O estudo objetivou a identificar o uso de ferramentas de comunicação interna no Banpará, Instituição Bancária regional, com atuação no Estado do Pará, mais precisamente no âmbito de apoio ao desenvolvimento local. Contemporaneamente, a comunicação é considerada fator estratégico para uma organização, já que por meio dela, bons fluxos de informações são necessários para o alinhamento dos objetivos e estratégias de uma empresa. Esse processo atinge principalmente os funcionários, muitas vezes, tratados de forma homogênea, embora pertençam a segmentos distintos, quando podem ocorrer ruídos nos processos de comunicação interna. Metodologicamente, foi utilizada a pesquisa bibliográfica para levantamento, das teorias comunicacionais disponíveis e dos recursos técnicos inerentes à comunicação. A aplicação do estudo de caso indicou que os funcionários acessam as ferramentas de comunicação interna e por meio dessas recebem informações suficientes para desenvolver suas atividades no trabalho, havendo predominância do uso da intranet e, um fluxo de comunicação predominantemente vertical descendente. Conclui-se que quanto maior o grau de robustez das informações veiculadas e a possibilidade de participação do funcionário, melhor será o seu entendimento em relação aos objetivos da instituição. É estratégico, que as empresas atentem, para que a dinâmica de uso intenso da comunicação por meio da tecnologia, não substitua integralmente as práticas de relacionamento interpessoal, como as práticas presenciais, com a realização de reuniões, a comunicação face a face. Haja vista a importância dos funcionários, enquanto atores sociais e, que deles dependem o entendimento das estratégias organizacionais para alcançar os resultados junto aos clientes. As instituições façam uso das ferramentas de comunicação interna em todos os estilos disponíveis, alinhadas a conjuntura e a cultura organizacional, e ao seu grau de evolução tecnológica, ou seja, mescladas, entre ferramentas tradicionais, convencionais e tecnológicas. / The study aimed to identify the use of internal communication tools in Banpara, regional banking institution, operating in the State of Para, more precisely in the context of support to local development. Contemporaneously, the communication is considered a strategic factor for an organization, since through it, good information flows are necessary for the alignment of goals and strategies of a company. This process affects mainly employees often treated as homogeneous, although they belong to different segments, where noise may occur in the processes of internal communication. Methodologically, was used to survey the literature, theories of communication available and the technical resources involved in communication. The application of case study indicated that employees access the tools of internal communication and through those get enough information to develop their activities at work, and the predominance of the use of intranet and a communication flow predominantly downward vertical. We conclude that the greater the degree of robustness of the information given and the possibility of employees participation, the better their understanding in relation to the goals of the institution. It is strategic, that companies pay attention to the dynamics of intense use of communication through technology, not fully replace the practice of interpersonal relationships, such as classroom practices, with the holding of meetings, face to face communication. Given the importance of employees as social actors who depend on them the understanding of organizational strategies to achieve results with clients. Institutions make use of internal communication tools available in all styles, lined the conjecture and organizational culture, and its level of technological evolution, - that is, mixed between traditional tools, and conventional technology.

Background Employee turnover is increasing and in order for companies to retain their workforce, internal marketing (IM) needs to be applied. With internal communication (IC) being seen as the key to implementing employee oriented strategies and activities to motivate employees and coordinate cross-functional efforts within IM, internal social media (ISM), as known for fostering communication among employees, needs to be investigated regarding its influence on employee engagement. Purpose The purpose of this study was to investigate the psychological conditions of employee engagement on ISM and their relationship to employee engagement on ISM, moderated by the managerial communication styles assertive, aggressive and passive. Method An explanatory sequential mixed methods design has been applied, combining the advantages of both quantitative and qualitative data collection. Starting with 86 self-completion questionnaires, the findings, obtained by the application of a factor analysis in conjunction with multiple regression analysis, have been deepened with 5 semi-structured interviews with the help of a thematic analysis. Results and Conclusions The psychological conditions of employee engagement on ISM are indeed positively related to employee engagement on ISM. Furthermore, the assertive managerial communication style has shown to have a moderating effect on the relationship between the psychological conditions of employee engagement on ISM and employee engagement on ISM. Even though the moderating effect has been negative, the assertive communication style has been found to have a positive effect on employee engagement on ISM itself.

My diploma thesis deals with the evaluation of internal communication in Česká spořitelna. The first part of my work is focused on theory, emphasizing the importance of good functioning internal communication and the consequences of its deficiencies. I also apply this knowledge in the practical part, which is supplemented by the characteristics of Česká spořitelna and the important milestones of the origin of internal communication in the company. In the analytical part, I investigate the employees' satisfaction with the current situation. The paper presents proposals on how to simplify message sharing and avoid the overloading of information that is not relevant to all employees.

This thesis is focused on improving the state of corporate culture in Nutrend D.S., a.s. On the basis of analysis of results obtained in questionnaire inquiry, there were some drawbacks detected in managers getting familiar with the vision and long-term business objectives, in the financial evaluation and incentive system, and also in the working environment. Further there was an existing rivalry identified between different departments and low willingness of employees to attend corporate events. Subsequently, the proposals and recommendations have been processed leading to the elimination of these drawbacks and to improvement of the present state.

Purpose The goal of this research is to define top-down and bottom-up approaches as well as the communication processes and the information flow to see how it is used and matched with day-to-day activities in several retail stores. To meet this goal, the following research questions have been formulated: ● How do organizations use information strategies such as top-down and bottom-up management? ● What are the means to be used in information strategies so that the envisaged objectives can be achieved?  Method To meet that objective, a study has been performed on seven store managers from seven different retail shops through interviews from which the empirical data has been gathered. The latter has been combined with a theoretical framework to achieve the purpose. Findings Based on the empirical results taken from the seven store managers, the authors were able to see and understand how each of them was using information strategies and what were the challenges and improvements related to it. Limitations The authors chose to limit their research to the retail industry in Sweden, therefore the outcome of this study cannot be applied to other industries or countries. Moreover, the interviews have been only given to store managers, which implies that the employees’ perspective on the subject is not analyzed here.

The diploma thesis concerns the internal communication in the company which I have selected. The theoretical part of the thesis describes generally the findings about communication and internal communication. The body focuses on an analysis of the internal communication within the selected company, using the questionnaire. The analysis includes recommendations based on the results of the survey, which could enhance the effectiveness of internal communication within the company structure.

El presente estudio buscó explorar la existencia de una posible relación entre la participación en rituales corporativos y el compromiso del colaborador millenial con una empresa. En este sentido, se desarrolló el caso de la empresa BCP, empresa representativa y líder en el mercado peruano con 130 años de trayectoria. De esta manera, la investigación se encuentra compuesta por los siguientes apartados: (1) introducción al tema; (2) marco teórico, que sirvió de estructura para el desarrollo del análisis; (3) diseño metodológico, realizado a través de encuestas; (4) conclusiones y recomendaciones, que fueron necesarias para brindar un aporte que sirva a otros investigadores A manera de conclusión, se comprobó que, a pesar de tener una correlación positiva, no existe relación entre el compromiso laboral de un colaborador millennial y el número de rituales en que este participa. Teorizamos, para futuras investigaciones, que puede deberse a que existen muchos más factores externos que influyen en el compromiso laboral de un millennial. / This paper seeks to analyze if there is a relationship between a strong employee engagement and how many corporate rituals does an employee participates in. In this study, we chose to research Banco de Crédito del Perú’s (BCP) case. BCP is the largest Company in Perú and the most important bank in the country, we think this Company is a well recognized referent in the industry, and makes a very relevant subject for our research. This research contains an introduction, our framework, the analysis, research design, and conclusions and recommendations. In our research design, we contemplate surveys to a select sample of millennial employees. As a conclusion, we found that in spite of having a positive correlation, it’s not strong enough to prove a relationship between a strong employee engagement and the number of rituals an employee participates in. We theorize this result could lead to study other variables that can influence employee engagement. / Tesis

<p>Interna komunikacija u organizacijama predstavlja osnovu svih radnih procesa. Poverenje u komunikacionom procesu doprinosi uspešnijim i kvalitetnijim rezultatima rada, utičući na organizaciono ponašanje i poslovne performanse i posebno radno angažovanje. Uspostavljanje komunikacije zasnovane na poverenju se smatra jednim od najvažnijih ciljeva, posebno kada su u pitanju timski rad, rad sa novim tehnologijama i pre svega stil upravljanja. U radu se analiziraju rezultati istraživanja interne komunikacije, poverenja i radnog angažovanja u organizacijama različitog tipa i vlasničkog statusa i njihova međusobna povezanost koja utiče na radno ponašanje zaposlenih.</p> / <p>Internal communication in organizations represents the basis of all working processes. Trust in the communication process contributes to more successful and efficient work results, influencing organizational behavior and work performance, and a particular - work engagement. Establishing trust-based communication is considered to be one of the most important goals, especially when it comes to teamwork, working with new technologies and, above all, management style. The thesis analyzes the results of the research of internal communication, trust and work engagement in organizations of different type and ownership status and their interconnectedness that influences the working behavior of employees.</p>

Detta är en fallstudie som genomförd på en organisation med cirka 30 anställda. Studien bygger på kvalitativ forskning i form av nio intervjuer med olika medarbetare inom organisationen samt en dokumentanalys av organisationens personalhandbok och verksamhetsregler. Syftet med studien är att undersöka hur delaktighet, motivation och intern kommunikation förstås som viktiga delar i organisationskultur och identifiera vilka samband det finns mellan de tre begreppen kopplat till den organisationskultur som råder. Det är medarbetarnas egna berättelser om deras åsikter och känslor som ställs mot vald teori inom delaktighet, motivation och intern kommunikation i resultatanalysen. Resultatet visar på att medarbetarna har en positiv inställning till organisationen. Medarbetarna känner till viss del delaktighet och motivation men att det finns bristande kunskaper gällande den interna kommunikationen. / This is a case study that has been conducted on an organization with about 30 employees. The study is based on qualitative research in the form of nine interviews with various employees within the organization as well as a document analysis of the organization's personnel handbook and business rules. The purpose of the study is to investigate how participation, motivation and internal communication can be understood as an important part of organizational culture and identify what connections there are between the three concepts linked to the prevailing organizational culture. It is the employees' own stories about their opinions and feelings that are set against the chosen theory regarding participation, motivation and internal communication in the results analysis. The results show that the employees have a positive attitude towards the organization. The employees feel to some extent involved and motivated, but that there is a lack of knowledge regarding the internal communication.

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