In the book of ¡§The Practice of Management¡¨, Peter Drucker(1989) mentioned, that the quality and performance of managers determine the fate of the company. Indeed, the faster the world changes, the more significant the role managers play is.) Especially, the middle/ high level managers, who highly involve and participate in the organization, play the pivotal roles. The case company has been growing up during recent years, and the demand for the middle/high level managers is very great. So, whether the managers have the appropriate management ability will be the focus of training programs. As a result, the study constructed the management competency model for the case company via Analytic Network Process (ANP). Besides, this model provided the clear criterions that could help the case company to select and train the middle/high level managers. The findings are listed as bellows¡G 1. Confirming key management competence items for the middle/high level managers, and built up an analysis framework. Therefore, the case company would figure out important key items to improve the efficiency of selection and work performance. 2. Deciding the criterion and authority for each management competency index with Analytic Network Process. The result considered depending relationship between indices correspond with practice, clearly numerical data also help to reduce uncertain in decision process. 3. The study constructed the management competency index, and according to the result of the test, this model could correctly identify the middle/high level managers with brilliant performance.

Approach to the Influencing Factors of Partnership in E-Marketplace Abstract In light of the inter-dependency between emerging technology and inter-organizational relationship, an initial research framework is built upon the spirit of Adaptive Structuration Theory. This research aims to explore the influencing factors of three-phased partnership in e-marketplace. As a result, through literature review and expert interview, the framework is verified and presented as the research model. An empirical study is conducted to verify the research model. Through literature review, expert depth interview and questionnaire survey, the viewpoints from practical experts, leading companies in IT industry, and management level are generalized. The forecast of prospective relationship style of partnership in e-marketplace is also constructed in this study. By means of the comparison among those surveyed groups, the common points are explored, as well as the differences. Key words¡GAdaptive struturation theory, E-marketplace, Partnership, Fuzzy Delphi method.

Labor conflict mediators play a very important role during the process of labor dispute resolution; their competence will help enhance the quality of labor dispute mediation and improve the relationship between labor and management. The main purpose of this research is to probe into the criteria that labor conflict mediators should possess. Based on the Competence Theory, this research collects opinions from experts and scholars and utilizes Fuzzy Delphi Method and Analytic Network Process respectively to construct a competence-based model to select labor conflict mediators. Results are achieved as follows: 1. To firmly establish critical competence items and definition of labor conflict mediators, including practical experience, problem resolution, professional expertise, fairness and objectivity, integrity, thinking and judgment, and investigation ability, in order to set up the hierarchical structure of competency indices. 2. In consideration of the dependency relation among principles of competency, this research utilizes Analytic Network Process to systematize decomposition and quantify judgment, in order to firmly establish the weight of competency indices, as well as to construct a competence-based model with an evaluation standard of weight to select labor conflict mediators. 3. Through the empirical study, the competence-based model to select labor conflict mediators which is constructed in this research can effectively discriminate outstanding labor conflict mediators. 4. The competence-based model developed in this research to choose labor conflict mediators utilizes the following procedures: (1) collate the competence indices; (2) To utilize Fuzzy Delphi Method to identify critical items of competence; (3) To utilize Analytic Network Process to firmly establish the weight of competence items; (4) To develop the competence-based model; (5) To examine the effectiveness of competence-based model.

[pt] Atualmente, na era da quarta revolução industrial, também conhecida como Indústria 4.0 (I4.0), a tecnologia Robotic Process Automation (RPA) tem sido considerada uma importante ferramenta de transformação digital em operações e cadeias de suprimentos, em função da sua abordagem leve para automatizar e otimizar tarefas repetitivas, agilizar e aprimorar os processos internos, e controlar processos de negócio de ponta a ponta, o que permite a redução de custo e do risco operacional. Impulsionado pelo COVID-19, o mercado de tecnologias RPA continua sendo um dos segmentos que mais cresce no mercado de software corporativo. Entretanto, na literatura acadêmica ainda há poucos trabalhos referentes ao tema RPA com a abordagem voltada para a cadeia de suprimentos, ainda que seja cada vez mais utilizado na área de compras com foco na automatização dos processos. Além disso, apesar de existirem modelos de aceitação de tecnologia (e.g., TAM e TAM2), que possuem critérios relevantes para apurar a inovação, ainda existem poucos estudos que combinem esses critérios com métodos de apoio multicritério a decisão para propor uma metodologia mais robusta para seleção de tecnologias na era I4.0. E, pela análise da literatura ainda não há pesquisas relacionando critérios para adoção de tecnologias RPA e abordagem multicritério em grupo pelas lentes da teoria da difusão da inovação. Diante disso, o objetivo desta pesquisa é propor uma metodologia para avaliação de plataformas de RPA no contexto da I4.0 e pelas lentes da teoria da difusão da inovação. Esta metodologia é testada a partir da seleção de uma plataforma de RPA para aplicação no processo de compras de uma empresa operadora offshore de petróleo, gás e energia eólica. A metodologia da pesquisa envolve métodos mistos, com abordagem multicritério em grupo, a qual combinou dois métodos: Fuzzy Delphi e AHP-express, e a coleta de dados através de questionários estruturados elaborados a partir dos relatórios das empresas de consultoria Gartner (2021) e Forrester (2021) referentes as plataformas de RPA presentes no mercado. Os resultados da pesquisa indicaram que a plataforma de RPA Workfusion foi a melhor plataforma a ser aplicada na área de compras da empresa, o que pode estar relacionado a sua boa performance nos critérios: processamento de dados estruturados, automação assistida e aplicativos de RPA desenvolvidos para usuários de front-end. Por outro lado, a plataforma de RPA Blue Prism foi a pior avaliada, possuindo baixa pontuação nos critérios: disponível na cloud, dashboards integrados e automação autônoma. Assim, do ponto de vista prático, o trabalho contribui com uma nova metodologia seleção de plataformas de RPA para o setor de compras, a qual possui relevância para literatura acadêmica e traz a sua contribuição para indústria que em futuros estudos, deve ser aplicada a mais empresas da indústria de petróleo, gás e energia eólica. / [en] Today, in the era of the fourth industrial revolution, also known as Industry 4.0 (I4.0), Robotic Process Automation (RPA) technology has been considered an important tool for digital transformation in operations and supply chains because of its lightweight approach to automate and optimize repetitive tasks, streamline and improve internal processes, and control end-to-end business processes, which enables cost and operational risk reduction. Driven by COVID-19, the market for RPA technologies continues to be one of the fastest growing segments in the enterprise software market. However, in the academic literature there are still few works referring to the RPA theme with the approach focused on the supply chain, even though it is increasingly used in the purchasing area with a focus on process automation. Moreover, despite the existence of technology acceptance models (e.g., TAM and TAM2), which have relevant criteria to assess innovation, there are still few studies that combine these criteria with multicriteria decision support methods to propose a more robust methodology for technology selection in the I4.0 era. And, from the literature review there is still no research relating RPA technology adoption criteria and group multicriteria approach through the lens of innovation diffusion theory. Given this, the objective of this research is to propose a methodology for evaluating RPA platforms in the context of I4.0 and through the lenses of innovation diffusion theory. This methodology is tested from the selection of an RPA platform for application in the procurement process of an offshore oil, gas and wind energy operating company. The research methodology involves mixed methods, with a group multicriteria approach, which combined two methods: Fuzzy Delphi and AHP-express, and data collection through structured questionnaires elaborated from the reports of the consulting companies Gartner (2021) and Forrester (2021) regarding the RPA platforms present in the market. From the research results, the RPA platform Workfusion was selected as the best platform to be applied in the purchasing area of the company that is the object of study, due to its good evaluation in the criteria: structured data processing, assisted automation and RPA applications developed for front-end users, however the RPA platform Blue Prism was in the lowest level of the ranking of the 14 RPA platforms evaluated, due to its low score in the criteria: available in the cloud, integrated dashboards and autonomous automation. Thus, from a practical point of view, the work contributes a new methodology for selecting RPA platforms for the procurement industry, which has relevance for academic literature and brings its contribution to industry that in future studies, should be applied to more companies in the oil, gas and wind energy industry.

The semiconductor industry plays an important role in the economic development of Taiwan. Under continuous technology advancement and global division of labor, the industry relies on high performance teams consisted of outstanding talents for competitiveness. However, the mere clustering of talents is not guarantee for high performance. The manager plays a critical role in the organization. Therefore, the selection and cultivation of the manager is a challenging issue to the organization and the human resource manager. This study employed questionnaire survey and literature review to study a case company in the semiconductor assembly and testing industry. There were totally 51 copies issued for Manager level (42 copies were collected) and 17 copies issued for Director level and above (16 copies were collected). It used Fuzzy Delphi Method to discuss the management competency evaluation indices of the case company, and used the Fuzzy Analytic Hierarchy Process of Multi-Criteria Decision Making Methods to construct a management competency assessment model. The model is used for decision-making on talents, and explores the current talents cultivation system, in order to discuss the practice of cultivating talents with management competency as successors. This study used Fuzzy Delphi Method, Fuzzy Analytic Hierarchy Process, and single case research method to analyze and investigate the case company. The findings are as follows: 1. The priority of importance of management competency assessment indices for different levels of management. There are 5 indices and 24 sub-indices. The importance analysis shows the priority of important management skill of different management levels, according to their weight ranking for leadership cluster, personality cluster, personnel communication cluster, business administion cluster and operation execution cluster, in order to show the difference in demand for management competency at different levels. 2. Establishing weight system for the management competency assessment indices The results of the weight system show the relative importance of the assessment indices for the reference of management competency related activities and basis for managers in screening. 3. Practice of cultivating talents with management competency as successors The discussion on the system employed by the case company show the feasibility of the practice of cultivating talents with management competency as successors, and suggestions are provided for future system.

本研究旨在建構台灣地區大學排名指標，並藉以評估大學辦學品質。研究方法部分，先以文獻分析歸納出大學排名指標之九大構面與六十八項指標，再以專家問卷以及模糊德菲術問卷進行調查。模糊德菲術調查樣本為二十位高等教育學者與行政首長，本研究透過三角模糊數整合專家對指標重要性之看法並篩選指標項目，最後以歸一化之方式求得各構面以及各項指標權重，完成台灣大學排名指標體系。根據研究之結果與分析，歸納主要結論如下： 一、本研究建構之台灣地區大學排名指標，含九大構面共29項指標。 指標九大構面依權重高低依序為： 教師素質(12.7%)、學校課程與教學 品質(12.5%)、研究表現(11.7%)、大學聲望(11.6%)、學生素質(11.5%)、 學生與畢業校友表現(11.5%)、學校資源(10.0%)、國際化(9.7%)、校園弱勢關懷(8.8%)。 二、教師素質構面共包含三項指標：具博士學位之專任教師比例(4.4%)、專 任教師中教授所佔比例(4.2%)、專任教師比率(4.1%) 三、學校課程與教學品質構面共包含兩項指標：師生比(6.5%)、大學生對大學課程的評價(6.0%) 四、研究表現構面共包含八項指標：全體教師平均獲得研究獎助數(1.5%)、曾獲國家層級學術獎項之教師比率(1.5%)、具全國性專業學會院士成員身分之教師比例(1.5%)、全體教師在Nature、Science刊物，SCI、SSCI、TSSCI、EI以及A&HCI收錄期刊之論文發表平均數(1.4%)、全體教師在Nature、Science刊物，SCI、SSCI、TSSCI、EI以及A&HCI收錄期刊之論文平均被引用次數(1.5%)、全體教師刊載於國內有外審制度期刊與研討會之論文平均數(1.4%)、全體教師發表於國際研討會之論文平均數(1.5%)、全體教師教師專書出版之平均數(1.4%) 五、大學聲望構面共包含三項指標：國內學術同儕聲望調查(4.0%)、雇主對畢業生之滿意度評價(3.8%)、畢業生對母校評價(3.9%) 六、學生素質構面共包含兩項指標：新生甄選入學接受率(4.9%)、以考試分發入學新生之學科測驗平均成績(6.6%) 七、學生與畢業校友表現構面共包含三項指標：五年內學生贏得全國性學術獎項數(3.7%)、該年度畢業生就業(畢業六個月內覓得全職工作)及繼續唸研究所的比例(4.1%)、學以致用率(3.7%) 八、學校資源構面共包含兩項指標：每生之學校年度經費總額平均(4.8%)、每生平均年度學校圖書設備經費(5.2%) 九、國際化構面共包含三項指標：以華文以外領域為主修之國際學生比率(3.2%)、國際教師比率 (3.0%)、全校國際合作計畫件數(3.5%) 十、校園弱勢關懷構面共包含三項指標：招收弱勢學生(2.8%)、大學生平均在校工讀時數(2.7%)、學校年度經費作為清寒學生補助之比例(3.3%) 最後，本研究依研究結果分別提出以下建議： 一、對高等教育主管機關之建議 二、對進行、發布大學排名者之建議 三、對排名資料使用者之建議 四、對未來研究之建議 / The purpose of this study is to construct the Taiwan university ranking indicators which aim to evaluate the education quality of universities. As for research methods, by means of literature review, 68 indicators within 9 main dimensions had been organized as a raw model of Taiwan university ranking indicators based on which the Fuzzy Delphi questionnaire was developed and the survey was conducted with the sample size of 20 higher education experts. Symmetric triangular fuzzy number then was used to analyze experts’ opinion on the importance of each indicator and to help indicator selection. At last stage, normalization of fuzzy number’s total score determined the weight of each dimensions and indicators; accordingly, the Taiwan university ranking indicator system was constructed. The main conclusions are as follows： 1.The Taiwan university ranking indicator system consists with 9 dimensions and 29 indicators in total. The 9 dimensions are: faculty quality(12.7%), curriculum and teaching(12.5%), research(11.7%),reputation(11.6%), student selectivity(11.5%), performance of students and graduates (11.5%), financial resources(10.0%), internationalization(9.7%), inclusiveness(8.8%). 2.The dimension of faculty quality consists with： percent of full-time faculty with top terminal degree(4.4%), percent of full-time faculty as professor(4.2%), percent of full-time faculty(4.1%) 3.The dimension of curriculum and teaching consists with：staff:student ratio (6.5%), student evaluation of course(6.0%) 4.The dimension of research consists with：research grants per academic staff member(1.5%), percent of academic staff member with National Faculty Awards(1.5%), percent of academic staff member with Academy membership (1.5%), publications on Nature, Science, SCI, SSCI, TSSCI, EI and A&HCI per academic staff member (1.4%), citations per article on Nature, Science, SCI, SSCI, TSSCI, EI and A&HCI (1.5%), articles in peer-reviewed journals per academic staff member (1.4%), articles in international conferences per academic staff member (1.5%), publications of book per academic staff member(1.4%) 5.The dimension of student selectivity consists with：Acceptance Rate(4.9%), Entry score(6.6%) 6.The dimension of reputation consists with：peer assessment(4.0%), employer assessment(3.8%), graduate assessment(3.9%) 7.The dimension of performance of students and graduates consists with：the success of the student body at winning national academic awards within 5 years(3.7%), graduate employment(4.1%), correspondent (3.7%) 8.The dimension of financial resources consists with：revenue per student(4.8%), library spent per student 9.The dimension of internationalization consists with：percent of international students (excludes those who major in Chinese) (3.2%), percent of international academic staff member (3.0%), international cooperation projects(3.5%) 10.The dimension of internationalization consists with：attract students from underrepresented groups(2.8%), working hours at school per student (2.7%), expense as subvene for the poor students(3.3%) According to the conclusions, some suggestions had been proposed： 1.suggestions for higher education administrators 2.suggestions for those who are going to conduct university rankings 3.suggestions for university ranking information users 4.suggestions for further study.

Yes / Consumers have the multiple options to choose their products and services, which have a significant impact on the pattern of consumer decision making in digital market and further increases the challenges for the service providers to predict their buying pattern. In this sense, the purpose of this paper is to propose a structural hierarchy model for analyzing the changing pattern of consumer decision making in digital market by taking an Indian context. Design/methodology/approach: To accomplish the objectives, the research is conducted in two phases. An extensive literature review is performed in the first phase to list the factors related to the changing pattern of consumer decision making in digital market and then fuzzy Delphi method is applied to finalize the factors. In the second phase, fuzzy analytic hierarchy process (AHP) is employed to find the priority weights of finalized factors. The fuzzy set theory allows capturing the vagueness in the data. Findings: The findings obtained in this study shows that consumers are much conscious about innovative and trendy products as well as brand and quality; therefore, the service providers must think about these two most important factors so that they can able to retain their consumer in their online portal. Practical implications: The analysis shows that “innovative and trendy” is the first priority factor for the consumers followed by “brand and quality” and “fulfilment and time energy.” The proposed model can help the marketers and service providers in predicting customers’ preferences and their changing pattern efficiently under vague surroundings. The outcomes of this research work not only help the service provider to update their products and services according to consumers’ needs but can also help them to increase profit and minimize their risk. Originality/value: This work contributes to consumer research literature focusing on problem evaluation in the context of changing pattern of consumer decision making in digital era.

本研究旨在建立國小學校建築用後評估指標，透過國內外相關文獻整理，初擬出國小學校建築用後評估指標，經由國內專家進行適切性問卷與及模糊德菲術問卷評估，確立國小學校建築用後評估指標與權重，以提供未來主事之校長或教育主管機關自整體規劃階段能有所依循，將有限的預算發揮滿足教育所需最大效益。 本研究建構之指標系統共為三大構面、15個向度及104個指標項目，有關指標構面、向度權重排序為： 一、「建築設計」構面權重為36.64％，各向度權重介於3.54％至8.16％之間，依序為物理環境、設計原則、戶外空間、服務空間、教學空間、行政空間。 二、「使用與維護管理」構面權重為35.30％，各向度權重介於5.03％至8.25％之間，依序為安全性、維護成本、教學設備之使用、戶外空間之使用、室內空間之使用。 三、「整體規劃」構面權重為28.06％，各向度權重介於3.51％至9.73％之間，依序為動線規劃、空間配置、量體規劃、景觀綠美化。 在個別指標項目方面，在「整體規劃」構面下順位前3名依序為「1.1.5圖書館（室）位置符合使用需求」（1.2092％）、「1.3.3校內之人、車動線規劃，有明顯區隔」（1.0639％）、「1.3.1校門、地下停車場出入口位置已考量周邊道路鄰近社區設置」（1.0379％）。 「建築設計」構面下順位前3名依序為「2.1.2校舍屋頂形式具有良好防水及隔熱功能」（1.0968％）、「2.5.4排水系統規劃良好，不會造成校內地坪或走廊積水現象」（1.0666％）、「2.1.6校舍座向已考量日照及風向配置」（1.0653％）。 「使用與維護管理」構面下順位前3名依序為「3.4.8電動門（鐵捲門）啟動時有警示訊號」（1.0762％）、「3.5.3室內無漏水情形」（1.0749％）、「3.4.2女兒牆及欄杆的高度、型式均符合安全」（1.0721％）。 關鍵字：用後評估、學校建築、模糊德菲術 / This thesis approaches to establishing some evaltuion indexes of elemantry school buildings by studying local and global bibliography or articles. Using suitable “Questionnaire Survey” and “Fuzzy Delphi” theory on local savants and scholars by POE (Post-Occupancy Evalution), this thesis proves some evaltuion indexes and weight values those are useful and consultative for presidents of elemantry school or officials in Department of Education to manage campus more safety and spend budget more efficiency. After cases studying and database analyzing, this thesis figures out 15 factors and 104 index items in 3 principals, as follows: 1. 1st principal is “Architectural Design” (values:36.64%), and the evalution factors are physical environment > design rules > exterior > service area > teaching area > administ area.(values from 8.16% to 3.54%). 2.2nd principal is “Facility Management”(values:35.3%), and the evalution factors are safety > cost > use frequency of educational facility > use frequency of exterior > use frequency of interior(values from 8.25% to 5.03%). 3.3rd principal is “Master Plan”(values:28.06%), and the evalution factors are axials plan > spatial layout > mass plan > landscaoe plan(values from 9.73% to 3.51%). The analysis results in Index Item of “Master Plan” are as follows: (1) the location of library is suitable(values:1.2092%). (2) the path of pedestrians and vehicles is separated(values:1.0639%). (3) the exit of main door and parking lot is closed to communities(valuses:1.0379%) The analysis results in Index Item of “Aechitecture Design” are as follows: (1) the roof is water-proof and heat-protect(values:1.0968%). (2) the drainage system is useful to keep floor and balcony dry(values:1.0666%). (3) the layout of buildings is caused to sun-trace and wild-direction(values:1.0653%). The analysis results in Index Item of “Facility Management” is as follow: (1) operate the rolling door within alarm(values:1.0762%). (2) the interior is leak proof(values:1.0749%). (3) the height of parapet and railing is saft(values:1.0762%). Key wrod：Post-Occupancy Evaluation, School buildings、Fuzzy Delphi

本研究在建立教師專業能力之指標，主要研究方法為文獻探討後採用模糊德菲術問卷調查法。藉由文獻探討分析主要來探討相關理論與研究成果，作為本研究的學理依據；再邀請專家對問卷指標逐一確認，以提升問卷效度，作為進一步模糊德菲術問卷的編製依據，分析專家群體意見之差異性，確認專家群體意見是否趨向一致。最後根據模糊德菲術調查問卷的最大值、最小值及最佳單一值化成雙三角模糊函數，進行量化的指標統計篩選。獲得之結論如下： 一、本研究所擬定之指標共計有：教學能力、班級經營與輔導、研究發展與進修、敬業精神與態度等四個層面；在每個層面並分別有三到四個的指標，計有十二個指標；每個指標下分別含有三到九個不等的檢核項目，共計有五十二個檢核項目。 二、本研究所建構之指標系統構面依權重高低依序前三名為教學方法（15.5％）、人際關係（11.1％）、輔導知能（7.9％）。 藉由分析討論獲得結論後，提出相關建議，敘述如下：辦理相關研習，提升專業知能；建立內省能力，提升專業形象；落實教師評鑑工作，作為了解教師績效與改進之參考；教師評鑑制度要與教師專業發展相結合；應視教育現況，建構適切之教師專業能力指標；應提供多元的課程滿足教育的專業化、多元化與國際化，並因應不同生涯發展階段的需求提供教師進修研習的課程。 / The research aimed to establish the indicators of teacher’s professional abilities. Fuzzy Delphi method was utilized for data collection after the discussion of the documents. The theoretical basis of this research was derived from analyzing the documents, discussing related theories and other research achievements. Furthermore, the research was conducted to collect experts’ opinions on the indicators in questionnaires to promote their validity, which was the main basis of compiling the Fuzzy Delphi Method questionnaires. From the questionnaires, the author could analyze the differences of experts’ opinions and confirm whether their opinions could come to agreement. Finally, based on the maximum, minimum and best single value, the author obtained the following conclusions: First, this research consists of four dimensions: teaching ability, class management and student counseling, research development and further education and professional spirits. Each dimension is composed of three to four indicators. There are twelve indicators in total. Each indicator also contains three to nine control items. There are fifty-two control items in total. Second, according to the established indicator system, the author obtains the top three indicators: teaching method (15.5%), interpersonal relationship (11.1%) and counseling competence (7.9%). After analyzing and discussion the data, the author brought up related suggestions described as follows: holding more workshops to promote teachers’ professional competence; improving teachers’ introspective ability to promote their professional images; reinforcing teachers’ evaluation as the reference for their improvements; combining teachers’ evaluation system and profession; according to the educational situation, establishing proper professional indicators for teachers; providing diverse courses and programs according to different stages of teachers’ life arrangement to reach the ideal of professional, diverse and international education.

合理科學的高級中學學校評鑑指標體系不僅是教育主管機關檢測學校辦學績效的需要，更是促進學校經營品質提高的指南。目前政府正在推動十二年國民基本教育政策，現有的高級中學學校評鑑指標體系尚存在不同教育主管機關之間的差異問題，因此，需要建構符合十二年國民基本教育實施後新的高級中學學校評鑑指標體系。 本研究的評鑑指標體系是在理性分析的基礎上，首先對指標體系構建的理論基礎、依據、原則進行分析，依據十二年國民基本教育子方案「高中校務評鑑實施方案」，並參考國際相關評鑑指標架構的經驗，確定本研究高級中學學校評鑑指標體系架構。據此擬訂高級中學學校評鑑指標適切性問卷初稿，蒐集焦點團體座談和專家問卷調查的改進建議，增刪、修正部分指標及其內涵說明。其次，依模糊德菲術問卷調查結果，以模糊權重值的高低評選高級中學評鑑指標，經歸一化處理確定權重從而建構本研究之評鑑指標體系，作為高級中學學校評鑑實施之參考。 本研究構建的評鑑指標體系分為「層面、指標及指標內涵說明」，第一級評鑑層面包括校長領導、行政管理、課程教學、學務輔導、環境設備、社群互動、績效表現七個層面。各層面所占權重分別為「課程教學」權重為20.04%、「學務輔導」權重為18.05%、「績效表現」權重為15.76%、「行政管理」權重為13.85%、「環境設備」權重為12.09%、「校長領導」權重為10.55%、「社群互動」權重為9.67%；第二級評鑑指標計50個，每個評鑑指標所占權重介於1.8%至2.2%之間。 / Reasonable and scientific senior high school evaluation indicator system not merely fulfills the need of education authorities to evaluate the performance of a school; it also guides a school in terms of enhancing the quality of school management. Currently the government has been implementing 12-year basic education, and there are disparities within the existing senior high school evaluation indicator systems employed by different education authorities. A new senior high school evaluation indicator system that will meet the need of 12-year basic education, therefore, needs to be set up. The evaluation indicator system of this study is based on rational analysis. In accordance with the “The Implementation Scheme of Senior High School Evaluation” of “12-Year Basic Education” and with reference to international evaluation indicators, this study, for one thing, analyzes the theoretical framework, bases, and principles of indicator system. A first draft of a questionnaire concerning the appropriateness of senior high school evaluation indicators is then drawn up. With the suggestions for revision deriving from the conferences of focus groups and experts’ survey, some indicators and their connotations have been added and revised. For the other thing, with the results of the survey using Fuzzy Delphi Method, the value of the fuzzy weight is normalized and used to select senior high school evaluation indicators. The evaluation indicator system of this study is thus established, which is intended to serve as a reference for the implementation of senior high school evaluation. The evaluation indicator system of this study comprises dimensions, indicators, and their connotations. The first-order evaluation dimension consists of seven dimensions, including principal’s leadership, administrative management, curriculum and teaching, guidance of student affairs, facilities, community interactions, and performance. The weight of each dimension is 0.11, 0.14, 0.20, 0.18, 0.10, 0.10, and 0.16 respectively. The second-order evaluation includes 50 indicators, and the weight of each indicator is between 1.8% and 2.2%.