Now a day, the World has been experiencing the worst economic crisis since 1929, and this is considered as the “perfect storm”. In addition, the businesses and organizations are trying to be safe under this context. Based on Akerman cycle approach, this research focus on an organization case study that is trying to respond to an economic crisis it has been experiencing since 2009. Also, this investigation identifies how some of the businesses’ intangible assets are becoming relevant and they are trying to help during this situation, particularly right after the enterprise experienced some years of expansion and growth. The intangible assets considered are included in the intellectual capital taxonomy of the organization and also are grouped in the human, structural and relational capital sets. Moreover, there is a specific monitor of one of the intangible assets and it is more related to the sales quotation rat / Le monde connaît aujourd’hui la plus grande crise depuis 1929, considérée par les chercheurs comme une «tempête parfaite». Dans ce contexte, les entreprises tentent de s’en sortir en cherchant des solutions et des alternatives possibles. Cette recherche se focalise sur l’étude du cas d’une grande entreprise qui tente de réagir face à la crise économique qu’elle subit depuis 2009. En se basant sur l’approche des cycles économiques d’ Akerman, cette recherche identifie la manière dontcertains actifs immatériels de l’entreprise deviennent importants en constituant des leviers capables d’apporter de l’aide dans une situation de crise, en particulier, lorsque l’entreprise a connu des années de croissance et de développement auparavant. Les actifs immatériels que nous considérons font partie du capital intellectuel de l’entreprise. Nous entendons par capital intellectuel, le capital humain, structurel et relationnel de l’entreprise. Il y a un pilotage spécifique de l'un des actifs immatériels, lié au taux de cotation des ventes.

The existing literature proposes a broad spectrum of methodologies to measure firm's superior operating capabilities, referring to them under different names such as 'knowledge assets', 'intellectual capital', 'organisation capital', etc. Through the work reported in this thesis, I intend to contribute to the research field by exploring one specific measure of a firm's operating capabilities proposed by Lev, Radhakrishnan and Zhang (Abacus, 2009). These researchers empirically construct an organisation capital measure and argue it has predictive ability for future performance and is able to explain future abnormal stock returns in the USA. I extend their research to the UK. In doing so, I also critically discuss the organisation capital estimation process and propose potential improvements to the technique. I find evidence of its construct validity in the UK. I examine the organisation capital measure's predictive ability for future performance. The results suggest that this measure is positively associated with future sales growth in the UK. Additionally, the organisation capital measure seems to explain persistence of the operating income and sales of firms in the UK. Via value relevance tests, I obtain empirical evidence that the organisation capital measure is positively associated with equity market value in the UK. Moreover, it is positively associated with the earnings multiplier in value relevance tests. This finding is consistent with empirical evidence that the organisation capital measure is positively associated with one-year ahead earnings and positively affects earnings persistence in such an association in the UK. Finally, I fail to find evidence of the organisation capital measure's ability to explain future excess stock returns in the UK. This suggests that information on firm-specific operating capabilities captured by the organisation capital measure is recognised by the capital market participants and contemporaneously incorporated into stock prices. This result, however, contrasts with the Lev et al. (2009) findings in the USA that organisation capital is mispriced.

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Este estudo se propôs verificar, o impacto da cultura e clima organizacional na gestão do Capital Intelectual no Brasil, comparativamente com o Canadá, Irã e Líbano. Para isso, realizou-se uma pesquisa descritiva através de questionário, com escala Likert, com trabalhadores em empresas brasileiras e comparou-se com os dados obtidos, em outra pesquisa, para o Canadá, Irã e Líbano. Deste modo, o estudo procura analisar, comparativamente entre os países, os impactos dos componentes de Cultura e Clima e verifica, em quais deles, há impacto mais favorável ou desfavorável para a gestão do Capital Intelectual. Constatou-se que os níveis dos componentes culturais e de clima organizacional atingiram patamares mais elevados no Brasil que no Canadá, Irã e Líbano, indicando que as variáveis Cultura e Clima têm impacto mais favorável para a gestão do Capital Intelectual nas empresas brasileiras. Sugere-se que estudos posteriores possam verificar impactos e influência de outras variáveis como burocracia, educação, etc. / This study aimed to verify the impact of organizational culture and climate in the management of Intellectual Capital in Brazil, compared with Canada, Iran and Lebanon. For this, we carried out a descriptive survey using a questionnaire with Likert scale, with workers in Brazilian companies and compared with data obtained in other research, for Canada, Iran and Lebanon. Thus, this research study the impacts of the components of culture and climate and checks, which in them are more favorable or unfavorable impact for the management of Intellectual Capital. It was found that the levels of the components of culture and organizational climate reached higher levels in Brazil than in Canada, Iran and Lebanon, indicating that the variables Climate and Culture have more favorable impact for the management of Capital intellectual in the brazilian companies. It is suggested that further studies determine impacts and influence of other variables such as bureaucracy, education, etc.

Intellectual Capital (IC) is the intellectual capability of an organization; it drives the usage of other productive resources and adds value to the business structure. Although the expanding literature on IC has enhanced our understanding, the effects of IC with relation to consumers have not been explored in the marketing literature. Thus, this study fills this void by approaching the notion of IC from a customer perspective. Customer value also has attracted extensive attention in recent years. However, the lack of agreement among scholars with respect to the conceptualization of customer value has resulted in inconsistent empirical measures. Furthermore, despite extensive research focus on IC and customer value separately, there is a void in the literature as far as investigating the relationship between the two is concerned. Thus, this study also empirically investigates the predictive relationships among the various dimensions of IC and perceived customer value. This dissertation delineates three dimensions of IC (i.e., Human Capital, Structural Capital, and Relational Capital) available to a retail store in creating value for customers. This study tests the psychometric properties of scale items for measuring these three resources in an apparel retailing context. It also tests the effects of IC on customer value using both a student sample and a consumer sample. This study makes several important contributions to the literature and has the potential to improve marketing practices. First, this study revisits the conceptualization of IC in relation to consumer’s perception and to value creation in an apparel retailing context. Second, this study investigates the multidimensional nature of IC and the relative influence of different dimensions on customer value. Lastly, marketing practitioners and retail managers can learn, based on these results, that the types of resources and their utilization affect the perception by consumers of the value of retail stores.

Evaluation of the components of intellectual capital of the cmpany with focus on human capital and the associated analysis and comparison of the education and development processes in the company. Description of the concept and function of intellectual capital. The distribution of intellectual capital components and the description of the structure oc IC. Theoretical analysis of the relationship of intellectual capital and intellectual property. Description of the current state assessment of intellectual property and intangible assets. Characteristics of methods for evaluation of intellectual capital. The discrepancy between the accounting and valuation standards. The analysis of the possible development of human component of intellectual capital. Implementation of the general human capital assessment firm using the method of allocation weights, interviewed employees and managers, and developing a plan to increase employees' qualification for next year.

Esta tese tem como objetivo principal verificar a influência do Capital Intelectual na Capacidade Absortiva das empresas, bem como da Capacidade Absortiva (ACAP) na inovação. O argumento teórico desta tese tem como base a Visão Baseada em Recursos, onde pressupõe-se que conjuntos de recursos intangíveis, como o Capital Intelectual, são mobilizados pelas firmas através de capacidades dinâmicas, como a Capacidade Absortiva do conhecimento, levando as empresas a resultados, tais como inovação de produtos. O estudo justifica-se pelas contribuições teóricas, metodológicas e práticas que pretende aportar para as áreas de gestão do conhecimento e inovação, permitindo compreender melhor os conceitos, bem como as interrelações entre eles. Inicialmente realizou-se estudo exploratório com 12 empresas, a partir de uma abordagem qualitativa, visando ampliar os conhecimentos sobre o ambiente pesquisado e proporcionar uma estruturação mais robusta do questionário. Posteriormente, o estudo quantitativo abrangeu 500 indústrias gaúchas de portes, intensidades tecnológicas e setores variados. A partir do método de modelagem de equações estruturais, o exame dos índices de ajustamento e sua significância estatística confirmaram a validade de todos os construtos e do modelo. Também serviu para a sustentação ou refutação das hipóteses do estudo. A partir das evidências, pode-se concluir que o Capital Intelectual influencia a Capacidade Absortiva, mas os elementos que o compõe refletem de modo diferente nas dimensões da ACAP. As capacidades de Aquisição, Assimilação e Exploração do conhecimento são influenciadas de forma mais contundente pelo Capital Organizacional, seguido pelo Capital Humano. A capacidade de Transformação do conhecimento é influenciada de forma equilibrada pelo Capital Organizacional e Humano, e de forma mais moderada pelo Capital Social. Por sua vez, a Capacidade Absortiva influencia a inovação, sendo que cada dimensão impacta de modo diverso. Aquisição e Exploração do conhecimento influenciam de modo mais intenso, e Transformação do conhecimento de forma mais moderada. A validação dos construtos apresenta-se como contribuição relevante, pois demonstra empiricamente a validade dos conceitos teóricos e apresenta avanços metodológicos para a mensuração dos mesmos a partir do desenvolvimento de escalas e de um modelo integrado, servindo a acadêmicos e gestores. Especificamente para o setor industrial, esta pesquisa contribui para traçar um perfil do desenvolvimento de seus recursos intangíveis, das capacidades relacionadas ao conhecimento, de suas atividades de pesquisa e desenvolvimento, bem como dos resultados relacionados à inovação. Esta caracterização pode servir de parâmetro de comparação tanto para as empresas, como para os gestores públicos definirem políticas de incentivo à inovação. Novas pesquisas em diferentes setores e países poderão aprofundar as relações entre estes construtos, bem como incluir fatores externos e a relação específica com inovação incremental e radical. / This thesis aims to investigate the influence of Intellectual Capital on Absorptive Capacity of firms, as well as the influence of Absorptive Capacity on innovation. The theoretical argument of this thesis is based on the Resource Based View, which assumes that sets of intangible assets such as Intellectual Capital are mobilized by firms through dynamic capabilities such as knowledge Absorptive Capacity, leading to results such as product innovation. The study is justified by theoretical, methodological and practices in the areas of knowledge management and innovation, enabling a better understanding of concepts, as well as the interrelationships between them. Using the qualitative approach, an exploratory study was initially performed with 12 companies aiming to expand the knowledge about the environment researched and to provide a more robust structure to the questionnaire. Subsequently, the quantitative study covered 500 industries in southern Brazil of different sizes, sectors and technological intensities. Using the method of structural equation modeling, the examination of adjustment indexes and statistical significance confirmed the validity of all the constructs and model. It also served to support or refute the hypotheses of the study. Given the evidences, it can be concluded that the Intellectual Capital influences Absorptive Capacity, but the elements that compose the Intellectual Capital reflect differently on the dimensions of ACAP. The capabilities of Acquisition, Assimilation and Exploitation of knowledge are influenced more decisively by Organizational Capital, followed by Human Capital. The ability of Transformation of knowledge is influenced evenly by Organizational and Human Capital, and more moderately by Social Capital. In turn, the Absorptive Capacity influences innovation, and each of its dimension has a different impact. Knowledge Acquisition and Exploitation have a more intense influence, and knowledge Transformation has a moderate one. The validation of the constructs is presented as a relevant contribution, it empirically demonstrates the validity of the theoretical concepts and presents methodological advances in its measurement, from scales and development of an integrated model, serving to academics and managers. Primarily for the industrial sector, this research helps to draw a profile of the development of its intangible assets, related to the knowledge of their research and development, as well as results related to innovation capabilities. This characterization can serve as a benchmark both for businesses and for public administrators helping them to define policies to encourage innovation. New studies in different sectors and countries may deepen relations between these constructs, and include external factors and specific relationship to incremental and radical innovation.

Made available in DSpace on 2016-03-15T19:25:28Z (GMT). No. of bitstreams: 1 Cid Garcia Nogueira.pdf: 4894956 bytes, checksum: 1759dd8e8f8a2857e387007d946190e6 (MD5) Previous issue date: 2010-08-25 / The accounting records which have been created based on the owners concern, motivated on his ownership protection and property control, became subject to publicity, as far as the entrepreneurship began to fit the modern corporation feature, what implies in the countries where the capitalism system applies a must for issuing the Balance Sheet and the Annual Income Statement. Due to the growing gap between the book value, which is performed under the Generally Accepted Accounting Principles, and the market value, there comes a need to provide a uniform procedure and a disclosure for that issue in order to report and analyze the available information within a diverse way, which has been the trend to report and announce the corporation valuation and performance. This job seeks reporting some procedures that have been recently performed, informing more properly the stakeholders, concerning the pub-lic corporations, their value in currency, and testing a model based on obtainable open data basis elements. / Os registros contábeis que foram primordialmente criados por interesse dos proprietários do empreendimento, com motivação na preservação de sua propriedade e no controle de seu patrimônio, passaram a se revestir da característica de publicidade, na medida em que o empreendimento passou a enquadrar-se na característica jurídica de sociedade anônima, que, basicamente em todos os países de sistema capitalista, deve publicar o Balanço Patrimonial e a Demonstração do Resultado do Exercício. Em função do descolamento do valor contábil financeiro, que é elaborado seguindo as normas vigentes previstas nos Princípios Contábeis Geralmente Aceitos, em relação ao valor de mercado, tem surgido a necessidade de se apresentar, de modo uniforme e transparente, esse aspecto através de uma forma diversa de relatar e analisar as informações disponíveis, o que tem sido a tendência para demonstrar e tornar públicos o valor e o desempenho da sociedade anônima. Este trabalho busca relatar alguns procedimentos que têm sido elaborados para informar de maneira mais adequada às pessoas que detêm interesse nesse tipo de sociedade de capital aberto o seu valor expresso em moeda, e testar uma modalidade com base em elementos de base dados obteníveis pelo público em geral.

Doctor of Philosophy(PhD), / The confluence of a number of marketplace phenomena has provided the impetus for the selection and conduct of this research. The first is the so called value relevance of intangibles in determining share market performance of publicly listed companies. The growing gap between market and book values has been proposed as an indication of the impact of intangibles on share price values. A second related phenomenon is the increasing reliance on share price appreciation as the principal means for shareholder return as opposed to returns through dividends. This suggests that share prices are becoming an even more critical firm performance measure than traditional accounting-based firm performance measures like return on investment (ROI). A third phenomenon is the rapid growth in marketplace alliances and joint ventures, the number of which has grown rapidly over the past 30 years. The explanation for these phenomena may lie in the concept of corporate social capital (CSC) which, as an intangible asset (IA), has been proposed in several normative studies. CSC has been defined as “the set of resources, tangible or virtual, that accrue to a corporate player through the player’s social relationships, facilitating the attainment of goals” (Leenders & Gabbay, 1999, p3). However, constructs for CSC have only been loosely defined and its impacts on firm performance only minimally empirically tested. This research addresses this gap in the literature. The key aim of this research is to explore the impact of CSC on firm performance. Through the use of CSC as a lens for viewing a firm’s intangibles, several important sub-components of the CSC formulation are exposed. These include a firm’s market centrality (CENT), absorptive capacity (AC), internal capital (INC), human capital (HC) and financial soundness. Therefore, an extended aim for this research is to identify the differential impacts of the CSC sub-components on firm performance. Firm performance was measured as ROI, market-to-book ratios (Tobin’s Q) and total shareholder return (TSR). Overall, the research results indicate that CSC is a significant predictor of firm performance, but falls short of fully explaining the market-to-book value disparity. For this research an innovative computer-supported content analysis (CA) technique was devised to capture a majority of the data required for the empirical research. The use of a commercial news aggregation service, Factiva, and a standard taxonomy of terms for the search, allowed variables for intangible constructs to be derived from a relatively large sample of firms (n=155) from the global information technology services (ITS) sector from 2001 to 2004. Data indices for joint venture or alliance activity, research and development (R&D) activity, HC, INC and external capital (EC) were all developed using this CA approach. The research findings indicated that all things aren’t equal in terms of how the benefits of CSC accrue to different firms in the sector. The research indicated that for larger, more mature firms, financial soundness does not necessarily correlate with improved shareholder return. The inference is that these firms may have reached a plateau in terms of how the market is valuing them. In terms of market centrality, the research indicates that software firms could benefit from building a larger number of alliances and becoming more centrally connected in the marketplace. The reverse is true, however, for larger, more established firms in the non-software sectors. These companies can be penalised for being over-connected, potentially signalling that they are locked into a suite of alliances that will ultimately limit their capacity to innovate and grow. For smaller, potentially loss-making firms, the research indicates that investments in HC are potentially the only investment strategy that could result in improvements in profitability and shareholder return. Investments by such firms in R&D or INC developments are likely to depress shareholder value and therefore should be minimised in favour of HC investments. For larger, more established firms, investment in HC is beneficial for both ROI and TSR. Investments in areas like R&D and INC were found to be only beneficial to those firms who have the financial capacity to afford it. Firms that don’t appear to have the financial resources to support the level of investments they are making in R&D and/or INC were penalised by the market. Overall, the research provides specific insights into the links between firms and their performance, through appropriate investments in CSC. In terms of research practice, this research demonstrates the viability of computer-supported CA. Progress in the development of more intelligent search technologies will provide increasing utility to CA researchers, promising to unlock a vast range of textual source data for researchers that were previously beyond manual CA practices.

論文摘要 本論文以我國資訊服務業為對象，針對攸關其重要無形資產的智慧資本要素，進行研究。由於資訊服務業是本世紀末興起之最具代表性的知識產業，產業中的贏家並非擁有大量的金融性資本者，而是擁有具創造力的研發能力、可製造大量財富的"人力資源資本"，可將知識快速在組織內分享、成長以提高人員生產力的"結構資本"，以及與顧客共同成長、創造利潤的"顧客資本"。這使得資訊服務業的真正價值及發展潛力，應落實在其所擁有的智慧資本之上，而非其傳統的財務指標。 我國的資訊服務業近年來發展迅速，且經政府明定為策略性產業，期望能成為推動我國下一波經濟奇蹟的主力產業之一。然從今(88)年第一批獲准上櫃的軟體公司經驗裡，發現其鑑價方式仍與任何其他產業的作法並無二致。這種評估作價的方式完全忽視了資訊服務業公司隱性的智慧資產，導致低估資訊服務業者的真正價值。影響所及，對其從公開資本市場募集發展資金的計畫有礙，也將損及社會大眾一般投資人，無法作出較合理的判斷。對尚在起飛階段的資訊服務業，缺乏助益。 因此本論文將首先藉文獻探討來闡示智慧資本的內涵，其次介紹了解我國資訊服務業的現況，及其目前在上市、上櫃時的鑑價作法。隨後藉由對知名資訊服務業者的個案訪談，收集歸納出他們認同的18項智慧資本要素，分屬「人力資本」、「流程資本」、「創新資本」、「關係資本」四大類。再經由問卷設計、調查、廣泛收集38家資訊服務業者及投資業者的意見，運用分析層級程序法(APH)，得出對這四大類計18項智慧資本要素的相對權重。 本研究的發現如下： 壹、我國資訊服務業者認同智慧資本內涵可以區分為人力資本、流程資本、創新資本、與關係資本。 貳、在此四類智慧資本內涵中，創新資本最重要，其後依序為人力資本、關係資本、流程資本。 參、在18項智慧資本要素中，業者認知創新文化、關鍵技術、智慧財產權(以上屬創新資本)、經營團隊、向心力(以上屬人力資本)為最重要的5項無形資產。 肆、流程資本的權重，較其他三類智慧資本相去頗鉅。顯示業者對其重要性的認知尚不足。 這些研究發現，反映出在評估資訊服務業公司市場價值時的參考方向，同時也可做為資訊服務業者在經營上的指標。 最後，經由本研究，對現代企業提出以下建議： 壹、企業應加強智慧資本之創造與累積，以提升企業總體價值。 貳、企業應建立監控智慧資本存量與變化之指標，以維持企業競爭力。 參、建立企業智慧資本報表以補現行上市上櫃評價資訊之不足。 目錄 第一章 緒論-----------------------------------------------------------------1 第一節 研究動機----------------------------------------------------------1 第二節 研究目的----------------------------------------------------------3 第二章 文獻探討-----------------------------------------------------------4 第一節 智慧本質與知識經濟-----------------------------------------4 第二節 智慧資本的分類與內涵--------------------------------------9 第三節 智慧資本的研究進展-----------------------------------------18 第三章 研究方法---------------------------------------------------------27 第一節 研究架構---------------------------------------------------------27 第二節 研究設計---------------------------------------------------------28 壹.研究取向-----------------------------------------------------------------28 貳.研究方法-----------------------------------------------------------------28 參.研究流程-----------------------------------------------------------------28 肆.研究對象-----------------------------------------------------------------29 伍.研究限制-----------------------------------------------------------------30 陸.資料分析與問卷設計-----------------------------------------------30 第四章 我國資訊服務業及其鑑價之作法-----------------------31 第一節 資訊服務業發展歷程------------------------------------------31 第二節 我國資訊服務業的六大區隔-------------------------------34 第三節 我國資訊服務業的發展現況-------------------------------36 第四節 我國資訊服務業外銷狀況----------------------------------40 第五節 我國資訊服務業的未來展望-------------------------------44 第六節 我國資訊服務業上櫃評估做法及檢討-----------------47 第五章 智慧資本與資訊服務業-----------------------------------54 第一節 智慧資本對資訊服務業的重要性--------------------------54 第二節 個案彙整與分析-----------------------------------------------57 第三節 影響資訊服務業鑑價的智慧資本要項-------------------110 第六章 我國資訊服務業對智慧資本之看法------------------119 第一節 調查方法：分析層級程序法(AHP) --------------------119 第二節 智慧資本要項及衡量之問卷設計-----------------------124 第三節 問卷調查結果統計-----------------------------------------128 第四節 結果討論-----------------------------------------------------135 第七章 結論與建議------------------------------------------------138 第一節 研究發現-----------------------------------------------------138 第二節 建議-----------------------------------------------------------141 參考文獻---------------------------------------------------------------145 附錄一•我國資訊服務業智慧資本衡量因素研究問卷----------------149 附錄二•資訊軟體公司申請股票上櫃之補充規定----------------------153 附錄三•我國軟體產業申請上市/上櫃公司進度表---------------------155 附錄四•友立/資通資訊股份有限承銷價格計算說明表---------------160 / THESIS ABSTRACT GRADUATE INSTITUE OF SCIENCE AND TECHNoLOGY MANAGEMENT，NATIONAL CHENG-CHI UNIVERSITY Name：Wan-Hwa Hwang Month/Year：July 1999 Advisor：Se-Hwa Wu Research on the Intellectual Capital of Information Service Industry Information Service Industry is a most typical knowledge-based industry emerging at the end of this century . The winners of this industry don't have a lot of financial capital in general，rather having revenue-creating "human resource capital" which embodies innovation oriented R&D capability，"structure capital" which makes knowledge quickly sharable and accumulatable to increase the employee's productivity，and "customer capital" which makes company to grow with the customers and to create profit for both . This implies the real value and the growth potential of information service companies actually reside on the intellectual capital they own，instead of being on the traditional financial indices. Taiwan's information service industry advances rapidly in recent years. The government also designated it as a strategic industry and anticipated it becoming a major driving force of Taiwan's next wave of economic miracle. However，through the experience of those software companies which are first allowed to trade publicly at OTC this year，it is found the valuation method applied to these companies aren't different from any other type of companies (hardware，textile，chemical，...). This kind of valuation totally ignored the hidden intellectual asset of information service companies and，could lead to underestimation of their real value. Due to this，it could hurt information services company's plan to raese development fund needed from the open capital market，further the general public investors might not be able to evaluate these companies appropriately and，therefore might suffer loss. So this research started with literature survey to reveal the heavy contents of intellectual capital .Those works done by Leif Edvinsson et al and Thomas Stewart were adopted and provide most of the referrings so as to constituent the theoretical base of this research.. Then we examined the current status of Taiwan's fast growing information service industry which surprisingly made a superb performance during the financial storm last year which plagued many asian countries . While studying the valuation method used by the SEC to valuate information service providers during their IPO process，we regretly found that intellectual capital was not considered as any measurement at all . To make it obvious the detailed items of the intellectual capital currently being addressed and cultivated by Taiwan's information service industry，six prominent vendors were interviewed through their executive level management，which include one internet access/service provider，one 3D game software vendor，one anti-virus software vendor，one image processing software vendor，and two multimedia content providers . All are leading players in this industry . After analyzing the interviewing result gathered through these 6 information service providers，we were able to identify 18 key items which we believe constitute the intellectual capital focus of most similar companies in Taiwan at this moment . These 18 key items could further be grouped into four major categories . Namely， Human Capital：creativity，professional skill，company incliningness，managing team，informal interaction Flow Capital：operation management，quality management，knowledge management，equipment management，organization flexibility Innovation Capital：R&D investment，intellectual property right，key technology，innovation culture Relation Capital：Customer size，customer repurchase rate，cooperation relationship，company reputation We then designed a questionnaire and made a survey with 38 information service providers╱investment companies . Again，top management executives were asked to answer the survey . Using the Analytic Hierarchy Process (AHP)，we were able to calculate the relative weight of these 18 key items as well as the 4 major categories. We have the following findings： 1. Taiwan's information service providers agree that the content of intellectual capital could be categorized into "human capital"， "flow capital"，"innovation capital"，and "relation capital". 2. "Innovation Capital" is ranked the most important ，followed by "human capital"，"relation capital"，and "flow capital". 3. Within the 18 key items being identified，the information service providers select "innovation culture"，"key technology"， "intellectual property right "(those belong to the innovation capital category)，"managing team"，"company incliningness"(those belong to the innovation capital category)，as the 5 most important intangible assets. 4. The relative weight of flow capital is significantly less than the other three. It signifies the importance of this category is not recognized by Taiwan's information service providers yet. We think these findings provide directions we should emphasize while valuating a information service provider. They also could serve as indices for the management of this kind of companies. Finally，through this research，we have recommendations to current enterprises： 1. Enterprises should make every effort to create and to accumulate their intellectual capital，so to increase their total value； 2. Enterprises should fix indices to monitor their intellectual capital stocks and changement，to maintain the competitiveness. 3. Furnish enterprise's intellectual capital reports to amend the insufficiency of today's valuation used in the IPO process.

TED(Technology、Entertainment、Design)十八分鐘的小演講，其創新的內容與巨大的影響享譽全球。TED透過十八分鐘的演說，傳遞有價值的想法，歷經近三十年的演化與成長，不僅成為創意交流的重要平台，也透過語言翻譯和開放品牌授權等計畫擴散全球。在這股TED浪潮之中，台灣並沒有缺席，自2009年TED開放全球授權，台北是亞洲第三個拿到授權的城市，TEDxTaipei至今已舉辦三次大會，另有TEDxMonga(艋舺)與TEDxTainan(台南)等組織也取得授權、並各自舉辦活動。 TED經營多年的「會話資本」已經席捲全球各地且快速散佈，世界各地的人們持續談論、分享甚至參與TED。但是如同其他資本一樣，會話資本需要妥善地經營與管理，而TED究竟如何做到？藉由智慧資本的觀點，本研究提出三個研究問題：(1)組織的人力資本與結構資本對於會話資本經營有何影響？(2)組織的關係資本對於會話資本經營有何影響？(3)經營會話資本如何影響組織的智慧資本？ 對於TED與TEDxTaipei兩個案研究，本研究得到結論：(1)組織投入人力資本、採用結構資本以經營會話資本，經營過程促進人力資本與結構資本互動，而經營成果則會累積人力資本並建構結構資本。(2)組織必須採取適度的共創方式才得以將關係資本運用於會話資本經營，經營過程則須藉由適度授權以增加關係資本內涵。(3)組織經營會話資本的過程可促使智慧資本三要素互動，而互動過程與成果則可累積增加三要素的內涵。(4)組織經營會話資本可提升其智慧資本之內涵，智慧資本提升之價值可透過價值共創的途徑與適度採取創用授權機制而快速放大並得到積累。 / TED(Technology、Entertainment、Design) organization is a creative platform. It is knowned for its eighteen-minutes-only speeches of innovative contents. After nearly three decades of evolution and growth, nowadays, TED has become an important platform for exchanging ideas, and has been spreaded around the world by translation project, brand licensing and other programs. Meanwhile, Taiwan has not been absent in this “TED wave”. Since TED started licening its brand from 2009, Taipei is the third Asian city to get authorization, which held the name of TEDxTaipei, and held three conferences after establishing. Other organizations in Taiwan, such as TEDxMonga and TEDxTainan, also got authorization from TED and organized some activities. TED managed “Conversatonal Capital” for decades, which led the brand quickly spread around the world. People around the world continue to talk, share and participate in TED. Similar with other capital, Conversational Capital needs to be properly operated and managed. From the perspective of Intellectual Capital, this research explores three questions: (1) How do the Human Capital and Structural Capital influence on Conversational Capital? (2) How does the Relationship Capital influence on conversational capital? (3) How can managing Conversational Capital affect organization Intellectual Capital? Form the TED and TEDxTaipei two case studies, the conclusion of this research are as following: (1) In the organization, the input of Human Capital and the adaption of Structural Capital will influence on the interaction between the two capitals, enhancing the accumulation of Human Capital and the construction of Structural Capital. (2) Organizations require a certain level of co-creation to utilize Relationship Capital in the management of Conversational Captital, with methods of authorization to enrich Relationship Capital.(3) The process of managing Converstional Capital in organizations can encourage interaction among the Human Capital, Structural Capital and Relationship Capital, which outcome could develop the depth of three capitals. (4) The organization managing Conversational Capital improves Intellectual Capital which value could be accumulated by co-creation and authorizion.