South Africa currently has one pharmacist per 3849 of the population, which is considerably below the recommendation of one per 2300 of the population. Pharmacists are under a lot of pressure to perform at a certain level with not much to aid them in their day-to-day duties and their psychological needs. If pharmacists‟ stress levels are not managed, their physical and mental health may be compromised, as may their patients‟ safety. The construct of basic need satisfaction may be useful to gain insight in employees‟ functioning and to examine the motivational potential of organisational factors. Information about the need satisfaction of pharmacy employees is important as it may heighten the functioning and productivity of employees to a degree which will reduce costs connected with stress and turnover. This information will aid organisations to create environments that lessen the stress and turnover intentions of employees, thereby reducing the costs related to stress and turnover. The aims of this research were divided into general and specific aims. The general aim of this study was to investigate work related basic need satisfaction and flourishing of employees in a corporate pharmacy environment. A cross-sectional survey design was used. Data was collected through questionnaires in the empirical investigation, namely the Work-related Basic Need Satisfaction Scale (W-BNS) and the Mental Health Continuum Short-Form (MHC-SF). The study sample was compiled from a corporate retail pharmacy group. The satisfaction of the need for relatedness reflected as the most prominent result of the three basic psychological needs. Respondents mostly chose “agree” (mean = 3.9) on a 5-point Likert scale ranging from 1 which is totally disagree to 5 which is totally agree. This indicates that employees feel that their need for relatedness is being satisfied. Respondents that flourish and are moderately mentally healthy differ in how they feel with regard to the satisfaction of their needs for autonomy and relatedness. It was thus shown that the levels of need satisfaction for autonomy and relatedness of flourishing employees are higher than those of the moderately mentally healthy employees. Recommendations for further research are made. / MPham (Pharmacy Practice, North-West University, Potchefstroom Campus, 2014

Syftet med studien var att undersöka om anställdas arbetsmotivation och arbetsrelaterad identitet påverkades av kön och utbildningsnivå. Studien genomfördes genom att anställda på ett industriföretag i Gävleborg fick besvara en enkät. De mätinstrument som användes var Basic Need Satisfaction at Work Scale som mäter arbetsmotivation (autonomi, kompetens, samhörighet) och tre delmått för att mäta organisations-, professions- och arbetsgruppsidentitet. Totalt deltog 88 personer i undersökningen. Resultatet visade att det förelåg signifikanta skillnader i autonomi och kompetens relaterat till utbildningsnivå samt i professionsidentitet relaterat till utbildningsnivå. Dessa resultat indikerar att anställda med hög utbildning upplevde sig vara mer kompetenta och självständiga i sitt arbete än anställda med låg utbildning. Vidare visade resultatet att anställda med hög utbildning upplevde en större tilltro till sin profession än anställda med låg utbildning. För kön förelåg inga signifikanta skillnader i arbetsmotivation och arbetsrelaterad identitet. / The purpose of the study was to exam if employee´s work motivation and work-related identity was affected by gender and level of education. The study was carried out by employee´s answering a questionnaire in an industrial company in Gävleborg. The instruments used in this study were Basic Need Satisfaction at Work Scale which measures work motivation (autonomy, competence, relatedness) and three work-related identity measurements; level of organizational-, professional- and peer identification. A total of 88 persons attended in the study. The result showed that there were significant differences in autonomy and competence related to level of education and in level of professional identification related to level of education. These results indicates that employee`s with high level of education perceived themselves to be more competent and independent in their works than employee`s with low level of education. Further the result showed that employee`s with high level of education experienced higher confidence to their profession than employee`s with low level of education. No significant differences existed for gender related to work motivation and work-related identity.

Syftet med denna studie var att undersöka om hög respektive låg Generell Arbetsrelaterad Identitet (AI) hade effekter på Organizational Citizenship Behavior (OCB). Totalt 147 personer inom offentlig sektor, fördelade över två organisationer, deltog i en enkätundersökning om identitet och frivilligt organisationsbeteende. Resultatet visade på signifikanta effekter för hög och låg AI på OCB, associerat med fyra av de fem deldimensionerna av OCB (altruism, samvetsgrannhet, hövlighet, och delaktighet). Försöksdeltagare med hög jämfört med låg AI skattade OCB högre (p < .01, η2= .16). Generellt indikerar resultatet att organisationer potentiellt kan öka anställdas OCB genom att främja AI. / The aim of this study was to investigate if high and low General Work-Related Identity (AI) had an effect on Organizational Citizenship Behavior (OCB). A total of 147 people within the public sector, across two organizations, responded to a questionnaire regarding identity and discretionary organizational behavior. The results showed significant effects of high and low AI, on OCB associated with four of the five sub-dimensions of OCB (altruism, conscientiousness, courtesy and civic virtue). Participants with high compared to low AI were shown to express higher levels of OCB (p < .01, η2= .16). In general, this indicates that organizations might increase the employees´ OCB by promoting their AI.

Bakgrund: På akutmottagningen använder sjuksköterskor triageriktlinjer för att bedöma hur akut patienters sjukdomstillstånd är. Triage är en komplex uppgift som kräver kritiskt tänkande och medicinsk kunskap. Sjuksköterskor har en viktig roll i patienters upplevelse av att söka vård på akutmottagningen. Syfte: Syftet var att sammanställa och belysa forskning som beskriver sjuksköterskors triagearbete på akutmottagningen. Metod: Vald metod var litteraturöversikt med både kvalitativa- och kvantitativa artiklar. Datamaterialet bestod av nio kvalitativa och tre kvantitativa artiklar Resultat: Vid analysen identifierades fyra teman. Dessa var Sjuksköterskors sätt att arbeta med triage, Sjuksköterskors kollegor i triagearbetet, Sjuksköterskors arbetsmiljö i triagearbetet samt Sjuksköterskors förhållningssätt till patienter i triagearbetet. Konklusioner: Tillsammans kan sjuksköterskor stärka professionen och blir säkrare i sina triagebeslut. Sjuksköterskor behöver ha en god självkännedom. Sjuksköterskor har behov av att organisationen ger rätt förutsättningar för att god vård ska kunna bedrivas. Resultatet tyder på att mer forskning inom ämnet behövs för att utveckla sjuksköterskors roll i triagearbetet på akutmottagningen. / Background: Nurses use triage guidelines to sort patients who seek care in the emergency department. It is a complex situation which demands critical thinking and medical knowledge. Nurses play an important role in patients’ experience of seeking care in the emergency department. Aim: To gather and identify research which describes nurses’ triage work in the emergency department. Method: The chosen method was a literature review. The data consisted of nine qualitative and three quantitative studies. Results: Four themes were identified through the analysis. These where Nurses’ way of working with triage, Nurses’ work related relationships in their triage work, Nurses’ work environment in their triage work and Nurses’ attitudes to patients in their triage work. Conclusions: If nurses work together they can strengthen the profession and be more confident in their triage decisions. Nurses need to have good self-knowledge. If good health care is to be conducted, nurses need the administration to provide the right conditions. The study suggest that more research is needed, which can develop nurses’ role in the triage work in the emergency department.

Across the world, job insecurity plays a critical role in organisations. This insecurity affects not only the individual, but also the organisation. In South Africa, the Employment Equity Act (No. 55 of 1998), and the Broad-Based Socio-Economic Empowerment Charter for the South African Mining Industry (Mining Charter), brought changes to the mining industry policies and decision-making process in terms of selection and recruitment, which could in turn lead to feelings of job insecurity. Other factors such as the availability of gold left to be mined, restructuring and strikes increase work-related stress. The objectives of this study were to investigate the role of job insecurity in predicting health related behaviours, and to determine whether coping moderates the effect of job insecurity on health behaviours for a group of managers in a South African gold mining company. A cross-sectional design was used. The study population (n = 206) consisted of managers in a gold mining company in South Africa The Job Insecurity Scale, Cybernetic Coping Scale and Health Complaints Questionnaire were used as measuring instruments. Descriptive statistics (e.g. means, standard deviations and kurtosis) were used to analyse the data. Hierarchical multiple regression analysis was used to test for the hypothesized moderating effect of coping on the relation between job insecurity and health-related behaviours. The results of the regression analyses showed that qualitative job insecurity was a significant predictor of health complaints. Qualitative job insecurity was also a significant predictor of health complaints in employees who smoked cigarettes and drank alcohol, and exercised at least once a week. Quantitative job insecurity did not play a role in predicting health-related behaviour. Coping did not moderate the effects of job insecurity for employees with health complaints. Rather, it is suggested that using negative coping behaviours may actually contribute to health complaints. Recommendations for future research are made. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2006.

The mining industry plays an important role in the economy of South Africa. This industry is an employer of thousands of people and the development of South Africa has depended on the development of the mining industry in more than one way. However, working conditions in the mining industry is poor, harsh and dangerous and employees are also faced with job insecurity. This may lead to stressors in the working environment and these stressors, which are closely related to work characteristics, may have negative effects on employees as well as on their productivity levels. Studies relating organisational resources to work-related flow have provided additional evidence for the motivational potential of resources. The focus of this study is on job characteristics, consisting of job demands and job resources and whether these characteristics can foster work-related flow. The objective of this study was to determine the relationship between job demands, job resources and work-related flow and to determine whether the availability of job resources and the lack of job demands foster the experience of work-related flow. The research method consisted of a literature review and an empirical study. A cross-sectional survey design was used o collect the data. An availability sample (N = 326) from employees in the mining industry was taken. The Job Demands and Resources Scale (JDRS) (which was developed for the purpose of this study to measure job demands and job resources for employees in the mining industry) and the Work-Related Flow scale (WOLF) and a biographical questionnaire were also administered The statistical analysis was carried out with the help of the SPSS programme and AMOS programme. The statistical methods utilised in the article consisted of descriptive statistics, Cronbach alpha coefficients , Pearson product-moment correlation coefficients and structural equation modelling methods. Pearson product moment correlation in this study showed that Supervision correlated positively with Task Freedom, Support, Pay and Benefits, Opportunities for Growth and Resources Availability. Workload correlated positively with Working Conditions. Working Conditions correlated positively with Working Hours and negatively with Resources Availability. Task Freedom correlated positively with Opportunities for Growth and Intrinsic Motivation, and Support correlated positively with Opportunity for Growth Pay and Benefits correlated positively with Opportunity for Growth and Resource Availability, whereas Opportunity for Growth correlated positively to Work Enjoyment. Resources Availability correlates negatively with Working Hours, and Absorption indicates a positive correlation to Work Enjoyment and Intrinsic Motivation. Work Enjoyment correlates positively to intrinsic Motivation A structural model of work-related flow for employees in the mining industry comprising of job demands, job resources and work-related flow was tested. Job Resources (i.e. Supervision, Task Freedom, Support, Pay and Benefits, Opportunity for Growth, and Resource Availability) may have a positive impact on Work-Related Flow and could increase the levels of work-related flow of employees in the mining industry. Job Demands (i.e. Workload, Working conditions, Job Security, and Working Hours) has a negative impact on Work-Related Flow, thus job demands may negatively influence the experience of work-related flow in employees in the mining industry. Recommendations for future research were made. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2006.

The technological era in which modern day organisations function, attempting to make every aspect of service more efficient and customer friendly, has cultivated a need within organisations to invent new ways of service. Call centres are one way in which organisations are trying to improve their customer service. For this reason, telephone call centres are one of the fastest growing segments of the service sector. The growth in call centres is attributable to the benefits that they offer organisations. Call centres can improve service and retain customers, increase sales and/or revenue and reduce costs and/or improve efficiency. For this reason, organisations are placing an increasing emphasis on the role of call centres regarding the competitiveness of the company and increased pressure on call centre agents. Research indicated that there are certain stressors in the call centre industry. This is emphasised by the high turnover rate and by high absenteeism levels in call centres. Although some studies seem to suggest that working in call centres can be interesting, overall it seems that working in call centres is a stressful experience. The objective of this research was to investigate the relationship between job characteristics, work wellness and work-related flow of call centre agents in an insurance company. A cross-sectional design was used with an availability sample (N = 176). A self-constructed instrument (JDRS) was used to measure the unique job demands and job resources in the insurance industry. Along with the JDRS, the Oldenburg Burnout Inventory, the Utrecht Work Engagement Scale and the Work-Related Flow Scale were used as measuring instruments. Results showed that the unique job demands in a call centre are pressure, working conditions, workload, and job security. The unique job resources are supervision, resources availability, task freedom, pay and benefits, opportunity for growth, and support. Work wellness was found to comprise burnout, work engagement and work-related flow. Multiple regression analysis showed that 6% of the variance in Mental Distance was predicted by Job Demands, with Working Conditions being the only significant predictor. Within Exhaustion, 11% of the variance explained was predicted by Job Demands, with Job Security and Working Conditions being the only significant predictors. No statistically significant predictions were obtained for Work Engagement and Work-Related Flow (i.e. Absorption and Flow). Recommendations were made for future research. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007

Thesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.

In a new world of work characterised by competitiveness, benchmarking, technological innovation and efficiency, the South African chemical industry needs to function at an optimal level to meet the demands of its stakeholders and employees. The industry needs leadership of the highest standard and an efficient, productive workforce. The objective of this study was to determine the relationship between leader empowering behaviour, self-efficacy, job resources and work-related flow for employees in the chemical industry. More specifically, it was examined whether personal and organisational resources facilitated flow at work, and whether employees who experienced flow mobilised more resources over time. The research method consisted of a literature review and an empirical study. A cross-sectional survey design was used to collect the data. An availability sample (N= 213) from employees in the chemical industry was taken. A biographical questionnaire and a self-constructed instrument (JDRS) were used to measure the unique job demands and job resources in the chemical industry. Along with the JDRS, the WOrk-reLated Flow Scale (WOLF), the Leader Empowering Behaviour Questionnaire (LEBQ) and General Perceived Self-efficacy Questionnaire (GPSQ) were used as measuring instruments. The statistical analysis was conducted with the help of the SPSS program. The results of the research indicate that the availability of leader empowering behaviour (i.e. delegation of authority, self-directed decision making, information sharing, and coaching for innovative performance), self-efficacy and job resources (i.e. supervision, availability of resources and autonomy) can result in higher levels of work-related flow in the workplace. Recommendations were made for future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2009.

Thesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.