為深入了解國家檔案使用情況，針對檔案館藏與調閱情況之研究是必要的，可幫助了解館藏強弱、使用情況、使用者背景、使用者需求等，有助於評估館務現況、規劃未來發展。 本研究探討國家檔案之使用者與檔案使用情況，透過調閱紀錄分析與使用者深度訪談，在檔案使用者部分，了解檔案使用者的特性與族群分布，及其背後的動機、需求與尋求行為等差異，而在檔案館藏使用情況部分，能了解檔案館服務項目、館藏比重、館藏使用程度與待開發潛在使用者等。 研究結果顯示，國家檔案使用者背景相當多元，而國家檔案館藏量與調閱量不必然呈現正比，且國家檔案既有館藏與徵集方向仍有調整空間，另外使用者使用國家檔案時易遭遇一些困難。 本研究建議未來需針對細節深入統計使用者背景、加強徵集使用因數高之檔案主題、均衡館藏主題分布、針對使用者各項需求調整國家檔案徵集類型與範圍、以及試圖降低使用者使用檔案時的不便等。 / In order to understand the use of the national archives, research on archival collections and situation of access is necessary. It can help us to understand the strengths and weaknesses of the collections, user background, user requirements, etc. It also help us to assess the status of collectional quality and plan for the future development. This study used records analysis and user interviews to investigate the use conditions and users of national archives. The characteristics, groups, and motives behind demanding and seeking behavior of users were analyzed. Besides, the services, the proportion of collections, use level of collections, and the potential users of arcives were investigated. The results of the study show as follows: (1) The user background of national archives is quite diverse. (2) The amount of archival circulation and collection is not proportional. (3) National archives collection development need to adjust for meeting users’ need. (4) Users encounter some difficulties when they accessed the national archives. The findings of the study may provide suggestions as below: (1) Users background should be compiled statistics further. (2) To intensively collect the national archives which have high use factor. (3) To balance the theme of national archives. (4) To adjust the type and scope of the national archives meet the needs of users. (5) To reduce the inconveniences of uses when they use the national archives.

檔案是紀錄人類文明發展的重要史料，也是行政機關執行業務過程的重要憑據，先進國家對於檔案的管理都極為重視，且均已興建現代化的檔案館來保存珍貴的國家檔案，設置適足的空間與設備以提供優質的應用服務，這不僅有助於文化資產之保存，也是國家發展進步的重要指標與象徵。我國現代化之檔案管理制度係師承歐美各先進國家，參酌國情後制定並予以立法規範，就長遠觀之，雖然已在2015年啟用首座永久性之國家檔案庫房，然而，這只能算是完成了因應典藏空間需求的近程目標，未來在制度面方面仍需建構完整的國家檔案管理體系，爭取興建獨立且多功能之館舍，讓珍貴的國家檔案得以妥適典藏並提供各界應用，發揮檔案存在的價值與功能。 　　檔案保存維護策略之擬訂，需掌握空間規劃、環境控制、修護處置、複製儲存及風險管理等要項，各要項皆有賴相當的專業能力方可成就，國家發展委員會檔案管理局為我國檔案中央主管機關，依法負有管理國家檔案之責，由於數量龐大且因年代久遠、原保管條件不佳等因素，檔案接管時多已嚴重劣損，更需要儘速研訂保存策略以為作業準據。本研究之目的，即以世界各先進國家之國家檔案館業務概況為探究目標，針對各國國家檔案館發展之保存策略加以研析，並就保存維護工作之範圍與業務重點比較其內涵之異同，據以研議適合我國國家檔案之保存策略，建立一致性、完整性、正確性之處置作業標準，提供未來國家檔案館規劃之參考，達到提升國家檔案典藏效益與作業品質之目的。本研究之重要成果與建議，歸納如下： 　一、國家檔案館興建刻不容緩 　　 本次研究調查發現，屬嚴重劣化的受損檔案多達一成以上，可合理推估具永久保存價值之國家檔案在尚未移轉前，恐有滅失之危機；據統計現有100公里以上之國家檔案尚待移轉，然受限於典藏空間不足而無法加速移轉作業之進行。因此，無論是從國際趨勢或是保存珍貴國家記憶的角度來看，興建國家檔案館都是未來首要推動的工作目標。 　二、國家檔案保存維護優先順序有待建立 　　國家檔案數量龐大，媒體型式及材質種類又十分多元，在資源有限情形下，除了必須爭取經費持續進行預防性保護相關作為，亦應衡酌檔案的價值性、應用性、保存性等條件，建立客觀的評量標準，研訂國家檔案保存修護及數位化等優先處置原則，兼顧檔案長期保存與便捷應用之需求，提升國家檔案管理效益。 三、國家檔案保存維護作業人力亟待充實 　　面對數量龐大且媒體類型多元的檔案，若無經費、人力、設備等資源的持續挹注，實難完成。為有效提升國家檔案保存維護工作的執行績效，未來仍應加強人力的支援，並思考業務傳承方式，使是項工作得以順遂推動。 四、各機關檔案人員保存維護正確觀念有待加強 　　國家檔案移轉前在各機關保存時間長達數十年，若原管有機關未善盡保存維護之責，或是施以錯誤的保管方式，等到檔案徵集移轉時再來搶救，恐為時已晚。為了讓檔案能夠延長保存壽命，進而減輕國家檔案移轉後所需花費的修護成本，應透過培訓、輔導等方式強化各機關檔案人員對於保存維護觀念的正確認知，宣導檔案保存環境控制與保管作為的有效作法，才能有效降低國家檔案劣化的數量與嚴重程度。 / Archives are not only important records of the development of human civilization but also concrete proofs of the works of government agencies. All the advanced nations attach great importance to the management of archives. They have therefore set up modernized buildings to house and preserve such precious archival materials, and have provided adequate space and facilities for quality service to users. By doing so, precious cultural assets can be best kept. These actions significantly symbolize the progress of a nation. In formulating correct strategies of archival preservation, we need to carefully take into consideration space planning, environment control, repair & restoration, duplicate & storage, and risk management. All of these rely on professional expertise. The National Archives Administration (NAA) under the Cabinet-level National Development Council is accountable for overall management of national archives in Taiwan. However, many of the archival materials had been damaged or deteriorated even before having been transferred to NAA due to their long history and the poor handling by the original agencies. Preservation of such archives urgently need efficient strategies. This dissertation therefore aims to conduct some researches on the operations of national archives agencies in advanced nations, analyze their preservation strategies, and compare the differences of their works and emphases. More importantly, this author tries to come up with standard operation procedures, which are coherent, complete and accurate, for Taiwan to preserve our national archives. Hopefully this will offer reference in planning for a new national archives hall, so as to enhance the efficiency and upgrade the quality of national archives preservation. The major study results and suggestions are as follows: I. There is urgent need for a national archives hall. This study finds out that seriously damaged or deteriorated archives in different agencies account for ten percent of the total archives. It can therefore be estimated that national archives worth preserving might be lost before being transferred to NAA. Statistics show that there are over 100-km long national archives waiting to be transferred. Yet, due to the limited space in NAA, it is impossible to speed up the transfer process. Therefore, in view of international trend or the need to retain precious national memories, to build a new national archives hall is top on the agenda. 2. Priorities should be set to best preserve national archives. National archives are not only large in quantity but also diverse in media types and material sorts. With limited resources, NAA has to allocate budgets to continue preventive protection measures. Meanwhile, it needs to establish objective criteria for assessing the value, usage, and preservation of different national archives before setting priorities for the restoration and digitalization of each sort. It is equally important to ensure long-term preservation and offer convenient service to users, so as to enhance the management efficiency of national archives. 3. The quality and quantity of workforce in national archives preservation need to be strengthened. Faced by the challenges in both large number and different types of national archives, NAA assuredly needs more financial, workforce and equipment support to continue fulfilling its missions. In order to more effectively preserve national archives and keep the operation going smoothly, more professionals are needed, and skills and experiences must be passed down to new staff members. 4. The preservation-related knowledge of staff members in different agencies needs to be strengthened. The current national archives had been kept by different agencies for several decades before having been transferred to NAA. If the original agencies failed to do their jobs well or kept their archives in a wrong way, it would be too late to rescue those archives after transfer. Therefore, in order to prolong the life of archives and reduce the expenses on repairing them after transfer, staff members in all agencies should receive training and assistance to gain better knowledge of archival preservation. After that, they can together take correct, effective measures as environment control and careful preservation to significantly reduce the number and degree of deteriorated archives.

近年來，世界各國紛紛設立國家檔案館以保存其珍貴的國家檔案，我國以往的國家檔案由國史館兼管，主要的館藏仍以歷史檔案為主，許多珍貴的國家檔案無法得到妥善的保存，至為遺憾，因而更顯得成立國家檔案館之迫切需要。本研究的目的在了解國、內外國家檔案館的現狀，發掘國內檔案事業所面臨的問題，並提供一些淺見供我國國家檔案館之成立、發展方向之參考，並不意欲創造或建構一個實際的、理想中的國家檔案館。更具體的說，本研究的目的在於藉助國家最高檔案指導機構之組織與功能的研究，提出國家檔案事業、及檔案學的意義與價值之再思考。本研究探討了國外國家檔案館的成立過程，及其組織與功能發揮之現況、國內檔案事業的發展債形，並運用了深度訪談與仿德爾斐的研究方法，與國內關心檔案事業的專家、先進作了一番深入的意見交流，得到了一些寶貴的結論。 / Although the Academia Historica has preserved records of the Republic of China since 1912, it emphasizes the preservation of historical documents only. Today most countries have established National Archives. The author would like to suggest an establishment of the National Archives of the Republic of China. Based on the system and practice of the NARA - PRO、Mainland China's National Archives, and the great opinions of 16 experts', the author would like to suggest guidelines for establishing the National Archives of the Republic of China.

檔案原是權力的象徵，從古至今，從東方至西方，只有少數人有權力得以使用檔案。而檔案由封閉走向開放，其重要的轉折點是在1794年，由於法國頒布世界第一部檔案法，規定檔案館應實行開放原則。此後，開放國家檔案館的檔案供民眾使用的觀念，也深深影響檔案館營運的方式。因此目前許多現代化的國家，常把檔案開放程度視為是民主化的重要指標。隨著網路通訊技術的發展，對於檔案開放亦產生極大的衝擊。 本研究採用「多重個案法」與「比較研究法」進行研究，首先瞭解美國、英國與澳洲三國國家檔案館檔案在網路上開放情況。並藉由比較研究法，瞭解三國之間的差異性，並且透過描述、解釋、併排、比較的過程，最後進行分析，將比較之結果做一結論，得出具體的建議。 根據研究發現，提出結論如下：一、檔案開放相關法規方面：（一）三國對於個人隱私權均相當注重，但美國則為政府資訊公開重於個人隱私權保護；（二）美、英兩國檔案相關法規針對網路開放檔案有特別之規範，美、英兩國檔案相關法規針對網路開放檔案有特別之規範，澳洲則為沿用原有檔案法規；二、線上參考服務方面：（一）線上參考服務多無專責部門，但仍有專責人員負責；（二）電子郵件、FAQ等非同步線上參考服務，為三國國家檔案館最普遍使用的形式；（三）三國國家檔案館均針對研究者提供特別線上參考服務；三、線上檢索工具方面為（一）三國國家檔案館提供多元化的線上檢索工具；（二）提供電子檔案及檔案內容影像檔已成為三國國家檔案館趨勢；（三）檢索系統的描述規則符合國際標準，有利於未來國際間檔案描述的資源分享與交流；四、線上檔案展覽方面：（一）線上展覽主題皆與館藏特色、社會文化相互結合；（二）線上展覽呈現方式較為傳統，缺乏創新；（三）線上展覽仍需與檔案館相關活動配合，以達最大的成效。 最後針對前述研究結果提出五項建議：一、明確規範檔案開放範圍，以作為我國檔案在網路上開放之依據；二、觀摩國外國家檔案館經驗，加強國內對線上參考服務的概念與認識，並積極推廣線上參考服務；三、建議國內檔案典藏單位，針對研究者提供特別線上參考服務；四、建議國內檔案典藏單位改善線上檢索系統，提供多元化線上檢索工具；五、針對我國檔案典藏單位之館藏特色及社會文化，積極推動線上展覽。