勞工於求職過程中，經常面臨雇主要求其必須揭露個人資訊之情形。為使自己能更順利獲得錄取，勞工通常僅能放棄其個人資訊自主的權利而同意揭露。因此，在取得個人資訊技術快速發展的今日，如何在求職過程中兼顧勞工的隱私權以及雇主錄用合適員工的經濟利益，是值得我們正視的問題。 本文將先就雇主所要求勞工揭露個人資訊的類型與目的以及因為揭露個人資訊而可能發生的爭議等議題，加以分析。另外，本文將剖析隱私權的發展過程，並藉此進一步瞭解保障隱私權的目的。此外，亦透過國內外法制與司法實務的介紹，以理解平衡勞工與雇主二者之間權利發展之趨勢。最後本文將從介紹資訊移轉模式與反思法理論內涵，論述國家應如何落實建構程序性保障，使求職勞工於揭露個人資訊時，能夠平等地與雇主充分、實質地溝通其揭露個人資訊的目的、範圍與其他權利義務關係。 / Employers usually ask job candidates disclose their personal information before they receive offers of employment. Labor who confront the ask from employers often abandon personal information autonomy and accept to disclose just for increasing opportunity of being employed. Therefore, it is important to consider labor privacy rights and employer business benefit to employ somebody fit workplace in society that technologies of access information develop rapidly. The article begins with providing a comprehensive analysis of the different information that employers need during preemployment, researches why employers need personal information of candidates and what disputes are caused probably. The article analyzes development of Privacy Rights theory and purpose of protecting Privacy Rights. The article also analyzes the tendency toward balancing rights of labor and employers by introducing legal institutions and judicial practice in Taiwan and foreign country. Finally, the article recommends the government should establish the procedure to promote employers communicating with job candidates for purpose, scope and other rights and obligations of disclosing personal information by introducing information-shifting model and reflexive law theory.

雇主在招募過程中，為了提高企業的生產力或行政組織的效率，防免契約、侵權責任的發生，必須謹慎挑選人才，因此通常會以詢問或檢測（如人格測驗）盡量蒐集與求職者相關的資訊，來遴選合適員工。但是，雇主得要求應徵者揭露多少資訊？求職者在雇主的要求下，為了提高獲聘的機會，是否只能拋棄個人的隱私利益？這些疑惑均值得思考，從中也顯現出了雇主與求職者間利益衝突的問題。 關於求職者個人資訊的保障，我國目前的基本規範為「個人資料保護法（簡稱個資法）」及「就業服務法（簡稱就服法）第5條第2項第2款」。雇主如欲蒐集求職者的個資，除必須符合個資法的特定條款外，假若涉及隱私資訊，尚須通過就服法第5條第2項第2款「就業所需」的檢驗。 在這看似簡明的基本架構中，事實上存有許多令人困惑的地方，以個資法特定條款的蒐集事由為例，如：「執行法定職務必要範圍內」的意涵具體所指為何；「與當事人有類似契約之關係」是否包含雇主可請求當事人以外的第三人（如：前雇主）協助為履歷調查；以及「經當事人同意」在勞動關係不對等時其有效性的爭議等。而就服法第5條第2項第2款最讓人頭痛之處則為應如何詮釋「就業所需」。是以，我們須要更多的實務及學說見解來填充個資法與就服法勾勒出的雇主與求職者間利益權衡框架。 本文將先探討雇主通常是基於什麼考量而對求職者為哪些詢問及檢測；而應徵者面對這些詢問及檢測往往會有什麼憂慮。接著借鏡美國法制，剖析我國針對求職者個人資訊保障的判準，並關注在個資法修正與就服法第5條第2項第2款增訂後，過往的實務見解是否依舊恰當或有所革新。最後比較美國與我國法制的異同，提出檢討與建議，期望能在保障求職者個資的同時，也兼顧到雇主的利益。 / In the hiring process, employers need to select workers cautiously in order to improve the productivity and efficiency of their enterprises, and to avoid the potential liability caused by reckless employees. To screen out the best possible candidate for a particular job, employers usually wish to gather as much information about job applicants as possible by making oral or written inquiries, or conducting different kinds of employment tests (such as personality tests). However, what kind of information can employers legally require job applicants to disclose? Do job applicants have no choice but to relinquish their personal privacy if they want to be employed? To answer these questions, we need to carefully balance the competing interests between employers and job applicants. In Taiwan, “Personal Information Protection Act (PIPA)” and “Employment Service Act (ESA) §5II②” form the basic framework of protecting job applicants’ informational privacy. Employers need to obey specific provisions of the PIPA before they can collect job applicants’ information; and if private information is to be collected, employers should further confirm their collecting actions meet the “job-related” requirement specified by §5II② of the ESA. This legal framework seems simple and clear, but there are many questions remain to be answered. For example, what is the exact scope of the term “within the scope of job functions provided by laws and regulations” of the PIPA? Does the condition “quasi-contractual relationship between the Parties” specified in PIPA allow employers to contact third parties (such as job applicants’ former employers) and conduct a reference check? Further, since there is a serious power-imbalanced problem in the employment relationship, can we truly expect the job applicants to offer a free and valid consent when they are requested to provide their personal information? Last but not the least, what is the precise meaning of the term “job-related” of §5II② of the ESA? More studies and court judgments are needed to delineate the boundaries between what employers are entitled to know and what job applicants should be able to keep private. This thesis begins with analyzing why employers need/hope to gather information about job applicants and what screening tools they prefer to use. It then discusses job applicants’ concerns when they face employers’ inquiries or employment tests. By comparing relevant U.S. legislation and judicial decisions regarding the protection of job applicants’ informational privacy, this thesis examines the standards used in Taiwan’s case-law when balancing employers’ and job applicants’ interests. Special attentions are paid to the issue whether these standards are still appropriate or should be updated in light of the latest amendments to the PIPA and ESA. Finally, through concrete cases, this thesis tries to provide practical recommendations on how we can better protect job applicants’ privacy while respecting employers’ legitimate interests in knowing their future employees.

本研究之目的在瞭解網路招募情境中，具預告真實工作情境（Realistic Job Preview，簡稱RJP）效果的廣告，其負向訊息比例與重要性對組織吸引力之影響，並探討求職者「對工作的期望」與「對組織的信任」在此關係的中介效果以及「求職者知覺的市場競爭力」在此關係的調節效果。本研究採用二因子受試者間實驗設計，所操弄的獨變項為招募廣告負向訊息佔總訊息量的比例，分為10％、20％、30％、40％、50％五種程度；以及負向訊息的重要性程度（高、低），依變項為組織吸引力。 本研究透過網際網路建置虛擬組織的招募網頁，吸引正欲求職的大學四年級及研究所學生經由網路進行實驗，得到466筆有效的實驗資料。研究結果顯示不同負向訊息比例對整體組織吸引力與各分量表的影響有顯著差異，而其在整體組織吸引力、組織正向情感、與工作吸引力有非線性的影響效果，即負向訊息的比例為20%者，其效果最高；負向訊息的高、低重要性程度會對整體組織吸引力與各分量表有不同的影響效果，越重要的負向訊息導致越高的組織吸引力。研究者並以ANCOVA檢驗工作期望的中介效果，結果顯示整體工作期望、工作內容期望、與一般性期望在負向訊息比例與組織吸引力之間有中介效果，組織信任的中介效果則沒有獲得驗證；負向訊息重要性會透過工作內容期望的中介效果影響組織吸引力，但無法確認組織信任有無中介效果。研究者以二因子變異數分析求職者知覺的市場競爭力的調節效果，結果顯示求職競爭力僅在公司期望與組織吸引力之間的關係有顯著的調節效果。研究者分別就結果加以討論，提出可能的解釋，並說明本研究之限制與貢獻。 / The purpose of this study is to empirically examine the effects of proportion and importance of negative information (having the function of realistic job preview with respect to web recruitment advertisements) on organizational attractiveness. The mediation effects of job expectation and trust toward organization on the previous relationships and the moderation effects of perceived job competitiveness on the previous relationships were examined. The independent variables of this study are proportion of the negative information (10%, 20%, 30%, 40%, or 50%) and importance of the negative information (low vs. high). The dependent variable is organizational attractiveness. Totally 466 seniors and graduate students who were hunting for a job joined in the experiment through the fictitious organization recruiting webpage. The result reveals that proportion of negative information has non-linear effect on organizational attractiveness. Recruitment ads with 20% of negative information had the strongest effect on organizational attractiveness. Negative information of higher importance induced more organizational attractiveness than that of lower importance. ANCOVA was used to examine the mediation effects. It shows that the job expectation mediates the relationship between proportion of negative information and organizational attractiveness. However, the mediation effect of trust toward organization on the relationship between proportion of negative information and organizational attractiveness hasn’t been confirmed. Via the mediation effect of job content expectation and trust toward organization, importance of negative information can affect organizational attractiveness.

本研究探討女性求職者其履歷表照片外觀性別與應徵工作的典型性別間一致性與否與微笑有無對招募者人事決策之影響；此外，並探討前述關係之中介機制及調節效果；亦即前述兩類效果是否透過影響招募者對求職者工作能力契合度、外向性或吸引力的知覺，進而影響招募者的人事決策，而招募者性別角色態度是否調節前述之性別一致性效果。 / 本研究使用實驗法，採2（女性求職者照片微笑：有或無）×2（女性求職者外觀性別與工作性別間一致性程度：高或低）完全受試者間實驗設計。依變項則為推薦意願之人事決策。以在職者為樣本，共有214位受試者參與，隨機分派受試者至四種實驗情境之一，在閱讀職缺訊息及履歷表後，回答對求職者知覺、人事決策及人口統計變項等問題。去除操弄失敗的樣本後，本研究分析之有效樣本為141人。 / 本研究以階層迴歸分析來檢驗所有研究假設。研究結果顯示，求職者微笑有無對推薦意願之主要效果達顯著，且招募者對求職者之外向性與外表吸引力知覺會中介此效果；但「外觀性別與工作性別間一致性」的主要效果並未達顯著。此外，招募者之家庭外角色態度具有顯著調節效果，但性別刻板印象之調節效果不存在。研究者並針對本研究之研究結果、理論與實務意涵加以討論。 / In the present study, the researcher examined whether the congruence between female applicants' photo facial appearance and the job type and whether female applicants showed smile in the photo affected recruiters' hiring recommendation. Additionally, mediators and moderators of the above relationships were also examined. Specifically, the researcher examined whether recruiters' perceptions of applicant’s demands-abilities fit, extraversion, and facial attractiveness mediated the above relationship and whether recruiters' sex role attitudes moderated the above relationship. / This study used a 2 × 2 between-subjects factorial experimental design. The two independent variables were whether female applicants showed smile in the photo (smile or non-smile) and the congruence between female applicants' photo facial appearance and the job type (high or low). The dependent variable was hiring recommendation. Two hundred and fourteen current incumbents participated in this study. After reading a fictitious job description and a fictitious resume, participants answered questions about the perceptions of the applicant, hiring recommendation, and participants’ demographic informaiton. After dropping participants who failed to pass the manipulation check, the valid sample size for analysis was 141. / Results of hierarchical multiple regression analyses indicated that the main effect of applicants' photo smile on hiring recommendation was significant, and the recruiter' perceptions of applicant's extraversion and facial attractiveness were mediators of the aforementioned relationship. However, recruiters' hiring recommendation was not influenced by congruence between female applicants' photo facial appearance and the job type. In addition, recruiters' attitudes toward extra-familial roles moderated the relationship between congruence between female applicants' photo facial appearance and the job type and demands-abilities fit. However, the moderation of recruiters’ gender stereotype was not significant. Finally, practical implications and avenues for future research in selection biases are discussed.