Contents: Leader empowering behaviour -- Organisational commitment -- Turnover intention -- Work performance -- Productivity / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007.

The mining industry has been under enormous pressure in the past few years. particularly with issues around production and costs. As far as human capital is concerned. the gold industry has seen a high degree of shrinkage in personnel. In order to be able to cope with the continuous challenges faced by the mining industry, mining organisations need leaders of the highest standards. Due to the challenge of increasing productivity levels, empowerment is required within the gold mining industry. The correct application of empowerment may increase efficiency and effectiveness inside an organisation. Having employees with the appropriate levels of organisational commitment facilitates the change management process and ensures its successful implementation. Organisations value commitment among their employees because it is typically assumed to reduce withdrawal behaviours, such as lateness, absenteeism and turnover. The objective of this study was to determine the relationship between leader empowering behaviour, organisational commitment and turnover intention within the mining industry. The research method consists of a literature review and an empirical study. A cross-sectional survey design was used to collect the data. An availability sample (N = 388) was taken from mining employees. The Leader Empowering Behaviour Questionnaire (LEBQ), Affective Organisational Commitment Scale (AOC), Turnover Intention Scale (Tl) and a biographical questionnaire were administered. The statistical analysis was carried out with the help of the SPSS program as well as the AMOS program. / Contents: Leader empowering behaviour -- Organisational commitment -- Turnover intention -- Work performance -- Productivity / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007

The mining industry has been under enormous pressure in the past few years. particularly with issues around production and costs. As far as human capital is concerned. the gold industry has seen a high degree of shrinkage in personnel. In order to be able to cope with the continuous challenges faced by the mining industry, mining organisations need leaders of the highest standards. Due to the challenge of increasing productivity levels, empowerment is required within the gold mining industry. The correct application of empowerment may increase efficiency and effectiveness inside an organisation. Having employees with the appropriate levels of organisational commitment facilitates the change management process and ensures its successful implementation. Organisations value commitment among their employees because it is typically assumed to reduce withdrawal behaviours, such as lateness, absenteeism and turnover. The objective of this study was to determine the relationship between leader empowering behaviour, organisational commitment and turnover intention within the mining industry. The research method consists of a literature review and an empirical study. A cross-sectional survey design was used to collect the data. An availability sample (N = 388) was taken from mining employees. The Leader Empowering Behaviour Questionnaire (LEBQ), Affective Organisational Commitment Scale (AOC), Turnover Intention Scale (Tl) and a biographical questionnaire were administered. The statistical analysis was carried out with the help of the SPSS program as well as the AMOS program. / Contents: Leader empowering behaviour -- Organisational commitment -- Turnover intention -- Work performance -- Productivity / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007

Bakgrund: Eftersom sjukvård på sjukhus bedrivs 24 timmar om dygnet sju dagar i veckan behövs således bemanning för samtliga timmar, skiftarbete är den mest förekommande arbetsmodellen. Sjukvården är sedan tidigare ansträngd där personal slutar för att undgå att arbeta skift. Skiftarbete är associerat med störd dygnsrytm. Sömnbrist, bristande återhämtning, samt fysiska och psykiska åkommor är följder av dygnsrytmsrubbningar. Sjuksköterskans arbetsområde är varierat och den främsta uppgiften innebär att skapa en säker och trygg relation till patienten. För att sjuksköterskan ska kunna ge god omvårdnad krävs även att den egna hälsan är god. Syfte: Syftet med studien var att beskriva hur skiftarbete påverkar sjuksköterskans upplevelse av hälsa samt påverkan på arbetsförmågan. Metod: Designen som tillämpades var en allmän litteraturstudie. Litteraturstudien innehåller tolv artiklar som har granskats och beskrivits. Resultat: Fyra teman identifierades och huvudfynden var att treskiftssystem gav mest negativ hälsopåverkan men att även tvåskiftssystem medförde konsekvenser. Skiftsystem kunde medföra nedsatt livskvalitet och negativ hälsopåverkan och sjuksköterskorna upplevde en oro över att begå trötthetsrelaterade misstag. Konklusion: Skiftarbete kan leda till hälsopåverkan på flera nivåer. Mest problematiskt tycks den begränsade tiden med familj och vänner vara, samt den bristande fritiden. Sjuksköterskor upplever trötthet som följd av skiftarbete vilket ger konsekvenser på och utanför arbetet. Ett globalt problem kan urskiljas vilket tyder på att problematik med skiftarbete inte kan antas vara individ- eller kulturellt baserat. / Background: Since health care is provided 24 hours a day, seven days a week, it requires around the clock staffing, shift work is the most common system. The health care system is already highly strained where personnel quit due to the complexity of shift work. Shift work is associated with disturbed circadian rhythm, lack of sleep and recovery. There are both negative physical and physiological effects due to disturbed circadian rhythm. The nursing profession is a diverse area of work and the main task is to provide a secure and safe patient care. Maintaining a good personal health is of key importance in order to provide patients with good nursing. Aim: To describe nurses experience of shift work and its impact on their health and work performance. Methods: The design of the study was a literature review. The review used twelve articles, which have been examined and described. Results: Four themes were identified and the main findings included that three-shift rotation was associated with negative health impact, however two-shift rotation also gave negative health consequences. Shift systems reduce quality of life and cause negative physical and physiological health. Nurses experienced concern regarding committing fatigue related mistakes at work. Conclusion: Shiftwork can cause health consequences on several levels. Most problematic seems to be the lack of time spent with family and friend. Nurses experience fatigue caused by shift work, which generate consequences at and outside of work. Since this seems to be a global issue it indicates that no individual or cultural association can be made.

El sector back office ha tomado cada vez mayor posicionamiento en el mercado a través de los años, ya que los servicios que ofrecen a las empresas, les permite contar con una mayor flexibilidad tanto en costos como en tiempo. Así mismo, brinda recursos claves fundamentales para que se logre una buena rentabilidad en la organización; en específico, la gran razón por la que los grandes grupos empresariales han decidido establecer una empresa de servicios back office para centralizar los procesos, es porque disminuyen los intermediarios de manera que la administración de la empresa se vuelva más simplificada. La Corporación de Servicios Grupo Romero es una de las empresas pioneras en este modelo de servicio de back office, y fue creada con el fin de que las empresas del grupo se enfoquen en las actividades que generen valor y puedan conseguir ventaja competitiva en el mercado. De esta manera, se logra la sinergia de todos los procesos de apoyo al negocio en una sola empresa. En el presente trabajo, buscaremos determinar el impacto de los beneficios monetarios y no monetarios en el desempeño de los colaboradores; es decir, analizar y evaluar cómo influyen estos aspectos en el colaborador, ya que el desempeño laboral es el resultado de cómo se sienten los colaboradores en la organización y lo que implica pertenecer a ese espacio. La gran relación que tienen con las compensaciones que brinda el empleador con el desempeño y la consiguiente productividad es considerada estratégica para la organización. / The back office sector has taken more and more position in the market over the years, since the services offered to companies, allows them to have greater flexibility both in costs and time. Likewise, it provides key key resources for a good profitability to be achieved in the organization; specifically, the great reason why large business groups have decided to establish a back office service company to centralize processes, is because intermediaries decrease so that the management of the company becomes more simplified. The Grupo Romero Services Corporation is one of the pioneering companies in this back office service model, and was created with the aim of focusing group companies on activities that generate value and can achieve a competitive advantage in the market. In this way, the synergy of all business support processes in a single company is achieved. In the present work, we will seek to determine the impact of monetary and non-monetary benefits on the performance of employees; that is, analyze and evaluate how these aspects influence the collaborator, since the work performance is the result of how the employees feel in the organization and what it means to belong to that space. The great relationship that they have with the compensations that the employer offers with the performance and the consequent productivity is considered strategic for the organization. / Tesis

Motivation är ett centralt begrepp inom psykologisk forskning och är väsentligt i organisationer för att skapa förståelse om hur aktiviteter på arbetet påverkar anställdas motivation och prestation. Motivationsfaktorer förklaras bero på både inre och yttre drivkrafter. De inre drivkrafterna styrs av individens intressen och tillfredsställelse i arbetsuppgifter på arbetet, medan de yttre förklaras som exempelvis belöning och att uppnå företagsmål. Denna studie bygger på åtta intervjuer där syftet var att undersöka subjektiva upplevelser av inre och yttre motivation på arbetsplatsen. Resultatet analyserades med hjälp av metoden meningskoncentrering vilket uppvisade 4 teman i faktorn inre motivation: frihet, välbefinnande, mål och delaktighet. 6 teman upptäcktes i yttre motivation: belöningar, fysisk arbetsmiljö, sociala förhållanden, feedback, ledarskap/struktur samt kommunikation/samarbeten. Enligt resultatet kan yttre faktorer skapa möjligheter och förutsättningar för motivation, men det som driver är individens inre motivation.

This study primarily explores the effect of Taiwan Semiconductor Manufacturing Company Limited¡¦s implementation of 50 work hours per week on employee work performance and work quality satisfaction. After literature review, this study establishes three propositions, two basic hypotheses, and uses employees at the Southern Taiwan Science Park Fourteenth Factory as the population, the departments as the stratification standards in stratified random sampling. After statistical analysis, this study arrives at the following conclusions: 1. Shortened work hours have a significant positive influence on work satisfaction. 2. Shortened work hours have a significant positive influence on work performance. The result shows that a 50-hour work per week would elevate employees¡¦ work performance and work satisfaction.

Abstract Peter Drucker (1999), a management master, points out that in the organizations of the 21st century, the most valuable assets of an organization are knowledge workers and the productivity of knowledge workers. Koch (1998) points out that exerting ¡§80/20 Principle¡¨ to find out core customers, investing resource and service on those rare mass-customers who can create most profits, and cultivating the relationship of long-term strategies are the effective ways to increase profits instead of continuously looking for new customers. Telecom industry plays a very important role in the development of Taiwan economy. It is really a crucial issue for this case corporation to focus on how to keep mass-customers in the competitive environment. The cost strengths of customer loyalty come from the factors of men and the outcomes of the long-term mutual interaction between customers and employees. The input of outstanding human resource is the main indicator deciding whether an enterprise possesses competitive strengths or not. The employees serving enterprise customers are the front-line representatives of this case corporation approaching enterprise customers. Outwardly, these employees represent their company, and it goes without saying that the quality and work performance of the employees are very important to the enterprise. The subject of the research is the present knowledge workers serving in the department of enterprise customers in this case corporation. Through the theories and concepts of literature review, the research uses individual attributes and knowledge workers¡¦ management strategies as the independent variables and core competencies as the intermediary variables to explore the relationship among individual attributes, knowledge workers¡¦ management strategies, core competencies and work performance. Among the totally mailed 603 questionnaires, there are 412 effective and available, and the effective return rate of questionnaires is 68.33%. After factor analysis, credibility analysis, variance analysis, correlation analysis and multi-regression analysis, here is the result of the research: 1. There is a positive significance among the research variables of the knowledge workers¡¦ management strategies, the degree of the possession of core competencies and work performance. 2. There is a positive significance between the knowledge workers¡¦ management strategies and the degree of the possession of core competencies: for example, ¡§team encouragement¡¨ has the positive effect on ¡§interpersonal competency,¡¨ ¡§attitude competency,¡¨ and ¡§profession competency,¡¨ and ¡§company learning commitment¡¨ has the effect on ¡§profession competency.¡¨ 3. There is a positive significance between the degree of the possession of core competencies and work performance: for example, ¡§interpersonal competency¡¨ and ¡§profession competency¡¨ significantly have the positive effect on ¡§task performance,¡¨ and ¡§interpersonal competency,¡¨ ¡§attitude competency¡¨ and ¡§profession competency¡¨ all significantly have the positive effect on ¡§contextual performance.¡¨ 4. There is a positive significance between the knowledge workers¡¦ management strategies and work performance: for example, ¡§knowledge leadership¡¨ and ¡§company learning commitment¡¨ significantly have the positive effect on ¡§task performance,¡¨ and ¡§knowledge leadership¡¨ and ¡§team encouragement¡¨ significantly have the positive effect on ¡§contextual performance.¡¨ 5. The knowledge workers¡¦ management strategies have an influence on work performance through the intermediary variables, core competencies: for example, ¡§company learning commitment¡¨ indirectly influences ¡§task performance¡¨ through the intermediary variables ¡§profession competency¡¨ and ¡§team encouragement¡¨ indirectly influence ¡§contextual performance¡¨ through the intermediary variables ¡§interpersonal competency,¡¨ ¡§attitude competency¡¨ and ¡§profession competency.¡¨

Thesis Statement Dated on June 27th, 2001 "(Financial Holding Company Act) has completed the legislative procedures. New-style financial holdings companies have initiated a new era of competition and cooperation. Under this circumstance, for the sake of survival, apart from innovating new financial products, security companies take proactive approaches in the direction of full-scope financial planning. These new financial products include stock trading in Taiwan, futures, stock options, other derivative instruments like bonds, consignments, insurance deputy, and duplicated-brokerage offshore trading. To respond to the above changes, in parallel, sales force in security companies is forced to change their roles from single-product market maker to the full-scope financial advisor. To promote and sell various financial products simultaneously, the sales force is required to quickly learn the relevant knowledge of various newly invented products, related rules and regulations, and risk management. This paper adopts the attempt to understand the impact on the sales force under the circumstances of cross selling of various products. It discusses the relationship of satisfaction of employee compensation, benefits and training, to employees¡¦ work devotion. It further examines the differentiation and interconnection of various factors above. In terms of research approach, I took employees in local securities company as samples. By extracting information from 272 valid questionnaires out of a total of 280, various analyses are conducted with SPSS software, including creditability, Pearson, ANOVA and regressive analysis, to ultimately test the assumption of this research. The results of the paper is summarized as below 1. Significant positive relationship between awareness of compensation/benefit satisfaction and work devotion of cross selling sales force 2. Significant positive relationship between sales training and work devotion of cross selling sales force 3. Significant positive relationship between work devotion and work performance of cross selling sales force 4. Significant positive relationship between awareness of compensation and benefit satisfaction and performance in cross selling sales force 5. Significant positive relationship between training and work performance of cross selling sales force 6. Academic background plays an important role of differentiation in training for cross selling sales force Key words: cross selling, work devotion, training, compensation and benefits satisfaction, work performance

The thesis aims to analyse the content of the performance management of teachers at an elementary school. The theoretical part first defines basic terms of human resources and the latest concept of human resource management. Subsequently, the individual terms of the core area of performance management are introduced. A specification of the target organization concludes the theoretical part. The research section reveals the application of the individual components of performance management in a real environment of particular elementary schools. It was chosen the quantitative research for the research survey, particularly the technology questioning. It was used the method of semi-structured interviewing technique and the content analysis of school documents for consistency. The final section is devoted to a summary of results and the achievement of project objectives.