This research is based on real issues that have been recognised within the global organisation, Rolls-Royce. The first aim concerned an issue that many companies face, the difficulty that employees face in locating the knowledge and information they require, especially in larger organisations. The developed solution of an Information Map proved to be a success in providing people within the Submarines business with the location of' Configuration Management information. The concept of the Information Map is one that can be adopted by any business as the stages in the tools development have been well documented within Chapters Four, Five and Six. Analysis of the success of the Information Map led to the derivation of 10 lessons learned. These were then verified in a second case study of an intranet development. The second aim of the research was to create a Knowledge Management framework that could be adapted by companies looking to invest in Knowledge Management and provide them with a guide to use. This framework was built from the lessons learned from the Information Map and from other best practice derived from available literature and within Rolls-Royce. The work conducted within the Support business tries to fill in gaps in current research by offering companies a new approach to Knowledge Management, which was based upon the way that industries work today. The creation of the Knowledge Management framework simplifies the work conducted and offers practitioners an easy, high-level approach to the adoption of Knowledge Management by grouping the process into ten steps. This is presented in a fashion that is easy to follow and ultimately offers a guide to make the best use of the resources and budget available to Knowledge Management practitioners. Overall the research addresses the 'real' issues faced by Knowledge Management practitioners. The main contributions to the Knowledge Management domain are the Information Map, action research approach, implementation of Knowledge Management tools for the users needs and a Framework as a guide for industry.

Information-seekers use a variety of information stores including electronic systems and the physical world experience of their community. Within electronic systems, information-seekers often report feelings of being lost and suffering from information overload. However, in the physical world they tend not to report the same negative feelings. This work draws on existing research including Collaborative Filtering, Recommender Systems and Social Navigation and reports on a new observational study of information-seeking behaviours. From the combined findings of the research and the observational study, a set of design considerations for the creation of a new electronic interface is proposed. Two new interfaces, the second built from the recommendations of the first, and a supporting methodology are created using the proposed design considerations. The second interface, the Collaborative Index, is shown to allow physical world behaviours to be used in the electronic world and it is argued that this has resulted in an alternative and preferred access route to information. This preferred route is a product of information-seekers' interactions 'within the machine' and maintains the integrity of the source information and navigational structures. The methodology used to support the Collaborative Index provides information managers with an understanding of the information-seekers' needs and an insight into their behaviours. It is argued that the combination of the Collaborative Index and its supporting methodology has provided the capability for information-seekers and information managers to 'enter into the machine', producing benefits for both groups.

This research examined the application of hypervariate display principles to human-computer interfaces with the intent of reducing the cognitive load placed on the operator during high-intensity activity. This research extended the existing body of knowledge relevant to reducing the cognitive load using human-computer interfaces. Existing research has explored the application of techniques that, when used in isolation, contribute to a computer operator's understanding of the data or efficiency in execution of tasks. This research studied the collaborative use of proven display techniques to improve a computer operator's ability to understand large amounts of data more rapidly and react to that data more effectively. These techniques, including the display of multiple variables in a single window, use of preattentive factors in the display, and the severing of geospatial dependencies on data significantly contributed to the reduction of cognitive burdens placed on a user in environments that are typically overwhelming. Experiments performed on 18 volunteer participants conclusively proved that the hypervariate display improved the participants' ability to handle increased workload, comprehend complex situations quickly and completely, and efficiently respond to the situation in an effective manner. This research has significant value and broad application to user communities where computers are used to control high-intensity operations such as military and law enforcement environments.

As a result of the rapid development of technology and the implementation of it in work environments, productivity and profit can increase for an organization. Email has led to much shorter ways of communication but there are also less positive aspects of technology. Technostress, information overload and email overload are all three effects of this new ubiquitous digital era. We ask how individual information workers manage and reply to incoming email, to extend our knowledge regarding the effects of email overload on information workers, and to identify their coping strategies in their work life context. This knowledge can be used by practitioners, designers and researchers to develop email as a service further. By conducting nine qualitative interviews with information workers employed in three different organization, we found that balance in email management is important to utilize the full potential of the service, and it would be useful for individuals, as well as organizations, to establish clear rules regarding email use both within work hours, as well as on leisure time.

Digital marketing involves several channels that represent important touchpoints across the customer journey which SMEs must prioritize and invest in effectively. However, SMEs can struggle with limited resources of time, budget and knowledge which makes successful implementation of digital marketing and conversion rate optimization difficult. The challenges are even more severe when adding information overload to the context and how this affects consumers behavior along the increasingly complex nature of the customer journey. Thereby, the purpose of this study is to explore what Swedish SMEs should prioritize when it comes to digital marketing touchpoints to increase conversions, especially emphasizing how consumers’ behaviors may be affected by information overload across the customer journey. This was carried out by using a qualitative approach with an exploratory nature and by conducting in-depth interviews with consumers and experts in the digital marketing field. The main findings of this study suggest that online advertising, SEO, social media, web pages and customer reviews are of highest priority for SMEs to increase conversions. Further, information overload has a significant role in the customer journey in terms of large quantities of information, wrong characteristics, information disorganization, complex task and process parameters and lacking quality of content. Lastly, information overload is also shown as a conflict between marketers and consumers.

With the volume and availability of information increasing as fast as technological development in society a phenomenon called information overload has emerged. The purpose of our thesis was to investigate how university students experience this increase in volume and ease in access to information. In our study we concentrated our focus on the student’s use of electronic resources. So as not to prejudice our study group our questions focused on different aspects of searching for information. To obtain essential data we interviewed six students and applied a phenomenographic approach in our analysis of the material. Two variations of a students experience emerged from our results, A information overload was positive or B the experience was not positive. The main conclusion of our study was that the phenomenon information overload can be experienced in two qualitative different ways. We hoped that our study could provide a deeper understanding for information overload and how we search for information.

This paper investigates a potential cause of the observed growth in the magnitude of earnings response coefficients over time since 2001. I hypothesize that the growth is explained by increasing investor reliance on Wall Street analyst earnings per share (“EPS”) estimates to form their next-period EPS expectations. To test my hypothesis, I regress 3-day cumulative abnormal market returns following earnings announcements on an interaction term between the earnings surprise and the number of analyst EPS estimates along with several control variables. I ultimately find no evidence of increasing investor reliance on Wall Street analyst estimates. Furthermore, I fail to replicate the results of prior literature that found an upward trend in earnings response coefficients over time from 2001 to 2011. These contradictory results merit further investigation in future research.

<p>Att uppnå situationsmedvetenhet kan helt avgöra ifall en person klarar av att lösa en specifik uppgift eller inte. Dagens ledningssystem har ofta som uppgift att stödja användaren att upp nå situationsmedvetenhet och därmed klara av att lösa sina uppgifter. Detta examensarbete syftar till att undersöka vilka potentiella brister det kan tänkas finnas inom de militära och civila ledningssystemen. Att lista dessa problem är av intresse då det är av stor vikt att kunna se hur dessa system skulle kunna tänkas förbättras. Både utvecklare och användare har intervjuats i syfte att samla in viktiga åsikter. Resultatet blev en lista där de största problemen redovisades samt vilken inverkan de kan tänkas ha på användaren och dennes arbetsuppgifter.</p>

The primary goal of the current study is to develop a more advanced model of information-seeking behaviors. For achieving this goal, it paid attention to two social phenomena characterizing contemporary society: informationalization and globalization. First, focusing on these two influential phenomena, this study investigated how individual-level factors—information overload, information ambiguity, and goal orientations—affected information-seeking behaviors among employees in a multinational corporation. Next, in addition to these individual predictors of information-seeking behaviors, this study explored the effects of two team-level factors—team task interdependence and team tenure—on the relationships between the main predictors and information-seeking behaviors. Last, paying more attention to the multicultural context, this study investigated how these employees in a multinational corporation seek task and feedback information from two culturally different sources: American direct advisors and Korean expatriates. In order to more thoroughly investigate the roles of the cultural backgrounds of information sources, this study explored how American employees perceived the cultural backgrounds of the two culturally different sources and how such perceptions influenced those employees’ information-seeking behaviors. / text

Informationsmängden har i och med Internets utveckling accelererat, vilket påverkar klimatet på många arbetsplatser. Det fenomen som uppstår när en individ får svårigheter att hantera informationen brukar kallas ”information overload”. Särskilt i informationsintensiva miljöer finns en risk att informationsmängden kan orsaka information overload. Huvudsyftet med studien var att öka kunskapen om hur informationsmängden upplevs, hur den hanteras och hur den påverkar arbetsprestationen för individer på ett informationsintensivt företag. Ett delsyfte var att belysa om informationsmängden upplevs som stressande och om stressen påverkar informationshanteringen och arbetsprestationen för individerna. Som undersökningsmetod användes kvalitativa halvstrukturerade intervjuer som utfördes med fem medarbetare på en tidningsredaktion i Mellansverige. Analysen av intervjuerna genomfördes med hjälp av innehållsanalys. Resultaten visade att informationsmängden inte upplevdes som för stor. Respondenterna använde datorn samt vissa andra strategier för att hantera informationen. Man ansåg inte att arbetsprestationen påverkades av informationsmängden i någon större utsträckning. Stress ansågs inte uppstå på grund av informationsmängden utan snarare av störningar och avbrott i arbetet. Att arbetet kunde bli försenat pga. tidsbrist ansågs också stressande. Vid stress kunde vissa svårigheter med att t.ex. sortera informationen uppstå och enklare fel kunde göras. Trots att respondenterna uppgav att den externa informationen ökat de senaste tio åren upplevdes inte detta som ett problem. En slutsats som drogs är att det inte finns belägg för information overload bland respondenterna.