When a person is forced to flee their home due to violence or the fear of persecution, they must seek refuge elsewhere – either within the borders of their home country or in a new country. Those who travel to another country in search of safety and protection are known as refugees, and as world conflicts continue, the number of refugees around the world is steadily increasing. As refugees integrate into their new communities, they often receive support from nonprofit organizations once government assistance has ceased. This mixed method study uses 60 open-ended, first-person interviews with refugees and nonprofit service providers, participant observation, and a secondary data analysis of nonprofit mission and goal statements to explore the needs of refugee populations in a southeastern city in the United States, compare and analyze how nonprofits in this area are interacting with and providing services to their refugee clients, determine the extent to which the refugees being served perceive the nonprofit’s services to be effective, and determine the extent to which refugees feel that their needs are being met. Findings indicate that refugees and nonprofit service providers typically gauge the effectiveness of nonprofit services in very different ways, with refugees measuring effectiveness as the extent to which a nonprofit helps its clients, and with service providers measuring effectiveness as the extent to which a nonprofits meets its mission and goals; thus, creating specific mission statements that are aligned with client needs is crucial for nonprofits. Findings also showed that refugees may be hesitant to fully express their needs to service providers due to cultural barriers and/or the fear of being a "burden", and that informal methods of soliciting refugee perspectives may help service providers better assist their refugee clients. The data also indicate that nonprofits that engage in collaborations with other nonprofits and governmental agencies, provide refugees with increased access to ESL classes, and ensure that refugees have ample opportunities to engage with other members of their community typically see more positive outcomes as their refugee clients seek to integrate.

<p>I denna studie analyserar vi handläggares upplevelse av samverkan mellan två stora välfärdsmyndigheter, Försäkringskassan och Arbetsförmedlingen. Genom sju kvalitativa intervjuer undersöker vi möjligheter och hinder med samverkan utifrån den s.k. nya arbetslinjen och rehabiliteringskedjan. Vår teoretiska referensram utgår ifrån gräsrotsbyråkratin, sektoriseringsteorin samt olika idéer om samverkan och domänkonflikter. För att få underlag för studien tar vi också del av aktuell forskning som berör ämnet. Resultatet från vår studie visar att det finns flera gemensamma upplevelser av hinder och möjligheter hos respondenterna. Bland annat lyfter alla respondenter fram att samverkan är någonting positivt som klargör myndigheternas ansvar inför klienten. Resultatet visar även att majoriteten av respondenterna upplever att rehabiliteringskedjan motverkar passivitet som de anser råder inom rehabiliteringssfären.</p> / <p>In this study we analyze handling offices experience of cooperation between two major welfare authorities, the social insurance office and the employment agency. With the help of seven qualitative interviews we investigate the opportunities and the hindrance for cooperation on the base of the new so called workfare and rehabilitation chain. Our theoretical frame takes its starting point in particularly the theory of street level bureaucracy, sectorisation within the public sector and different ideas about cooperation and domain conflict. To build a platform for the study, we also take part of topical science that is relevant for the study. The result showed that there are several common experiences of opportunities and hindrance of cooperation. All of the respondents brought up the fact that cooperation is something positive that, from the client perspective, elucidates the authorities’ responsibility. The majority of the respondents also experienced that the rehabilitation chain counteract passivity, which existed within the rehabilitation sphere.</p>

The purpose of this thesis is to investigate the implementation of a political aim – formulatedfrom a context of sustainable development. In 2006 both the Swedish national Parliament andthe municipality of Växjö (among others) stated that 25% of publically served food wouldstem from organic production by the end of 2010. The thesis investigates the outcome of theimplementation of this policy in a local perspective - looking at one part of the public sectorby focusing on four differently organized schools within Växjö municipality. School food in Sweden has a specific institutional setting. It holds the almost unique statusas a non-charged, legal right to all pupils in the compulsory school system. School food as apublic good is affected by the EU legislation of public procurement. The thesis studies theoverall institutional framework (i.e. legislation and regulations) fundamental to school food.With the institutional framework in mind the thesis also describes different organizationalactivities connected to school food. Thus the thesis involves four geographical levels: Theregional (EU), the national, the local and the individual level. The latter is defined in theorganized context from a number of individual professionals. Some of these individuals arefurther considered as so called street level bureaucrats – officials sandwiched between superiorsand their clients. The thesis builds a conceptual framework based on institutional, organizational and streetlevel theory together with policy analysis. Methodologically the thesis is formed around andcarried out as a local case study through a number of semi-structured qualitative interviews.The empirical and analytical part of the thesis is further structured around the three theoreticalconcepts. From the thesis´ purpose three guiding questions were outlined. The main implications of the thesis are that a number of factors were found to be involvedin the policy implementation. The most significant factors for the policy implementation arefirstly the formulation of the political goal, and secondly the individual professionals actuallybuying the food for the schools. As long as the policy of the school food is non-forcing (i.e. anaverage aim of the public sector, and not included in the legislation) the final outcome of thefood depends on the decisions made by the buyer. There is disagreement of the policy intention and of whether organic food is more sustainablethan other food. Thus I end the thesis by suggesting a change of concepts if the politicalaim is to reach sustainability. I encourage a system to control the food´s total ecological footprint.This would be achieved by formulating the policy around a suggested level of the ecologicalfootprint. The level would be calculated and set where experts say it´s in accordancewith sustainable development. From this the street level bureaucrats can sum up the componentsof the lunch they buy and serve. No matter if the individual product is labeled organic,local, conventional, or… This would – according to me – improve the chances for Växjö actually to live up to itslogo: the greenest city in Europe. At least this idea could awake a debate. / Opposition kl. 13.15

I denna studie analyserar vi handläggares upplevelse av samverkan mellan två stora välfärdsmyndigheter, Försäkringskassan och Arbetsförmedlingen. Genom sju kvalitativa intervjuer undersöker vi möjligheter och hinder med samverkan utifrån den s.k. nya arbetslinjen och rehabiliteringskedjan. Vår teoretiska referensram utgår ifrån gräsrotsbyråkratin, sektoriseringsteorin samt olika idéer om samverkan och domänkonflikter. För att få underlag för studien tar vi också del av aktuell forskning som berör ämnet. Resultatet från vår studie visar att det finns flera gemensamma upplevelser av hinder och möjligheter hos respondenterna. Bland annat lyfter alla respondenter fram att samverkan är någonting positivt som klargör myndigheternas ansvar inför klienten. Resultatet visar även att majoriteten av respondenterna upplever att rehabiliteringskedjan motverkar passivitet som de anser råder inom rehabiliteringssfären. / In this study we analyze handling offices experience of cooperation between two major welfare authorities, the social insurance office and the employment agency. With the help of seven qualitative interviews we investigate the opportunities and the hindrance for cooperation on the base of the new so called workfare and rehabilitation chain. Our theoretical frame takes its starting point in particularly the theory of street level bureaucracy, sectorisation within the public sector and different ideas about cooperation and domain conflict. To build a platform for the study, we also take part of topical science that is relevant for the study. The result showed that there are several common experiences of opportunities and hindrance of cooperation. All of the respondents brought up the fact that cooperation is something positive that, from the client perspective, elucidates the authorities’ responsibility. The majority of the respondents also experienced that the rehabilitation chain counteract passivity, which existed within the rehabilitation sphere.

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Syftet med den här uppsatsen är att undersöka lärares medvetenhet om den förändrade skollagen vad avser disciplinära och andra åtgärder och i vilken omfattning de upplever att den påverkar skolmiljön. För att kunna uppnå syftet med studien har tre frågor formulerats: för det första i vilken grad är lärare medvetna om vilka åtgärder som enligt lagen finns att tillgå och för det andra, i vilken omfattning tillämpar lärare de befogenheter de fått genom den nya skollagen? Avslutningsvis ställs frågan om lärare upplever att den nya lagen bidragit till några förändringar i deras handlingsutrymme?  Undersökningen som ligger till grund för uppsatsens resultat baserades på enkäter som besvarades av trettiosex lärare vilka undervisar i grundskolans senare år (7-9). Resultatet av undersökningen visar att lärare har begränsade kunskaper om skollagen vad avser lärarens mandat att vidta disciplinära åtgärder mot elever. Det framkommer också att lärare använder sig av disciplinära åtgärder för att stävja störningar i klassrumsmiljön och att en majoritet inte upplever att förändringen av skollagen har ökat lärarnas handlingsutrymme i klassrummet samtidigt som andra lärare anser att studiemiljön påverkats positivt till följd av lagens införande. Avslutningsvis kan det konstateras att studiens resultat kan förklaras med stöd av Michael Lipsky och hans ”gräsrotsteori”, vad avser skillnader mellan skollagens formuleringar och den praktiska tillämpningen i klassrummet. / The aim of this essay is to examine teachers' awareness in the changing school law with regards to disciplinary and other measures and to what extent they feel that this affects the school environment.  In order to achieve this objective, three main questions are posed: Firstly, to what degree are teachers aware of the measures available under the Act? Secondly, to what extent are teachers applying the powers gained through the new Education Act? Finally, do teachers feel the new law has contributed to any changes in their decision making process? The essay's conclusions are based on research resulting from questionnaires answered by thirty-six teachers who teach in compulsory schools higher grades (7-9). The research shows that, firstly, teachers have a limited knowledge of the Education Act regarding a teacher's authority to take disciplinary action against students. Secondly, it appears teachers are using the disciplinary measures to curb disruptions in the classroom.  Finally, a majority do not feel the changes in the Education Act has led to any increase in flexibility within the decision making process in the classroom, whilst others believe the learning environment has been positively affected as a result of the law's introduction. In conclusion the study's results are supported by Michael Lipsky's ”Street-level Bureaucracy," with regards to the differences between the Education Act's wording and practical application in the classroom.

The overall aim of this study is to investigate how social workers who are dealing with financial assistance are experiencing discretion in their daily work. The aim of the study is also to examine how social workers who are dealing with financial assistance relates to the controlling and the supporting functions of their daily work and how this in turn affects the attitude to the client. In order to examine the aim of the study, qualitative method was used. Eight social workers have been interviewed and presented with two fictitious cases that they have been able to discuss. Theories regarding the street-level bureaucrat and its discretion have been used to interpret and understand the collected material. Kerstin Svenssons’ (2001) theory regarding the social worker’s position has also been used to analyse the study’s gathered material. The study shows that social workers consider themselves to have a relatively large discretion in their daily work. However, the majority of the social workers agree that despite the great discretion they can at times feel limited in their work. Findings of the study also show that social workers are either more controlling or more supportive in meeting with the client.

Western governments face increasing demands to achieve both cost efficiency and responsiveness in their public services leading to radical and challenging transformations. Following the imposition of New Public Management (NPM) approaches within England, it is argued that similar elements of NPM can be also seen within Scottish healthcare, despite policy divergences following devolution. This thesis considers the influence of NPM on Scottish hospital frontline nursing staff in their work. It explores the ways in which managerial practices (specifically professional management; discipline & parsimony; standard setting & performance measurement; and consumerism) have shaped the working relationships, interactions, and knowledge-exchange between managers, staff and patients and the ability of staff to carry out nursing duties within an acute hospital setting. The study is a qualitative interpretivist study grounded in the methodology of adaptive theory and draws upon the works of Lipsky (1980) in order to explore how the front-line nurses cope with and resist the demands of the workplace. Based on thirty-one qualitative interviews with front-line nursing staff in an inner city hospital in Scotland, this thesis presents the findings resulting from nurses’ views of management, finances, policies, targets, audits and consumerism. The findings show that these nurses believe there has been a proliferation of targets, audits and policies, an increasing emphasis on cost efficiency and effectiveness, a drive for professional management and a greater focus on consumerism in NHS Scotland. These are all closely linked to the ethos of NPM. From the findings it can be seen that many elements influence the working relationships of the frontline hospital nursing staff. The study suggests that the main reason for conflict between managers and nursing staff is due to their differing foci. Managers are seen to concentrate on issues of targets, audits and budgets with little thought given to the impact these decisions will have on patient care or nurses’ working conditions. Furthermore the findings highlight high levels of micro-management, self-surveillance, control and the regulation of the frontline nursing staff which has led to tensions both between nursing staff and managers, but also with patients and the public. Finally, although there has supposedly been policy divergence between Scotland and England, this thesis has identified many similarities between Scottish and English polices and NPM approaches continues to influence the working relationships of front-line nursing staff within this study despite the rhetoric that Scotland has moved away from such practices.

The thesis had its starting point in the first paragraph of the eleventh chapter in the Swedish social services act, which discusses the immediate risk assessments that has to be made when the social services receive a report about a child. The thesis highlights an area that has received a lot of attention in media since the spring of 2014, when an eight year old girl was fatally abused by her legal guardians. The social services had at the time received a report about the girl but it was left unread. This tragic case has brought attention to the routines used by the social services for dealing with reports and risk assessments. This thesis was conducted through individual interviews with social workers working with children and families in the social services, with the aim to acquire an enhanced understanding of how social workers perform immediate risk assessments and what these assessments are based on. The results of the study showed that several of the municipalities had a routine for how to handle incoming reports, but lacked specific routines regarding the immediate risk assessments. Without specific routines, the informants stated experience, intuition and cooperation with co-workers and managers as important factors of making risk assessments. / Studien tog avstamp i socialtjänstlagens elfte kapitel, första paragrafen, vilken behandlar den omedelbara skyddsbedömning som ska göras av socialtjänsten vid en inkommen anmälan gällande ett barn. Studien belyser ett medialt uppmärksammat område som sedan våren 2014 blivit vida diskuterat då en åttaårig flicka misshandlades till döds av sina vårdnadshavare. Socialtjänsten hade då fått in en anmälan om flickan men som ingen ännu hade läst. Detta tragiska fall har uppmärksammat socialtjänstens rutiner kring anmälningar och hur de genomför skyddsbedömningar. Studien genomfördes genom individuella intervjuer med socialsekreterare som arbetar inom Barn och familj i socialtjänsten och syftet med studien var att få en ökad förståelse för hur socialsekreterarna utför skyddsbedömningar och vad som ligger till grund för dessa bedömningar. Studiens resultat visade att det i flera av kommunerna fanns en rutin för hur en inkommen anmälan skulle hanteras, men att det saknades specifika riktlinjer för hur de omedelbara skyddsbedömningarna skulle göras. I avsaknad av specifika riktlinjer uppgav informanterna att erfarenhet, intuition och samarbete med kollegor och chefer utgjorde viktiga delar av att göra skyddsbedömningar.

Sweden has one of the best elderly cares in Europe and the Swedish care work is also one of the best in terms of quality, compared to other European countries. In recent years, higher demands have been set on the care work and the number of privatizations of public services has increased. In 2009 a new law came into force, the Act on System of Choice (LOV) which increased individual’s right to a greater participation and a free choice in the selection of health and social care providers. This paper aims to highlight the impact of the law, system of choice. By using the method of qualitative surveys and interviews with care managers, and an exploration of relevant studies and reports, I was able to complete this study. With institutional theory and other sociological concepts such as isomorphism and street-level bureaucracy, I made an analysis of both the care managers and also at an organizational level. In the conclusions I argue that the system of choice has had a greater impact at an organizational level rather than on the care managers. The paper also highlights the fact that the knowledge of processes of implementation and political governance has had a significant role. The three main issues are how the law has influenced care managers work, how organizations have changed, how and if the active choices work in practice.