Thesis (Ph. D.)--University of Wisconsin--Madison, 2002. / Typescript. Includes bibliographical references (p. 145-152). Available through UMI Dissertation Services (Ann Arbor, MI). Also available on the Internet. Photocopy version and microfiche:

Source: Masters Abstracts International, Volume: 46-01, page: 0340. Adviser: Shannon P. Marquez. Includes bibliographical references.

Access and use of academic information by adolescents with hearing loss is important to assure their academic success. Learners with hearing loss experience problems regarding communication, literacy, and information literacy, which has an impact on their ability to access and use various types of academic information sources. This leads to problems in achieving tertiary education and employment in later life. In order for learners to develop their abilities and skills to access and use academic information, they need to learn to work independently, be familiar with all the types of academic information, and utilize the media centre. An urgent need existed to determine the abilities of adolescents with hearing loss to access and use academic information in order to make suggestions for an information literacy programme to be implemented for learners with hearing loss. The suggestions could be highly relevant for teachers and media teachers. The research design was a descriptive design comprising of a questionnaire survey followed by an assignment survey. A set of questionnaires was a quantitative tool implemented for systematic and objective gathering of information from a representative sample. The survey assignment employed qualitative methods to investigate characteristics of a group of adolescents with hearing loss with regard to their ability to access and use academic information in the media centre. The questionnaires were distributed to 326 learners with hearing loss, 19 teachers, and 6 media teachers; and the quantitative survey assignment involved 48 learners with hearing loss. The research was done in order to develop an information education programme based upon scientific findings, for use within the planned educational system in South Africa. The results from the study indicated that the majority of the participants always found academic information difficult to access and use, except where information was readily available in the classroom setting. Sub-goal 1 indicated that the majority of the participants always found academic information difficult to access and use except where information was available in schoolbooks. They mainly accessed and used academic information during and after school. There was not much consensus as to the purpose for which they accessed and used academic information. The participants regarded themselves as unsuccessful and relied on role players to help them to understand, find, and access academic material. They also preferred visual (graphical) information above printed information. The participants indicated they found OBE material difficult to access and use. It became clear that they did not visit the media centre regularly and did not have adequate computer and Internet facilities. Sub-goal 2 indicated that the teachers displayed the perception that the adolescents experienced problems when accessing and using academic information. They indicated that the adolescents occasionally accessed and used information, but needed them as role players to assist them. The teachers and media teachers also suggested lack of motivation, lack of funds, insufficient training, and degree of hearing loss as possible constraining factors. They indicated that hearing loss has an impact on language and communication skills and consequently has an effect on literacy and information literacy skills. They also considered low literacy and information literacy skills and underdeveloped cognitive skills to have an effect on the adolescents’ ability to access and use academic information. This has impact on learners’ ability to access, apply, and analyse information. It is important to note that teachers seemed to be of more assistance to learners than media teachers and research is needed to determine the reasons for this. The teachers indicated that sign language influenced the subjects’ ability to access information as the subjects seem to think in pictures rather than using words. This also calls for further research. Sub-goal 3 indicated that the media teachers’ perception was similar to that of the teachers. They indicated that the subjects found English as a second language difficult to understand. Sub-goal 4 indicated that the subjects were not able to complete the assignment in the media center with ease. The subjects also had poor knowledge of catalogue use and no knowledge of the Dewey classification scheme which is used to locate books on the shelves. These findings were utilized to propose an information literacy programme at school media centres, to be implemented in the context of content-based courses and assignments. It is clear that adolescents with hearing loss are a heterogeneous group and due to the differences in the degree and type of hearing loss, they have varying frames of reference, language bases, and cognitive skills. Adolescents who have a language delay due to hearing loss, experience problems with access to formal as well as informal education. / Thesis (DPhil)--University of Pretoria, 2010. / Speech-Language Pathology and Audiology / unrestricted

Communities of Practice have been utilized with great success by organisations in the business and manufacturing sectors to help in the management of their knowledge. Not much research have been done on their application in learning organisations such as academic libraries, however. The aim of this study was therefore to determine how knowledge can be managed through Communities of Practice in a learning organisation such as an academic library. The investigation was build around the concepts knowledge management, learning organisations and Communities of Practice and the interrelationship between these concepts. The role Communities of Practice play in the management of knowledge in a learning organisation is investigated as well as the development stages in the implementation of Communities of Practice to support knowledge management. This is followed by an investigation of the factors critical to the success of Communities of Practice in a learning organisation. The investigation consisted of a literature study to help define the key concepts and to lay a framework for the research design, and is followed by an empirical study where interviews were held with some of the staff members of the Academic Information Service (AIS) of the University of Pretoria, South Africa. In conclusion it was found that the AIS was considered a learning organisation and that the AIS was in the beginning stages of knowledge management. A number of Communities of Practice in the AIS were identified that existed internally and externally, and the small number of internal Communities of Practice in the AIS were linked to specific inhibiting factors. The study also showed that Communities of Practice can be found in learning organisations, and that learning organisations are characterised by knowledge management. Knowledge managed through Communities of Practice was also shown to help in the development of learning organisations. Communities of Practice in the AIS were shown to be in the beginning stages of development. The role of management, incentives and rewards for participation, information technology/tools, attention to newcomers, knowledge capturing/sharing techniques, trust and a proper knowledge management framework were shown to be essential for the success of Communities of Practice in the AIS. / Dissertation (MIS)--University of Pretoria, 2006. / Information Science / unrestricted

AFRIKAANS : Die navorsing is uitgevoer ten einde die aard en benutting van Personeelondersteuning- en Loopbaansentrum (POLS) se dienste aan die AID-personeel van die hoofkampus van UP, te verken en waar primêr gebruik gemaak was van ‘n kwantitatiewe navorsingsbenadering. Met die aanvang van die navorsingsprosedure was ‘n uitgebreide literatuurstudie oor verwante konsepte van WHPs en die universiteit as werkplek onderneem, gevolg deur empiriese navorsing deur die benutting van twee self-geadministreerde posvraelyste. Die eerste vraelys was aan geselekteerde AID-toesighouers en die tweede vraelys aan AID-werknemers ook geselekteer volgens die proporsioneel-gestratifiseerde steekproeftrekking, versprei. Daar was derhalwe deur middel van evaluerende navorsing ondersoek ingestel na werknemers en toesighouers se behoeftes en verwagtinge van die bestaande dienste, die mate van tevredenheid wat ervaar was en of hul deur die huidige dienste bereik word. Die behoefte aan ‘n volwaardige en gestruktureerde WHP vir UP was ook bepaal. Die studie het ‘n uitgebreide teoretiese deurskouing van die literatuur oor WHPs in die algemeen voorsien en aspekte soos die universiteit as werkplek, met spesifieke klem op die AID as werkplek, ondersoek en beskryf. Indien die literatuurstudie oor WHP in ag geneem word, blyk dit duidelik dat die dienste soos deur POLS gelewer, nie aan die standaarde en riglyne soos deur EAPA-SA gestel, voldoen nie. POLS voldoen op hierdie stadium ook nie aan ‘n tipiese WHP of Bedryfsmaatskaplike werk program nie, vanweë die lewering van beperkte dienste. Die literatuur het ook lig gewerp op die feit dat die WHP ten doel het om die organisasie se visie en missie te ondersteun. Die werksopset, organisasie dinamika en personeel diversiteit binne die Universiteit van Pretoria het dan ook aangedui dat die universiteit ‘n unieke werkgewer is en ook gebonde is tot die onderskrywing van verskeie wetgewing soos van toepassing op alle ander werkgewers. Die AID se missie, organisasiestruktuur, strategiese bestuur, fasiliteite en menslike hulpbronne dui daarop dat die AID nie van enige ander organisasie met betrekking tot werknemer en werkgewer verwagtinge verskil nie. Die literatuurstudie het aangedui dat die kern van WHPs gesetel is in ‘n doelgerigte en gestruktureerde program met die uitsluitlike doel om die werknemer se algehele maatskaplike funksionering te bevorder. Die empiriese navorsing het getoon dat POLS, as die Universiteit van Pretoria se hulpverleningsdiens, nie ten volle in die doel kon slaag nie. Die situasie kan grootliks toegeskryf word aan onkunde met betrekking tot POLS en gepaardgaande dienslewering asook die leemte aan doeltreffende bemarking deur POLS. Daar word derhalwe aanbeveel dat die Universiteit van Pretoria sterk oorweging skenk aan die ontwikkeling en implementering van ‘n volwaardige gestruktureerde werknemerhulpprogram, geskoei op die voorskrifte en beleid van EAPA-SA. ENGLISH : The research was performed to explore the nature and utilization of the Employee Assistance- and Career Centre's (EACC) services to the Academic Information Service (AIS) personnel on the main Campus of the University of Pretoria, and where a quantitative research approach was primarily used. With the commencement of the research procedure an extensive literature study about related concepts of EAP's and the University as a work place was undertaken, followed by empirical research through the usage of two self administered post questionnaires. The first questionnaire was sent to selected AIS-supervisors and the second questionnaire to the AIS-employees, also selected according to proportional stratified sampling procedure. An investigation was therefore done, through research evaluation, whether the employees and supervisors' needs and expectations of existing services, the extent of satisfaction experienced have been met and whether they are reached by the present services. The need for a full-fledged and structured EAP for UP was also determined. The study provided an extensive theoretical study of the literature on EAPs in general and surveyed and described aspects such as the university as work place, with specific emphasis on AIS as work place. Should the literature study on EAP be taken into account, it is evident that services provided by EACC, do not comply with standards and guidelines set by EAPA-SA. The EACC does not comply, at this stage, to a typical EAP or Occupational Social Work programme, because of the delivery of limited services. The literature also revealed the fact that EAPs purpose is to support the vision and mission of the organization. The work set-up, organization dynamics and personnel diversity with-in the University of Pretoria also indicated that the University is a unique employer who is also tied to the underwriting of several legislation applicable to all employers. The AIS's mission, organizational structure, strategical management, facilities and human resources, indicated that AIS do not differ from any other organization with regards to employee and employer expectations. The literature study indicated that the core of EAPs is settled in a purposeful and structured programme with the exclusive purpose to promote the employee's entire social well-being. The empirical study showed that the EACC, as employee assistance service of the University of Pretoria, could not reach the expected goals. This can be assigned to the lack of knowledge regarding EACC and their services, as well as the inefficient marketing by EACC. It is therefore recommended that the University of Pretoria should strongly consider a full-fledged Employee Assistance Programme based on the prescription and policies upheld by EAPA-SA. / Dissertation (MSD)--University of Pretoria, 2009. / Social Work and Criminology / unrestricted

No description available.

The academic information service enterprise should continuously react to the rapidly changing environment in which it functions. The theoretical research pertaining to the study has shown that such enterprises which embark on re-engineering because radical change is required, should be knowledgeable in terms of what the change entails, why it is important to change and how the change takes place through re-engineering, organisational design and an innovative leadership framework. In order to ensure efficiency within its operations while focusing on its own sustainability, the enterprise should establish leadership roles which involve all staff in leadership on a daily basis. The empirical research focused on the attitudes of staff towards such a leadership driven enterprise. Results revealed that factors such as whether staff participated in re-engineering, their engagement with re-engineering proposals, their work experience and their language have a significant impact on the attitudes of staff towards an innovative leadership framework. / Information Science / M. A. (Information Science)

The academic information service enterprise should continuously react to the rapidly changing environment in which it functions. The theoretical research pertaining to the study has shown that such enterprises which embark on re-engineering because radical change is required, should be knowledgeable in terms of what the change entails, why it is important to change and how the change takes place through re-engineering, organisational design and an innovative leadership framework. In order to ensure efficiency within its operations while focusing on its own sustainability, the enterprise should establish leadership roles which involve all staff in leadership on a daily basis. The empirical research focused on the attitudes of staff towards such a leadership driven enterprise. Results revealed that factors such as whether staff participated in re-engineering, their engagement with re-engineering proposals, their work experience and their language have a significant impact on the attitudes of staff towards an innovative leadership framework. / Information Science / M. A. (Information Science)