Global ETD Search

11	"Alla pratar om UX nu..." : En kvalitativ studie av UX på två högskolebibliotek / "Everybody is Talking about UX Now..." : A Qualitative Study of UX at Two Academic Libraries Jansson, Camilla January 2018 (has links) The aim of this thesis is to examine how library employees view and work with UX or User Experience. It also examines how they view library users, the library and their own professional roles and how these views are connected with the concepts of documentality, legitimacy and identity. The concept of power is also used. The study was carried out thorough a series of ten semi-structured qualitative interviews with employees at Karolinska Institutet University Library and Linköping University Library and is based on a social constructivist perspective. The results show that UX is viewed as a mindset where one tries to look at the library from the users’ perspectives and adapt the library after their needs. This was seen as a new perspective where the library aims to stand in the users’ shoes. Through the use of methods like interviews, observations and usability tests the informants try to understand their users and their needs. However, there was a strong emphasis on balancing the users’ wishes with the aims and conditions of the library which indicate a strong internal legitimacy. It also shows that UX does not indicate a loss of power in the informants’ minds. The study shows that an emphasis on the users’ perspective can also be linked to the core of librarianship further strengthening the internal legitimacy. The results also show that arguments can be made for the importance of both constitutive and performative documentality in academic libraries today. Among the informants there was a strong emphasis on a communicatively oriented professional identity with its focus om dialogue and cooperation with library users. In conclusion, the study shows that UX can be viewed as a way for academic libraries to cope with the many changes the last decades have brought and continue to be relevant in years to come. This is a two years master’s thesis in Library and Information Science. Academic libraries Libraries – Aims and Objectives Library employees Library use studies Library users Användarundersökningar bibliotekens mål och uppgifter biblioteksanvändare bibliotekspersonal högskolebibliotek Information Studies Biblioteks- och informationsvetenskap
12	För användarens bästa : En kvalitativ studie av UX-design och användarundervisning på högskolebibliotek / For the user’s benefit : A qualitative study of UX design and user instruction in academic libraries Holmquist Kullin, Emma January 2021 (has links) Introduction. The aim of this thesis is to investigate problems that users face when using a library discovery service, and determine which problems can be solved by UX design and which problems must be solved by information literacy teaching. A second aim is to examine how UX specialists and user instruction specialists cooperate and how these two specialties are shaped by each other and by the discovery service. Method. User problems were identified by analyzing documented reference questions from the library support chat. A survey based on the user problems was sent to UX specialists and user instruction specialists. The survey was followed by a focus group interview with the same participants. Survey data and transcripts of the focus group interview formed the data for analysis. Analysis. Qualitative analyses were carried out on the data. Theories on organizational structure and professional specialization formed the basis for analysis. Results. The results imply that UX design can be used to solve problems related to wayfinding and problems that can be solved by providing short on-screen instructions, while information literacy teaching can be used to solve problems that require a wide set of information literacy skills. Conclusion. Users’ successful use of the library discovery service requires information literacy teaching as well as continuous UX assessment and design. In the studied organization, UX specialists and user instruction specialists have found ways to cooperate in providing users with high quality services. For UX to be successful, a ”UX mindset” must be employed by all members of the organization. This is a two years master’s thesis in Library and Information Science. Academic libraries Library use studies Instruction librarians Information literacy Core competencies Högskolebibliotek Användarundersökningar Bibliotekspedagogik Informationskompetens Arbetsdelning (specialisering) Information Studies Biblioteks- och informationsvetenskap
13	User research and opportunities for innovation : Exploring methods and tools Purwanto, Alex January 2016 (has links) First-class software engineering is no longer enough for an information system product to gain success on a market. Developing successful information system products has become a challenging practice that requires an understanding of those who are going to use the products. As product innovation has become the lifeblood of companies competing in the fast- paced IT industry, the end users have ultimately become those who determine the success of these type of products. User research is conducted to gather insights of users’ contexts, behaviors and feelings when using products. It can be practiced to explore how to create products and features that end users will find useful. This thesis examines how methods and tools used in user research can expose opportunities for innovation. The study was conducted by a literature study and a case study, where user research methods were put to practice to discover opportunities for creating a concept for a new product. Emphasis was also put on studying how to provide utility when developing a new product. The case study was performed over a four month period at an e- commerce company called Swiss Clinic in Stockholm, Sweden. The study shows that opportunities for innovation in user research occur in the interplay between business, user research discoveries and iterative design and that effective communication and artifacts play essential parts for innovating successfully. User Research User Experience UX Innovation Usability Utility Expected Utility User-Centered Design Contextual Design Product Development Technological innovation Digital Innovation Usability Testing Iterative Design Prototyping Användarundersökningar Användarupplevelse Innovation Digital innovation Teknisk innovation Användarcentrerad design UX Kontextuell design Produktutveckling Iterativ design Human Computer Interaction

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