This study is situated in the field of cultural intelligence (CQ) research. It involves expatriate teachers employed at a college for Emirati women in the United Arab Emirates who are all EFL trained native English speakers with a minimum of 5 years overseas teaching experience. This interpretive study explores these teachers’ understandings of cultural intelligence through individual interviews and focus groups. In so doing it contributes to the discussion on expatriate teachers constructs of what it is to be culturally intelligent, and augments knowledge on the cultural intelligence construct itself through rich qualitative data. The research design and subsequent data analysis are informed by Sternberg and Detterman’s (1986) multi-loci of intelligence theory, and Earley and Ang’s (2003) multi-factor construct of cultural intelligence; metacognitive CQ, cognitive CQ, motivational CQ, and behavioural CQ . Results suggest that these four factors of CQ feature in the respondents constructs of cultural intelligence. Metacognitive CQ is evident in the importance placed on being alert to the cultural context and of consciously assessing and reassessing cultural knowledge before making decisions about how to proceed appropriately. Cognitive CQ is displayed in the significance cultural knowledge has for the participants; the data suggest that cognitive CQ is evident in the willingness and the effort made to learn specific cultural information pertaining to the context. For the respondents the desire to travel and engage with different cultures and a confidence in their own ability to manage successfully in novel cultural settings is clear evidence of motivational CQ. The results show that not only do the participants demonstrate behavioural CQ in their actions, they also employ strategies to facilitate accurate acquisition of cultural norms of behaviour through adopting a non-threatening observe and listen approach. In addition the study produced some interesting findings related to the context and attitudes to Arab culture such as the idea of the Arabic language as a cultural ‘gate-keeper’. Other findings that warrant further study include the strong association the respondents made between language learning and CQ, close personal relationships and CQ, age and ‘stage of life’ influences on CQ development, and the correlation these respondents felt exists between EFL teacher qualities and CQ capabilities.

Ce travail porte sur des aspects souvent oubliés de l'expatriation : les réactions des individus. A partir des théories du « coping » (faire face), et de la collecte de 559 questionnaires, les actions et cognitions des expatriés sont examinées au sein de trois essais – deux portants sur les facteurs qui affectent ces réactions, et le troisième sur leurs conséquences.Le premier essai étudie le soutien social organisationnel et révèle que le supérieur de l'expatrié possède une influence émotionnelle : son soutien facilite l'acceptation et la réinterprétation positive des difficultés auxquelles l'expatrié fait face. L’aide provenant des pairs a des conséquences plus instrumentales, favorisant la recherche d’informations et de conseils.Le second essai montre que différentes catégories d’expatriés réagissent différemment aux défis de l’expatriation : les femmes ont davantage recours à du soutien social, et ont plus de facilité à accepter leur expérience et à la voir de manière positive que les hommes. Les jeunes ont davantage de risque de consommer alcool et drogues que leurs aînés, et les expatriés ayant initiés eux-mêmes leur expatriation ont des réactions plus émotionnelles que les expatriés classiques. Enfin, dans un troisième travail l’influence des réactions des expatriés sur leur adaptation est examinée. Il en ressort notamment le rôle positif des réactions d’acceptation, ainsi que les risques à limiter ou arrêter ses efforts. / Some individuals enjoy their expatriation to the point of being reluctant to eve come back to their home country, but some experience terribly hard times. This research seeks to advance knowledge in the understanding of this variance by applying coping theory and methodologies. Three essays based on 559 questionnaires. Filled out by expatriates examine expatriate reactions. The first two aim to uncover antecedents of individual behavior ad cognitions abroad, while the third essay investigates the effectiveness of these reactions.The first essay focuses on the role of organizational social support and shows that supervisor’s influence is emotional, facilitating emotion-focused engagement coping reactions, such as acceptance or positive reappraisal, whereas peer support is more instrumental, easing the search for useful information and advice.The second essay focuses on expatriate categories that have been neglected for a long time in research: the self-initiated, female and young. This work shows that women use more social support and display more acceptance and positive reappraisal to face the problems of expatriation, the young are more at risk of drinking alcohol and taking drugs, and self-initiated expatriates have more emotional reactions than organizational ones.Finally, the third essay analyzes coping consequences. It notably shows that being able to realize and accept expatriation hardships (acceptance) facilitates adjustment. It also appears that giving up trying to solve the problems one is face with a dangerous reaction, jeopardizing professional and cross-cultural adjustment.

Globalization and international business increasingly require the services of skilled expatriates in overseas offices. Over the past 50 years, numerous studies have focused on various factors affecting expatriate adjustment, primarily through quantitative research, reaching no conclusions on what factors in cross-cultural training would guarantee expatriate success. Expatriate failure has high personal and organizational costs. The purpose of this study was to use the qualitative methodology of narrative inquiry to investigate the adjustment, transition, and repatriation experience as a holistic process. Two theoretical constructions, Bandura's social learning theory, applied to the learning process in an international assignment, and social identity theory, represented key factors in the expatriate experience. The overarching research question investigated the distinct factors that contributed to the overall success or failure of an expatriate. Narrative inquiry, and open-ended questions, allowed the participants to reveal their stories. Participants (N = 14) were selected using criterion and convenience sampling. Interviews were recorded, transcribed, and coded into themes using an iterative process. Results established weak organizational support in the preparation and repatriation stages. Participants considered their assignments a success and exhibited strong self-efficacy and internal locus of control. The need for successful expatriate performance will continue to increase with globalization; findings in this study can contribute to the training, support, and repatriation of employees. The potential for social change includes the improvement in global business functioning and international understanding.

Despite having produced an impressive body of work and having been well-received in his lifetime, the career of nineteenth-century American expatriate artist Walter MacEwen has received virtually no scholarly attention. Assimilating primary-source materials, this thesis provides the first serious examination of MacEwen's life and career, thereby providing insight into a forgotten episode in American art.

I denna uppsats studeras användandet av traditionella och icke-traditionella expatriatuppdrag. Uppsatsens frågeställning är: I vilken utsträckning kan syften med traditionella expatriater uppfyllas av icke-traditionella uppdrag? Detta undersöks genom en kvalitativ studie på ett multinationellt företag som länge arbetat med expatriater. Resultatet visar tydliga exempel på hur externa faktorer samt organisatoriska- och individuella drivkrafter påverkar expatriatuppdrag när det kommer till dess syfte och/eller uppdragstyp. Resultatet visar också att flera av de syften som forskare presenterat för traditionella expatriater identifierats inom vissa icke-traditionella expatriatuppdrag. Utöver detta påträffas syftet att minska risken för konflikter som kan uppstå till följd av kulturella skillnader. Detta visade sig endast kunna uppfyllas av traditionella expatriatuppdrag, vilket motiverar att icke-traditionella uppdrag i liten utsträckning kan uppfylla traditionella uppdrag. Däremot visar studien en pågående trend mot ett minskande av traditionella expatriatuppdrag och en större acceptans gentemot alternativa uppdrag. / This paper aims to examine the employment of traditional long-term and non-standardized expatriate assignments. The question posed is: To what extent can the aims of traditional long-term assignments be reached with non-standardized assignments? To do this, the authors have performed a case study of a multinational company with a long history of employing expatriates. The theoretical framework for the study was devised by focusing on factors considered to affect the purposes and design of expatriate assignments. The results clearly demonstrate, through the examples presented, how external factors, together with organizational and individual motivations, influence the design of expatriate assignments, in terms both of the purpose and the type of assignment chosen. Similar goals with expatriates have been identified within some non-standardized expatriate assignments. Further to discussing these goals, the paper also discusses the aim of reducing the risk of conflict arising through cultural differences. As this only turned out to be relevant in the case of traditional long-term assignments, one may assert that non- standardized assignments can fulfil the goals of traditional long-term assignments to a limited extent only. Furthermore, the study demonstrates an ongoing trend towards a reduction in the use of traditional long-term assignments, and a growing tendency to accept alternative non- standardized assignments.

Mémoire numérisé par la Direction des bibliothèques de l’Université de Montréal / Particular interest to expatriate adaptation on the assignment is explained by the globalization of business and the necessity to catch growing opportunities on the international market with the help of qualified and effective human resources. The researchers try to identify the antecedents of successful international assignments (Black, Gregersen, and Mendenhall 1992, Parker and McEvoy 1993) and to provide the evidence of cross-cultural training utility for expatriate adaptation and performance in the host country (Deshpande and Viswersvaran 1992, Earley 1987). D However, according to the literature, only 30-45% of American multinational corporations provide cross-cultural training to their expatriates. The effectiveness of cross-cultural training and its different components as well as its prevalence in Canadian multinational companies remain under-explored. Reported in the literature results concerning the impact of some individual, family-related and host country characteristics on expatriate adaptation are contradictory. In this study the attempt was made to investigate the importance of crosscultural training and previous international and cross-cultural experience of expatriates for their adaptation in the host country. The influence of several intermediate factors (personality, demographic, family characteristics and adaptation, job, host country and expatriate community characteristics) on expatriate adaptation was also examined. The concept of expatriate adaptation was divided into three facets: general, interaction, and work adaptation. The population of this study was represented by 140 expatriates working for one division of Canadian multinational company. The data was collected between October 2000 and February 2001. Twenty three valid questionnaires were received. 3 The results demonstrated that cross-cultural training of expatriates was not a commonly used practice and, even when provided, had no, or in some components, had a negative impact on expatriate adaptation. At the same time, cross-cultural training was perceived as important by the expatriates. Previous international and cross-cultural experience were reported by the majority of expatriates. While previous international experience was found to be negatively associated with expatriate adaptation, previous cross-cultural experience had a positive impact on the dependent variable. Positive family relations, family support, favorable family perception of the relocation, successful family adaptation in the host country and knowledge of the host country predominant language turned out to be the most important antecedents of effective expatriate adaptation. Young age, personal characteristic self-efficacy and greater hierarchical position on the assignment were predictors of a better expatriate adaptation. Longer international assignments were associated with worse expatriate adaptation. Meanwhile, marital status of expatriates, level of education completed and importance of expatriate community in the host country were not related to any facet of expatriate adaptation. The assumption about positive relationship between expatriate adaptation and expatriate effectiveness on the international assignment was empirically confirmed in this study. 0 The results of this study contribute to a better understanding of the relationship between expatriate adaptation and expatriate performance on the assignment and mark out the role of some antecedents of successful expatriate adaptation. Though no positive relationship has been found between cross-cultural training and expatriate adaptation the importance of cross-cultural training should not be eliminated. The proper content of training, the right moment of its implantation and corresponding intensity can affect significantly adaptation of expatriates on their first assignment and increase adaptation of those with previous experience of international relocations.

This study addressed three research objectives related to non-Muslim nurses’ experiences providing health care to Muslim patients in Saudi Arabian hospitals. These objectives included: first, understanding what it is like to care for Muslim patients considering both religion and culture; secondly, exploring what it is like being cared for by non-Muslim nurses. In order to address these objectives, the study has employed a qualitative approach, represented in hermeneutic phenomenology. The target groups in this study were Muslim patients and non-Muslim nurses who were interviewed using interviews and focus group discussions. The study found that religious, cultural and linguistic factors have a negative effect on non-Muslim nurses’ experience of care in Saudi Arabia, which included a personal impact, and a practical impact resulting from working practices. However, the results indicated that nurses had some problems with family members who interfered in decisions related to patients, and that they also encountered disrespect from patients’ relatives and friends. The study results indicated that non-Muslim nurses, to some extent, have an understanding of the different aspects and practices of Islam, such as praying, fasting and spirituality. The study results also revealed a significant relationship between spirituality (Islamic faith) and the provision of health care. Nurses believe that religious and spiritual practices have an effect on care. However, they failed to understand the importance of religion and spirituality to Muslims in general and patients in particular. The lack of training and orientation concerning specific issues of religion and culture negatively affected not only the communication between nurses and patients, but also the provision of health care. It was envisaged that this study would have a positive impact on the delivery of nursing training and education, because it highlights the need to tailor this to specific contexts. The study distinguishes itself from other studies conducted in the same field by investigating non-Muslim nurses’ and Muslim patients’ confusion between religion and culture. The study stressed an overlap between religion and culture in Saudi society, which consequently affected nurses’ provision of health care. It was essential in this study to investigate the differences between religion and culture, to see of non-Muslim nurses would understand religion and culture are not the same; while in some cases they complement one another, in other cases they contradict. Furthermore, the study addressed the issue of professionalism when caring for Muslim patients’ and non-Muslim nurses’ point of view. Although nurses claimed to provide healthcare in professional way, they were not fully aware of Saudi local culture or the impact of religion on patient’s daily life It can be concluded, in general, that non-Muslim nurses are facing challenges to providing healthcare to Saudi Muslim patients, due to a lack of understanding of the importance of cultural values and religious practices, and the lack of training and alignment on such issues.

Title: Selection of Local and Expatriate Managers of MNEs in the Post-Entry Phase Authors: Rebecka Nilsson and Tilda Nithenius Level: Master thesis, 30 HP Keywords: Post-Entry Phase, Managerial Selection Strategy, Foreign Activities, Multinational Enterprises, Local Manager, Expatriate Manager     Background: The internationalization of companies contributes to competitive advantage as well as challenges for the companies. In foreign activities enterprises exist in different phases, which might have an impact on the management requirements. This makes the strategy of managerial selection relevant because it will ease the overall foreign activities.     Research Question: Which are the underlying factors that influence the selection of host-country managers in the post-entry phase?   Purpose:The purpose of this study is to develop the understanding for companies’ managerial selection strategies in the post-entry phase. In addition, the purpose of this study is to develop a model that will work as a theoretical guideline for managerial selections.   Theoretical Framework:Theories of firms’ internationalization process, different phases for companies that operate internationally and challenges for companies operating abroad, are presented. Further theories of managerial selection, international human resource management and management of international companies are discussed.     Methodology:This study is made with a qualitative research method and a multiple case-study design, with an abductive approach. Eight Swedish companies operating in China were interviewed through semi-structured and low standardized interviews. The respondents from the companies are top managers operating in China.   Findings:There are three underlying factors; trust, knowledge gap and legitimacy, that influence the managerial selection of host-country managers in the post entry-phase. Each underlying factor is indirect influenced by different factors. The underlying factors are also all influenced by an overall factor, social capital. This study implies that the selection of managers, except top managers, changes in the post-entry phase compared to the entry-phase as they recruit host-country nationals.

published_or_final_version / Architecture / Doctoral / Doctor of Philosophy

This thesis examined to what extent a particular class of highly mobile professionals has internalized the contemporary discourse of corporate global nomadism, proposed by the researcher as an example of the kind of corporate discourses that are emerging to encompass the ideology of neoliberalism and which are inscribed in a particular genre of popular managerial and globalization literature through prescription of ideal attitudes and forms of behaviour. The researcher selected a representative sample of corporate texts that comprises books by management gurus and popular writers on globalization and corporate websites by consultancy firms, and collected personal narratives or life stories from a sample of professionals who in the pursuit of work have relocated internationally more than once. These texts were cross-analysed to identify how the discourse of corporate global nomadism is manifested, whether in similar or contradictory ways. This analysis combined the methodological framework of critical discourse analysis with narrative analysis, with a particular emphasis on deconstruction and intertextuality. A characteristic feature of this study is the use of online communication technologies to encompass research participants who are geographically dispersed. The principal original contribution to knowledge of this dissertation is the relationship made between the contemporary discourse of corporate global nomadism and the ideology of neoliberalism. The methodologies and methods used in the elaboration of this research are also important contributions. The most prominent finding of this study is that the attitudes of the research participants towards their own mobility are contradictory as their self-representation from the standpoints of the context of work and the private sphere are discursively confronted. This dissonance in the narratives represents struggles in the life of the research participants as they attempt to meet corporate demands for continuous global mobility. The findings of this study show that despite the persuasive power of certain corporate discourses they are not passively assumed by individuals, meaning that the hegemony of neoliberal capitalism as a dominant ideology underlying modern organizations is not absolute, because individuals consciously or subconsciously resist and challenge the messages it conveys.