Based on marketing control theory, The purpose of this study is to investigate the indirected relationships between internal marketing and customer orientation, and relationships between customer orientation and service quality. The lyric survey data by questionnaire is obtained from life insurance industry in Taiwan, items and constructs are developed through principal components analysis, and the causal links among internal marketing, work group socialization, job satisfaction, organization commitment, customer orientation are exiled by structural equation model (SEM). Besides, Person correlation is also used. This study finds that internal marketing will positively indirectly influent customer orientation through work group socialation, job satisfaction, organization commitment. Besides, work group socialization has the stringest effect on customer orientation in our model. Becauce it directly influents customer orientation and directly influenced by internal marketing. Based on the result of this study, mangers who would like to enhance employees¡¦ customer orientation behaviors must pay more attenuation to informal marketing control.

The growth of service industry enhances the importance of emotion issues in organizations. In the light of increasing interest in organizational emotions, previous studies focused on how front line staffs work. However, employees who play mediating role perform more emotional labor. As Arvey, Renz and Watson (1998) suggested, it is valuable to investigate the possible moderating or mediating roles valuable. By interviewing fifteen advertising account people, this article discusses the emotional labor of advertising account people who mostly play mediating role at work. Analyzing transcriptions in a qualitative approach, this research explores the emotional rules of mediating role and how they are socialized.

The Relationship between Organizational Socialization, Information Seeking Behavior, and Organizational Commitment of New High-tech Professionals Abstract Due to the rapid growth of high-tech industry in Taiwan, there is an increasing need for high-tech professionals. Therefore, it is easy for high-tech professionals to switch jobs frequently. This phenomenon causes high-tech companies to spend a lot of money and time on the management of newcomers every year, so it is important to understand how newcomers adjust to the new environment and increase their commitment to the organization. Organizational socialization is generally defined as the process whereby newcomers learn the behaviors and attitudes for assuming roles in an organization. Research on socialization has focused on the socialization tactics used by organizations and tends to portray newcomers as passive in the socialization process. However, relatively is known about how newcomers obtain the information they need. Hence, this study was designed to examine the relationship between organizational socialization, information seeking behavior and organizational commitment of high-tech professionals. Besides, this research also examined the mediating effects of socialization content on the relationship between organization socialization and organizational commitment and the relationship between information seeking behavior and organizational commitment. Surveys were given to 99 new professionals six and twelve months into their jobs. The results of the research indicate that: 1. High-tech companies tend to use institutionalized socialization tactics; new professionals tend to use overt, third party and observing tactics to obtain the information . 2. Collect, sequential, fixed and serial socialization tactics are associated with high socialization content; overt and observing information seeking tactics are associated with high socialization content. 3. Sequential fixed and serial socialization tactics are associated with high organizational commitment; observing information seeking tactic and high socialization content are associated with high organizational commitment. 4. The mediating effects of socialization content on the relationship between organization socialization and organizational commitment and the relationship between information seeking behavior and organizational commitment are not obvious. Key words: organizational socialization, information seeking behavior, socialization commitment, high-tech company, newcomer

This research takes the viewpoints of international regime, neo-realism, neo-liberalism and constructionism in analyzing the impact of international norms on state behaviors. The case study focuses on the impact of the international human rights norms on China¡¦s human rights issue. The finding of this research is that, with China¡¦s international socialization going deeper, China is eager to join and intervene in different international regimes and international organizations; China also regards international organization as the symbolic expansion of state authority. The main purpose of the international human rights norms is to promote democracy and protect human rights all over the world. In western perspectives, China can show its determination to obey international social norms and influnce its opinions about human rights by joining the international human rights norms. In China¡¦s points of view, human rights is a historic and domestic issue. The fundamental thought of the international human rights norms is from the traditional western culture; therefore China does not accept the whole idea of such international human rights norms. From the interaction between China and the international human rights norms, we can find out China totally recognizes the mainstream discourse of the international human rights norms. With the rise of China, China tries to manipulate rather than just yield (with some limits) to the international human rights norms.

This study aims to explore the socialization issues of new-coming professional engineers. Based on theory socialization, social learning theory and social information processing approach, this study attempts to introduce work group socialization (group level) and self socialization (individual level), i.e., information seeking behavior, to the research model simultaneously. It is to improve the inconsistency between theories and empirical studies, and further to provide integral perspective on newcomer¡¦s socialization issues. Therefore, this study applies cross-level research design to explore and analyze relationships among socialization tactics at group and individual level, role breath self-efficacy and role performance. Collecting data from 91 groups, which include 91 immediate supervisors and 384 new-coming professional engineers, the research draws conclusion in two dimensions: (1) information seeking behavior, role breath self-efficacy, and role performance relationships at individual level; (2) socialization tactics, role breath self-efficacy and role performance relationships at cross-level. At the individual level, the results show that (1) when individuals apply overt, third party, and observation as the information seeking behaviors, there is a positive effect on role performance; when apply indirect and test as the information seeking behaviors, there is a negative effect on role performance. (2) When individuals apply ¡§overt¡¨, ¡§third party¡¨, and ¡§observation¡¨ as the information seeking behaviors, there is a positive effect on role breath self-efficacy; when apply ¡§indirect¡¨ and ¡§test¡¨ as the information seeking behaviors, there is a negative effect on role breath self-efficacy. (3) When individuals have high level of role breath self-efficacy, they are more willing to undertake tasks beyond work requirement, and thus have significant increase in role performance. (4) Role breath self-efficacy has full mediating effect on the relationship between overt, indirect, third party, test and role performance, and it has partial mediating effect on the relationship between observation and role performance. At the cross-level, it is found that (1) when the groups adopt ¡§investiture¡¨ and ¡§sequential¡¨ socialization tactics, the individual¡¦s role performance is positively increased; when the groups adopt ¡§collective¡¨, ¡§formal¡¨, ¡§serial¡¨ and ¡§fixed¡¨ socialization tactics, there is no significant influence on individual¡¦s role performance. (2) The level of groups¡¦ ¡§collective tactic¡¨ has negative moderating effect on the relationship between individual¡¦s ¡§third party¡¨ information seeking behavior and role breadth self-efficacy; ¡§sequential tactic¡¨ has positive moderating effects on the relationship between third-party information seeking behavior and role breadth self-efficacy; ¡§formal tactic¡¨ has negative moderating effect on the relationship between ¡§testing¡¨ information seeking behavior and role breadth self-efficacy; sequential tactic and fixed tactic have negative moderating effect on the relationship between observation information seeking behavior and role breadth self-efficacy; and serial tactic have positive moderating effect on the relationship between observation information seeking behavior and role breadth self-efficacy. (3) Each socialization tactic does not have direct contextual effect on role breath self-efficacy, while role breath self-efficacy also does not have mediating effect on the relationship between socialization tactics and role performance.

Thesis (M. Occ. Ther.(Faculty of Health Sciences))--University of Pretoria, 2009. / Summary in English. Includes bibliographical references.

Thesis (Ph.D.)--University of Oklahoma, 2008. / Includes bibliographical references (leaves 165-176).

Thesis (doctoral), Universität, Frankfurt (Main), 1999. / Includes bibliographical references (p. 240-249).

Thesis (Ph. D.)--University of Washington, 2003. / Vita. Includes bibliographical references (leaves 167-175).

In a university undergraduate dance department, students seem to be learning more than pirouettes and pas de bourees; students are learning how to construct their identities and present themselves as 'dancers'. As they progress through their undergraduate careers, the students are not only developing technical skills, but they are also learning the ins and outs of how dancers look, speak and behave. Based on three months of observation and in-depth interviews, it seems that developing into a dancer requires developing into an individual who shows unique commitment both to him/herself and to the art of dance itself. While many of the students enter the university focused on increasing their technical prowess measured in terms of turning ability, elevation in leaps, and flexibility, the older students in the program seem to be focused more on finding their own - individualized - standards of excellence, which frequently have little to do with technical 'tricks'.