This thesis explores the intersection of Artificial Intelligence (AI) and User Experience (UX)design, aiming to leverage AI capabilities to enhance the overall user experience designprocess. The research included user interviews, data collection, and the usage of AI toolsto enhance efficiency. The collaboration with a company provided insightful informationand directed the research toward investigating AI capabilities in UX design. The studyclarifies the advantages of AI design tools, their impact on the UX design procedure, and thepossibility of further developments. It ends by introducing the AIUX app concept, whichprovides a streamlined and collaborative approach to UX design. The results highlightthe significance of a balanced approach, where AI enhances rather than replaces humancreativity and invention. As AI technology develops quickly and is increasingly included indesign tools, this thesis offers a starting point for further study.

In this study the subject of ethics is examined, more specifically how ethical consideration might change for UX-designers when working on artificial intelligence. With the introduction of new, powerful AI tools such as chatGPT and Midjourney, these tools are finding their way into the hands of users all around the world. This being the case, ethical consideration in UXdesign is of great importance, as it is this discipline which shapes products for the needs of the consumer. The aim of this study is to examine how ethical considerations in UX-design for artificial intelligence tools might differ from traditional UX-practise. It is an important field to examine, as little to no prior research has been conducted on the intersection of ethics, user experience design, and artificial intelligence. Initially, a literature review was conducted in order to situate this study in the current field of similar research. Thereafter theories on ethics are presented to facilitate the coming discussion. A qualitative methodological approach was chosen as suitable for the study. By conducting a small-N-study and semi-structured interviews with design practitioners, as well as an AI expert, data was gathered on ethics, UXdesign, and artificial intelligence. This data was then analysed through text analysis and the interpretative research paradigm in order to identify patterns and themes. Four main themes are identified and presented, as well as discussed. The findings of the study show how aspects that have traditionally been connected to the technical development of artificial intelligence are of great relevance to the discipline of UX-design as well. These aspects; responsibility, explainability, and transparency, must be taken into account by design practitioners in design work for artificial intelligence in order to transfer knowledge of the tool onto the user. The findings of this study contribute to the intersection of knowledge of ethics, user experience design, and artificial intelligence by showing how the concept of responsibility in artificial intelligence is of equal importance to design practitioners. Furthermore, it also show that the concepts of explainability and transparency, which have hitherto been exclusive to the realm of AI-development, are applicable in design work. Additionally, based on these findings a prototype framework for the development of ethical guidelines for design practitioners in artificial intelligence is proposed. As for future work in the field, it would be of value if future studies would interview design practitioners with more professional experience of design in artificial intelligence, as well as confirm the findings of this study through the use of other methodologies through method triangulation.

The motivation of this work focused on inspiring the understanding of emotions and the ability to name them precisely to improve self-awareness and well-being. Through an online survey, competitor analysis, customer journey map, and interviews it was clear that the chosen target group of young people do not feel fully confident in understanding their emotions and lacked emotional vocabulary. With these results in mind, several concepts were developed. Due to users’ needs the mobile application was chosen as a platform to create an experience to learn emotional vocabulary. As a result, the interactive prototype was created to transform the learning experience into an engaging application to learn emotions definitions, connections, and their application to everyday life. The interactive prototype was tested on potential users and the results were positive. This in turn might be a first step in forming strategies to improve understanding of emotional vocabulary. / <p>Examensarbetet är utfört vid Institutionen för teknik och naturvetenskap (ITN) vid Tekniska fakulteten, Linköpings universitet</p>

Sedan 2012 har frivilliga sammhällsmedborgare fått utbildning via sin lokala räddningstjänst för att kunna åka på räddningsinsatser som en första insats innan räddningstjänsten hinner fram till platsen. Dessa frivilliga personer benämns som civila insatspersoner (CIP) och finns på ett 20-tal räddningstjänster runt om i Sverige, främst på landsbygden. CIP kan idag få larm om uppdrag genom tre olika system, SMS-listor, SOS.larm-appen och Safeland-appen. Den här studien har undersökt de olika systemen utifrån ett användarcentrerat perspektiv, vilket har gjorts genom en förebildsanalys och användarintervjuer som evaluerats med en tematisk analys. Genom en UX-designprocess förankrad i research through design (RtD) har en prototyp innehållandes nya designförslag tagits fram med ett fokus på användarnas behov. Utöver prototypen har fyra designinsikter om applikationer designade för CIP sammanställts: effektivitet, gemenskap, säkerhet och individualisering. Resultatet visar på att designförslagen och insikterna kan bidra till forskningsområdet och den fortsatta utvecklingen av appar för CIPar, dock är de i behov av ytterligare utvärdering innan deras tillämpbarhet kan säkerställas.

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Speech recognition has existed for a long time in various shapes, often used for recognizing commands, performing text-to-speech transcription or a mix of the two. This thesis investigates how the input affordances for such speech based interactions should be designed to enable intuitive engagement in a multimodal user interface. At the time of writing, current efforts in user interface design typically revolves around the established desktop metaphor where vision is the primary sense. Since speech recognition is based on the sense of hearing, previous work related to GUI design cannot be applied directly to a speech interface. Similar to how traditional GUI’s have evolved to embrace the desktop metaphor and matured into supporting modern touch based experiences, speech interaction needs to undergo a similar evolutionary process before designers can begin to understand its inherent characteristics and make informed assumptions about appropriate interaction mechanics. In order to investigate interface addressability and affordance accessibility, a prototype speech interface for a Windows 8 tablet PC was created. The prototype extended Windows 8’s modern touch optimized interface with speech interaction. The thesis’ outcome is based on a user centered evaluation of the aforementioned prototype. The outcome consists of additional knowledge surrounding foundational interaction mechanics regarding the matter of addressing and engaging a speech interface. These mechanics are important key aspects to consider when developing full featured speech recognition interfaces. This thesis aims to provide a first stepping stone towards understanding how speech interfaces should be designed. Additionally, the thesis’ has also investigated related interaction aspects such as required feedback and considerations when designing a multimodal user interface that includes touch and speech input methods. It has also been identified that a speech transcription or dictating interface needs more interaction mechanics than its inherent start and stop to become usable and useful.

In the era of experience economy, how best to deliver memorable and exciting customer experiences has become a key issue for service providers. This research aims to build a systematical, quantitative and expectation-based mechanism to design and manage service experience and operation for cyber-physical services. Consequently, this study not only analyzes and synthesizes the critical factors by reviewing literatures (that is, customer expectation, service operation and customer emotion) within the background of service science but also establishes a conceptual theoretical framework for designing satisfactory service experiences. Furthermore, this study presents a concept of the Exquisite Technology and a service system (i.e. U2EX) with a customer expectation management engine (including five core methods, Hawk-Dove game, Coopetition, PSO, FCM and expectation measurement model) in the exhibition context to demonstrate the feasibility of implementing the notions of customer expectation management and service experience design. Besides, we integrate the expectation theory with the emotion theory to build a theoretical concept and employ a multimethod (including a single case study, interviews, simulations and questionnaire surveys) to test the relations and research propositions of the theoretical concept. The research results show positive evidences to support our developed theoretical concept. The customer expectation measurement model is one critical element of the proposed engine that can help service providers understand and quantify customer expectation in dynamic and real time environments for appropriate service experiences based on the systematical and theoretical groundings (i.e. Fechner’s law and operation risk). Hence, we use the simulations to verify the reliability of the customer expectation measurement model. Meanwhile, this research also conducts simulation experiments of Hawk-Dove game, PSO, FCM and Coopetition methods to have preliminary evidences for supporting the proposed mechanism. Thus, service providers provide customers with high-quality service experiences to achieve customer satisfaction and co-create values with customers through meticulous service experiences design approaches. The proposed mechanism of expectation-based service experience and operation design and management has been demonstrated in the exhibition service sector. We would like to apply the advantage and usage of the proposed mechanism to the other feasible domains and service sectors. Consequently, this study proposes a S-D based input-output analysis approach in order to find the potential fields that can also adopt the proposed mechanism by measuring the effects of technology spillovers.

The purpouse of this study is to find out how and if a Content Managment System (CMS) can benefit from applied User Experience Design (UX). A work project has been executed where a client wanted the students to create a user friendly CMS for adding content to a global hotel review site. A prototype of a CMS was created based on literature studies about UX and CMS. The prototype of the user friendly CMS was then tested through user tests and interviews with key users. After input from the key users the prototype was changed until the users were satisfied with it.