本研究旨在建構我國大學教師評鑑指標，以供大學做為教師續聘和升等之參考。研究方法部分，先以文獻分析歸納出我國大學教師之三大角色構面和47項教師評鑑指標，並以專家問卷和模糊德菲術問卷進行指標的刪修和確定。接著以多元度量法和集群分析的方式整合大學教師對指標的分類，以建構評鑑構面，並利用模糊德菲術整合大學教師對指標重要性之看法，最後以歸一化之方式求得各構面以及各項指標權重，完成我國大學教師評鑑指標系統。根據研究之結果與分析，歸納主要結論如下： 一、本研究確立我國大學教師評鑑指標，為三大構面共34項指標。指標三大構面依權重高低依序為：研究構面（41%）、教學構面（35%）、服務構面（24%）。 二、大學教師評鑑之服務構面底下分為三個次構面，分別為專業性服務、一般性服務、學生指導。 三、研究構面之下權重最重的指標依次為：1-1.在原創性研究上獲得之榮譽或獎勵（佔7.78%）；1-2.在有外審制度之期刊發表論文（佔4.64%）；1-3.學術影響力（佔4.53％）。 四、教學構面下，2-1.教學內容的品質與適切性（佔3.54%）；2-2.優良教師獲獎（佔3.41%）；2-3.教學方法（佔3.14%）。 五、服務構面權重最重的指標為學生指導此一次構面下的指標3-10.指導碩士學位和博士學位學生論文（佔2.25%）權重最重，其次為專業性服務此一次構面下的指標3-1擔任專業期刊的主編或審查委員（佔2.14%）。 　　本研究依研究結果提出以下建議： 　　一、對高等教育主管機關之建議。 　　二、對大學教師之建議。 三、對未來研究之建議。 / The purpose of this study is to construct the Taiwan university faculty evaluation indicators which aim for faculty tenure and promotion. As for research methods, by means of literature review, 47 indicators within 3 main dimensions had been organized as a raw model of Taiwan university faculty evaluation indicators based on which the Fuzzy Delphi questionnaire was developed and the survey was conducted with the sample of higher education experts. Symmetric triangular fuzzy number then was used to analyze experts’ opinion on the importance of each indicator and to help indicator selection. At the next stage, we conduct a concept mapping questionnaire to collect faculty’s opinion about how many dimensions those indicators belong, and use cluster analysis to construct the dimensions of faculty evaluation. Then, we normalize symmetric triangular fuzzy number’s total score to determine the weight of each dimensions and indicators; accordingly, the Taiwan university faculty evaluation indicator system was constructed. The main conclusions are as follows: 1.Taiwan university faculty evaluation indicator system consists of 3 dimensions and 34 indicators in total. The 3 dimensions are: research (accounts for 41%), teaching (35%), and service (24%). 2.The dimension of service consists of 3 sub-dimensions, which are professional service, general service, and student counsel. 3.In the dimension of research, the indicator of honor on original research accounts for the most part (7.78%), and then the indicator of writing papers in reviewed journals accounts for 4.64%. 4.In the dimension of teaching, the indicator of the quality of teaching content accounts the most (3.54%), and the indicator of teaching awards accounts for 3.41%. 5.In the dimension of service, the indicator of advising masters’ and doctors’ theses accounts the most (2.25), and the indicator of serving as an editor or reviewer of professional journals accounts for 2.14%. According to the conclusions, some suggestions had been proposed： 　　1. suggestions for higher education administrators 　　2. suggestions for faculty members 　　3. suggestions for further study.

本研究旨在探討教育學門系所評鑑的理論和執行相關課題，並建構教育學門系所評鑑指標權重體系，提供執行教育學門系所評鑑之參考。經由文獻分析，初擬教育學門系所評鑑指標，選取系所評鑑委員和系所主管共計16人為研究對象，使用模糊德懷術建構教育學門系所評鑑指標體系架構，再以網絡分析法建立評鑑指標的相對權重體系。研究結果指出，教育學門系所評鑑指標體系包含行政管理、環境設備、課程規劃、教師教學、學生學習、專業表現、經營成效等七個向度和17個次向度與65項評鑑指標。最後，本研究針對主管教育行政機關、辦理教育學門系所評鑑單位、教育學門系所及後續研究者提出具體建議。 / The study explored the relevant theoretical foundation and practical issues about the evaluation for educational departments and graduate schools. The study also proposed an evaluation indicator weighting system for educational departments and graduate schools in higher education. By reviewing relevant academic literature, the preliminary evaluative indicators were proposed. Sixteen experts who are university program evaluators or chairpersons of departments and graduate schools were the testing samples. This study adopted the Fuzzy Delphi method to build a framework of the evaluation indicator system. In addition, the relative weight of each evaluation indicator was assessed by the Analysis Network Process. The results showed that the conceptual framework of the evaluation indicator system containing 7 dimensions, 17 sub-dimensions, and 65 indicators. The seven dimensions are administrative management, environment and equipments, curriculum planning, faculty’s teaching, student’s learning, professional performance, and operative outcomes. Finally, suggestions were proposed to educational authority, institutions of program evaluation, educational departments and graduate schools, and further researchers.

本研究旨在探討新北市地區公立國民小學在少子化趨勢下，學校規模所產生的變化情形及規模類型為何，並探求新北市國小學校最適經營規模，最後整合教育利害關係人的需求與看法，歸納出學校適正化策略，另外也進一步模擬規劃新北市三重分區學校適正化具體做法。 本研究採文獻分析法、模糊德菲法，針對新北市公立國民小學學校規模及學校配置合宜性進行探究；於101年11月共發出130份問卷，共回收問卷105份，有效問卷共92份。 本研究主要研究發現為： ㄧ、新北市公立國民小學最適經營規模為「每年級至少5~8個班」，最適合的班級規模為「每個班級16~25人」，依此原則推估新北市公立國小學校最適規模之學生總數為480~1200人。 二、新北市通學距離應定義為都市地區1公里內、偏遠地區則為2公里內較為適宜；除此之外，小學生的通學時間應以30分鐘為限。 三、新北市公立國民小學總班級數與總學生數呈現逐年下降趨勢。 四、新北市各公立國小學校規模變化有所不同，具有多元規模類型。 五、學校適正化方針之具體作法包括:擬定整體階段性計畫、維持學校適正配置、整體評估校舍建築、設置新學校、重新設定學區範圍、推估學齡人口與就學需求、召開區域性政策公聽會等。 關鍵字:學校適正化、最適經營規模、模糊德菲法 / This study aimed to discuss the change and the typology of public elementary school scales in New Taipei City due to recent declining birthrate for exploring optimal operating scale. Strategies of optimal operating scale might be summed up by integrating needs and perspectives of education stakeholders. Furthermore, concrete ways could be come up to formulate optimal operating scale of public elementary schools in the district of Sanchong in New Taipei City. It was undergoing public elementary school scales in New Taipei City and the appropriateness of school allocation by literature review method plus fuzzy Delphi method. Total 130 copies of questionnaires were sent out in November 2012, 105 copies returned and out of them 92 copies valid. The major finding would be as followed: 1. Among public elementary schools in New Taipei City, it is concluded for the optimal operating scale containing “5 to 8 classes each grade”, the optimal class scale containing “16 to 25 persons each class”, and consequently , the optimal scale of student sum containing 480 to 1200 persons in estimation. 2. Commuting distances in New Taipei City should properly define as 1 kilometer within urban areas and as 2 kilometers in remote regions. Besides, time of pupils walking to school should be within 30 minutes. 3. Class sum and pupil total among public elementary schools in New Taipei City appear downward year by year. 4. It differs and bears multi-scales of typology concerning the change of public elementary school scales in New Taipei City. 5. Some concrete ways fulfill optimal operating scale: Making overall progressive plans, maintaining school allocation of optimal operating scale, assessing overall architectures, setting up new schools, resettling school district, estimating school-age population and schooling needs, holding regional policy public hearing, etc. Key words: Optimal Scale of Schools , Optimal Operating Scale , Fuzzy Delphi Method

本研究旨在建構公立大學國際化指標。研究方法部分，先以文獻分析歸納出公立大學國際化初擬指標，再以專家適切性評估問卷及模糊德菲法問卷進行調查。模糊德菲法調查樣本為14 位學者專家，透過三角模糊數整合專家對指標重要性之看法並篩選指標，最後以歸一化法求得各指標之權重，完成公立大學國際化指標。根據研究之結果與分析，歸納主要結論 如下： 一、本研究建構之公立大學國際化指標，一級指標有5 項，二級指標 有35 項。 二、本研究建構之公立大學國際化一級指標，依權重排序依序為「研 究與學術成果」(20.70%)、「行政與環境支援」(20.34%)、「學生與教 師國際流動」(20.12%)、「學術交流與聯盟」(20.08%)及「課程與教 學」(18.76%)。 三、本研究建構之公立大學國際化二級指標，在研究與學術成果方面，以 國際合作之研究計畫案件數及金額重要性最高；在行政與環境支援方 面，以國際化業務行政人員具備外語專長之比例重要性最高；在學生 與教師國際流動方面，以攻讀學位之境外學生人數重要性最高；在學 術交流與聯盟方面，以教師擔任國際學術團體職位之數量重要性最高； 在課程與教學方面，以外語授課之課程數量重要性最高。 最後，依據研究結果分別對教育主管機關、公立大學及後續研究提出 建議。 / The purpose of this study is to construct the indicators for internationalization of public universities in Taiwan. The study is conducted by means of literature review, developeing the indicators of internationalization of public universities preliminarily, investigating the suggestion of 12 experts by questionnaire for research methods. It used Fuzzy Delphi Method. Moreover, it choosed 14 experts to show the importance of the indicators by questionnaire and qualitified the experts’ opinions and analyze the symmetric triangular fuzzy number. In the final stage, normalization of fuzzy number’s total score determined the weight of each indicator. Accordingly, the indicators for internationalization of public universities in Taiwan was constructed.The conclusions are listed below: 1. The indicators for internationalization of public universities consists 5 first level indicators and 35 second level indicators. 2. The 5 first level indicators are: research and academic achievement (20.70%), administrative and environmental support (20.34%), student and teacher mobility (20.12%), academic exchanges and alliances (20.08%), curriculum and teaching (18.76%). 3. The second level indicators are: “the number of cases and the amount of international cooperation research project”is the most important indicator in “research and academic”; “the proportion of international business staff with expertise in foreign languages”is the most important indicator in “administrative and environmental support”;“the number of foreign students enrolled in degree”is the most important indicator in “student and teacher mobility”; “teacher as positions of international academic communities”is the most important indicator in “academic exchanges and alliances”; “the number of courses taught in foreign languages”is the most important indicator in “curriculum and teaching”. To sum up, the suggestions for educational administrative institutions, public universities and future study are based on the findings and results.

本研究旨在建立國民中學總務主任核心能力指標，藉以提供相關主管單位進行總務人力培訓及學校行政人員職涯進修之參考。研究初始，先以文獻分析法歸納出國民中學總務主任核心能力指標，並邀請專家委員進行適切性問卷與模糊德菲術問卷評估，完成指標的修正與確立。接著，即運用三角模糊術整合專家委員對指標內容重要性之看法，並接續指標篩選作業，最後以歸一化方式求得各構面與指標權重，遂完成整體指標系統建立。 本研究建構之指標系統共為六大構面38項指標，各構面權重介於15.8%至17.3%之間，有關構面權重與指標內涵依序排列為： 一、「自我管理」構面（17.3%），各指標權重介於3.2%至3.8%間，依序為：廉潔自持、敬業精神、溝通表達、行政倫理、情商管理。 二、「法規知能」構面（17.2%），各指標權重介於2.0%至2.5%間，依序為：政府採購法規知能、消防法規知能、財產管理法規知能、建築法規知能、營繕法規知能、主計法規知能、勞工安全衛生法規知能、文書管理法規知能。 三、「管理實務」構面（16.8%），各指標權重介於1.7%至2.0%間，依序為：採購管理、營繕工程管理、防災與校安管理、風險與危機管理、出納與財務管理、資源管理、事務工作管理、職工管理、文書與檔案管理。 四、「行政領導」構面（16.8%），各指標權重介於1.7%至2.0%間，依序為：領導與協調、行政與績效管理、團隊建立與合作、政策執行、人力資源管理、計畫撰擬與管理、問題分析與規劃、公共關係管理、會議管理。 五、「校園營造」構面（16.1%），各指標權重介於3.9%至4.2%間，依序為：設備與設施維護、綠能與環保管理、空間規劃、綠美化管理。 六、「永續創發」構面（15.8%），各指標權重介於5.1%至5.4%間，依序為：顧客導向、前瞻與創新、反思與再造。 / The purpose of this study is to construct main competency indicators of director of general affairs in junior high school, which aim to provide governments with information about training personnel of general affairs and school administrators. To start the research, main competency indicators of director of general affairs was organized by literature review. Then invite experts to conduct appropriate assessment and Fuzzy Delphi questionnaire evaluations, completing modification of indicators. Secondly, Symmetric triangular fuzzy number was used to analyze experts’ opinions on the importance of each indicator and continue indicator selection. Finally, normalization of fuzzy number’s total score determined the weight of each dimensions and indicators, so that build the whole indicator system. The indicator system consists of six dimensions and 38 indicators, and the weight of each dimension is between 15.8% and 17.3%. The contents of dimensions and indicators are as follows: 1. Dimension of “self-management”: each weight of indicators is between 3.2% and 3.8%, which are reputation, professional dedication, communication, administrative ethics and emotional quotient management. 2. Dimension of “knowledge of rules and regulations”: each weight of indicators is between 2.0% and 2.5%, which are rules of public purchasing, rules of fire services, rules of property management, rules of building technique, rules of construction and maintenance, rules of accounting, rules of labor safety and health, and rules of document management. 3. Dimension of “practice of management”: each weight of indicators is between 1.7% and 2.0%, which are purchasing management ,building and maintenance management, management of disaster reduction and school security, risk management, finance management, resource management, general affairs management, personnel management, and document management. 4. Dimension of “ administrative leadership”: each weight of indicators is between 1.7% and 2.0%, which are leadership and negotiation, administration and performance management, team building and collaboration, policy enforcement, management of human resource, program writing and management, problem analyzing and programing, public relationship management and meeting management. 5. Dimension of “school operation and maintenance”: each weight of indicators is between 3.9% and 4.2%, which are facilities maintenance, green resource and environment management, space design and greenification management. 6. Dimension of “sustainable development”: each weight of indicators is between 5.1% and 5.4%, which are customer orientation, being proactive and creative, introspection and re-built.

本研究主要目的在於臺北縣升格為準直轄市的背景下探討：(1) 分析臺北縣高中職實施公辦民營之內部、外部效益；(2)評估臺北縣公立高中職公辦民營之可行性；(3) 評估臺北縣公立高中職公辦民營之可行模式；(4) 建構臺北縣公立高中職公辦民營的推動策略;(5)探討民間參與學校公辦民營的動機；(6)分析臺北縣推動公立高中職公辦民營可行區域。希望政府藉由積極結合民間資源共同辦理公共事務，以公辦民營的手段，將民間的管理專業觀念、做法及資金，正面影響學校行政結構、學校經營模式，達成最佳的學校經營成效。 本研究法採文獻分析法、模糊德菲術，針對學校公辦民營的理論、模式、政策與實施四種向度進行探究。研究結果歸納如下： 1.臺北縣實施公立高中職公辦民營之效益為藉由鼓勵民間共同參與辦學，降低財政負擔，以及增加學校多角化經營空間，提供家長多樣化的教育選擇機會。 2.經營型態以特許學校、契約政體模式最為可行。 3.臺北縣於高中職實施的選擇上，以職業學校為優先。 4.臺北縣公辦民營學校之經費來源、財務審計規範、課程與教學、人事運作等應該擁有自主權。 5.臺北縣行政機關應加速研擬公立高中職公辦民營專屬法規。 6.臺北縣政府應建立相關的監督及輔導評鑑的制度，評鑑部分需含自我評鑑及行政機關評鑑，並將評鑑結果公佈。 7.臺北縣新莊市擁有推動公立高中職教育公辦民營的先行試辦優勢。 / On the background of the Taipei County elevating status to “Quasi-Direct-controlled municipality”, the purposes of the research are as follows: (1)Analyzing the internal and external efficiencies when putting private management of public high schools system into practice in Taipei County. (2) Evaluating the feasibility of putting private management of public schools into practice. (3) Evaluating the available models of private management of public high schools in Taipei County. (4)Constructing the strategies of putting private management of public high schools in Taipei County. (5)Inspecting the motors of private associations getting themselves into private management of public high schools in Taipei County.(6)analyzing the feasible regions of Taipei County when putting private management of public high schools system into practice. The government should positively guides private resources into the public affairs, hoping that the civil management concept, business administration conduct, and bankroll can positively affect the public school administrative structure and help the school achieve the best accountability. The research, by adopting methods of documentary analysis, and Fuzzy Delphi, probes into the four dimensions of theory, models, policy, and implementation of private management of public schools. The main conclusions are as follows： 1.The advantages of putting private management of public high schools system into practice were to combine private organizations to decrease government’s financial burden, as well as increasing diverse management space and providing parents various opportunities of educational choices. 2.“Charter school model” and “contract management model” are of the highest feasibility in terms of the implementation of private management of public school in elementary school level in Taipei County. 3.Priority over private management of public school option is new established schools. 4.Private management of public elementary school in Taipei County should possess decision-making power in some aspects including budget source, financial regulation, curriculum and teaching, personnel system . 5.The Taipei county government should accelerate to enact special laws about private management of public school. 6.the Taipei County government should establish relevant systems of control, management, guidance and evaluation. Evaluation system should include Self-Evaluation and Administration- Evaluation, and open the results to the public. 7.The Sinjhuang City of Taipei County has the best potential strengths of putting private management of public high schools system into practice

自1984年鐵路地下化以來，地下街漸成為國內普遍的都市設施，至今台北都會區亦已開發了八處地下街。而近年來有關地下街之研究多在強調經營管理面的重要性，將地下街視為重要都市商業空間的延伸，特別是在像台北這樣的商業密集型都市中，更認為經營地下街的目的在於創造巨大的商機，卻反而忽略了地下街規劃設計之原意及功能。鑑於地下街主要係銜接大眾運輸場站的通行空間，在交通功能外，兼具商業及防災等功能的複雜特殊場域。而如何有系統地診斷現況地下街規劃設計面之課題，乃為本文之研究重點。 基此，本研究首先回顧國內外有關人行空間、商業空間以及地下街之文獻研究，採以模糊德爾菲法（Fuzzy Delphi Method，FDM）進行評估因子篩選，整合多位專家學者建議與互動結果，建立包括交通順暢、防災保全與商業環境等三項層面之評估架構；再透過分析網路程序法(Analytic Network Process，ANP)，在考量各項評估因子間交互關係的前提下，彙整專家群體決策求取各項評估準則之權重值，完成「地下街空間規劃最適評估架構」之建立，其中發現專家群體首重「交通順暢」與「防災保全」兩層面，反視「商業環境」為地下街發展之附屬功能。 最後則以該評估架構為基礎，實地運用於現況地下街之檢討，針對台北市站前地下街與東區地下街進行實證分析，歸納出目前地下街所面臨之課題並提出相關具體建議。評估結果顯示，站前地下街於交通順暢與商業環境層面之表現皆不如東區地下街，得師法東區地下街之空間規劃設計進行加強；而在權重值較高的防災保全層面，此兩條地下街之因應手段皆有所不足，亟待相關單位進行改善。據此本研究除提出相關規劃、管理手段加以解決交通與商業環境面課題外，更強調透過疏散引導計畫研擬、防災管理系統整合、民眾防救災知識教育等手段改善現況防災保全之欠缺；進而建議相關單位得盡速建立一套專責法規範進行把關，藉以維護地下街建設之品質與安全。 / Since railway started to go underground in 1984, the underground streets have been emerging as popular city facilities in Taipei Megalopolis. Up to now, eight underground streets have been developed. In recent years, most researches about underground streets emphasize the importance of administration, and regard them as the extension of commercial space within cities, especially in the commerce-intensive cities such as Taipei. On the contrary, the underground streets’ original meaning and function of planning and design had been ignored. Owing to the complex and particular characteristics of these places, systematical diagnosis is needed to be discovered in spatial planning. For constructing an evaluation framework, this research reviews references related to pedestrian space, commercial space, and underground streets firstly. And, FDM (Fuzzy Delphi Method) method was utilized to extract proper impact criteria. To the evaluation framework, including three dimensions “traffic function”, “commercial environment”, and “disaster-prevention and security”, etc. Furthermore, ANP (Analytic Network Process) method was used to overcome the inter-correlation of each impact criteria for refining the evaluation framework and also generate the weight values. Both dimensions include “traffic function” and “disaster-prevention show high weight values as expected, contrarily regard “commercial environment” as accidental function of underground streets. Finally, based on this evaluation framework, user questionnaires were designed and surveyed in the Taipei Station Front Metro Mall and the East Metro Mall, for discovering the issues underground streets confront at present. Research results show that the planning of East Metro Mall is better than Taipei Station Front Metro Mall in the dimension of “traffic function” and“ commercial environment”. In the aspect of “disaster-prevention and security”, both these underground streets don’t have enough contingency ability, and should be improved immediately. According to the research findings, this study suggests some solutions for traffic function and commercial environment, and also emphasizes how to improve the planning of “disaster-prevention and security”. Moreover, related standards and guidelines for design and planning should be drawn up in related laws and regulations, in order to keep the quality and safety of underground streets’ space.

本研究旨在建構國民小學校園閒置空間永續發展評估指標及權重體系，作為推動校園閒置空間再利用之參考依據。研究以文獻分析為基礎，初擬校園閒置空間永續發展評估指標，採專家問卷、模糊德爾菲問卷和層級分析法問卷為研究工具進行調查。研究對象共22位專家學者，資料分析首先利用改良「雙三角模糊數」之模糊德爾菲整合專家對指標重要性之看法並篩選評估因子，最後運用Expert Choice 2000軟體進行統計分析以建立各項指標之權重，完成國民小學校園閒置空間永續發展評估指標。 本研究獲得主要結論如下：國民小學校園閒置空間永續發展評估指標，含3大層面、8大指標共30個評估因子，其整體權重高低排序如下： 一、三大層面依權重高低排序為：環境面（41.5％）、經濟面（30.8％）、 社會面（27.7％）。 二、八大指標依權重高低排序為：價值效益（17.4％）、生態保育（15.5％）、健康環境（14.4％）、綠色消費（13.4％）、永續經營（12.4％）、環境規劃（11.6％）、社會教育的功能（11.2％）、社區發展（4.1％）。 三、三十個評估因子依權重高低排序前五名為：校舍動靜分區配置（9.1％）、保水設施（5.6％）、基地開發之干擾及衝擊（5.4％）、生物多樣性（5.4％）、室內物理環境（5.3％）。 最後，本研究依據研究結果提出建議，提供未來行政單位檢視校園閒置空間再利用評估及結果的有效性的參考。 / A Study of Evaluation Indicators on Sustainable Development for Vacant School Space in Elementary Schools Abstract The purpose of this study is to construct the evaluation indicators and their associated priority weights on sustainable development for elementary vacant school space. The results of the study can be the reference for promoting the reuse of vacant school space. At first, the study is based on the analysis of documents to establish relevant evaluation indicators about vacant school space. And this study adopts three research methods: expert survey, Fuzzy Delphi and AHP to survey. The research invites 22 education-related experts to form a team as the study object. First, in order to select the applicable indicators, the individual answers of experts are analyzed by “double triangle fuzzy technique”. By using this technique, opinions about important indicators evaluated by experts are integrated; and meantime, the factors are screened. Finally, Expert Choice 2000 software is used to process statistic analysis to set up priority weights of various indicators. In this way, the evaluation indicators on sustainable development for elementary vacant school space are established. The main conclusion which this study obtained is as follows: The evaluation indicators of sustainable development for elementary vacant school space include three dimensions, eight indicators, and thirty evaluation factors. The priority weights of all evaluation indictors are described in order as follows: 1.The priority weights of three dimensions are environmental dimension（41.5％）, economical dimension（30.8％）, and social dimension（27.7％） 2.The priority weights of eight indicators are valuing benefit（17.4％）, ecological conservation（15.5％）, healthy environment（14.4％）, green consumption（13.4％）, sustainable development management（12.4％）, environmental planning（11.6％）, the function of social education（11.2％）, and community development （4.1％）。 3.The priority weights of thirty evaluation factors are the allocation of noisy and quiet areas of school（9.1％）, facilities of water content（5.6％）, the disturbance and impact of the development about vacant school space（5.4％）, ecological variety（5.4％）, and biological surroundings indoors（5.3％）. Finally, according to the research results, some suggestions are offered to educational administration to review the effects and evaluation results of reusing vacant school space in the future.

本研究旨在建構大學系所自我評鑑之後設評鑑指標－以JCSEE方案評鑑標準為基礎，並提出結論與建議，以供大學實施系所自我評鑑之參考。 研究方法上，先以文獻分析初擬出大學系所自我評鑑之後設評鑑指標，接著以專家問卷進行指標的刪修和確定，再利用模糊德菲術問卷整合專家學者對指標重要性之看法，最後以歸一化方式求得各指標的權重，完成我國大學系所自我評鑑之後設評鑑指標。根據研究之結果與分析，歸納主要結論如下： 一、本研究建構之大學系所自我評鑑之後設評鑑指標，計有五大類，三十個標準，六十項指標。 二、參考「JCSEE方案評鑑標準」建構大學系所自我評鑑之後設評鑑指標，其方法可行。 三、本研究建構之大學系所自我評鑑之後設評鑑五大類標準中，以「適切性標準」較為重要。 四、大學系所自我評鑑之後設評鑑各類別標準中，分別以「有意義的過程和結果」、「脈絡的可行性」、「回應與包容導向」、「可靠的資訊」、「評鑑檔案化」較重要。 最後，本研究根據研究結果，提出相關建議，俾供教育主管機關、大學系所以及後續研究之參考。 / The purpose of the study is to construct of meta-evaluation indicators of university departmental self-evaluation - based on the JCSEE program evaluation standards, in order to provide conclusions and suggestions for the university to implement the departmental self-evaluation. According to the research methods, first, through the analysis of literature review, it preliminarily develops the meta-evaluation indicators of university departmental self-evaluation. Second, the expert’s questionnaires modified the preliminary indicators. Third, by using the Fuzzy Delphi questionnaire about important indicators evaluated by experts are integrated. Final, normalization of fuzzy number’s total score determined the weight of each indicator, establishing the meta-evaluation indicators of university departmental self-evaluation. The main conclusions follow: 1. The meta-evaluation indicators of university departmental self-evaluation consist with five major categories, 30 standards, 60 indicators in total. 2. The method is feasible that constructing the meta-evaluation indicators of university departmental self-evaluation based on the JCSEE program evaluation standards. 3. The meta-evaluation indicators of university departmental self-evaluation consist of five major categories, the ‘propriety standards’ is the most important. 4. The meta-evaluation indicators of university departmental self-evaluation consists with 30 standards, ‘meaningful processes and products’ in utility standards, ‘contextual viability’ in feasibility standards, ‘responsive and inclusive orientation’ in propriety standards, ‘valid information’ in accuracy standards, and ‘evaluation documentation’ in evaluation accountability standards are the most important. In conclusion, the findings and results in the hope of providing suggestions for educational administrative institutions, university departments, and future studies.

A gestão eficaz dos processos que envolvem os fornecedores tem grande influência na melhoria do desempenho organizacional, sendo, portanto, fundamental para desenvolver capacidades das operações de produção que podem gerar vantagem competitiva, tais como qualidade, preço e tempo de entrega. A gestão de fornecedores inclui as atividades de qualificação, seleção, avaliação e desenvolvimento de fornecedores, além da alocação de pedido quando múltiplas fontes de fornecimento são selecionadas. A qualificação é um processo importante para assegurar que os fornecedores atendam requisitos mínimos de desempenho e, idealmente, deve ser realizada com métodos não compensatórios de categorização das alternativas. Entretanto, na literatura há poucos estudos que abordam a qualificação de fornecedores. Dentre aqueles que abordam, a maioria utiliza técnicas multicritério que são compensatórias e de ordenação. Outros aspectos importantes da gestão de fornecedores é a possível presença vários tomadores de decisão, caracterizando um processo de tomada de decisão em grupo, além da subjetividade de alguns critérios que gera incerteza nos julgamentos e hesitação. Ao se considerar essas questões na gestão de fornecedores, nenhuma pesquisa na literatura apresenta uma abordagem que contemple todos as características simultaneamente. Além disso, poucas pesquisas abordam os processos da gestão de fornecedores sob uma perspectiva integrada. Com vista a estas lacunas, esta pesquisa tem por objetivo a proposição de dois modelos de decisão que consideram os processos de qualificação, seleção e avaliação de fornecedores, em um cenário de tomada de decisão em grupo, considerando a incerteza e hesitação. Os modelos propostos têm por finalidade elicitar as preferências, agregar os julgamentos e categorizar os fornecedores. O primeiro modelo utiliza a representação linguística Triangular Hesitant Fuzzy Sets, para lidar com a hesitação nos julgamentos dos tomadores de decisão, além da técnica ELECTRE TRI para a categorização dos fornecedores. O segundo modelo se baseia na aplicação representação linguística Intuitionistic Fuzzy Sets para modelar a hesitação na parametrização das variáveis linguísticas e no ELECTRE TRI para a categorização. A elicitação é realizada com o uso do Fuzzy Delphi combinado com operadores de agregação do Triangular Hesitant Fuzzy Sets e Intuitionistic Fuzzy Sets. Os modelos de decisão foram detalhados e implementados no Matlab©. Após a proposição dos métodos, dois casos ilustrativos, obtidos a partir da coleta em campo, foram apresentados para analisar o desempenho dos modelos. Os casos ilustrativos mostraram resultados de categorização consistentes, especialmente para o procedimento pessimista do ELECTRE TRI. Testes com a hesitação nos julgamentos dos tomadores de decisão evidenciaram a importância da modelagem da hesitação, pois ela tem o potencial de alterar a categorização das alternativas. Testes com os parâmetros do ELECTRE TRI, confirmaram o efeito não compensatório da técnica e que a variação do nível de corte tem o potencial de tornar a categorização mais flexível. Assim, esta tese apresenta uma revisão de literatura sobre os processos de gestão de fornecedores e sobre tomada de decisão multicritério e em grupo, a proposição de métodos de apoio à tomada de decisão, casos ilustrativos para ilustrar o modelo, análises de sensibilidade dos métodos, além das conclusões e propostas para trabalhos futuros. / Effective management of the processes that involving suppliers has a major influence on improving organizational performance and is therefore fundamental to develop production operations capabilities that can generate competitive advantage, such as quality, price and delivery time. Supplier management includes qualification, selection, evaluation and development of suppliers, as well as allocation of orders when multiple sources of supply are selected. Qualification is an important process to ensure that suppliers meet minimum performance requirements and ideally must be performed with non-compensatory methods of categorization. However, in the literature there are few studies that consider the process of supplier qualification. Among the studies that consider the qualification, most use multicriteria techniques that are compensatory and for ranking. Other important aspects of supplier management are the possible presence of several decision makers, characterizing a process of group decision making, as well as the subjectivity of some criteria that generates uncertainty in judgments and hesitation. When considering these issues in supplier management, none of the studies found in the literature presents an approach that contemplates all features simultaneously. In addition, few researches deal with supplier management processes from an integrated perspective. In view of these gaps, this research aims to propose two decision models that consider the processes of qualification, selection and evaluation of suppliers, in a scenario of group decision making, considering the uncertainty and hesitation. The proposed models have the purpose the elicitation of the preferences, the aggregation of the judgments and the categorization of the suppliers. The first model uses the linguistic representation Triangular Hesitant Fuzzy Sets, to deal with the hesitation in the judgments of the decision makers, in addition to the ELECTRE TRI technique for the categorization of the suppliers. The second model is based on the application of the linguistic representation Intuitionistic Fuzzy Sets to model the hesitation in the parameterization of the linguistic variables and in the ELECTRE TRI for categorization. Elicitation is performed with the use of Fuzzy Delphi combined with aggregation operators of the Triangular Hesitant Fuzzy Sets and Intuitionistic Fuzzy Sets. The decision models were detailed and implemented in Matlab©. Two illustrative cases, obtained from the field collection, were presented to analyze the performance of the models. The illustrative cases showed consistent categorization results, especially for the pessimistic procedure of ELECTRE TRI. Tests with hesitation in the judgments of decision makers highlighted the importance of modeling hesitation, since it has the potential to change the categorization of alternatives. Tests with the ELECTRE TRI parameters confirmed the non-compensatory effect of the technique and that the variation of the cut level has the potential to make categorization more flexible. Thus, this thesis presents a review of the literature on supplier management processes and on multicriteria and group decision making, the proposition of methods to support decision making, illustrative cases to illustrate the model, method sensitivity analyzes, besides the conclusions and proposals for future works.