Esta tese investiga uma possível correlação entre as políticas de comunicação organizacional e as práticas de governança corporativa no universo empresarial, tendo como pano de fundo as profundas transformações no ambiente econômico, político, social e cultural a partir da segunda metade do século XX. Utilizando-se de extensa revisão bibliográfica como principal ferramenta metodológica e de uma pesquisa de campo com 22 empresas (que representam mais de 50% do valor de mercado de todas as empresas de capital aberto do Brasil), buscou-se construir a trajetória tanto da comunicação organizacional e seu corpus teórico, como da governança corporativa; tentando assim, observar os elos de intersecção existentes entre elas, tanto do ponto de vista teórico, como do ponto de vista de testes estatísticos. O estudo defende a tese de que processos de comunicação mais transparentes, colaborativos e integrados, além de heterogêneos no atendimento das diferentes demandas dos diversos stakeholders presentes na organização, são determinantes na construção de boas práticas de governança corporativa; ou seja, a intersecção positiva aqui identificada pode contribuir de forma decisiva para uma melhor capacitação e adaptação das empresas às profundas transformações presentes no cenário competitivo do capitalismo contemporâneo. / This thesis investigates a possible correlation between the organizational communication policies and the practices of corporate governance in the entrepreneurial sphere, using as a backdrop the profound transformations in the economic, political, social and cultural ambit from the second half of mid twentieth century onwards. With an extensive bibliographical review as the main methodological tool and a field research with 22 firms (which represent 50% of the market value of all the public companies in Brazil), I sought to build a trajectory of organizational communication and its theoretical corpus as well as corporate governance in an attempt to observe the existing intersecting links between them, both from a theoretical point of view and from the perspective of statistical tests. The study defends the thesis that more transparent, collaborative and integrated communication processes, besides being heterogeneous in addressing the different demands of diverse stakeholders present in the organization, are determinants in the construction of good practices in corporate governance. In other words, the positive intersection identified here may contribute decisively to a better empowerment and adaptation of the companies to the profound transformations present in the competitive scenario of contemporary capitalism.

Orientador: Eduardo Guilherme Satolo / Coorientador: Timóteo Ramos Queiroz / Banca: Robisom Damasceno Calado / Banca: Wagner Luiz Lourenzani / Resumo: O segmento de piscicultura e aquicultura possui um importante papel na contribuição do desenvolvimento econômico do Brasil. Destaca-se, sobretudo, o estado de São Paulo que realiza 70% do beneficiamento das tilápias produzidas em seus frigoríficos. Neste processo ocorre o beneficiamento dos peixes que são repassados aos supermercados na forma de filés. Estas organizações, denominadas de agroindústrias processadoras de filé de peixes, competem entre si, na busca por uma gestão de produção eficiente no que tange à redução de custos e à eliminação de desperdícios, gerando dessa forma desenvolvimento e acesso a outros mercados. Diante da carência de estudos verificados, a presente pesquisa tem como objetivo geral analisar como as organizações agroindustriais que processam o filé de tilápia do estado de São Paulo estão trabalhando as questões envolvidas ao sistema Lean Production para alcance da Manufatura de Classe Mundial. O método World Class Manufacturing e o sistema Lean Production denotam ser favorecedores das organizações que buscam atingir a competitividade a nível global, podendo gerar padrões eficientes quando bem utilizados. Para atender ao objetivo da pesquisa, empregou-se como método de pesquisa o estudo de caso do tipo múltiplo, com a condução de visitas in loco, a solicitação de documentos e aplicação em três Unidades de Pesquisa de questionário de modo a caracterizar as organizações, verificar as ações dos níveis organizacionais e relatar os benefícios, dificuldade... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: The fish farming and aquaculture segment is very important for the contribution of Brazil's economic development. Of particular note is the state of São Paulo, which produces 70% of the tilapia production in its slaughterhouses. In this process the beneficiation of the fish that are transferred to supermarkets in the form of fillets takes place. These organizations, called fish fillet processing industries, compete with each other in the search for an efficient production management in terms of cost reduction and waste elimination, thus generating development and access to other markets. Given the lack of verified studies, the present research has as general objective to analyze how the agroindustries processing the fillet of tilapia of the state of São Paulo are working the issues involved to the Lean Production system for reach of the World-Class Manufacturing. The World Class Manufacturing method and the Lean Production system are great proponents of organizations that seek to achieve global competitiveness and can generate efficient standards when well used. In order to meet the research objective, a multiple-case study was conducted as a research method, with the conduction of on-site visits, request of documents and application in three questionnaires in order to characterize the organizations, To verify the actions of the organizational levels and to report the benefits, difficulties and critical factors for the success when in the execution of improvements in its manu... (Complete abstract click electronic access below) / Mestre

The primary purpose of the study was to examine the learning experiences of nontraditional students enrolled in organizational management and business administration cohort- and study-group programs at four, small, private, church-related, arts-based colleges in Virginia, Tennessee, and Georgia. The objective of the study was to examine how cohorts and study groups were implemented at four colleges. In addition, the study explored ways that cohorts and study groups contributed to students' satisfaction and academic performance levels, interpersonal relations, and leadership skills. Three hundred forty-five informants and respondents participated in this study. The subjects included 286 students enrolled in organizational management and business administration programs at four small, private, church-related, arts-based colleges (referred to as A, B, C, and D) that were located in southeastern United States. Using a qualitative research design, the researcher also gathered information by interviewing one pilot focus group, consisting of 5 participants, and four official focus groups, consisting of 25 participants. Through the use of content analysis, information was codified into a questionnaire used to explore students' perceptions of cohorts and study groups. Student questionnaires were hand delivered; thus, 286 students responded, and an 88% return rate resulted. Additionally, information about the effectiveness of cohorts and study groups and structural design and variables of cohorts and study groups was collected through four individual student interviews, In addition, 25 surveys were sent to instructors, and 17 (68%) responded. Four program directors and four employers of students responded to questionnaires, for a return rate of 100%. Based on students' responses, this study reveals that cohorts and study groups increase satisfaction, raise academic performance levels, strengthen interpersonal relations, and enhance leadership skills. Data collected from program directors, instructors, and employers supported the results of the student self-reports. Recommendations were made for a refinement of the instrument, which would request additional quantitative data, and replication of the study at other colleges nationwide. Further recommendations included a more thorough study of employers' attitudes, a comparison of mandatory and voluntary study groups, an investigation of cohort-student dropouts, the benefits of mentoring, the effectiveness of class representatives, use of personality tests to determine study-group membership, and attitudes of college administrators and their support offices and boards toward nontraditional programs.

The purpose of this dissertation is to examine the organizational and environmental correlates of hospital EMR use and to examine the relationship between hospital EMR use and performance. Using a theoretical framework that combines resource dependence theory with Donabedian's structure, process, outcome model, a conceptual model is created. To test the hypotheses of this model, logistic regression and Data Envelopment Analysis (DEA) are used. The data included in this analysis come from the AHA, HIMSS, CMS, ARF, and HQA. In the analysis of hospitals correlates of EMR use, three hypotheses were supported, and one was partially supported. Hospital system affiliation, bed size, and environmental uncertainty were found to be positively associated with hospital EMR use. Hospital rurality was found to be associated with EMR use for all categories except one; at every other level of rurality, as the hospital moves on a continuum from least rural to most urban, the likelihood of hospital EMR use also increases. Hospital EMR use was not found to be associated with teaching status, environmental munificence, competition, operating margin, ownership, or public payer mix. In the hospital performance analyses, one hypothesis was supported, and one was partially supported. Regarding quality, hospitals with EMRs were found to provide higher quality than those without EMRs. In efficiency performance, only small hospitals with EMRs were found to be more efficient than hospitals without EMRs. No support was found that hospitals with EMRs improve their efficiency over time more than hospitals without EMRs. Hospital EMR use does vary by certain organizational and environmental characteristics. For this reason, hospitals and policy makers must take action that enables and encourages all hospitals to implement and use EMRs because some hospitals do not have the motivation or resources to begin using EMRs on their own. Hospital EMR use is positively associated with high quality care, thus justifying the practice. Hospital efficiency was not found to be associated with EMR use in medium or large hospitals, but it was found to be associated with EMR use in small hospitals. Interestingly, larger hospitals are more likely to use EMRs than small hospitals. It is possible that the efficiency gains of EMR use in hospitals will not be realized until a standardized, fully interoperable system is developed, allowing health care provides to quickly and easily share the medical charts of their patients.

En la investigación “La comunicación interpersonal y la gestión organizacional en los trabajadores de la Compañía Americana de Conservas Pisco – Perú 2018”, Se ha elegido este tema puesto que la comunicación interpersonal es de suma importancia para los intereses de la empresa en el marco de expansión y crecimiento, considerando realizar este estudio puesto que serviría de buen sustento para implementar acciones de mejora con las miras futuras, el área de RRHH ha diagnosticado que es un aspecto en debilidad y que necesita ser abordado con mayor contundencia para poder brindar a los trabajadores mayor bienestar y tranquilidad respecto a la transparencia de la comunicación interpersonal y brindar a los trabajadores una mayor cercanía entre todos los puestos y mandos de la organización. El presente estudio se basó en el FODA institucional desarrollado por los investigadores La presente investigación presenta el siguiente problema de estudio, ¿De qué manera se relaciona la variable comunicación interpersonal y la variable gestión organizacional en los trabajadores de la compañía Americana de conservas Pisco – Perú 2018?, siendo su objetivo, Describir cómo se relaciona la variable comunicación interpersonal y la variable gestión organizacional en los trabajadores de la compañía Americana de conservas Pisco – Perú 2018 y su hipótesis , La variable comunicación interpersonal se relaciona significativamente con la variable gestión organizacional en los trabajadores de la compañía Americana de conservas Pisco – Perú 2018. La metodología planteada tiene su base en un Paradigma Positivista, cuyo enfoque es Cuantitativa y su estadística es no paramétrica, su tipo es aplicada, su diseño es correlacional y presenta un corte de criterio transversal, su método es hipotético – deductivo, la población y muestra 73 y 62 trabajadores de la empresa en estudio. Se utilizo el SPSS 25, Microsoft excell y la opción del Gmail – Form que son encuestas en línea los mismo que fueron remitidos a sus móviles y cuentas de correo Gmail para que presenten o remitan las respuestas del instrumento validado planteado en la investigación. Podemos llegar a la conclusión estadística que se comprobaron las hipótesis planteadas por el investigador “La variable comunicación interpersonal se relaciona significativamente con la variable gestión organizacional en los trabajadores de la compañía Americana de conservas Pisco – Perú 2018” Podemos afirmar que el aporte del presente estudio servirá para concientizar a los líderes de gestión la suma importancia de la comunicación interpersonal en la organización para que el personal pueda tener mayor recepción y entendimiento de aspectos relevantes de la empresa. Asimismo, para invertir en la colocación de hitos comunicacionales en la organización que garanticen la efectividad: Murales, Altavoces, Televisores, etc. Para alinear estrategias en las diferentes gestiones interdepartamentales que permitan trabajar la comunicación entre los colaboradores. Elaborar un plan de formación para resaltar la importancia de la comunicación y el correcto uso de los medios de comunicación interno. / In the research "Interpersonal communication and organizational management in the workers of the American Company of Conserves Pisco - Peru 2018", this topic has been chosen since interpersonal communication is of great importance for the interests of the company within the framework of expansion and growth, considering this study as it would serve as a good support to implement improvement actions with future goals, the HR area has diagnosed that it is an aspect in weakness and that needs to be addressed with greater force in order to provide workers greater well-being and tranquility regarding the transparency of interpersonal communication and providing workers with greater proximity between all the positions and commands of the organization. The present study was based on the institutional SWOT developed by the researchers The present research presents the following study problem: How is the variable interpersonal communication and the organizational management variable related to the workers of the American company Pisco - Perú 2018 ?, being its objective, Describing how the variable is related interpersonal communication and the organizational management variable in the workers of the American company of preserves Pisco - Peru 2018 and its hypothesis, The interpersonal communication variable is significantly related to the organizational management variable in the workers of the American company of preserves Pisco - Peru 2018. The proposed methodology is based on a Positivist Paradigm, whose approach is Quantitative and its statistics is non-parametric, its type is applied, its design is correlational and presents a cut of transversal criteria, its method is hypothetical - deductive, the population and sample 73 and 62 workers of the company in e studio We used the SPSS 25, Microsoft excell and the option of Gmail - Form which are online surveys the same ones that were sent to their mobile and Gmail email accounts to present or send the answers of the validated instrument proposed in the investigation. We can reach the statistical conclusion that the hypotheses raised by the researcher were verified "The interpersonal communication variable is significantly related to the organizational management variable in the workers of the American company of preserves Pisco - Peru 2018" We can affirm that the contribution of this study will serve to make management leaders aware of the importance of interpersonal communication in the organization so that staff can have greater reception and understanding of relevant aspects of the company. Also, to invest in the placement of communicational milestones in the organization that guarantee effectiveness: Murals, Speakers, Televisions, etc. To align strategies in the different interdepartmental managements that allow communication between collaborators to work. Develop a training plan to highlight the importance of communication and the proper use of interpersonal media. / Tesis

Neste trabalho é apresentada uma infraestrutura de nível micro-organizacional para sistemas multiagentes. A infraestrutura permite definir e gerenciar papéis e grupos de papéis organizacionais, que caracterizam o nível micro-organizacional das sociedades de agentes, em termos de quatro dimensões organizacionais: estrutural, funcional, dialógica e normativa. As principais características micro-organizacionais suportadas pela infraestrutura são: definição de papéis em termos de objetivos de realização (achievement goals) e objetivos de manutenção (maintenance goals), e seus respectivos planos; definição de normas organizacionais e um mecanismo para imposição das normas (norm enforcement); relações de dependências organizacionais entre papéis e grupos de papéis; mecanismo de reputação para auxiliar os agentes na busca de parceiros para seus objetivos individuais e selecionar parceiros para atingir metas coletivas; processo de reorganização não institucionalizado realizado por iniciativa dos agentes. A infraestrutura é baseada no metamodelo de agentes e artefatos e no conceito de organizações incorporadas (embodied organizations). Como resultado deste trabalho é disponibilizada uma infraestrutura de gerenciamento organizacional, independente de modelo organizacional, desenvolvida utilizando a plataforma CArtAgO que permite tornar a organização acessível aos agentes. / In this work, we present an artifact-based micro-organizational level infrastructure for multi-agent systems. It provides a way to define and manage the organizational roles and groups of roles that characterize the micro-organizational level of agent societies, in terms of the four organizational dimensions: structural, functional, dialogical and normative. The main micro-organizational features supported by the infrastructure are: definition of roles in terms of achievement and maintenance goals, and their corresponding plans; organizational norms and corresponding sanction-based mechanism of norm enforcement; organizational protocols to support the achievement of role goals; relations of organizational dependences between roles and groups of roles; reputation mechanism to help agents to find partners for their individual goals and to select partners to achieve collective goals; reorganization process not institutionalized performed by the initiative of agents. The infrastructure is based on the A & A meta-model and in the concept of embodied organizations. As a result of this work, we provide an organizational management infrastructure, independent of organizational model, developed using the CArtAgO platform that makes the organization accessible to agents.

This research aims to analyze and suggest management practices for a public university hospital, based on the requirements of the Standards of Excellence National Quality Foundation (FNQ), because they allow you to do a reading in a systematic way of all processes and practices of an institution essential to the process of organizational management. The method of research, this study is descriptive, mainly qualitative, their approach was based on analysis of management practices at a Public Hospital Federal University of Rio Grande do Sul The study sought to identify and interpret the requirements of Criteria for Excellence in literature and his approach in the management practices developed in the organization studied. The execution took place by applying the technique of search "Unstructured Observation". Based on the study, it is suggested that learning can be understood as practices of process improvement in hospitals, whose leaders have a critical role in its implementation may occur through review meetings, preparation or review of Strategic Planning. Finally, it is suggested that future research be undertaken with a view to developing an array of indicators that allows control and monitoring of results of systemic processes of this type of institution. / A presente pesquisa tem como objetivo a análise e sugestão de práticas gerenciais para um hospital público universitário, com base nos requisitos dos Critérios de Excelência da Fundação Nacional da Qualidade (FNQ), visto que estes permitem fazer uma leitura de forma sistêmica de todos os processos e práticas de uma instituição, fundamental para o processo de gestão organizacional. Quanto ao método de pesquisa, este estudo é descritivo, predominantemente qualitativo, a sua abordagem baseou-se na análise das práticas gerenciais de um Hospital Público Universitário Federal do Estado do Rio Grande do Sul. O estudo buscou-se identificar e interpretar os requisitos dos Critérios de Excelência na literatura e sua abordagem nas práticas gerenciais desenvolvidas na organização estudada. A execução deu-se por meio da aplicação da técnica de pesquisa Observação não Estruturada . Com base no Estudo, sugere-se que o aprendizado possa ser entendido como práticas de melhoria nos processos hospitalares, cujas lideranças têm papel fundamental na sua implementação, podendo ocorrer por meio de reuniões de análise crítica, elaboração ou revisão do Planejamento Estratégico. Por fim, sugere-se que pesquisas futuras sejam realizadas com o intuito de desenvolver uma matriz de indicadores que possibilite o controle e monitoramento sistêmico dos resultados dos processos desse tipo de instituição.

Submitted by Viviane Lima da Cunha (viviane@biblioteca.ufpb.br) on 2016-09-08T13:31:37Z No. of bitstreams: 1 arquivototal.pdf: 4045956 bytes, checksum: fa4f949dbb01c791127efa80237fcc6a (MD5) / Made available in DSpace on 2016-09-08T13:31:37Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 4045956 bytes, checksum: fa4f949dbb01c791127efa80237fcc6a (MD5) Previous issue date: 2015-11-25 / This work is a technical design applied to the implementation of the Continuing Education Center (NEP) at the University Hospital Ana Bezerra (Huab) as organizational management tool. Anchored on the concept of lifelong learning (Ceccim; FERLA, 2004) understood as public health policy and adopted as a guideline to work the need for development of the nursing team, continuously improving the care provided by the service and thereby contributing to the management organizational. The implementation of the NEP not only provides for the promotion of capacity building and training of nursing professionals, but will provide the construction of knowledge of horizontal, intersectoral and interdisciplinary way, prioritizing the teaching-learning relationship, moved by the critical debate and the discussions highlighted the need the hospital everyday. Thus, we have as a general objective the construction of a technical project plan for the implementation of the NEP at the University Hospital Ana Bezerra (Huab). The outlined specific goals include the diagnosis of educational practices in Huab, the elaboration of an action plan for the implementation of the NEP and the identification of factors involved in the education process of the nursing team. The methodology used was the type action research with the hospital in focus, in which participants were involved (as) nurses (as) the Huab. To realize it, we use instruments based on active teaching methods that work meaningful learning and questioning. As a final product of this work, we have a technical project plan implemented with the proposal of institutionalized implementation of the Continuing Education Center at the University Hospital Ana Bezerra. It is expected, therefore, contribute to improving the quality of nursing care that the implementation of the NEP can provide, noting that its implementation, and to promote continuing education for the nursing staff, will promote a space planning, monitoring and evaluation of educational proposals, according to the organizational demands. / Este trabalho trata de um projeto técnico aplicado para a implantação do Núcleo de Educação Permanente (NEP) no Hospital Universitário Ana Bezerra (HUAB), como ferramenta de gestão organizacional. Ancora-se no conceito de educação permanente (CECCIM; FERLA, 2004), entendido como política pública de saúde e adotado como eixo norteador para trabalhar a necessidade de desenvolvimento da equipe de enfermagem, melhorando continuamente a assistência prestada pelo serviço e, com isso, contribuindo para a gestão organizacional. A implantação do NEP prevê não somente a promoção da capacitação e do treinamento dos profissionais de enfermagem, como também a construção de conhecimentos de forma horizontal, intersetorial e interdisciplinar, priorizando a relação ensinoaprendizagem, movida pelo debate crítico e pelas discussões das necessidades evidenciadas no cotidiano do hospital. Dessa forma, tem-se como objetivo geral a construção de um plano de projeto técnico para a implantação do NEP no Hospital Universitário Ana Bezerra (HUAB). Os objetivos específicos delineados incluem o diagnóstico das práticas educativas no HUAB, a elaboração de um plano de ação para a implantação do NEP e a identificação de fatores intervenientes no processo educativo da equipe de Enfermagem. A metodologia utilizada foi do tipo pesquisaação, tendo o hospital como foco, em que os participantes envolvidos foram os(as) enfermeiros(as) lotados no mesmo. Para realizar o estudo, utilizamos instrumentos baseados nas metodologias ativas de ensino, os quais trabalham a aprendizagem significativa e a problematização. Como produto final deste trabalho, temos um plano de projeto técnico aplicado com a proposta da implantação institucionalizada do Núcleo de Educação Permanente no HUAB. Espera-se, nesse sentido, contribuir para a melhoria na qualidade da assistência de enfermagem que a implantação do NEP pode proporcionar, ressaltando que a sua implantação, além de promover a educação permanente para a equipe de enfermagem, promoverá um espaço de planejamento, monitoramento e avaliação das propostas pedagógicas, conforme as demandas organizacionais.

Submitted by Gustavo Antiqueira Goes null (gustavogoes26@gmail.com) on 2017-04-03T12:03:52Z No. of bitstreams: 1 GustavoGoes_PGAD_TUPA_Fevereiro2017.pdf: 2959127 bytes, checksum: 510f7cd30669e8eb8602f239610070eb (MD5) / Approved for entry into archive by LUIZA DE MENEZES ROMANETTO (luizamenezes@reitoria.unesp.br) on 2017-04-10T17:33:45Z (GMT) No. of bitstreams: 1 goes_ga_me_tupa.pdf: 2959127 bytes, checksum: 510f7cd30669e8eb8602f239610070eb (MD5) / Made available in DSpace on 2017-04-10T17:33:45Z (GMT). No. of bitstreams: 1 goes_ga_me_tupa.pdf: 2959127 bytes, checksum: 510f7cd30669e8eb8602f239610070eb (MD5) Previous issue date: 2017-02-03 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / O segmento de piscicultura e aquicultura possui um importante papel na contribuição do desenvolvimento econômico do Brasil. Destaca-se, sobretudo, o estado de São Paulo que realiza 70% do beneficiamento das tilápias produzidas em seus frigoríficos. Neste processo ocorre o beneficiamento dos peixes que são repassados aos supermercados na forma de filés. Estas organizações, denominadas de agroindústrias processadoras de filé de peixes, competem entre si, na busca por uma gestão de produção eficiente no que tange à redução de custos e à eliminação de desperdícios, gerando dessa forma desenvolvimento e acesso a outros mercados. Diante da carência de estudos verificados, a presente pesquisa tem como objetivo geral analisar como as organizações agroindustriais que processam o filé de tilápia do estado de São Paulo estão trabalhando as questões envolvidas ao sistema Lean Production para alcance da Manufatura de Classe Mundial. O método World Class Manufacturing e o sistema Lean Production denotam ser favorecedores das organizações que buscam atingir a competitividade a nível global, podendo gerar padrões eficientes quando bem utilizados. Para atender ao objetivo da pesquisa, empregou-se como método de pesquisa o estudo de caso do tipo múltiplo, com a condução de visitas in loco, a solicitação de documentos e aplicação em três Unidades de Pesquisa de questionário de modo a caracterizar as organizações, verificar as ações dos níveis organizacionais e relatar os benefícios, dificuldades e fatores críticos para o sucesso quando na execução de melhorias em seus processos de manufatura. Com relação aos resultados é possível afirmar que para as Unidades de Pesquisa investigadas há um direcionamento das práticas do sistema Lean Production para que seus processos produtivos possam atingir uma Manufatura de Classe Mundial. Entretanto, as Unidades de Pesquisa ainda carecem de um maior conhecimento e difusão dos conceitos relativos a estas duas estratégias administrativas de modo que conduzir seu uso de modo formalizado em seus ambientes organizacionais. / The fish farming and aquaculture segment is very important for the contribution of Brazil's economic development. Of particular note is the state of São Paulo, which produces 70% of the tilapia production in its slaughterhouses. In this process the beneficiation of the fish that are transferred to supermarkets in the form of fillets takes place. These organizations, called fish fillet processing industries, compete with each other in the search for an efficient production management in terms of cost reduction and waste elimination, thus generating development and access to other markets. Given the lack of verified studies, the present research has as general objective to analyze how the agroindustries processing the fillet of tilapia of the state of São Paulo are working the issues involved to the Lean Production system for reach of the World-Class Manufacturing. The World Class Manufacturing method and the Lean Production system are great proponents of organizations that seek to achieve global competitiveness and can generate efficient standards when well used. In order to meet the research objective, a multiple-case study was conducted as a research method, with the conduction of on-site visits, request of documents and application in three questionnaires in order to characterize the organizations, To verify the actions of the organizational levels and to report the benefits, difficulties and critical factors for the success when in the execution of improvements in its manufacturing processes. Regarding the results, it is possible to state that for the Research Units investigated there is a direction of the practices of the Lean Production system so that its productive processes can reach a World-Class Manufacturing. However, the Research Units still lack a greater knowledge and diffusion of the concepts related to these two administrative strategies so as to conduct their use formally in their organizational environments.

Neste trabalho é apresentada uma infraestrutura de nível micro-organizacional para sistemas multiagentes. A infraestrutura permite definir e gerenciar papéis e grupos de papéis organizacionais, que caracterizam o nível micro-organizacional das sociedades de agentes, em termos de quatro dimensões organizacionais: estrutural, funcional, dialógica e normativa. As principais características micro-organizacionais suportadas pela infraestrutura são: definição de papéis em termos de objetivos de realização (achievement goals) e objetivos de manutenção (maintenance goals), e seus respectivos planos; definição de normas organizacionais e um mecanismo para imposição das normas (norm enforcement); relações de dependências organizacionais entre papéis e grupos de papéis; mecanismo de reputação para auxiliar os agentes na busca de parceiros para seus objetivos individuais e selecionar parceiros para atingir metas coletivas; processo de reorganização não institucionalizado realizado por iniciativa dos agentes. A infraestrutura é baseada no metamodelo de agentes e artefatos e no conceito de organizações incorporadas (embodied organizations). Como resultado deste trabalho é disponibilizada uma infraestrutura de gerenciamento organizacional, independente de modelo organizacional, desenvolvida utilizando a plataforma CArtAgO que permite tornar a organização acessível aos agentes. / In this work, we present an artifact-based micro-organizational level infrastructure for multi-agent systems. It provides a way to define and manage the organizational roles and groups of roles that characterize the micro-organizational level of agent societies, in terms of the four organizational dimensions: structural, functional, dialogical and normative. The main micro-organizational features supported by the infrastructure are: definition of roles in terms of achievement and maintenance goals, and their corresponding plans; organizational norms and corresponding sanction-based mechanism of norm enforcement; organizational protocols to support the achievement of role goals; relations of organizational dependences between roles and groups of roles; reputation mechanism to help agents to find partners for their individual goals and to select partners to achieve collective goals; reorganization process not institutionalized performed by the initiative of agents. The infrastructure is based on the A & A meta-model and in the concept of embodied organizations. As a result of this work, we provide an organizational management infrastructure, independent of organizational model, developed using the CArtAgO platform that makes the organization accessible to agents.