Most of the training programmes received by the health advisers in the Gauteng health promotion directorate, are delivered in a lecture form, whereby trainers prepare their presentations according to themes chosen by management, without the involvement of trainees. After training, the health advisers adopt the same attitude with the individuals they educate. This study describes how participatory research was carried out to investigate how health advisers in the Gauteng Province experience and utilise these training programmes. It articulates the roles of the researcher and participants in the research process. The study showed that while it is true that trainees must receive theoretical information, it is equally true that they must be able to relate that information to their practical situations. The study indicates that this can occur by introducing a form of training in which the focus is on both the trainer and trainees as co-learners in the learning situation. / Social Work / M.A. Soc. Sc. (Mental Health)

Introduction : l'aptitude à prendre des décisions est cruciale en médecine d'urgence. Notre étude avait pour objectif de mieux comprendre comment les médecins urgentistes prennent des décisions. Méthode : nous avons réalisé une étude qualitative basée sur des entretiens semi-structurés avec des urgentistes. Les entretiens ciblaient la gestion d'une situation d'urgence courante. Ils reposaient sur la visualisation d'une vidéo de l'activité enregistrée en perspective subjective située. Résultats : plusieurs résultats sont originaux. Nous avons en particulier montré le rôle central joué par l'intuition dans la prise de décisions. Par ailleurs, nous avons mis en évidence la façon dont les médecins urgentistes génèrent et hiérarchisent les hypothèses diagnostiques. Conclusion : l'usage d'une approche méthodologique innovante nous a permis de mieux comprendre la façon dont les urgentistes prennent des décisions, avec plusieurs implications pour la formation. / Introduction: the ability to makes decisions is a crucial skill in emergency medicine. Our study aimed at revealing how and when emergency physicians make decisions during the patients' initial management. Methods : we carried out a qualitative research project based on semistructured interviews with emergency physicians. The interviews concerned management of an emergency situation during routine medical practice. They were associated with viewing the video recording of emergency situations filmed in an “own-point-of-view” perspective. Résults : many results are original. Specifically, we showed the major role played by intuition in the decision making process. Moreover, we revealed the way emergency physicians generate and evaluate diagnostic hypotheses. Conclusions : the use of an innovative research method allowed us to better understand the way emergency physicians make decisions in their everyday practice. Our results are associated with several implications for medical education.

Most of the training programmes received by the health advisers in the Gauteng health promotion directorate, are delivered in a lecture form, whereby trainers prepare their presentations according to themes chosen by management, without the involvement of trainees. After training, the health advisers adopt the same attitude with the individuals they educate. This study describes how participatory research was carried out to investigate how health advisers in the Gauteng Province experience and utilise these training programmes. It articulates the roles of the researcher and participants in the research process. The study showed that while it is true that trainees must receive theoretical information, it is equally true that they must be able to relate that information to their practical situations. The study indicates that this can occur by introducing a form of training in which the focus is on both the trainer and trainees as co-learners in the learning situation. / Social Work / M.A. Soc. Sc. (Mental Health)

Notre étude porte sur les soins infirmiers avec une entrée par le corps et les émotions dans le contexte de formation et dans l’espace sensible de l’hôpital. L’étudiant est placé au centre de notre recherche, il vit à travers son corps une expérience sensorielle et relationnelle inédite et singulière dans un cadre social chargé de symboles. Il perçoit le monde des soins à travers ses sens qui l’informent, l’orientent et le déstabilisent. L’inscription de notre recherche en SIC se fait par la problématisation sensible, sensorielle et symbolique ; par la conceptualisation à travers plusieurs disciplines et différentes approches théoriques, l’interactionnisme symbolique et la phénoménologie. L’enquête a permis de recueillir un corpus de données qui, croisées avec nos archives personnelles, ont permis d’explorer l’expérience de l’étudiant dans ses dimensions perceptive et émotionnelle, cognitive et imaginaire, sans la désincarner. Dans une démarche compréhensive, nous cherchons à saisir les processus à l’œuvre dans l’émergence de l’émotion, ses manifestations et sa gestion lorsque l’étudiant se donne pour la première fois en représentation en réalisant ses premiers soins au corps. Les soins d’hygiène se déroulent dans une mise en scène où chacun, soignant et soigné, protège son image et son espace. Ils se prêtent à des mises en scène très variées et des jeux de rôle d’une grande richesse, se révélant sans nul doute comme les plus riches en significations. Ils mobilisent tous les sens et entraînent de nombreuses sensations intimes et secrètes faisant émerger de multiples ressentis qui s'exposent, se partagent et se montrent ou bien s'imposent et indisposent. Ils font résonner l’histoire des soins, les codes et les normes sociales, l’identité du rôle propre de l’infirmière. / Our study focuses on nursing care with a first approach based on human body and emotions through the teaching context in the sensitive hospital environment. The nursing student is a central point of our research as he lives a unique sensitive and interpersonal experience within his own body in a social setting imbued with symbolism. He perceives health care community through his five senses which inform and direct him, but also may destabilize him. We decided to base our study on the information and communication sciences thanks to a sensitive, sensorial and symbolic problematisation and through a multidisciplinary conceptualization based on different theoretical approaches, symbolic interactionism and phenomenology. The survey enabled us to collect a data set which was crossed with the researcher’s personal archives. This has enabled us to explore the student’s experience in its perceptual and emotional as well cognitive and imaginary dimensions, without disembodying it. Within a comprehensive approach, we tried to understand the process involved in the emergence of emotions, its expressions and management when the student performs and handles for the first time body cares. Personal hygiene tasks unfold in a staging where each of the characters, caregiver and care-receiver, protect both his own image and living space. They show various performances and a high degree of role playing which are doubtlessly the most meaningful. Every sense is mustered, drawing numerous intimate and secretive feelings which lead to the emergence of many perceptions. These perceptions are exhibited and shared, or are imposed on and therefore indispose. They are a true part of nurse care History, social codes and standards, and the identity of the nurse’s role.

Le travail administratif est bien souvent vécu comme un fardeau par les infirmières hospitalières qui ont le sentiment qu’une accumulation de paperasse les empêchent de passer plus de temps auprès du patient. Pourtant, il existe peu de description de cette part oubliée du travail infirmier, de ces tâches peu valorisées. Cette thèse s’est donc attachée à ouvrir la boite noire du travail administratif infirmier à travers divers contextes de soins dans deux pays : la France et les Etats-Unis. Une étude ethnographique a été réalisée, impliquant plus de 50 infirmières et près de 700 heures d’observation. Les résultats ont permis l’identification de 6 grandes activités administratives et organisationnelles appelées DOA (Documentation and organizational activities) : Ces DOA sont symptomatiques d’une adaptation aux nouvelles complexités des parcours de soin et prennent trois formes : le reporting d’indicateurs et de suivis de l’activité, les activités organisationnelles et l’implication dans la vie institutionnelle de l’établissement. Le sentiment de fardeau administratif serait plutôt lié à la manière dont ces tâches sont intégrées ou non à la pratique, des facteurs d’intégration du travail administratif sont révélés par le terrain. Enfin, les ambiguïtés et contradictions révélées dans cette thèse nous apprennent qu’il existe plusieurs registres de perception du travail. Cette thèse invite les institutions hospitalières et les leaders infirmiers à mieux prendre en considération considèrent ces différents registres dans leur vision de l’idéal du métier. / Administrative work is often perceived as a burden by hospital nurses, who have the impression that the accumulation of paperwork prevents them from spending more time with patients. And yet, precious few descriptions exist of this forsaken aspect of nursing work, of these under-valued responsibilities. Existing research about the nursing profession focuses on the evolution of clinical care, which often contributes to obfuscating an important part of the nurse’s workday. Thus, this thesis seeks to open the black box of nurses’ administrative activities throughout various care contexts in two countries: France and the United States. An ethnographic study provided the basis for this research, involving nearly 50 nurses and 700 hours of observation. The results allowed for the identification of 6 categories of administrative and organizational activities, called DOA (Documentation and Organizational Activities). These DOA are symptomatic of an adaptation to new complexities of care, and manifest themselves in three ways: the reporting of indicators and the monitoring of caregiving, organizational activities, and the involvement in the establishment’s institutional life. The ambiguities and contradictions revealed by this thesis demonstrate that perceptions of administrative work are indeed quite varied. If the valorization of nursing work through patient care is legitimate, so is complaining about what distances caregivers from it. This kind of complaint, echoed by the profession, is not always experienced as such in practice. This thesis invites hospital managers and nursing leaders to take into account these different perceptions in their ideal vision of the profession.

The demands on health and social care organisations require professions to work more collaboratively. During pre-registration training, health care and social work students learn within practice settings, supported by practice mentors. These settings are rich learning environments to experience interprofessional working (IPW) and for students to learn together through interprofessional practice learning (IPPL). There is, however, evidence that students' experiences of both are varied or limited. The value placed on IPW, and IPPL, is therefore of interest. This thesis will investigate practice mentors' attitudes to IPW and IPPL, and explore their perspectives of the enablers and barriers to these occurring in practice settings. A mixed-methods case study approach was used to measure the attitudes of practice mentors from health and social work, and to identify enablers and barriers to IPW, and IPPL for students. Online surveys and semi-structured face to face interviews were carried out with a range of professions within one Scottish health board and associated local authority. Results showed that attitudes to IPW, and IPPL for students were generally positive. Attitudes were not significantly affected by governing body, gender, area of work, years of experience, or prior experience of IPE. IPW was perceived to be enabled by shared processes and policies, IPPL for staff, effective communication, established teams, and shared processes and policies. Proximity to other professions and shared spaces encouraged informal communication and positive interprofessional relationships. Regular structured IPPL opportunities for students were limited. However, where opportunities did occur, this was linked to areas where practice mentors perceived that there was a strong interprofessional team identity. Although attitudes to IPW, and IPPL for students are positive, further work is needed to identify systems for improving IPW, to strengthen professions' identity as interprofessional teams, and to increase IPPL opportunities for students.

L’information est un des besoins les plus importants des patients atteints de cancer. Leurs attentes fortes, variables et hétérogènes, en matière d’informations sur les différents aspects de la prise en charge de la maladie, soulèvent la question de la qualité de ces informations mises à disposition des patients. L’élaboration d’outils d’information et d’aide à la décision de qualité, qu’ils soient destinés aux cliniciens, tels que les recommandations pour la pratique clinique (RPC), ou aux patients, tels que des documents écrits d’information, implique la prise en compte des trois composantes essentielles de la décision médicale : données actuelles de la science (evidence-based medicine), expertise professionnelle, et préférences et valeurs des patients. Pour pouvoir baser la décision médicale sur ces trois dimensions, l’enjeu est de partager avec les patients les données actuelles de la science, et d’intégrer les préférences des patients dans les RPC. Notre hypothèse est qu’il est possible d’intégrer les préférences des patients à deux niveaux de production des connaissances : l’élaboration de documents écrits d’information des patients dans le cadre du programme SOR SAVOIR Patient d’une part, et l’élaboration de RPC pour les cliniciens d’autre part. Les résultats de ces travaux fournissent une contribution méthodologique pour améliorer la qualité des documents écrits et impliquer les patients atteints de cancer dans le développement de ces informations / Information is one of the most important needs of cancer patients. Their strong, variable and heterogeneous expectations, in terms of information on different aspects of the management of the disease, raise the question of the quality of the information made available to patients. The development of good-quality information materials and decision aids, dedicated to clinicians, such as clinical practice guidelines (CPG), or dedicated to patients, such as patient information leaflets, requires taking into account the three essential components of medical decision: current scientific data (evidence-based medicine), professional expertise and patient values and preferences. To be able to base medical decisions on these three dimensions, the challenge is to share with the patients current scientific data, and incorporate patient preferences in the development process of CPG. Our hypothesis is that it is possible to integrate the preferences of patients at two levels of knowledge production: the development of written patient information in the French SOR SAVOIR Patient program on the one hand, and development of CPG for clinicians on the other hand. The results of this work provide a methodological contribution to improve the quality of written documents and involve cancer patients in the development of this information.