Submitted by Joel de Lima Pereira Castro Junior (joelpcastro@uol.com.br) on 2016-07-25T20:56:03Z No. of bitstreams: 1 GustavoVianna.pdf: 1349146 bytes, checksum: 00a539006e5936a613a648ef04144b95 (MD5) / Approved for entry into archive by Biblioteca de Administração e Ciências Contábeis (bac@ndc.uff.br) on 2016-07-27T18:22:39Z (GMT) No. of bitstreams: 1 GustavoVianna.pdf: 1349146 bytes, checksum: 00a539006e5936a613a648ef04144b95 (MD5) / Made available in DSpace on 2016-07-27T18:22:39Z (GMT). No. of bitstreams: 1 GustavoVianna.pdf: 1349146 bytes, checksum: 00a539006e5936a613a648ef04144b95 (MD5) / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / O objetivo central desta pesquisa foi o de identificar e analisar as relações entre os valores pessoais de donos de MPE’s de cunho familiar no Grande Rio e os valores organizacionais predominantemente percebidos por seus funcionários. A metodologia aplicada foi o SVS (Schwartz Values Survey) – Inventário de Valores de Schwartz, que no Brasil foi introduzido, testado e validado por Álvaro Tamayo. Os resultados de campo mostraram oposições entre os valores pessoais disseminados pelos donos e os efetivamente percebidos pelos empregados, para determinados indicadores considerados como relevantes para o autor. / The main objective of this research was identify and analyse the relations between personal values of the owners of Small and Micro familiary companies in Rio de Janeiro, the predominant organizational values perceived by their employees and the metodology applied was the SVS (Schwartz Values Survey), which in Brazil was intruducted, tested and guaranteed by Álvaro Tamayo. The results showed differents perceptions between the owner personal values and the ones effectively perceived by the employees in the author point of view for some relevant indicators.

This master thesis deals with problems of changes in the management of human resources connected to an expansion of a company. It focuses on small and middle-sized companies. The first part describes theoretical principles of company growth, change management and specifics of small and middle-sized companies, including differences in human resources management. The second part describes some practical examples in the field of company growth and related changes. Different attitudes and ways applied to implement changes while solving growth problems are shown on the sample of two selected companies Each of the two companies finally developed in an opposite way, depending on how they had implemented changes. The first company continues its development as a middle-sized company and the latter bankrupted. Analysis of reasons of the success or failure while managing the growth is a part of this master thesis.

Para entender cuáles son las dificultades que afrontan las pequeñas empresas exportadoras e importadoras y lograr una expansión internacional, el presente estudio tiene como objetivo principal identificar los factores que limitan el uso de la carta de crédito en el estrato empresarial de la pequeña empresa. Para ello se identificó cuatro factores limitantes relacionados al uso de la carta de crédito y basados en el marco teórico pre-configurado de la investigación, los cuales son: Altos precios, falta de conocimiento limitaciones en el acceso al sistema financiero burocracia en el trámite documentario y la informalidad en las pequeñas empresas la cual se volvió a replantear en el proceso de la investigación conviniendo en el factor burocracia en el tramite documentario Por tal motivo, se realizó una investigación cualitativa exploratoria, con diseño de teoría fundamentada, con la finalidad de recolectar información basada en los conocimientos, experiencias, vivencias y opiniones de 18 participantes. Con una muestra de 12 pequeñas empresas exportadoras e importadoras y se realizaron 6 entrevistas a expertos. Asimismo, se pretende lograr un cambio en sus costumbres, hábitos actuales o decisiones en el tema de investigación. En primera instancia se planteó a través del plan de investigación tres factores importantes para la investigación. Sin embargo, al iniciar la validación de contenido, recopilación de información y según los resultados del programa Atlas, Ti, se identificó un factor fundamental que no había sido considerado al inicio la investigación, el factor altos precios en el uso de instrumentos financieros de comercio exterior “Carta de crédito”. Por tal motivo se determinó la existencia de cuatro factores y como objetivo principal conocer los factores que limitan el uso de las cartas de crédito en las pequeñas empresas exportadoras e importadoras de Lima Metropolitana, 2019. Además, el planteamiento de la hipótesis inicial la cual es enfrentar las dificultades a las que se enfrentan las pequeñas empresas exportadoras e importadoras para limitar el uso de la carta de crédito en sus operaciones de comercio exterior son la falta de conocimiento en los instrumentos financieros de comercio exterior, asimismo las barreras existentes para el acceso al financiamiento al sector MIPYMES. Los cuales han logrado hacer entender los obstáculos por los que atraviesan las empresas de este sector, finalmente, se han descrito las conclusiones y recomendaciones según el análisis de los resultados. Para el primer objetivo de la presente investigación; percepción sobre los costos de la carta de crédito que tienen las pequeñas empresas exportadoras e importadoras de Lima Metropolitana, este factor es muy importante al momento de decidir el uso de este instrumento en sus operaciones internacionales, consideran que son altas las comisiones en su emisión, así como el tener una escasa información y asesoramiento para carta de crédito ha conllevado al poco uso de la carta de crédito. Sin embargo, este medio de pago internacional abre un número de oportunidades financieras, permitiendo estos beneficios reducir los costos en otros financiamientos, así como brindar seguridad y respaldo en sus transacciones comerciales internacionales. Por otro lado, el segundo objetivo de estudio, grado de conocimiento en el manejo de carta de crédito en las pequeñas empresas exportadoras e importadoras de Lima Metropolitana, se confirma que existe una falta de conocimiento en cartas de crédito, así como la poca difusión que se da por parte de los funcionarios de las entidades bancarias en ofrecer la carta de crédito, a pesar que existen instituciones del estado que brindan información relacionada a la carta de crédito no es muy conocida por parte del segmento PYMES, así como el desconocimiento que se tiene respecto a las ventajas y beneficios por usar la carta de crédito. Para el tercer objetivo de estudio, sobre las dificultades por las que atraviesan las pequeñas empresas exportadoras e importadoras de Lima Metropolitana, se identificó barreras que presentan las instituciones financieras a las pequeñas empresas al solicitar una carta de crédito, como lo son: el exceso de garantías, pocos años de constitución, experiencia bancaria, falta de documentación financiera, conocimientos administrativos y financieros, alto porcentaje de informalidad, hacen que el sector pyme no accedan a un medio de pago más formal y seguro. Para el cuarto objetivo sobre los procesos administrativos por los que atraviesa la pequeña empresa exportadora de Lima Metropolitana para solicitar la carta de crédito, se confirma que existe trámites excesivos al solicitar un financiamiento con carta de crédito, según la presente investigación, existe controversia entre los especialistas y las pequeñas empresa, debido a que estos segmentos no concuerdan con la existencia de Burocracia en el trámite documentario, se deduce en la presente investigación las dificultades y molestias en el tramite documentario son de manera mayoritarias por el segmento pyme. Se recomienda la capacitación continua de las pequeñas empresas para lograr un correcto manejo empresarial y contar con información idónea para las instituciones financieras. Además, a las instituciones financieras, se les recomienda realizar cambios en las estrategias de negocio para el sector PYMES, así como la capacitación de los funcionarios bancarios en medios de pago internacional para lograr mayor frecuencia en el uso de esta herramienta. Adicionalmente, a los organismos del Estado, se les recomienda difundir, promover y fomentar los programas que mantienen con el Estado para el apoyo en el crecimiento de las pequeñas empresas exportadoras. Asimismo, se recomienda a las instituciones académicas y centros de formación realizar cursos y capacitaciones basados en las prácticas y vivencias de las PYMES peruanas, referidas a las barreras que enfrentan día a día. / In order to understand the difficulties faced by small exporting and importing companies and achieving international expansion, the main objective of this study is to identify the factors that limit the use of the letter of credit in the business stratum of small companies. For this, four limiting factors related to the use of the letter of credit were identified and based on the pre-established theoretical framework of the, which are: High prices, lack of knowledge, limitations in access to the financial system, bureaucracy in the documentary process and informality in small companies, which was reconsidered in the research process, agreeing on the bureaucracy factor in the documentary process For this reason, an exploratory qualitative research was carried out, with a grounded theory design, in order to collect information based on the knowledge, experiences, experiences and opinions of 18 participants. With a sample of 12 small exporting and importing companies and 6 interviews with experts. Likewise, it is intended to achieve a change in their customs, current habits or decisions in the research topic. In the first instance, three important factors for the investigation were raised through the research plan. However, when starting the content validation, information gathering and according to the results of the AtlasTi program, a fundamental factor was identified that had not been considered at the beginning of the investigation, the factor high prices in the use of financial instruments of commerce exterior "Letter of credit". For this reason, the existence of four factors was determined and as the main objective to know the factors that limit the use of letters of credit in small exporting and importing companies of Metropolitan Lima, 2019. In addition, the initial hypothesis statement which is facing the difficulties faced by small exporting and importing companies to limit the use of the letter of credit in their foreign trade operations are the lack of knowledge in foreign trade financial instruments, in addition to the existing barriers to access to the financing to the MIPYMES sector. Which have managed to understand the obstacles that companies in this sector face, finally, the conclusions and recommendations have been described according to the analysis of the results. For the first objective of the present investigation; Perception about the costs of the letter of credit that small exporting and importing companies of Metropolitan Lima have, this factor is very important when deciding to use this instrument in their international operations, they consider that the commissions in its issuance are high, as well as having little information and advice for letter of credit has led to little use of the letter of credit. However, this international payment method opens up a number of financial opportunities, allowing these benefits to reduce costs in other financing, as well as providing security and support in your international commercial transactions. On the other hand, the second objective of the study, degree of knowledge in the handling of letters of credit in small exporting and importing companies of Metropolitan Lima, confirms that there is a lack of knowledge in letters of credit, as well as the little diffusion that It is given by the officials of the banking entities in offering the letter of credit, although there are state institutions that provide information related to the letter of credit, it is not well known by the SME segment, as well as the ignorance that is has respect to the advantages and benefits of using the letter of credit. For the third objective of the study, on the difficulties faced by small exporting and importing companies of Metropolitan Lima, barriers that financial institutions present to small companies when requesting a letter of credit were identified, such as: excess of guarantees, few years of incorporation, banking experience, lack of financial documentation, administrative and financial knowledge, high percentage of informality, mean that the SME sector does not have access to a more formal and secure means of payment. For the fourth objective on the administrative processes that the small exporting company of Metropolitan Lima goes through to request the letter of credit, it is confirmed that there are excessive procedures when requesting financing with a letter of credit, according to the present investigation, there is controversy between the specialists and small companies, because these segments do not agree with the existence of bureaucracy in the documentary process, it is deduced in the present investigation the difficulties and inconveniences in the documentary process are in the majority by the SME segment. Continuous training for small businesses is recommended to achieve proper business management and have suitable information for financial institutions. In addition, financial institutions are recommended to make changes in business strategies for the SME sector, as well as training bank officials in international means of payment to achieve greater frequency in the use of this tool. Additionally, State agencies are recommended to disseminate, promote and encourage the programs they maintain with the State to support the growth of small exporting companies. Likewise, academic institutions and training centers are recommended to carry out courses and training based on the practices and experiences of Peruvian SMEs, referring to the barriers they face every day. / Tesis

The main goal of this thesis is to create a real business plan for establishing a small brewery in Dolni Libchavy. The work consists of two parts, theoretical and practical. The theoretical part will acquaint us with basic terms, definition of required analysis and detailed description of each part of business plan. In the practical part is processed business plan for the brewery. There are analysis for internal and external environmental and finally financial cover of entire business.

The diploma thesis is focused on the creation of a proposal for a suitable business plan for the establishment of a small wine company. Selected strategic analyses are used to develop the proposal to evaluate the current situation. Based on the evaluated analysis, a business plan is compiled, which contains a marketing, operational and financial plan. Appropriate methods are then used to identify the main risks that may jeopardize the implementation of the project. The output of the work is a proposal for a business plan, according to which a small wine company can be established.

This diploma thesis deals with the strategy of business development of company, which produce natural jewelry and accessories. Based on the strategic analysis, the company's position on the market and its competitive advantage is determined. According to the company's vision and strategic goals, a comprehensive strategy for the development of a small business is proposed, including a time schedule for implementation.

In my Master’s thesis I am engaged in problems related to business plan proposals. The work analyses problems related to proposals of solutions for company extension in the field of service provision. On the basis of the analysis there have been processed the proposals of procedures, recommendations and measures suitable for supporting the company orientation in the market, strengthening its position in the market, increasing its market share as well as rendered service quality improvement and new clients obtaining. These suggestions and recommendations should be a guide – they should help a small company to develop and they should also lead to the company aims fulfilment.

The main focus of this thesis is to form a strategy of development of a small LLC company called ABC. The strategic analysis included in this thesis shows the company’s position on the market and its main advantages. The thesis provides a complex strategy of further development according to the corporate vision and the strategic objectives of ABC including the aspects of functional strategies and a detailed schedule of its implementation.

The main aim of my master´s thesis is suggesting developement of a small company based on a critical analysis. In the theoretical part of the thesis is explained the basic concepts which will be used in analytical and conclusion part. In analytical part of the thesis there is performed analysis of internal and external environment. On the basic of analytical part, will be detected the proposal for development. In the conclusing part the changes are proposed for introduction into the company.

The purpose of the diploma thesis is the analysis of the human resource management (HRM) in the selected small companies. On the basis of the acquired results suggest the arrangements for improvement of this system. In order to conduct the research, more small companies were addressed. Only three entities were willing to provide the information. The company specialized in the sale of sport goods, the agricultural company and the centre for social services were participated in the research. All three companies have their seat in the South Bohemia. The thesis is divided into theoretical and analytical part. Theoretical part provides information about HRM issue in small companies, basic terms concerning HRM and definition of small companies including their role in the economic system are mentioned. In the analytical part there are briefly introduced the selected companies, the characteristics of the personal activities is presented and the questionnaires with important outcomes are propounded. The obtained information allow to suggest the arrangements for improvement of this system.