Based on marketing control theory, The purpose of this study is to investigate the indirected relationships between internal marketing and customer orientation, and relationships between customer orientation and service quality. The lyric survey data by questionnaire is obtained from life insurance industry in Taiwan, items and constructs are developed through principal components analysis, and the causal links among internal marketing, work group socialization, job satisfaction, organization commitment, customer orientation are exiled by structural equation model (SEM). Besides, Person correlation is also used. This study finds that internal marketing will positively indirectly influent customer orientation through work group socialation, job satisfaction, organization commitment. Besides, work group socialization has the stringest effect on customer orientation in our model. Becauce it directly influents customer orientation and directly influenced by internal marketing. Based on the result of this study, mangers who would like to enhance employees¡¦ customer orientation behaviors must pay more attenuation to informal marketing control.

Thesis (D. Min.)--Columbia International University, 2002. / Abstract. Includes bibliographical references (leaves 236-248).

Thesis (D. Min.)--Columbia International University, 2002. / Abstract. Includes bibliographical references (leaves 189-196).

Thesis (D. Min.)--Columbia International University, 2002. / Abstract. Includes bibliographical references (leaves 189-196).

Thesis (D. Min.)--Columbia International University, 2002. / Abstract. Includes bibliographical references (leaves 189-196).

The conditions for a highly competitive and global market demand great company flexibility, both in its productive, as in its administrative processes. Many companies have beam consider the adoption of Flexible Manufacturing Systems (FMS). In this study, we pretend analyse the integrated manufacturing team implantation and propose alternatives which incorporate several information technologies in order to minimize its limitations, where the production focalization with manufacturing cells is a Just-in-Time (JIT) tool, based in work group technology and decentralized production structures oriented for a speedy product family production, like demand these markets. Observing the production focalization with manufacturing cells importance, this work presents a methodology, that uses the group technology with integrated manufacturing teams to introduce this tool in companies. Moreover, this work presents a automobile company case study where this methodology was applied. The obtained results demonstrate the benefits proportionated by production focalization with manufacturing cells. / As condições de um mercado altamente competitivo e globalizado exigem das empresas uma grande flexibilidade, tanto nos seus processos produtivos, quanto nos seus processos administrativos. Este fato tem levado as empresas a considerar a adoção de Sistemas Flexíveis de Manufatura (SFM). Neste trabalho, analisam-se as características do sistema de manufatura celular, seus objetivos, vantagens e limitações, com focalização na produção com células de manufatura, uma ferramenta originada da produção Just-in-Time (JIT), baseada na tecnologia de grupo e na utilização de estruturas de produção descentralizadas e orientadas para a fabricação de famílias de produtos de forma ágil, como os mercados hoje exigem. Observando a importância da focalização da produção com células de manufatura, este trabalho apresenta uma metodologia que utiliza a tecnologia de grupo, com times integrados de manufatura, para a introdução e gerenciamento dessa ferramenta nas empresas. Além da apresentação do modelo, foi realizado um estudo de caso de uma empresa do ramo automobilístico, onde ocorreu a sua implementação. A partir da análise dos resultados obtidos foi possível ter-se uma idéia clara a respeito das vantagens proporcionadas pela focalização da produção com células de manufatura.

Studien behandlar, genom en kvalitativ ansats, de uttryck lärare har kring konflikter i arbetslag som en möjlighet respektive ett hinder i förhållande till lärarrollen. Vidare är studiens mål att skapa förståelse för konflikternas betydelse för lärarrollen. Kvalitativa intervjuer genomfördes individuellt med verksamma lärare inom årskurserna 3-6, vilka representerar tre skilda skolor inom samma kommun.   Under lärarutbildningen har området konflikter främst behandlats ur ett elevperspektiv. Genom att vistas inom skolans värld har dock studiens författare uppmärksammat att konflikter även är vanligt förekommande bland lärare, där effekterna på olika sätt påverkat yrkesutövningen. I sammanhanget bildades ett intresse kring området, med utgångspunkt i huruvida konflikter verkar som en möjlighet, respektive ett hinder för lärarrollen.   Resultatet av studien visar att konflikter i arbetslag uttrycks både som en möjlighet, respektive ett hinder, för lärarrollen. Konflikternas hanterande beskrivs vidare som avgörande för huruvida de betraktas. Lärarens erfarenhet, inställning och kunskap kring konflikter i arbetslag betonas som en central del för konflikternas utfall. Lärarna uttrycker konflikter i arbetslag främst som en negativ företeelse för lärarrollen. Svårigheter som kan uppstå avser samarbete, bristande engagemang, lärarens hälsa samt avstannande i lärarrollens utveckling. I sammanhanget visar studiens resultat dock även på möjligheter i samband med konflikter i arbetslaget som berör ökad kreativitet, ett mer framgångsrikt samarbete samt ett förbättrat utvecklingsarbete. / The study describes, through a qualitative method, the expressions teachers have about conflicts in work groups as a possibility or an obstacle for the teacher role. Furthermore the study aims to give an understanding of the consequence of conflicts for the teacher role. Qualitative interviews were individually conducted with teachers from three different schools teaching children aged between 10-12.   The concept of conflict has during the teacher education mainly discussed through a student perspective. By being in school, the study authors noted that conflicts are also common among teachers, where the effects on various affected professional. In this context, formed an interest around the area, on the basis of whether the conflicts appears as a possibility, and an obstacle to the teacher role.   The result of the study shows that conflicts in teacher teams are described as a possibility, respectively an obstacle in the role as teacher. The managing of a conflict is described as decisive in how the conflicts are considered. The teachers' experience, attitude and knowledge of conflicts in working groups are essential for the results of the conflicts. The teachers express conflicts in working groups mainly as a negative occurrence for the teacher role. Difficulties that can appear concerns cooperation, deficient commitment, the teacher's health and deficient development. In the context the study's results also show the possibilities gained from a conflict in a working group, it encourages increased creativity, improved cooperation and a more successful development work.

Thesis (D. Min.)--New Orleans Baptist Theological Seminary, 2000. / Includes abstract and vita. "October 15, 2000." Includes bibliographical references (leaves 143-148).

På senare år har ett nytt sorts chefskap blivit mer och mer vanligt, ett chefskap där man är både chef och kollega. Detta sätt att vara chef på är vanligt inom många branscher i dag, även inom förskolans värld, där jag är verksam. Att balansera mellan olika roller på ett övertygande sätt är långt ifrån en lätt sak, men de dubbla rollerna har även positiva sidor. Mitt syfte med denna essä, som är baserad på självupplevda händelser, är att försöka reda ut för- och nackdelar med att vara en chef som sitter på två stolar, och att få svar på frågan: Är det möjligt för en och samma person att gå i och ur sina olika roller och vilka egenskaper behöver denna person ha?  För att få svar på mina frågor har jag fört diskussioner med den teoretiska litteraturen. Jag har samtidigt fått möjligheten att använda mig av min erfarenhetsgrundade kunskap genom ett reflekterande skrivande. För att få tillfälle att studera dessa fördelar och nackdelar har jag tittat på betydelsen av förhållningssätt hos medlemmarna i en liten arbetsgrupp, hur den skiljer sig mot förhållningssättet i större organisationer. Jag har också försökt ta reda på ledarskapets roll och betydelse i en liten arbetsgrupp i dagens samhälle, men även resonerat kring ledarskapet ur en historisk synvinkel. Jag avslutar med en artikel ur tidningen Chefs nätupplaga som visserligen inte kan räknas som vetenskaplig, men som jag tycker ger bra och tydliga exempel på hur det faktiskt kan se ut för den som är en ”chef på två stolar”. Tack vare detta essäskrivande, som gett mig tillfälle till att reflektera över mina handlingar och tankar, har jag fått möjligheten att se på mitt chefskap med nya ögon. Jag inser mer och mer att en person som har dubbla roller måste vara stresstålig, beslutskraftig och ha ett genuint intresse för verksamheten och personalen. Det viktigaste av allt är att personen har förmågan att lära sig av sina praktiska erfarenheter och göra den till en kunskap som är användbar i sitt chefskap. / In recent years, a new kind of leadership has become more and more common, a leadership which includes being both manager and colleague. This kind of leadership is today common in the business world and even in the preschool where I am active. To balance these two different roles in a convincing manner is far from easy to handle. But at the same time the dual roles also have their positive sides. The purpose with writing this essay, which is based on self-experienced situations, is to try to sort out the advantages and disadvantages of being a manager “sitting on two chairs” and to try to find the answer for the question: Is it possible for a person to step in and out of different roles and which kind of personality is suited for this?   To find answers of my questions I have used the method of reflective writing and referred to and discussed different theoretical perspectives and positions. I also have the opportunity to use the knowledge I have gained through experience. I have considered the importance of the attitude in a small work group, and how it differs from a larger organization. I have tried to find out the importance of leadership in today`s society and I have also look at leadership from a historical point of view. At the end I used an article from a web magazine called Chef. The article shows good examples of the reality for a “manager who sits on two chairs”. By writing this essay, I have got the opportunity to reflect of my own thoughts and actions in the role of manager. I now realize that a person with dual roles must be stress-resistant, decisive and have a genuine interest in the business as well as in the employees.   One of the most important skills is the ability to learn from ones practical experiences, and make it useful in the future leadership.

Thesis (D. Min.)--New Orleans Baptist Theological Seminary, 2000. / Includes abstract and vita. "October 15, 2000." Includes bibliographical references (leaves 143-148).