose serious control challenges to the municipality.
To manage informal trading in Thohoyandou, the researcher recommended that there could
be: preferences on trading fee/levies; provision of services and infrastructures to informal
traders; enhancing public participation; limiting overtrading, integrated management planning,
policy formulations and that future researchers can be more specific on aspects such as:
situation of foreign traders; constitutionality of by-laws and trading at intersections.
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Perspective of vendors, grade six and seven learners and school governing bodies on the sale of snacks in selected primary schools of Dimamo Circuit, Limpopo Province, South AfricaMothapo, Choney Mahwana January 2021 (has links)
Thesis (M. Sc. (Dietetics)) -- University of Limpopo, 2021 / Background: Most school food environments in low socioeconomic countries offer cheaper unhealthy snacks of low nutritional value. Generally, these defeat the aims and goals of the National School Nutrition Programmes that offers nutritionally balanced meals to enhance concentration and learning. These unhealthy snacks that are available in school food environments have the ability to promote food choices that may lead to early onset of obesity and diseases of the lifestyle. The creation of healthy school food environments should be observed as a fundamental priority and a responsibility to all stakeholders with the necessary powers.
Objectives: The study explored the perspective of school vendors, learners and school governing bodies on snack sale in selected primary schools of Dimamo circuit, Limpopo Province, South Africa.
Design and Methods: A cross-sectional, exploratory descriptive study was conducted on the perspectives of vendors, learners and school governing bodies on the sale of snacks in selected primary schools of Dimamo circuit, Limpopo Province, South Africa. Data were collected with 69 participants using a semi-structured questionnaire in one-on-one interviews and focus group discussions at three public schools in the Dimamo circuit. Criteria for trustworthiness were adhered to throughout the study. Ethical principles were adhered to in order to ensure the ethical standards of the study.
Findings: A negative perception regarding the sale of snacks was found by both the learners and school governing bodies. However, the vendors were reluctant to raise their views with regard to the snacks sold in schools despite them being aware of the diseases experienced, such as ringworms, rash and vomiting. Improved hygiene practices and sale of healthy snacks was suggested by learners while drawing of a school food policy was seen as a last resort to improve the school food environment.
Conclusion: A negative perception towards unhealthy snacks exists among the learners and teachers as they have been disruption in teaching and learning; due to random absenteeism associated with ailments allegedly caused by consumption of unhealthy snacks. However, the vendors reported learners’ preference for the sale of unhealthy snacks
viii
over the healthy ones due to cost. Furthermore,the vendors reported that the provision of free fruits by the NSNP in school was a challenge. Lack of cooperation, accountability and responsibility amongst the School Governing Bodies (SGB) and vendors were a barrier to facilitating a healthy food environment.
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A Critical Assessment of Professional Skills and Knowledge in Supplier Diversity: A Delphi StudyCole, Mia 06 October 2008 (has links)
No description available.
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Web Migration Revisited: Addressing Effort and Risk ConcernsHeil, Sebastian 25 February 2021 (has links)
Web Systems are widely used and accepted due to their advantages over traditional desktop applications. Modernization of existing non-Web software towards the Web, however, is a complex and challenging task due to Legacy System characteristics. Independent Software Vendors are struggling to commence Web Migration because of the involved effort and risk. Through systematic field research and problem analysis, this situation is further analyzed, deriving a set of requirements that represent the effort and risk concerns and are used to assess the state of the art in the field. Existing Web Migration research exhibits gaps concerning dedicated approaches for the initial phase and feasibility of the proposed strategies with limited resources and expertise.
This thesis proposes a solution to address the shortcomings above and support Independent Software Vendors to commence Web Migration, focusing on effort and risk. The main idea is to provide a set of dedicated solutions to close the identified gaps in the form of a methodology and a supporting toolsuite that transfer paradigms successfully solving similar problems in other areas of computer science into the Web Migration domain. These solutions constitute the proposed approach called Agile Web Migration for SMEs (AWSM), consisting of methods, tools, principles, and formalisms for reverse engineering, risk management, customer impact control, and migration strategy selection.
The thesis describes the research on the devised ideas in the context of a collaboration project with an Independent Software Vendor. Applicability and feasibility of the concepts are demonstrated in several evaluation experiments, integrating empirical user studies and objective measurements. The thesis concludes with an evaluation based on requirements assessment and application of the solutions in the application scenario,
and it provides an outlook towards future work.:1 Introduction
2 Requirements Analysis
3 State of the Art
4 Addressing Effort and Risk Concerns in Web Migration
5 AWSM Reverse Engineering Method
6 AWSM Risk Management Method
7 AWSM Customer Impact Control Method
8 Evaluation
9 Conclusion and Outlook / Web-basierte Software-Systeme werden weithin verwendet und akzeptiert aufgrund ihrer Vorteile gegenüber traditionellen Desktopanwendungen. Die Modernisierung von Nicht-Web-Software zu Web-Software stellt jedoch wegen der Charakteristika von Legacy-Systemen eine komplexe und herausfordernde Aufgabe dar. Unabhängigen Softwareproduzenten (Independent Software Vendors) fällt es schwer, Web Migration zu initiieren aufgrund des damit einhergehenden Aufwands und Risikos. Durch systematische Primärerhebungen und Problemanalyse wird diese Situation weitergehend untersucht und eine Reihe von Anforderungen abgeleitet, welche die Aufwands- und Riskobedenken repräsentieren und verwendet werden, um den Stand der Technik in diesem Gebiet zu bewerten. Existierende Web Migration Forschung weist Mängel hinsichtlich von dedizierten Ansätzen für die initiale Phase und der Machbarkeit der vorgeschlagenen Strategien mit begrenzten Ressourcen und begrenzter Expertise auf.
Diese Dissertation schlägt eine Lösung für die oben ausgeführten Mängel vor, um unabhängige Softwareproduzenten bei der Initiierung einer Web Migration zu unterstützen, welche sich auf ihre Bedenken bezüglich des Aufwands und Risikos fokussiert. Die Grundidee ist es eine Sammlung von dedizierten Lösungen für die identifizierten Mängel in Form einer Methodologie und einer Reihe von unterstützenden Werkzeugen anzubieten, welche Paradigmen, die erfolgreich ähnliche Probleme in anderen Gebieten der Informatik lösen konnten, in die Web Migration Domäne transferieren. Diese Lösungen ergeben den vorgeschlagenen Ansatz, Agile Web Migration for SMEs (AWSM), welcher aus Methoden, Werkzeugen, Prinzipien und Formalismen für Reverse Engineering, Riskomanagement, Customer Impact Control und Migrationsstrategieauswahl bestehen.
Die Dissertation beschreibt die Forschung an den im Rahmen einer Industriekooperation mit einem unabhängigen Softwareproduzenten entwickelten Ideen. Anwendbarkeit und Machbarkeit der Konzepte werden in mehreren Evaluationsexperimenten, welche empirische Nutzerstudien mit objektiven Messungen verbinden, demonstriert. Die Dissertation schließt mit einer bewertenden Evaluation basierend auf den Anforderungen und auf dem Einsatz der Lösungen im Anwendungsszenario, sowie einem Ausblick auf weiterführende Arbeiten.:1 Introduction
2 Requirements Analysis
3 State of the Art
4 Addressing Effort and Risk Concerns in Web Migration
5 AWSM Reverse Engineering Method
6 AWSM Risk Management Method
7 AWSM Customer Impact Control Method
8 Evaluation
9 Conclusion and Outlook
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